structured interview is the main interview form of Jiangsu civil service examination. In structured interviews, interpersonal questions are an important type of questions. This article will mainly explain the interpersonal relationship.
interpersonal relationship mainly includes the ability to deal with conflicts, establish relationships, persuade and influence others, cooperate and coordinate with others, listen and communicate, and so on. In terms of interview proposition, interpersonal relationship questions have always been a kind of questions frequently tested by central state organs and local civil servants at all levels, mainly examining candidates' interpersonal communication and coordination ability. One of the nine abilities in the "National Civil Servant General Competence Standard Framework (Trial)" (November 18, 23) issued by the Ministry of Personnel is the interpersonal communication and coordination ability, which specifically includes: "having the overall concept, democratic style and cooperative consciousness"; "Respect others, be good at uniting and working with people with different opinions"; Adhere to the combination of principle and flexibility to create a relaxed and harmonious working atmosphere; "Be able to establish and use a work contact network and effectively use various communication methods".
first, the five answering principles of interpersonal relationship questions
(1) sunshine principle
sunshine principle means that you should be good at finding and solving problems from a positive perspective when answering interview questions. "Positive people are like the sun, where they shine; Negative people are like the moon, and the first fifteen days are different. " Whether the mentality is positive or negative directly reflects a person's personality characteristics and internal quality, and also determines from what angle to think and answer questions. A negative attitude will often push you into a desperate situation, while a positive attitude can always find ways to solve problems and ideas to answer them.
(2) The principle of reflection
When answering all questions about interpersonal relationships, candidates should first consider self-reflection, that is, they should first consider what they have done in tense interpersonal relationships, whether they have not communicated enough or not paid attention to listening to other people's opinions or suggestions. If you have these problems, it means that you should correct and adjust them in time. If you don't, it means that you should seek the right time to explain and explain to each other, or take the initiative to ask for their opinions, or absorb each other to participate in your own work or activities.
(3) communication principles
The root of most interpersonal problems is insufficient communication. Therefore, candidates should actively communicate, adjust their working methods and communication methods as soon as possible, and take corresponding measures to change the tension of existing interpersonal relationships.
(4) Avoidance principle
In the situation of interpersonal conflict caused by a temporary incident, you can take temporary avoidance measures and find the right occasion and opportunity to explain and communicate in the future. For example, the misunderstanding and criticism of leaders and the misunderstanding and opposition of colleagues caused by a certain job can be resolved by temporarily avoiding and explaining later.
(5) ownership principle
The so-called ownership consciousness mainly refers to the understanding and recognition of the ownership relationship and obedience consciousness between the superior and the subordinate in an organization. Therefore, when candidates encounter problems involving the relationship between superiors and subordinates, they should first obey the wrong decisions made by superiors, the unreasonable requirements put forward and the redundant or incompetent work assigned by them, and then seek opportunities to explain or suggest.
second, solve interpersonal problems from the basic level
interpersonal problems can be divided into leaders, colleagues, subordinates, the masses, relatives and friends according to the different subjects. In the interview of Jiangsu civil servant exam, there are many questions about interpersonal communication with leaders. The following Chinese public education experts answer the interpersonal relationship questions in two steps: role orientation and handling principles.
(1) Role orientation
In nature, individuals and leaders have a working relationship, a colleague relationship and a principal-subsidiary relationship; Organizationally speaking, the relationship between individual and leader is superior and subordinate, and it is the relationship between leader and led; Politically speaking, individuals and leaders are equal, which is a kind of gay relationship. Different leaders have different styles. How to communicate and coordinate with leaders is related to whether the work can be carried out smoothly. Therefore, candidates can define their roles as: leaders, subordinate employees, followers, colleagues, comrades, partners and comrades-in-arms.
(II) Handling principles
1. Respect leaders
"Everyone who respects others will always respect them, and those who love them will always love them." We should respect leaders and safeguard their authority. Respect for leaders is not only respect for the individual leaders, but also respect for organizational discipline and principles.
2. Obey
"individuals obey the organization, the minority obeys the majority, subordinates obey the superiors, and the whole party obeys the central government", which is a political discipline and organizational principle that our civil servants must abide by. As a civil servant, we should obey the arrangement of the organization and the command of the leaders. Here, Chinese public education experts should especially remind the majority of candidates: while obeying, they must not blindly follow, and the principle of right and wrong should be distinguished. When the decision of the direct leader may cause serious consequences, they should take the initiative to state their interests, and they should not be allowed to indulge.
3. Learn more from the leaders.
"Study hard and apply what you have learned." A lot of knowledge, experience and even how to be a man are worth learning from. Only by learning with an open mind can we win the recognition of leaders and be competent for our jobs.
4. communicate with leaders and report more
civil servants should deal with problems and solve contradictions through communication and coordination with leaders. In communication, we should proceed from the overall interests, stress principles on major issues, stress style on minor issues, or "take care of others, put ourselves in other's shoes", or reflect on ourselves and take the initiative to review.
5. Face the criticism of leaders correctly
Criticism is a kind of wealth and a kind of motivation. Without criticism, there is no progress. The criticism of leaders is an inspiration and encouragement to civil servants, and points out the direction of civil servants' progress.
example: the relationship between the director and the deputy director of your unit is tense, and you are deeply appreciated by the director. Later, he was transferred, and the deputy director took over, making things difficult for you. What should you do? On the morning of March 13, 21, the Ministry interviewed the real question.
Key points
1. Statement: Everyone has different styles and unique ways of doing things. I think the starting point of the two leaders is good, and both of them are to make the work better.
2. The deputy director is critical and difficult, which shows that he is meticulous and strict with his work. I will be strict with myself and devote myself to my work with more enthusiasm.
3. In the face of criticism, reflect on yourself, communicate with the deputy director, report to him more and listen to his instructions on work.
4. conclusion: we must be sincere and hard-working, open and honest, and understand each other, and we will certainly be able to do a good job.
examination questions
when answering interpersonal relationship questions, we should follow the basic principles of dealing with interpersonal relationship questions. In this question, it is also the key to answer this question whether you can maintain a normal mind when facing the picky and difficult leadership, and insist on putting work first, while understanding and respecting leadership.
Third, "non-patterned" interpersonal problems are more powerful
(1) Common patterned phenomena
Popular sayings. "No one is perfect, and there is no shortage of gold". When it comes to contradictions among colleagues, such words come one after another. When something that everyone can say appears, this sentence is a "popular saying", which loses its original color and function. Therefore, it is particularly important to carefully select and recite classic famous sayings and aphorisms.
false feelings. Interpersonal relationship questions are the best questions to assess the emotional intelligence of candidates. Candidates need to flexibly apply the principles of life to interview questions, and they need to break through themselves and answer questions with true feelings. Candidates must abandon "cynical" cynicism, but also look at everything from the perspective of "social people" and abandon students' thinking.
words are empty and empty talk about the framework. When answering interpersonal questions, candidates often end up soon, but it is difficult to expand the content because they don't grasp the basic framework of answering interpersonal questions. On the contrary, if the details of life are infiltrated, the answer will be vivid and lively, and the examiner will have to give high marks.
(2) "non-pattern" instruction
Keep some seemingly false words. Candidates may have seen the answers to many interpersonal interview questions, and they may think that some answers are very "fake". However, please put yourself in the other's shoes. If you are an examiner, what kind of answer would you be more willing to accept if you judge a candidate's EQ based on a interpersonal question? So, let's be "false and sincere"!
set more positive assumptions. Candidates should be clear that some topics in the interview are designed in many situations, some of which are very negative and some are very difficult. Candidates are required to be good at using the "sunshine principle" flexibly on the basis of respecting the original intention of the topic, so as to make the topic easier.
apply some practices in life. Of course, these practices are only reasonable and legal, and it is forbidden to present the dark details of life in the interview. For example, in order to connect feelings, have dinner together, participate in group activities, or say good words to each other to ease contradictions between the two sides, and so on. This can be used in an interview. ;