China Industrial and Commercial Bank held a service culture release and service improvement exhibition in Beijing on 20 17 65438+ 10/6, and officially released "Customer is the most important, service is satisfactory; The core concept of service culture is "employee-oriented, integrity as one", which aims to accelerate the pace of building a satisfactory bank with "customers first and employees proud" by strengthening the construction of service culture.
"Customer first" is the core of ICBC's service culture, which shows that ICBC's service attitude is customer first; "Satisfied service" reflects ICBC's insistence on keeping pace with the times, constantly innovating customer service mode and improving service supply capacity; "Employee-oriented" means that ICBC always regards employees as its most valuable resource; "Integrity as one" embodies the integrity of China Industrial and Commercial Bank and all its employees towards customers.
Extended data:
Enterprise spirit of China Industrial and Commercial Bank;
Since its establishment, ICBC has been based on compliance, from adhering to the simple connotation of prudent compliance of the People's Bank of China in the period of state-owned specialized banks to advocating serious, rigorous and steady responsibility of state-owned commercial banks in the period of six spiritual periods;
Then, in the period of joint-stock commercial banks, the enterprise principles of abiding by laws and regulations and operating steadily, and the overall requirements of strict governance and management under the new situation, the excellent cultural factors of rigor, standardization, stability and compliance are always in the same strain.
After investigating the current situation of compliance culture in the whole bank, comprehensively combing and summarizing, soliciting opinions extensively and repeatedly refining, ICBC finally formed the core concept of compliance culture with "compliance-oriented, full responsibility, controllable risk, stability and efficiency" as the core.
People's Daily Online-China Industrial and Commercial Bank released the core concept of "16-character" service culture