Flash wisdom: trilogy of quality
Zhu Lan's book "Quality Planning" may be a clear guide to his thoughts, and it is also the composition method of the whole company's quality planning. Zhu Lan's quality planning is the first step in the three-step process of realizing quality management methods within the company. In addition, there is quality control, which evaluates quality performance, compares performance with established goals, and bridges the gap between actual performance and established goals. Zhu Lan regards the third step of quality improvement as a process of sustainable development, including establishing necessary organizational infrastructure and forming a quality improvement cycle. He suggested teamwork and item-by-item operation to maintain continuous improvement and breakthrough improvement.
His main views on implementing internal quality planning include: identifying customers and customer needs; Set the best quality target; Establish quality measurement methods; Design and plan the process of meeting quality objectives under operating conditions; Continue to increase market share; Optimize the price and reduce the error rate of the company or factory.
Most of Zhu Lan's recent works mainly arouse people's attention to the quality crisis, establish new methods of quality planning and training, help enterprises to re-plan existing processes, avoid quality defects, establish the management right of the company in the process of quality planning, and avoid new long-term problems. In the 5th edition of Zhu Lan Quality Manual, the concepts of "big Q" and "small Q" are listed in the comparison chart. "Little Q" regards quality as a technical category, while "Big Q" connects quality with commercial category.
Zhu Lan believes that most of the quality problems are the mistakes of the management, not the technical problems of the working layer. Generally speaking, he thinks that the defects of management control account for more than 80% of all quality problems.
He initiated the idea of combining manpower with quality management, and now this idea has been incorporated into the concept of total quality management. The development of Zhu Lan's concept is gradual. The participation of top managers, the popularization and training of quality knowledge, the definition of quality practicability, the operation method of item-by-item quality improvement, the difference between "important minority" and "useful majority" and the trilogy (quality planning, quality control and quality improvement)-Zhu Lan is famous for these views.
Words of wisdom:
Quality is a kind of usability, that is, the product can meet the requirements of users in the process of use.
2 1 century is the century of quality.