Summary of railway personal work 1 1. Strengthen safety awareness and improve employees' understanding of safety work ideologically.
To completely realize safety without accidents, only by firmly grasping the ideological source and improving employees' understanding of safety work can we act quickly, take effective measures and truly implement the rules and regulations. First, carry out education with the theme of "ensuring safety, quality, stability and promoting development", so that cadres and workers can fully realize the importance of safe production, keep a clear head at all times, regard safety work as the top priority, treat it equally, impartially and unswervingly. Second, when arranging work, carrying out work and inspecting work, we should carry out safety work throughout, forming a strong atmosphere of "safety first" and forming a kind of "leader who does not talk about safety is not a competent leader; Workers who do not pay attention to safety in production are not qualified employees. The third is to correctly use the incentive mechanism, give full play to the subjective initiative of employees in safety production, and let employees feel that they are the masters of the enterprise, so as to transform their personal needs and behaviors into railway transportation safety and consciously make suggestions for transportation safety.
Second, strengthen safety education and professional training, and build a high-quality workforce.
The comprehensive quality of employees is a true reflection of the foundation and level of station safety management. Therefore, to strengthen safety management, we must firmly grasp the quality of employees, strengthen their safety awareness and professional ability in a targeted manner, and fundamentally consolidate the foundation of safety management.
(1) Strengthen the study and training of management cadres. Make it have strong professional basic knowledge, be able to handle the technical problems of on-site production independently, and develop towards professionalism, specialization and versatility.
(2) Strengthen safety education and enhance employees' awareness of safety responsibility and hardship. Seize all kinds of accidents in different periods and organize large-scale discussion, reflection and education activities in a targeted manner; Combined with the notification on the handling of serious violation of regulations and the serious problems existing in our unit, we will guide employees to fully reflect on the deep-seated causes of the problems, fully understand the serious harm caused by accidents, dangerous situations and violations, fully understand the serious attitude of the station to the handling of violations, be really touched ideologically, eliminate paralysis and fluky psychology, enhance the consciousness of obeying rules and disciplines, and fundamentally reverse the problem of weak safety awareness and lax for two years.
(3) Pay attention to the handling of abnormal situations and improve the emergency response ability of employees. In view of the common problems encountered in abnormal operations, employees are organized to carry out simulation drills and technical contests, and key positions and employees are trained to improve their practical skills.
(4) Pay attention to practicality and personnel quality, and strengthen daily business study and training. Highlight the foundation on the training content, focusing on the business knowledge necessary for key operations, and strive to improve the practical ability of employees to apply what they have learned. On the training object, we should emphasize the whole staff, adhere to the principle of full participation, strive to improve the overall quality, and focus on helping employees with poor business foundation, so that every employee can become a "reassurance" in his post.
(5) Pay attention to post practice training. The first is to conduct on-the-job training. Organize cadres and workers to carry out business training and on-the-job training in the form of "one question per class, one practice per month and one test per quarter" to learn and master new knowledge, new equipment, new regulations and new standards. Second, choose typical trees that have not violated regulations all the year round, vigorously publicize them, refute those fallacies and heresies that violate regulations with facts, and prove that "zero violation" can be done with facts. At the same time, top professional skills and advanced teams are selected for demonstration performances, and employees are organized to observe, so that employees can see what high-standard operation is, how to operate with high standards, standardize operation behaviors, and make habits conform to standards. The third is to reuse advanced pacesetters. Linking the study and training of cadres and workers with the selection and appointment, organizing the selection and commendation of "safety star, business star, management star and service star", giving priority to workers' stars in the selection of technical personnel, forming a strong atmosphere of learning business, comparing business and discussing heroes with business, and constantly improving the professional quality of cadres and workers.
Summary of Railway Personal Work 2 Under the correct leadership of the team party chief, Shanghai Group closely focused on the transportation production objectives, paid close attention to daily basic management, improved the management system, earnestly carried out various safety special activities, focused on the effective control of on-site operations, and focused on key tasks, achieving a double harvest of safety benefits throughout the year. At the same time, with the activity of "creating excellent teams and groups" as the carrier, the service quality and professional quality have been comprehensively improved and fruitful results have been achieved. By the end of10,31,the number of passengers sent is xxxxxx, and the passenger income is XXXXXX yuan. Now I will make a self-summary of my work.
First, all staff attach importance to marketing. In the first quarter of the 100-day income competition, our team won the first place.
14 Spring Festival travel rush Boom During the 40 days from February 3rd to March 4th, our team completed the payment of RMB xxxxxx. Got off to a good start all year round. Due to the heavy snow in the south, the national traffic was blocked. Jiangsu province suffered a once-in-a-century snowfall, and roads and civil aviation stopped driving, which led to the passenger flow flocking to the railway, which doubled the passenger flow. When the train originated from Zhengzhou, it was crowded. There were only passengers on the way, and few passengers got off. The train conductor can start the emergency plan for train overcrowding in time to deal with sudden passenger flow. On the premise of ensuring the safety of passengers, the train conductor insists on checking tickets, which often takes 4 or 4 hours at a time. Persistent work has enabled our team to overfulfil the fund-raising task.
2. On May 12, XX, China suffered an unprecedented Wenchuan earthquake in the history of the Republic.
In this unprecedented earthquake relief activity, our team was fortunate to participate in the task of transporting heroic troops home. On July 17, 2007, our team was released to Chengdu with the car under the leadership of team secretary Kang. In Chengdu, we regrouped and transported disaster relief heroes to Wuhan, Kaifeng, Xinyang, Nanyang and Xinxiang by train. Along the way, party member and the backbone of the team played a leading role, serving the heroes with high-quality services, overcoming the difficulties of outdated train equipment, and appointing special personnel to burn tea stoves to ensure that the heroes could drink hot water and eat hot meals, regardless of eating or drinking.
Third, serve the "Olympics" and show the good image of the railway.
Since July, in order to do a good job in passenger transportation at the Olympic Games sub-venue, we have made preparations in advance according to the unified arrangement of flight segments, and achieved warm reception, careful arrangement and caring service, ensuring the happiness and satisfaction of all passengers, and successfully completed the transportation during the Olympic Games and Paralympic Games. During the Olympic Games, the comrades of the motorcade overcame the busy transportation task and actively participated in the "Emergency Militia Corps" to be responsible for the patrol and daily safety work of this section. In addition, the team also undertook xxxx scheduled running tasks during the Olympic Games. During this period, the comrades were able to relax temporarily and brought the Shanghai standard to Xi, which was well received by the majority of tourists.
4. Dining car management is an important part of train service.
Train catering operation has lagged behind the improvement of passenger service level for a long time, due to various reasons: the composition of personnel is mixed and the management is not targeted ... In fact, the operation of train catering has affected the overall quality of passenger service to a certain extent, and the behavior and operation order of train catering is a problem that has aroused great repercussions and prominent contradictions among passengers. In view of this problem, this paper puts forward the idea of integrating catering business. Our team is the first demonstration team. The team conscientiously implemented the team reform measures, earnestly completed various tasks, well tapped the potential in the off-season and increased efficiency in the peak season, assigned a special person to be the supervisor of the dining car in the team, well marketed all staff, fully mobilized the marketing awareness of employees and linked it with income, made up for the lack of hardware with services, grasped the needs of passengers, and greatly improved the income of catering business, with remarkable results.
Five, improve the management system, starting with the whole chapter system.
/kloc-revise and check the ledger, rules, plan and management system in a unified way in October. In addition, the focus is on "firing" inertia violations of labor discipline and operational norms in daily work. In view of the problems of irregular dress, leaving the post, leaving the post and poor service quality, the flight attendants on duty are required to strengthen inspections. During the inspection, smokers should be found in time and advised to go to the windshield to smoke, and key passengers should be taken care of and implemented according to regulations. Flight attendants should be quantified and assessed strictly every month. Through a series of perfect management systems, it has played a positive role in building a security line and standardizing daily management.
Six, consolidate the achievements of safety management, to ensure the effectiveness of special rectification.
According to the requirements of the fleet, the train crew has earnestly carried out various activities such as "big inspection and reflection", "big review", "hidden danger management year", "special rectification of labor safety" and "fire prevention". In order to lay a solid foundation for safety and organically combine it with various activities, the train crew set up an activity leading group. Through blackboard newspapers, picnics, study meetings and other forms, the safety education was constantly updated, and the safety regulations were deeply rooted in the hearts of the people and received practical results. Learn from past experience, take inspection, rectification and implementation, take every problem found seriously, and ensure that all problems have rectification measures, responsible persons, rectification period and cancellation time. Incorporate the problems with outstanding safety hazards into the "database of safety hazards", carry out key research, and formulate transitional measures to ensure safety in production; This time, all kinds of hidden dangers and problems were found, and all of them were rectified. Through serious special rectification activities, ensure the continuous and controllable daily work.
Seven, pay attention to business training, and comprehensively improve the quality of employees.
Passenger transport is the window and image of the railway, and we must pay attention to the improvement of the overall quality of employees. The car class pays close attention to the "standard" of all employees. We will take effective measures to promote the work of "three standards" by increasing the efforts of employees to implement standards and standardization. Organize all staff to participate in the competition, and produce a group of models and business experts through practical drills and technical competitions. In this year's passenger transport technology competition between the passenger transport section and the railway bureau, we achieved excellent results and won the third place in the section chief group, the first place and the third place in the bureau chief group. The team regards improving the professional quality of employees as a solid foundation for improving service quality. Make business study arrangements and make long-term plans. One question a day, asking questions before each ride, taking exams twice a month, and the exam results are included in the allocation of funds. Through business learning, the team has formed a style of "learning business" from top to bottom. Everyone abides by the rules, learns the rules and uses them. According to the problems encountered, combined with the theory and practice of rule learning, the professional quality has been effectively improved, which makes passengers puzzled and the professional learning meets the standards.
Eight, to "create a quality team" as the carrier to promote the overall service quality to a higher level.
In order to make the activity of "striving for Excellence first" effective, the team takes the responsibility system of "asking first and suing first" as the main line and earnestly implements it. "First inquiry and first complaint" refers to the first flight attendant who accepts passengers' inquiries and complaints, and should be responsible for giving detailed and patient answers or introducing them to relevant responsible persons, answering passengers in time and providing humanized services. Its purpose is to be responsive, to do the necessary things, to do the necessary things. In order to ensure that this service that brings convenience to most passengers is truly implemented, the team attaches great importance to it and formulates the "Administrative Measures for the System of First Asking and First Complaining" in combination with the actual situation. The team will discuss and train the staff in key positions such as office seats, soft sleepers and broadcasting rooms on how to receive passengers' inquiries and complaints, strictly review the system, solve problems for passengers in time, and provide high-quality and efficient services. At the same time, the train conductor is required to pay attention to the working methods when accepting passengers' complaints, be patient, considerate and sincere, and truly treat passengers as relatives. During the two golden weeks, our team realized zero complaints from passengers who were dissatisfied with the inquiry service and zero complaints from experienced passengers.
Nine, strengthen comprehensive management, beautify and purify the train environment.
First, environmental sanitation. The team requires the staff to be responsible for their own post hygiene, so that the vehicles are clean and tidy, the windows are bright and clean, and the spare parts are located. According to the arrangement of the motorcade, the contracted sanitary area is not regularly inspected. Secondly, strengthen equipment inspection and maintenance. Cooperate with the vehicle inspection to conduct comprehensive inspections of train equipment and facilities for many times, report the problems found to a special person for rectification in time, and find potential safety hazards and rectify them in time. 、
While seeing the achievements, we should also clearly see that there are some shortcomings in the work of the team this year:
1, thinking safety reflection is not serious, there are always people who think that the accident is far away from us and can't really realize the harm of carelessness.
2. There is still a gap in the transformation of service consciousness, and there are loopholes such as not serving according to standard terms, not adhering to Putonghua well, and not taking the initiative to serve.
3. Individual flight attendants are not disciplined, and there is a phenomenon of being late and leaving early.
"Create a brand, strive for first-class, set an example" and "treat passengers sincerely and serve warmly". In the future work, the team should constantly tap the needs of passengers, constantly innovate their own services, enhance their service characteristics, establish the service consciousness of "everything is to meet the needs of passengers", impress passengers with "sincerity, quality and innovation", and let passengers truly feel the railway brand service of "People's Railway for the People".
In the new century, with first-class equipment, first-class service and first-class image, we should keep up with the pace of railway reform, which is the requirement of the times and the value of survival. Railway is the main artery of national economy, and train is an important part of the main artery. Shanghai No.1 Group will also keep up with the trend, innovate its own brand, and move towards international service standardization with first-class service.
Summary of railway personal work 3 My name is xxx, and I am thirty-one years old this year. In August of 20xx, after I graduated from xx Railway Transportation School, I was assigned to xx Depot as an assistant flight attendant for more than one year. I have been working in station attendant for more than five years since xx, and started to be a stationmaster by participating in the competition for general cadres at the end of xx.
During these important driving jobs, I worked diligently and dutifully, and achieved certain results. In the course of nine years' work, under the care, trust and careful guidance of leaders at all levels, I respected teachers, United my colleagues, studied hard and worked hard, and devoted my youth to an ordinary job. I take transportation production as the center and safety production as the focus, always implement the principle and policy of "safety first, prevention first", constantly explore, learn and make progress, strive to improve my scientific and cultural knowledge and professional and technical level, and successfully complete various transportation production tasks. After more than five years of working experience as a station attendant, my ability and level have been tempered and improved. I went from a student with a little knowledge of the basic theory of station attendants to being familiar with and mastering the relevant skills of station attendants, and finally became an excellent technical backbone with high professional theoretical level, rich practical experience and pragmatic work on Li Qiannan Kunming Line. I have made some contributions and made some achievements in this ordinary job. Now I make the following summary:
All along, I have been insisting on ideological and political study, constantly improving my ideological and theoretical accomplishment, and studying Marxism-Leninism and the Party's principles and policies. Be strict with yourself, pay attention to professional ethics, firmly establish the values of life and professional ethics of serving the people wholeheartedly, and treat every job carefully with full enthusiasm. I persist in studying and implementing the party's line, principles and policies, love my job, forge ahead, take root in small stations, and make due contributions to the safe and smooth running of the Nanning-Kunming line, the safe transportation of the rolling stock depot and the vigorous development of China's railway industry.
In August, 20xx, I graduated from school and was assigned to Baise Train Operation Depot of Nanning-Kunming Railway as an assistant flight attendant. At that time, the Nanning-Kunming Railway had just been completed and was officially opened to traffic for less than two years. As a newly registered graduate, I have mastered a lot of knowledge about driving positions during my four-year study career in secondary school, but I have no chance to relax my study. Under the careful arrangement of Duan's leadership and education room, I humbly consolidate the basic professional knowledge of the school, study business books, and let myself review and learn new things; In addition, I also strengthen my familiarity with the driving equipment related to the station and quickly master the relevant skills and knowledge of the assistant attendant. For a whole year and a half, I am like a sponge of knowledge, assiduously absorbing the nutrition of knowledge, because I deeply feel that mastering professional knowledge in an all-round way is the basis of cultivating professional skills. Only on the premise of excellent basic knowledge can we gradually grow into a first-line high-skilled operator with sufficient professional knowledge and strong operational skills.
Because of my outstanding performance and high technical level, I worked hard through the recommendation of the station and my own efforts. From June of xx, I moved from the position of assistant attendant to the important position of stationmaster.
After arriving at my post in station attendant, I constantly improve my ability to deal with problems in my usual work, and I can often accurately and quickly judge and deal with various traffic emergencies in the process of receiving and dispatching trains. For example, one day in xx, we stood on a rail car and entered the section to send workers to work. It was already the next time. At this time, we were standing just as the freight train No.2217 called the station to approach, but the station liaison officer could not contact the site protection personnel. Because they can't be contacted, it is uncertain whether the rail car has left the road safely. In the attitude of "Wrong buckle is better than wrong release", I will only release the 22 17 train to this section after the station liaison officer contacts with the on-site protection personnel to confirm that the rail friction has been safely disembarked, and asks the station protection personnel to indicate the words "get off at xx station at xx time" in the instruction book for getting off lightly. It prevented an accident and ensured the safety of driving and personal labor, which was praised by the train operation section.
Usually pay attention to study, like to draw inferences from some typical accident cases, constantly improve working methods and find effective safety measures. For example, since the tdcs system was not put into use a few years ago, it is difficult for station attendant between adjacent stations to monitor each other. After the train leaves from this station, it is not known whether the attendant at the neighboring station turns on the entrance signal. There are often some accidents that station attendant forgets to turn on the signal and the train stops outside the train. In order to avoid the recurrence of similar accidents, I got into the habit of asking the attendant at the neighboring station whether to turn on the entrance signal two or three minutes after the train left the station, and recorded it in the remarks column of the train log, which effectively avoided the occurrence of parking accidents outside the train.
Pay attention to accumulate work experience in daily work, study hard the operation of the console and various methods of receiving and dispatching trains under abnormal conditions, and become a technical backbone with strong handling ability under abnormal conditions when receiving and dispatching trains without interlocking. I have been engaged in station attendant for so long, and I have never affected or delayed the train because of misoperation of the console button. Whenever there is communication, joint, closed construction and train receiving and dispatching without interlocking at the station, the station arranges me to sit on the platform for duty. For example, Lelihe Station was opened in April xx, and Lelihe Station was added to the track in February xx, 65438. The leaders arranged for me to sit on the podium by name. Because of my composure, my professional skills are excellent, which ensures the smooth progress of these constructions and the safety of receiving and dispatching trains.
Usually pay attention to strengthen the study of new knowledge and technology, and quickly apply it to work. For example, when the tdcs system is put into use, when the new station is faced with new and different equipment, when the new technical regulations, operation regulations and operation regulations are put into use, and when the three-level rainfall warning driving method is implemented in flood season, every time I come into contact with new equipment, new knowledge and new technology, I study harder and fully familiarize myself with and master it in the fastest time.
In the study of professional and technical theory of this type of work, under the care of superior organizations and leaders at all levels for many years, I have been sent to Duanhe Railway Bureau Vocational School for short-term job training and professional and technical theory training. At the end of xx, I passed a month of intensive training and got the qualification certificate of senior station attendant. Since then, I have been more comfortable in my job as a station attendant. Especially in xx years, I felt that my basic technical knowledge was still very weak and I lacked the ability to master professional knowledge, so I participated in the further study of transportation major in the Network Education College of Southwest Jiaotong University after work. During my study at school, my professional and technical level has been further improved. He also published an academic thesis entitled "Discussion on Traffic Safety in Railway Intermediate Station", and the graduation thesis entitled "Research on Railway Freight Logistics Countermeasures" was favored by the tutor and was rated as an excellent graduation thesis. Through hard work, I graduated with honors and got a college diploma in xx. Three years of systematic study laid a good theoretical foundation for me. Integrating theory with practice, my business ability has also improved a lot, and I feel more comfortable and powerful when I start working. Usually, I also take an active part in the abnormal train receiving and dispatching training courses held by the train depot, and participate in short-term training on new regulations, speed-up and map adjustment, and safety knowledge, so as to continuously improve my technical and business level.
At the end of xx, although I left my post in station attendant and took the leadership position of stationmaster, I not only did not forget to strengthen the study of business theory knowledge and operation skills of station attendant, an important type of traffic work, but also strengthened the study of management knowledge at all times. It is necessary to improve not only the professional quality level, but also the self-management level. It is also necessary to do a good job in the business training and education of station staff and continuously improve the professional level of all station staff. Really be a good webmaster who is serious and responsible, active in learning and well managed.
In terms of apprenticeship, because of my high professional knowledge and rich practical experience, I will teach apprenticeship every time a new employee is assigned to a station, or when an employee is promoted or changed. I set an example by myself, teach modestly, and pass on all my basic technical knowledge and related technical business knowledge, as well as my rich production experience and unique skills accumulated in my usual work to my disciples without reservation. During my eight-year railway career, I personally brought as many as ten apprentices, all of whom can quickly master professional knowledge and operational skills and be competent for their own jobs. None of them had the above accidents and no adverse reactions. Some of them have become the backbone of the station's business, and some even took the leadership positions of deputy stationmaster and stationmaster. I have made great achievements in teaching my apprentices, and I am deeply respected by my colleagues and loved by my leaders.
It is worth mentioning that, due to my dedication, high sense of responsibility, serious and responsible work, high sense of responsibility and good team spirit, I worked hard and constantly improved my technical and cultural quality and ideological and moral quality. I was rated as an advanced worker in the train operation section for six consecutive years from xx to xx, which is rare in our train operation section.
I remember a famous saying: hard work is good, and waste is good. In the past few years, I have mastered the basic knowledge about the work of station attendants, and have some experience and understanding of many problems encountered in the work of station attendants. In the past few years, I have done some practical work in production practice by using my professional and technical knowledge. Familiar with the normal and abnormal train receiving and dispatching, emergency handling of receiving and dispatching trains, calculation and analysis of traffic-related data, shunting operation under special circumstances and organization and analysis of accident rescue, and have certain technical work ability. However, achievements can only represent the past, and there are still some shortcomings. With the progress of science and technology, the speed of railway trains is getting faster and faster, and all kinds of new equipment are put into use. In the actual driving work, more and more new topics will be encountered, and the requirements for driving safety will be higher and higher. How to ensure driving safety is the eternal theme of the driving department. In my future work, I will strengthen my study, overcome my shortcomings and strive to continuously improve my professional and technical level. As an ordinary railway worker and a qualified technical professional, I hereby apply for the professional grade qualification of "station attendant" technicians, and hope that it will be approved by the leaders of the professional assessment group of railway bureau technicians. I hope it will pass and be encouraged!
In the future, I will try my best to correct my own shortcomings, seriously study professional technical knowledge, improve my personal quality, study persistently, master new technologies and knowledge in the shortest time to guide practice, adhere to the general idea of "safe development, coordinated development and harmonious development", ensure the safety of railway transportation, and make my due contribution to building a harmonious railway.
Summary of Railway Personal Work 4 Looking back on 20xx, Jiujingqu Railway 1 month entered the critical stage, and the main track was newly built. 5KM, station track laying 9. 74KM, slag 2 1 online. 480,000 square meters, 43 1 holes are erected on the T-beam, and 2 1 turnouts are laid. On April 9th, the whole line was paved, and on May 20th, the fine adjustment of the line was finished. On August 65th, 438+06, the joint adjustment was started, and it was put into operation on February 28th. The task is heavy. The construction period is tight, and the pressure of safe production is great. There were gains and shortcomings in this year, and now the annual work summary report is as follows:
First, strengthen the safety education and training for employees entering the site.
20xx project has heavy tasks, tight construction period, many professionals entering the site and frequent personnel changes, so it is very important to do a good job in pre-job safety education and training. Through the pre-work safety study, inform the project department of the hidden dangers in the construction process and the matters needing attention in safety production. According to different majors, targeted safety production training and education should be carried out. Both the managers of the project department and the employees of the labor service team must participate in safety education and training, and finally take the pre-job safety examination. Only by passing the exam can you be allowed to work.
The second is to supervise the public release of safety technical information in place.
The safety disclosure of construction projects should be issued in time before construction, and the safety and quality department and the engineering department should be organized to carry out special safety technology education and training. Explain the disclosure content, resolutely distribute it to every employee on the construction site, and strictly implement the safety technical measures in the disclosure during construction.
Third, strengthen the inspection of the construction site.
Written materials and pre-job training are the basis of safe construction. To achieve safe construction, the key is to go deep into the site for inspection. Only by on-site inspection can we find hidden dangers in construction, find problems and analyze the reasons.