If the quality is unqualified, what can be required is:

(1) Commodity price compensation (fraud requires double indemnity at most).

(2) Compensation for mental damage (the specific amount is not specified in this law and regulations, but is determined comprehensively according to the degree of mental damage of you and Daozi, the bearing capacity of the enterprise and the local economic level).

2, the way of claim:

(1) You can negotiate with the dealer or manufacturer first. If negotiation fails, you can call the local 3 15 complaint number and ask the Consumers Association for mediation. If mediation fails, you can bring a lawsuit to the court for reconciliation.

(2) It is also possible to bring a lawsuit directly to the court without mediation by the Consumers Association, but the proportion of successful mediation in such small cases is still relatively large. Mediation by Consumers Association is faster than court proceedings. It is suggested to complain to the Consumers Association first.

3. Precautions:

(1) Whether consulting dealers or manufacturers, not consulting the Consumers Association or bringing a lawsuit to the court, there must be relevant evidence, such as: eating cockroaches while eating eight-treasure porridge, which can be live video or audio recording, with witnesses testifying; Shopping receipts, etc.

(2) If the manufacturer is far away, you can directly find the merchant, which is unavoidable. Some merchants may ask you to find a manufacturer and say that there is no responsibility of the merchant. In fact, according to the provisions of the Consumer Protection Law and the Product Quality Law, you can choose to find a merchant or a manufacturer.