Establish a perfect communication mechanism
Establish a perfect communication mechanism. Communication is the beginning of cooperation. In the workplace, we will find that communication is very important. A good communication This can make this job very efficient. Let’s learn to establish a complete communication mechanism and related materials. Establish a complete communication mechanism 1
1. Build a communication "bridge" and communicate without resistance
Enterprise development emphasizes the sincere unity of the team, and the behavior and process of communication are in team management play an important role. Some managers are afraid that others will be better than themselves, so they do not let employees know that decisions are made by leaders, and subordinates only need to implement the decisions of their superiors and do not need to communicate with each other.
In fact, communication is two-way. The more employees know, the deeper their understanding and the more they care about the company. Once they start to care, they will burst out with several times their usual enthusiasm and enthusiasm, forming an unstoppable force, and no difficulties can stop them. This is the essence of communication.
Therefore, the construction of an effective incentive mechanism is reflected on the basis of the communication mechanism, and the obstacles that block internal communication within the enterprise should be overcome as soon as possible. The key to effective communication is to establish a wide range of communication channels. It is necessary to have both formal and informal communication channels. It is necessary to strengthen vertical communication and pay attention to horizontal communication. It is necessary to understand the advantages of various communication methods. and shortcomings, but also have flexible means to adopt different methods for different objects, so that the communication mechanism can be truly effective.
1. Formal communication methods, such as monthly meetings, weekly meetings, morning meetings, general manager office meetings, various coordination meetings, analysis meetings, symposiums, etc. based on work needs, are suitable for decision-making levels Negotiate and determine corporate policy objectives, work arrangements, summaries, and communication methods for task requirements. Among them, discussion is a form of extensive communication, which requires senior executives to conduct informal multi-directional communication with some employees on certain issues of the company in order to find some solutions. The advantage of this form of communication is that the number of employees participating in the discussion has an advantage, so they can psychologically overcome the thinking of the disadvantaged group and can speak freely during communication. Small problems during the implementation process can be dealt with on the spot; for big problems, appropriate information must be collected and important issues analyzed in detail to select an action plan. This form should be regularized.
2. Convene staff meetings or interviews from time to time. A mechanism in which senior management proactively communicates face-to-face and one-on-one with lower-level employees to understand their needs. However, the authenticity of the information obtained in this form depends on the psychological state of the interviewing employees. The company's important information is conveyed directly by the senior management, and all questions are answered, so that employees can perform their duties and clearly know who and what they are responsible for, so that employees can understand and master the latest trends, goals and other information of the unit. This shortens the distance between employees and upper-level managers and creates a sense of trust and loyalty among employees in the organization.
3. Informal communication methods, such as telephone communication, letters, emails, etc. This is a communication method suitable for decision-making and management, operation and management to strengthen communication and enhance understanding. Only resistance-free communication can lead to a resistance-free future for the enterprise. The traditional communication method is sometimes difficult to communicate clearly in one or two sentences, especially when managing from a distance, communication becomes not so easy - in the Internet age, solving this problem through the communication method of the Internet is an important step. An efficient communication method is both a necessity and an art. Starting from the flow process of information communication, we should improve network communication channels; pay attention to employees' opinions, understand their thoughts, analyze the causes of existing problems, and advocate seeking common ground while reserving differences. Because if you don't take their opinions seriously, the company could have provided a very good opinion, but if you don't listen to it, then it won't be mentioned to you.
4. Regularly carry out employee entertainment, parties, sports and other activities. By organizing various, relaxed and enjoyable activities, we increase opportunities for employees to contact and cooperate with each other, strengthen communication between employees, and enhance mutual understanding.
During the activity, you can test his views and opinions, the organization and expression ability of analyzing problems, logical thinking ability, etc. on certain hot issues. By analyzing the explicit behavior and shallow-level knowledge and experience as well as deep and subjective Personality characteristics and differences; understand abilities, qualities, personalities, potential behavioral motivations, etc. Behavioral motivation is awareness and inner pursuit. Three famous sayings in the management world: People's knowledge is not as good as people's intelligence; people's intelligence is not as good as people's quality; people's quality is not as good as people's awareness.
2. More communication and good guidance
Only with contact can understanding be achieved, only with understanding can communication be achieved, and only with communication can interaction be achieved. Communicating more with the target can not only express more accurately with the help of rich expressions, greatly reduce information distortion, but also enhance certain understanding and feelings, etc.
Therefore, to establish this kind of emotional relationship, you should often "visit". Seize the opportunity to find some reasons for more contact and find the right communication partners for emotional cultivation. All relationships are cultivated and all transactions are concluded based on "visiting". Especially if you can find something that can make the other person need you, that sense of distance will disappear as such a thing happens. What I’m talking about is not that you beg the other person
but that the other person needs you. Just think about it, when we ask others to do things and when others ask us to do things, our mental states are different. Naturally, whoever needs help will surrender psychologically first. This is the essence of the communication mechanism. Establish a "six must-talk" system. With the help of rich expressions, expressions are more accurate, information distortion can be greatly reduced, and feelings and understanding can be enhanced
to achieve the effect of "moistening things silently". When employees perform well, they must talk, praise them promptly, and give appropriate rewards; when employees make mistakes, they must talk about them, understand the reasons in a timely manner, and make corrections and improvements; when employees receive promotions (promotions), they must talk, listen to opinions and suggestions, and clarify higher responsibilities and goals; employees must talk When there are conflicts between employees, they must talk about it, grasp the facts, and resolve doubts in a timely manner; when employees have ideological problems, they must talk about it, understand the trends, and provide timely guidance for improvement; when employees leave, they must talk about it, grasp the information, understand the reasons in time, and face the problems squarely.
2. Clear communication levels. Only by considering issues from the perspective or needs of employees can we break through the barriers that block internal communication within the company. If communication cannot be carried out effectively in a team, then the management will be like a loft in the sky, and the incentive mechanism will be out of the question. Then we will not be able to cooperate well with each other. We must emancipate our minds, change our leadership consciousness, and pay attention to the development and development of each employee. With their ingenuity, employees can truly become the owners of the company, participate in making suggestions, and jointly shoulder the heavy responsibility for the development of the company. For example, some lower-level managers turn a blind eye to the obvious mistakes of their superiors at work out of consideration for their own positions. Employees should know how to coordinate in a reasonable way, and lower-level supervisors need to know how to guide patiently.
3. Follow-up inspection of communication effectiveness. Every communication must be tracked and checked to see if existing problems have been resolved; whether ideological doubts and contradictions have been resolved; whether work deviations have been corrected; whether work execution meets expectations; whether execution ability has been improved... communication Validity lies in the validity of the results. Low organizational performance may also be a "nest" problem: incompatibility with the position, work style, and habits of colleagues and superiors, etc. At this time, you can adjust to a suitable "hole". Just as "Huainanzi·Yuan Dao Xun" says, "Under the trees and in the holes, there is enough to suit the mood."
3. Matching people and positions, "brewing" good horses
Accelerating the development and cultivation of brand "products" and adjusting the "hematopoietic" function of the organization will help improve internal communication, Thereby promoting "blood" circulation and metabolism, and effectively expelling the "virus" element of the organization, which is a multiplier measure that reduces the cost of internal communication and coordination. "There is no way out despite the mountains and rivers, but there is another village with dark flowers and bright flowers." The wise enjoy the water, the benevolent enjoy the mountains. Based on the job competency characteristics, various people are reasonably combined, and the matching combination of people and positions is implemented through individual psychological characteristics and age complementarity.
A good combination can produce miraculous effects, making the overall effectiveness greater than the sum of the roles of each talent
That is, one plus one is greater than two; a poor combination will limit the role of each talent, and even cause internal friction, and individual The effects of talents cancel each other out, that is, one plus one is less than zero. "Three cobblers make one Zhuge Liang", this is the truth. If you want a good horse, you must know the horse well. A good horse is capable of carrying heavy tasks and is worth driving. From the perspective of communication, good horses are not born, but made. Enterprises should identify good horses based on development trends to avoid the situation of "a horse that looks like a horse will become thin, and a person who looks like it will become poor". Among the horses of concern, there are many breeds of horses, such as: thousand-mile horses, good horses, "thin" horses, "waste" horses, and "poisonous" horses. There are thousand-mile horses, but they are not easy to find; and good horses are lucky enough to meet "Bo Le" before they can become "thousand-mile" horses;
And some "skinny" horses have already revealed and have potential talents In addition, there is also a kind of "development" talent, which has not yet fully emerged. As long as it is carefully tamed by Bole, it can also become a thousand-mile horse; this is mainly manifested in young horses, and attention should be paid to identification, digging and taming, because it is related to The development of "horse" breeds, the investment in intelligence and the supplement of reserve forces; "waste" horses can only become "thin horses" no matter how they are domesticated, and will not become strong and powerful; "poison" horses have extremely high quality Poor, not enough success, more than enough failure, it cannot be used.
In summary, to establish an effective incentive mechanism, we can start by establishing the following management system: Interest mechanism - improve the trinity of responsibility system, assessment system and reward and punishment system. Supervision mechanism - Establish an effective error prevention and correction mechanism. Ideological mechanism - Pay attention to the construction of organizational culture and professional ethics, guide and enhance the level of people's needs. Therefore, in the process of continuous development of the organization, the organization should adjust and harmonize its behavior, collect and analyze information extensively with relevant personnel, deal with various problems that arise in the enterprise objectively and fairly, and prevent the phenomenon of "ignoring the true face of Lushan and only "I am in this mountain"; create and flexibly use symbols, make scientific judgments, jointly promote the city's water supply industry, and achieve leap-forward development. Establishing a complete communication mechanism 2
Methods to establish an effective communication mechanism
Magic weapon 1 for establishing an effective communication mechanism: Use "mechanism" to solve problems
Let professional people have sufficient space to do professional things, clarify the division of responsibilities, and at the same time streamline the waterfall links as much as possible. It is recommended to form a clear communication agreement and a stable decision-making process as early as possible in the project.
Even if it is a product team that has been working together for a long time, if a new sub-project is started, we still recommend holding a short "kickoff meeting". The goals, priorities, division of labor, and communication methods of the new project are all things that this kick-off meeting can help us clarify. The basic communication methods and division of labor determined at the kick-off meeting are the basic prerequisites for efficient communication in the future.
It is also a good method to agree on the decision-making and approval process for each major output. Although team meetings can fully exchange opinions and let everyone know the plan, we still need a "finalized" version as the benchmark for subsequent links. Recommend the OARP decision-making method to everyone, agree and fill out the following form, and the signoff will be clear:
The division of labor responsibilities and communication process have been clearly agreed, and everyone will know what to look for when encountering something. People!
Magic weapon 2 for establishing an effective communication mechanism: Use "transparency" to solve problems
"Transparency" means to make the project progress timely and openly displayed in front of the team. This has amazing power, and its effects include but are not limited to: timely discovery and correction of schedule deviations; timely prediction of project risks; mobilizing the team's subjective initiative to control the overall situation; promotion of interaction...
"Transparency" has There are many different ways. Weekly meetings, weekly electronic progress report dashboards are the most common ways, and daily stand-up meetings and physical whiteboards can open a new door to communication for us. You can also identify some commonly used email templates to help everyone unify the communication method of important information, such as communication samples.
At the same time, how to effectively report status through weekly and daily reports is also a lot of knowledge.
When various project information has a fixed and convenient display, the information becomes available at any time and on demand, and there is no longer the problem of "where can I find the information I want to know?"
Magic weapon 3 for establishing an effective communication mechanism: Improve as needed and maintain vitality
For a communication mechanism, "clearness" and "efficiency" are indispensable, so it is especially necessary to grasp the "process" ” and “flexibility”. A strong process that is too rigid will lead to sticking to the rules, or even "refuse to communicate outside the process"; while too flexible communication will lead to out-of-control information dissemination, without consistent goals and standards, but will result in a lot of rework and wrangling. No matter which aspect you start to improve the communication mechanism, you need to pay close attention to the atmosphere and vitality of the team. You can start with the most basic OARP and weekly meeting reports, and make continuous improvements based on the team's acceptance and actual feelings. Establish a complete communication mechanism 3
The necessity and method of establishing a long-term communication mechanism
Why can’t corporate managers hear what employees are saying?
One of the reasons is that telling the truth does not do you any good, but often requires you to bear a huge psychological burden and pay a huge price. Because there are many cases where words are gained and lost, and cases where people are punished for their words are common, but those who put forward opinions and are rewarded and reused are rare. In a team, in order to maintain stability and leadership authority, those who dare to speak will be beaten violently. Over time, no one will be willing to speak.
The second reason is that the obstruction and lack of communication channels often lead to employees being unwilling to tell the truth and make suggestions. From the perspective of business operators, communication means talking to and holding meetings with subordinate employees. This one-way, passive, and unequal communication method is often used most in business operations. The result is that the leader's authority often establishes the employee's mouth. Silence fell.
Why do company managers have to hear the voices of their subordinates?
Employees are unwilling to open their hearts and express their feelings. From a certain perspective, it is a lack of trust and wariness towards the company. . How can an employee who is full of doubts and wariness be able to let go and work with all his heart? If you cannot open the door to your heart and cannot win the hearts of the people, it will be a matter of time for employees to leave in an unstable state of mind.
Employees are reluctant to tell the truth because they must abide by the ironclad workplace law that superiors are correct. In fact, managers are also human beings, and they sometimes do wrong things, but employees dare not speak out because of the belief that leaders are correct. From a manager's perspective, failure to receive effective feedback and timely corrections will often result in greater losses, and the bearers of all these losses are by no means employees. Employees have no direct and obvious interest relationship with managers and the company, which is one of the reasons why employees are reluctant to speak. Failure to hear the voices of employees will only make managers continue to make mistakes while trusting themselves more and more, and ultimately they will reap the consequences.
How can we get employees to open up and express their feelings?
1. Start with the system. It is necessary to ensure that the speaker is not guilty in the system and that the speaker will not be hit or punished in any way; secondly, the suggestions made by employees must be carefully considered and responded to, and the enthusiasm for making suggestions must be maintained; thirdly, . Establish a mechanism for reasonable evaluation, timely feedback and graded incentives for employees' suggestions and voices, and provide necessary rewards for their suggestions based on their rationality and importance.
2. Establish various communication platforms. Such as Internet communication platforms, employee committees, internal newspapers and magazines, suggestion mailboxes, and dedicated employee ideological workers, these are all effective platforms for communication. Listening to employees' voices must be done from multiple aspects, angles, and channels. Only in this way can operators have a more comprehensive and clear understanding of employees' thoughts and corporate operations.
3. Change managers’ concepts. Change the discourse hegemony commonly used by managers, change the management thinking of I say you execute, and change the leadership posture of being aloof and inaccessible. Only in this way will employees dare to express their feelings to managers.
Let people be able to speak, let people dare to speak, and let people no longer be guilty of speaking out. Establish a long-term communication platform and mechanism so that people who offer advice and suggestions can get the rewards and use they deserve. In this way, enterprises Only then can we go further and further on the right road, and only then can we work together to overcome difficulties in the face of difficulties.