American linguist Albert? Mei Ruibin put forward a famous communication formula:
The total effect of communication = 7% language +38% voice +55% expression.
Here, voice and expression are both forms of nonverbal communication.
It is not difficult to see from this formula that only 7% of the communication between people is realized through language, and up to 93% of the communication is not spoken with the mouth, but expressed through sounds and expressions. Therefore, people can not only judge whether what you say is right or not, but also distinguish other meanings from your body language, eyes, expression and tone.
It is very important for business partners to learn to understand the real needs of customers and express their views accurately through nonverbal communication.
Question 2: What are the manifestations of nonverbal communication? Nonverbal communication behavior refers to the behavior forms outside the language category, including eye control, gestures, body movements, head movements, facial expressions, body distance, silence and so on.
Question 3: What is nonverbal communication? Compared with verbal communication, nonverbal communication refers to the process of information exchange and communication through body movements, posture, tone and intonation, and spatial distance. In communication, the content of information is often expressed by language, rather than non-language as a framework to explain the content and express the relevant parts of information. Therefore, nonverbal communication is often wrongly regarded as an auxiliary or supportive role. [Edit this paragraph] Non-verbal communication mode 1, marking language. For example, the sign language and semaphore of the deaf-mute, the command gesture of the traffic police, the gesture of the referee, and some commonly used ideographic gestures, such as "OK" and "V" for victory. Such as the Christian cross, the Christian crescent moon, the $ sign of the dollar and many symbols of modern enterprises. 2. Action language. For example, eating at the dinner table can reflect a person's cultivation; A customer was waiting in line, and the coins in his pocket kept jingling, obviously in a hurry. In front of the counter, she picked it up and put it down, showing that she could not pay attention. 3. Target language. The person who always keeps things neatly in the office can see that he is a clean and efficient person; Dress for texture, not fashion. Such a person must have taste and taste. The forms of nonverbal communication are: eye contact, facial expressions, gestures, posture and body language, physical contact, spatial distance, etc. [Edit this paragraph] Characteristics of nonverbal communication 1. Unconscious, for example, when standing with people you don't like, keep your distance from people you like; If you have something on your mind, you will feel anxious unconsciously. As Freud said, no one can hide a secret. If his lips don't speak, he will speak with his fingertips. A person's nonverbal behavior is more of a direct response to the outside world, which is basically an unconscious response. 2. Situational communication, like verbal communication, develops in a specific context, which affects the meaning of nonverbal symbols. The same nonverbal symbols have different meanings in different situations. The same is striking the table, which may be "angry" to express anger; It may also be "amazing", which means that you appreciate it very much. 3. Credibility When someone says that he is not afraid, but his hands are shaking, then we believe that he is afraid. According to the research of British psychologist Gai Yi and others, when the meanings represented by verbal signals and nonverbal signals are different, people will believe the meanings represented by nonverbal signals. Because of the control of the acceptability of language information, it is easy to cheat, but human languages are different. Most of human language comes from the deep heart, which is extremely difficult to suppress and cover up. Personalizing a person's body language is closely related to the speaker's personality and temperament. There must be obvious differences in gestures and expressions between a cheerful and agile person and an introverted and steady person. Everyone has his own unique body language, which embodies personality characteristics. People often interpret a person's character from his physical performance. [Edit this paragraph] The function of nonverbal communication is to convey information, exchange ideas and feelings. To sum up: 1, use nonverbal communication symbols to repeat the meaning expressed in words or deepen the impression; Specifically, when people use their own verbal communication, they are accompanied by corresponding expressions and other nonverbal symbols. 2, alternative language, sometimes even if one party does not speak, you can see his meaning from his nonverbal symbols, such as facial expressions. At this time, nonverbal symbols play a role in expressing meaning instead of linguistic symbols. 3. Non-verbal symbols, as an auxiliary tool of verbal communication, also serve as "companion language", which makes language expression more accurate, powerful, vivid and concrete. 4. Adjust and control the language, express the intention at different stages of communication with the help of nonverbal symbols, and convey the information of the change of one's intention. [Edit this paragraph] The difference between nonverbal communication and verbal communication. Nonverbal communication and verbal communication complement each other, but there are obvious differences between them. Language communication begins with the issuance of words. It uses sound as a channel to transmit information. Can control the text, structure, official authorization. Non-verbal communication is continuous, and information is transmitted through channels such as sound, sight, smell and touch. Most of them are habitual unconscious, largely unstructured and learned through imitation.
Question 4: noun explanation non-verbal communication hello! I'm glad to answer it for you. Nonverbal communication refers to body language, also called body language, sometimes called silent language. The contents are as follows: 1, facial expression 2, eyes 3, body movements 4, sitting posture 5, pronunciation I hope my answer can help you, thank you!
Question 5: What is nonverbal behavior? Nonverbal communication is accompanied by some nonverbal behaviors, which will affect the effect of communication. Such as facial expression, body posture, sound penetration (timbre, tone, volume), gesture, touch, eye contact and space. Nonverbal information is an ambiguous information, but it is often more real than verbal information, because it is often spontaneous and difficult to hide. Due to different nonverbal behaviors, the same sentence can have different meanings and effects. Some people think that nonverbal communication is even more important than verbal communication.
Question 6: The characteristics of interpersonal communication and nonverbal communication are the main characteristics of nonverbal communication.
1. Unconscious
For example, when standing with people you don't like, keep your distance from people you like; If you have something on your mind, you will feel anxious unconsciously.
As Freud said, no one can hide a secret. If his lips don't speak, he will speak with his fingertips. A person's nonverbal behavior is more of a direct response to the outside world, which is basically an unconscious response.
2. Formed by the environment
Like verbal communication, nonverbal communication also develops in a specific context, and context affects the meaning of nonverbal symbols. The same nonverbal symbols have different meanings in different situations. The same is striking the table, which may be "angry" to express anger; It may also be "amazing", which means that you appreciate it very much.
3. Reliability
When someone says that he is not afraid, but his hands are shaking, then we believe that he is afraid. According to the research of British psychologist Gai Yi and others, when the meanings represented by verbal signals and nonverbal signals are different, people will believe the meanings represented by nonverbal signals.
Because of the control of the acceptability of language information, it is easy to cheat, but human languages are different. Most of human language comes from the deep heart, which is extremely difficult to suppress and conceal.
4. Personalization
A person's body language is closely related to the speaker's personality and temperament. A cheerful and agile person and an introverted and steady person must have obvious differences in gestures and expressions. Everyone has his own unique body language, which embodies personality characteristics. People often interpret a person's character from his physical performance.
Remarks: Non-verbal communication is continuous. Information is transmitted through sound, sight, smell, touch and other channels. Most of them are habitual unconscious, largely unstructured and learned through imitation.
Question 7: Advantages and disadvantages of verbal communication and nonverbal communication. Language communication begins with the issuance of words, and takes sound as the channel to transmit information. It can control words, is structured, and is formally taught. Information exchange through oral language is the most commonly used form of communication in daily life, which mainly includes oral reports, conversations, discussions, meetings, speeches and telephone contact.
Nonverbal communication, as opposed to verbal communication, refers to the process of exchanging information and communication through body movements, posture, intonation and spatial distance. In communication, the content of information is often expressed by language, rather than non-language as a framework to explain the content and express the relevant parts of information. Therefore, nonverbal communication is often wrongly regarded as an auxiliary or supportive role.
The main forms of nonverbal communication are:
1. Markup Language
For example, the sign language and semaphore of the deaf-mute, the command gesture of the traffic police, the gesture of the referee, and some commonly used ideographic gestures, such as "OK" and "V" for victory. Such as the Christian cross, the Christian crescent moon, the $ sign of the dollar and many symbols of modern enterprises.
2. Action language
For example, eating at the dinner table can reflect a person's cultivation; A customer is waiting in line, and the coins in his pocket have been jingling. It is obvious that he is in a hurry. In front of the counter, she picked it up and put it down, showing that she could not pay attention.
3. Result language
The person who always keeps things neatly in the office can see that he is a clean and efficient person; Dress for texture, not fashion. Such a person must have taste and taste.
Advantages of language communication:
1. To be intimate, you can use expressions and intonation to increase the communication effect.
2. You can get the reaction of the other party immediately, and have the opportunity to add explanations and explanations from the bureau;
3. It has the advantages of two-way communication, and it is flexible and can adapt to circumstances.
Disadvantages of language communication:
1. There may be serious distortion in the process of information transmission.
2. If you are vague or can't grasp the main points and express concisely, you can't make the receiver understand what it really means.
3. It is instantaneous and difficult to keep.
It is random and changes with the content of communication, so it is easy to make mistakes without careful consideration.
Advantages of nonverbal communication:
1. It has a tangible display. If it is preserved for a long time, it will be protected by law when it is written.
2. The accuracy of the information is high, and the receiver can read it slowly and understand it carefully.
3. The content is easy to copy and spread, which is very conducive to large-scale long-term spread.
Disadvantages of nonverbal communication:
1. Compared with verbal communication, nonverbal communication is inefficient and takes a long time;
2. Without timely information feedback, it is difficult for the sender to determine whether it has been fully expressed.
3. Need high expression ability.
Question 8: What is nonverbal communication in interpersonal relationships? What types can nonverbal communication be divided into? That is, through body language communication. For example, people's facial expressions, body language of limbs, sitting posture and so on.
Question 9: What are the nonverbal behaviors? In fact, this question is very simple. You should understand the literal meaning ~
Language is of course the best way for us to communicate with others, but many times, even normal people, we will use some nonverbal behaviors ~
Smiles, gestures, movements, etc. As long as it can be twitched by the other party, it may belong to nonverbal behavior ~
I don't want to copy the concept directly to you, I hope you can understand ~
Question 10: What is nonverbal communication in interpersonal relationships? What types can it be divided into? Literally speaking, nonverbal communication should be reflected by your ability, efficiency and usual performance.