Article 1:

After reading the book "details determine success or failure", I was deeply touched. This book brilliantly tells a person whether he wants to achieve something or do his daily work well, as long as he does every detail well, he can succeed. There is no shortage of strategists in China, but the executors who strive for perfection. There is no shortage of various management systems. What is lacking is the out-and-out executor of the rules and regulations. Run through a purpose from beginning to end? Details determine success or failure.

Lao Tzu once said:? The world is difficult, and it will be easy; Must we do everything in the world? . It brilliantly points out that if you want to achieve something, you must start with simple things and start with nuances. Whatever happens in the world, from the most fundamental point of view, is composed of some details. In today's fierce social competition, it will be trivial details that determine success or failure. With the social division of labor getting finer and finer and the degree of specialization getting higher and higher, an era of refined management and life has arrived. The so-called success is also detailed, and the defeat is also detailed. I long for greatness, but greatness has disappeared; Be willing to be plain, do every detail carefully, and greatness comes unexpectedly. This is the charm of detail.

On the positive side, there are many successful examples in the book. The secret is to start with details and start with small things. Today's famous Haier company was also in chaos at the beginning. What was the first system formulated by Zhang Ruimin after he took office? Don't pee anywhere? Amazing. He has compiled a quality assurance manual of 6,543,800 words, formulated a number of management, work and technical standards, and regarded minor matters as major events, thus achieving today's achievements. Dear Premier Zhou is in the position of Prime Minister, but what does he emphasize? Focus on small things and achieve great things? Minister Hu Jintao once said that the interests of the masses are not trivial. This shows that everything from ancient times to the present starts from small things and starts from details. Similarly, the book also quotes negative textbooks. 860 million pounds of Bahrain Bank was acquired by symbolic 1 pound, and Bahrain Bank was overthrown because of some neglected details.

For dedicated people? Nothing is trivial, and simplicity does not mean lightness. Learn to do every little thing well, think about every detail, pay attention to the consistency of details, do the details well and carefully, and decide whether we can succeed or not. In the sense of war? Air force? No matter how powerful the power is, it can only control the city from a higher level. Without the deepening of ground troops, it is impossible to finally occupy the city. Nowadays, in all fields, the so-called Excellence? Army? It is familiar with the work, loyal and solid, innovative and pioneering, and grasps the basic details. It is also a team with considerable operational experience and execution. Something in the sky? Air force? Anyway, our goal is at our feet. Concentrate on doing a good job, do a good job, and do your job seriously, okay? Army? . There are two sentences in Mao Zedong's anthology? Practitioners should keep abreast of the changing situation, which is something that producers in any country can't rely on others to prepare. Therefore, all practical workers must investigate downwards. This kind of investigation is especially necessary for people who only know the theory but don't know the actual situation, otherwise it will be impossible to link theory with practice. ? If you make up your mind to wait for a long time, you can hear the voices of the masses, and you can gradually understand the objective truth from practice and turn it into subjective truth? This also shows that if you want to make a correct judgment and achieve great things, you must know more about the foundation, pay attention to the collection of details and grasp the key points.

For our management students, we have to pay attention to the details. The work should be meticulous, all links should be thoroughly understood, plans should be made, and emergencies should be handled properly, so as to make reasonable arrangements. In terms of safety, we should pay attention to blocking small problems that others ignore. ? The levee of a thousand miles collapsed in the ant nest? It also shows that there is no trivial matter in safety work, but it is often trivial matters that are not taken seriously, which leads to great disasters. ? Safety first, prevention first? It also shows that as long as we do small things well and carefully, we can prevent major events in safety.

If you want to be better than others, you must work hard on every little thing. You can't just see the success of others, but pay little attention to the details in their works. For dedicated people, nothing is trivial, and simplicity does not mean easy. Therefore, we should actively advocate: make great efforts to do small things well and do small things carefully. If you love your job, you will try your best to be perfect every day, and soon everyone around you will be infected by this enthusiasm from you.

Small things can't be underestimated, and details show charm. When we study, we should learn other people's majors and pay more attention to details; When we concentrate on creating greater value in ordinary posts, we should be careful, start from scratch, do every little thing in our posts with a serious attitude, and treat every detail with a serious and responsible attitude. Let's do everything? Burn every ordinary 1℃? And finally achieve the goal of success!

Article 2:

Laozi, the founder of Taoism in China, has a famous saying: great things in the world must be done in detail, and difficult things in the world must be done in an easy way? . It means that great things must start from small things, and difficult things in the world must start from small things. Zhang Ruimin, president of Haier, said that it is not easy to do simple things well. Greatness comes from the ordinary, and often what an enterprise needs to do every day is to repeat the so-called ordinary little things every day. An enterprise has a grand and wise strategy, and it is difficult to become a reality without rigorous and serious details. ? Taishan does not refuse fine soil, so it can become high; Rivers and seas do not choose small streams, so they can be deep. ? Therefore, the gift does not hesitate to make small concessions, and the details determine success or failure. It is no exaggeration to say that the current market competition has reached the era when details prevail. No matter from the internal management, external marketing and customer service, the details may be related to the future of the enterprise. I have read the book "Details Decide Success or Failure" in detail. After reading it, I felt a lot in my heart. Now I will list one or two feelings and discuss them with you.

Details come from the system.

The competition of modern enterprises is the competition of enterprise culture and human quality. Management is based on system. KFC and McDonald's are fast food restaurants that we often visit. They have been selling well all over the world for decades because their core competition is process management. KFC and McDonald's have thousands of regulations. In order to keep the food fresh, McDonald's will throw away hamburgers that have been fried for 7 minutes. In order not to cause waste, these 7 minutes are calculated in detail. Therefore, all the shops in the world, we eat fried chicken legs, French fries and hamburgers with the same taste. There are eight major cuisines in China, which are well-known at home and abroad, but few of them can operate in chains, because the taste of Chinese food depends entirely on the chefs themselves. His mood will affect the quality of the dishes. Not to mention changing chefs, Chinese cuisine has only a little salt and monosodium glutamate, and there is no quantitative and detailed standard.

I once heard a story that there was a famous architect in China who spent his whole life designing houses. What bothers him most is. Xiangshan Hotel? . He pays great attention to details when designing. Where to plant what trees and flowers; Where to put stones, what kind of stones to put, and the style are all marked, but the workers didn't follow the design plan at all during the construction, because they didn't think it was building a house and it was completely unnecessary, so they did whatever they wanted and did whatever was convenient when they were building it. The result can be imagined. Therefore, I think that in order to have a good detail management, we must first have a strict management system to ensure the management details.

The details come from the heart.

The current Secretary of State of the United States, Bauer, has an ordinary background, education and looks, but he is respected by the American people at home and has made great achievements. Exploring its origin is also related to his own detail-oriented leadership style. Most successful leaders or management masters believe that big gifts don't spare small concessions, and big gifts don't care about details. As a leader, we should be far-sighted, pay attention to major events and pay less attention to details. But Bauer asked the leaders to pay attention to the details and fully grasp the information in and out. When he was chairman of the Joint Chiefs of Staff, the hawks tried to wage war several times because he could provide detailed and accurate casualties and expenses.

Give it up. He thinks that if he can grasp the details, he will make a completely different decision. He said that the supervisor must be clear about the situation of the department and arrange the management of this information. He believes that if the leader is well informed, he can solve this fatal injury in advance. As long as we pay attention to every detail of the work and do a good job, as the saying goes: shopping malls are like battlefields. We are a communication service company, the nature of the industry determines that service is the life of the enterprise, and the work of our customer department is the service in service. Must start from bit by bit, every detail, every operation process should be standardized and meticulous, so that customers can feel Unicom's service and care, and there can be no slightest carelessness. This requires us to do our solid work, serve wholeheartedly and take customer satisfaction as the primary goal. It is by no means empty talk that customers benefit from our services. We must do a good job in every detail of the service, so that customers can realize the sincerity of Unicom from the dribs and drabs of the service.

Details come from innovation.

Drucker, a famous management scientist, believes that one of the basic functions of modern enterprise management is innovation. Innovation is the essential feature of knowledge economy and the soul of enterprise's survival and sustainable development. I once saw a vivid case of newspaper marketing innovation. There are four newspapers in a city (A Evening News, B Daily, C Times and D Business Daily). In the past competitions, they just expanded and expanded their pages and gave away a copy.

Another one, if the price does not rise, it will not rise, but it has not made a fuss about the street newsstand, the terminal of the whole process. This is thunder in silence! Competition will bring about changes. An evening paper will change the silent image of newsstands for many years. One night, hundreds of speakers will be sent to the newsstand at every intersection to broadcast the well-known "selling newspapers": selling newspapers, selling newspapers, knowing the news early! Evening news, there is a lot of news today, life is inseparable .. I will report on traffic, stock market and current events! An evening paper, an evening paper, a newspaper close to the people, .............................................................................................................................................................! A marketing strategy that costs little but has a surprise effect makes people sigh secretly.

We deeply realize that only by constantly innovating and advancing with the times can we adapt to the changes in market demand; Only by paying attention to detail management and doing every little thing well in the work can we provide first-class service to our customers. Finally, it will enhance the competitiveness of Chinese enterprises in the market competition and ensure the sustained, stable and healthy development of Chinese enterprises. The launch of our service innovation project is also a concrete manifestation of attention to detail. For example, electronic formless service saves customers the trouble of filling in information. Although it is a trivial matter, it can bring the warm feeling of humanized service to customers.

Details come from habits.

A celebrity put it well: sowing behavior, harvesting habits; Sowing habits, harvesting character; Sowing character and harvesting fate? . People's habit is a kind of subconscious. ? If you let your hand deliver the goods, you must consider five details and make seven phone calls; Your business personnel must do five things before visiting the dealer and speaking; A smoking cessation regulation has to go through five stages, and it is logical to realize all smoking cessation if it is refined for one year; This is about some cases in the book, which fully illustrates when

After a person has reached a certain level of proficiency in doing something, it will become a subconscious and a habit. Any project can be broken down into countless details, and countless details are strictly implemented and become a habit. Details are habits, and Excellence is also habits! Wang Zhongqiu said, how to do the details, the most important, the first is understanding, the second is training. Team is formatting, that is, training details into habits. The so-called team is a formatted team that can achieve a certain tacit understanding, otherwise it can only be called a mob, and the mob cannot have combat effectiveness. Therefore, after joining the team, it needs to be formatted and a lot of training in operational norms is needed. We must strictly require formatting operations, so that we can form our work habits over time.

Effective details and attention can not be separated from the feedback and analysis of all employees in our company. Only by careful analysis, paying more attention to the details of the work, putting forward reasonable reform suggestions and making effective optimization and improvement can we accumulate experience for the next work. The improvement and innovation of our work comes from the deepening of our management of these details. Only in this way can we really improve ourselves in the process of work execution. For example, is everyone's schedule quantified? Has the subordinate report been verified? Do frontline employees have emotional managers? Have you recorded the marketing activities of your competitors? Is it all recorded? How to know the facial expressions of several customers when engaging in large-scale marketing activities? Does the customer return visitor record the start and end time? Is every call made to a landline? Did you laugh on the phone? Did you sit up straight when you were on the phone? Have the recorded typos been corrected in time? Is the notebook neat? Do you have any questions you don't understand and ask for advice in time? Never made the same problem twice? Wait a minute. Doing things is like boiling water. 99℃ is 99℃ If it is not heated continuously, it will never become boiled water. Therefore, only by burning every ordinary 1℃ and doing the details well can we really achieve the boiling effect. Small things can't be underestimated, and details show charm. When we study, we should learn other people's majors and pay more attention to details; When we concentrate on creating greater value in ordinary posts, we should be careful, start from scratch, do every little thing in our posts with a serious attitude, and treat every detail with a serious and responsible attitude. Let's "burn every ordinary 1℃" in everything, and finally achieve the goal of success!