The four hearts of middle managers (concentration, attentiveness, carefulness, love)

We know that the famous international hotel management groups, the more high-star and high-end hotels , the more managers and service personnel are required to do a good job in detail management, meticulous service, love and dedication, and concentrated work in their daily work.

The difference between a four-star hotel and a five-star hotel lies in the service process and service efficiency, which one is more attentive, meticulous and caring. Who does it better, more efficiently and more accurately?

The cultivation and improvement of these "Four Hearts" cannot be achieved in a day. It requires our managers to be caring, careful and enthusiastic people in daily service and management work.

These "Four Hearts" are also the basis for us to do a good job in management and service. They are the conditions for establishing good personal prestige and the soul of refining our work.

The "Four Modesties" of middle managers (humility, modesty, modesty, humility)

Hotel management and service work is about interacting with others and communicating with others. It is a process of people serving people, people helping each other, and people communicating emotionally.

As a manager, you must be humble, humble, and friendly to your guests, and you must be humble, humble, and respectful to your leaders and colleagues.

To put it bluntly, the competition among enterprises in today's society is the competition of talents and the competition of learning ability.

?Humility makes people progress, pride makes people fall behind. ?This wise saying must be firmly remembered as a middle-level hotel manager and applied in management and service work.

?Humility?makes people progress; .

The four dedications of middle managers (dedication, effort, due diligence, and responsibility)

Hotel middle managers are the backbone and core force of hotel development and external competition, and are also the embodiment of Guide and beacon for management level and customer service quality.

Excellent middle-level managers of star-rated hotels must live up to the care and trust of leaders, the expectations and support of employees, and the love and visit of guests to the hotel.

You must perform your duties and responsibilities in daily management and service work. ?Dedication, effort, due diligence, and conscientiousness? are the basic professional ethics that outstanding hotel managers should possess. They are also the cornerstone and conditions for real hotel professional managers to thrive in the workplace.

If middle-level hotel managers do not have the above-mentioned professionalism and work style, it is not difficult to imagine the work and service standards of the departments they manage.

? Dedicated? It means to manage well with all your heart. ?Try your best? means to do your best to provide good service. ?Dutifulness? means to faithfully perform one's work obligations. ?Responsibility? means having a high degree of responsibility for leaders, employees, and guests.

The four principles of middle-level managers in hotel management skills (integrity, decency, justice, and correctness)

As a middle-level manager of a hotel, in addition to yourself, you must have strong In addition to management leadership, planning and decision-making capabilities, organizational command capabilities, and professional knowledge capabilities, you must also have excellent personality charm. Be upright at work and in life. Be fair and just in doing things.

Be correct and accurate in management, command, and coordination. We must dare to catch and manage unhealthy tendencies and violations among departments and employees, behave decently, clearly distinguish rewards and punishments, and maintain a fair bowl of water.

Being upright and decent in life and work, and being fair, just and correct in daily management and services are the personality temperament and personality strength that middle-level managers of star-rated hotels must possess. This is the first training for excellent hotel managers.