At present, McDonald's has opened more than 20,000 chain stores in more than 65,438+000 countries/regions around the world, and is expanding at the rate of one store per hour. Obviously, today it has become a "giant" company, integrating food and retail on a global scale. The customer is always right. Even if the customer is wrong, he (she) must make mistakes in order to let the customer get the "completely satisfied" field. As a leader in the catering and retail service industry, McDonald's is as important as service. After joining McDonald's, the most important thing for every employee is to receive training first, provide better service to customers and learn how to satisfy customers 100%.
If the customer is waiting to buy food, the waiting time will not exceed 2 minutes, so the staff must work quickly and accurately. Attendants must provide services to customers in accordance with the "sixth stage" of counter service. Once the customer has finished eating the food he needs, he must deliver the food to the customer within one minute. Please don't disturb customers when eating.
McDonald's requires employees to devote themselves to the service and serve every customer seriously at the same time, and can't ignore the subtle connections. McDonald's not only pays attention to monetization, but also pays attention to social work. For this reason, social charities often support their social responsibilities. Pay more attention to special customers (such as disabled customers), so that you can eat happily at McDonald's like ordinary people. The phrase "McDonald's is more than just a restaurant" accurately reflects McDonald's business philosophy.