static/uploads/YC/2022 1 1 18/ 1 a2 FFE 0785 a7d 287869 FB 5d 92e 7 1 1 BCF . png " width = " 484 " height = " 300 "/>
# Latest Sales Personal Work Report 1#
In a blink of an eye, 20__ years will soon become the past, so it's time to take stock of one year's work and sum up the gains and losses. Looking back on my work in the past year, on the whole, my work is both remarkable and unsatisfactory. Let me make a simple summary of my work in the past year:
I. Completion of sales tasks
In the past 20 years, with the correct leadership and support of the company's leading group, my team and I have completed the sales task of _ _ products, with a total sales income of _ _ million yuan, the number of products increased by _ _ pieces compared with last year, and the total sales income increased by _ _% compared with last year. In addition, while maintaining existing customers, under the premise that the company's products are highly competitive in the market, my partners and I have made new discoveries through sincere and caring services.
Second, the work measures
1, study hard, constantly improve your ability and work quality.
As a sales manager, I deeply understand that in such a fierce competitive environment in all walks of life, only by constantly strengthening learning and striving to improve myself can we not be eliminated by society and the market. Therefore, I use all available time to study sales, management and other related knowledge seriously, and apply it to practical work to refine and sublimate, so that it can better guide my practical work, thus promoting my comprehensive quality and working ability to be comprehensively improved. Driven by me, my team has developed a good habit of loving learning, and a strong learning atmosphere has also improved the team's combat effectiveness.
2. Establish rules and regulations, constantly improve the management system, and promote the orderly development of work.
This year, according to the actual situation, I made a more reasonable revision to the work system I worked out in the past. At the same time, in practical work, as a sales manager, I always pay attention to and set an example, laying a solid foundation for the smooth and orderly development of the whole department.
3. Strict management, open, fair and just rewards and punishments, and promote continuous improvement of performance.
In the actual management work, I pay attention to mobilizing the enthusiasm of team members. On the premise of humanized management, I strictly implement the company's reward and punishment system, and create a working atmosphere in the team where you chase after me, bravely climb the peak and strive for good results, so that our sales performance has been steadily rising.
4. Serve attentively, and maintain the image by safeguarding the interests of customers and establishing word of mouth.
Work experience tells us that to do a good job in sales, we need to strive to provide quality and caring services. Based on this, this year I further insisted on running the market to maintain customers, and formed a good situation with the work of team partners.
Third, the existing problems
Although my work in 20__ this year has made great changes and progress compared with last year, I still have some problems, such as communication management ability, market development and customer maintenance, which need to be improved in the future work.
# Latest Sales Personal Work Report 2#
First, the current situation of the sales department
The staff consists of a manager and two home improvement business people. Engineering business: 1 person.
The system processes salary commission scheme (available); Daily management system (available); Reward and punishment system (none); Training and promotion plan (none); Job function (none); Standard quotation format (none); Interface flow chart with other departments (none). Completed performance: 10 165438+_ _ million, and 65438+_ _ million in February.
Second, the 20__ year plan
The first part of the organizational structure is perfect.
The business department should exist independently as a functional department, and the management personnel include: sales director, manager of home improvement business department, manager of engineering business department and sales assistant.
Business personnel include: 4 people in home improvement business and 3 people in engineering business.
The second part is the improvement of the system.
First of all, solve the establishment, improvement and orderly operation of the quotation system. It is necessary for people at all levels to master the quotation authority and quotation skills skillfully.
Secondly, assist the personnel department to solve the training and promotion plan as soon as possible. There should be an annual training plan, phased and targeted; Emphasis should be placed on training employees' professional ethics, corporate identity and work skills; The induction training of new employees should form a process, with a specific time schedule and a special person in charge to prevent the loss of personnel in the induction stage; For the outstanding old employees, we should provide opportunities for training and promotion abroad, which should be implemented as a welfare policy.
Part III Sales Plan
Engineering business is in the development stage from scratch. On the one hand, we should cast a net to collect information, track the development as much as possible, find high-quality customers from it and try to conclude an agreement; On the other hand, the tooling company is regarded as an important channel to develop and operate, and cooperate with its marketing, public relations and supply construction.
Plan completed (3 million).
Zhuang Jie business takes Mei Tao as a platform to drive Tao Hong; Relying on Eurasian stores and Sunjia to build a strong business team; Strengthen the development of designers, improve the maintenance system, rationally implement rebates, establish a designer database, gradually form a reward system for high-quality designers, strengthen cooperation, and enhance the sense of identity.
# Latest Sales Personal Work Report 3#
Three key words can be extracted from 20 years' work: exploration, busyness and regret. Since the establishment of the sales department, we have been learning and exploring. Find a sales model that meets the hotel's own conditions. However, because we receive a large number of meetings throughout the year, we are very busy all year round. Due to the shortage of manpower and limited energy, we did not make a real sale while taking care of the reception of the meeting. This is something we regret. It's the end of the year again. It's time to stop and sum up. The work in 20__ years is summarized as follows:
First, the marketing department mainly completes the work.
1, complete the task.
From the beginning of the establishment of the sales department, hotel leaders established the completion of conference reception as an important index to assess the work of the sales department. Therefore, the sales department strives for key breakthroughs and goes all out to ensure the completion of the annual business objectives. The sales department overcame many difficulties, such as insufficient staff, heavy workload, limited meeting space and aging related facilities and equipment, and successfully completed the tasks set at the beginning of the year. By the end of 65438+February X, it had received 147 meetings, and its annual sales revenue exceeded 2 1 10,000 yuan. This achievement is inseparable from the sincere unity and close cooperation of two members of the sales department, the correct leadership and care of all hotel leaders, and the strong support and help of colleagues in other departments.
Step 2 publicize
In these 20__ years, our sales department has devoted itself to improving the hotel's external publicity chips, and always pays attention to raising the intangible assets such as hotel reputation and hotel popularity to a higher level. Due to the rapid development of the network, online publicity not only improves the popularity of hotels, but also makes good use of network informatization to let more people know about world famous gardens and them. Hotel sales can develop into new fields, thus increasing the number of online orders and occupancy rate, thus achieving the purpose of increasing sales.
2. Customer development and maintenance
A. Customer development: In 20 _ _ _, the sales department newly developed 30 individual and commercial company agreement customers, and renewed the agreements with 52 customers whose agreements expired. Online booking, the main source of the hotel is Ctrip.
B. Customer maintenance: First, classify and file the original customer data, and visit the dormant agreement customers one by one. Through the interview, I learned that there are probably several reasons why customers don't come to spend money:
First, due to the relocation of the company office, we chose a nearby cooperative hotel;
Second, the company changed the person in charge of outreach;
Third, subjectively feel that the hotel facilities and equipment are too old and give up cooperation.
Second, the shortcomings of the sales department in the work
1, lack of ability to grasp market trends and respond to market changes.
The sales department is the functional department responsible for handling public relations and sales business, and it is an important window for the hotel to improve its reputation and establish a good image. Play the role of staff and assistant in business decision-making and marketing planning. However, it is rather rough to deal with the changes of the whole tourism market because it is not good at capturing market trends, and the channels for obtaining information are single or the market information is not paid enough attention. Mainly because I didn't pay attention to the release of relevant information, I missed the opportunity directly. Here, we should conduct a profound review. Another deficiency is that it is impossible to formulate corresponding marketing strategies according to the changes of target markets and seasons.
2. Lack of interaction with guests.
In the daily work of the sales department, except in the process of meeting reception, there is little time for face-to-face communication with customers, and there is almost no opportunity to communicate with customers. Or there is such an opportunity that we inadvertently let it go. We can't know what the guests need, and we can't get the intuitive feeling of the guests' consumption in the hotel. Even if there are complaints or suggestions, the guests may not find the object to express. It is difficult to create a home-away and warm consumer experience for guests. This aspect is exactly what we ignore in our daily work.
3. Facing the lack of market development.
Although the sales department has made great progress in market development in 20 years compared with previous years, its overall strength is still insufficient and there is still room for improvement. With the fierce competition in Yulin hotel industry, we should spare no effort to develop new customers and find emerging consumer markets.
In the new year, we will continue to explore and learn. We hope to have another busy and fulfilling year, but when we come back to sum up next year, I hope there are no regrets. We don't expect perfection, but we hope that in the new year, all the work of the sales department will be improved, broken through and innovated, and of course there will be good results in the end. I always believe in "Heaven rewards diligence". If you pay, there will be fruitful results waiting for you.
# Latest Sales Personal Work Report 4#
Since the company's quality management system passed the certification, the sales department has become more aware of the importance of the relevant requirements of the quality system, and has always adhered to the requirements of the system documents, and formulated its own quality work plan at the beginning of the year. After five months of hard work, I made a simple summary of the work of our department.
Completion of quality indicators:
1, qualified rate of products sold 100%.
Through continuous study of the requirements of quality management system and the provisions of system documents, in order to make the products sold meet the requirements, we not only require employees to strictly control the quality when testing machines for customers, but also make irregular return visits after the products are sold. If there are software problems, we will debug the software through relevant departments. From1October 20th to1October 20th, our department sold 65,438+0,000 Lenovo desktop computers and notebooks.
2. The payment recovery rate is 100%.
The sales department mainly sells to some individual users, and individual users pay at that time when purchasing the machine, and there is no default. From October to May in 20__ _ year/kloc, the total sales amount was 265,438+009,805 yuan, and all the payment was recorded, and the recovery rate of payment was 65,438+000%.
3. The customer satisfaction rate is 100%
After the sales department sells the products, we will also conduct random visits to users. For example, if there is any computer software failure during the return visit, engineers will be sent to serve customers, including 2 10 customers. After the engineer came to solve the problem, the customer was very satisfied with our company's pre-sales, mid-sales and after-sales services. They think our employees are enthusiastic and professional. After the engineer came to solve the problem, we carefully analyzed and found that 265438+.
Through the joint efforts of all staff, we have also won unanimous praise from customers. However, in the future work, we should learn more relevant provisions of quality management system documents, constantly enhance employees' quality awareness and customer awareness, do our job well, serve every customer well and satisfy customers.
# Latest Sales Personal Work Report 5#
Relevant comrades in our sales department have been doing a good job in centralized management and customer satisfaction control of customer-related processes in strict accordance with standard requirements and system documents.
First of all, in terms of customer feedback and satisfaction:
We conducted a customer satisfaction survey on major agents and direct customers. The results show that customers are generally satisfied with the physical quality, service, price and delivery of our products, with an average score of over 95 points. In terms of physical quality, 1/3 customers hope that the performance of our products will be further improved; In terms of product price, 2/3 customers hope to further consider lowering the price appropriately. In the process of communicating with customers, we also told customers that continuous improvement and meeting customer needs are our aim, and we will further improve product quality and performance, and strive to meet the diversified requirements of customers at different levels; In terms of price, we also hope that customers will understand our current price situation, and we will further reduce production costs and strive to give customers a good price. In our daily work, we will also receive some customers' complaints, and we will solve customers' problems on the same day. If the business department can't solve it, give the customer a reply on the same day and hand it over to the relevant department for timely solution. Our business department will further follow up and keep abreast of customer feedback. The establishment of management system is of great help to our business department in sales and customer management, which makes the functions of the department more efficient, thus promoting the growth of sales. At the same time, a reasonable management system enables our market information to get timely response within the department, so as to meet the needs of customers in time.
Second, the annual sales and market analysis
At present, in the execution of our company's contracts, except for some contracts, the execution is in good condition, which ensures the interests of both parties.
In the sales process between us and our customers, we conveyed our quality policy to them in time, so that customers can know us better and serve them better.
Third, the realization of departmental goals:
A) the contract performance rate is 100%
B) the customer satisfaction rate is 96%
In the quality sub-target assessment of 20__ _ years x months, the target value has been reached.
# Latest Sales Personal Work Report 6#
The third season of 20__ has become history in a blink of an eye, and I feel quite touched when I start to think back on my work in these three months. I was lucky enough to join _ _ _ _ company on April 30th, 20th, and become an employee of the sales department. Before that, I had never been formally engaged in automobile sales, and my understanding of automobiles was rather vague. Through the study of sales work and the running-in with the company's corporate culture in the past six months, I deeply feel that I have made progress, but I also feel that there are still many problems and deficiencies in my working methods. But looking back on the past and showing the future, I think there are still many gains in the third quarter. The following is my summary:
I. Summary of Work in the Third Quarter
1, sales task completed
1), 282 cars were sold in the third quarter, and I personally sold 1 15 cars, including 19 cars from Saibao, 0/5 cars from Lubao and 2 cars from Racing, accounting for/kloc of the total number of cars.
2) According to the sales arrangement of the general office, each employee flew to _ _ on duty in turn, where I received a total of 1 13 valid customers, of which 6 were sold. A powerful blow to competitors.
2. Summary and analysis of sales work
1) induction speech. In the sales position, we must first mention two people, one is director Lin of the general office, and the other is manager Wang of the sales department. I am very grateful to them for their help in my work. When I was in contact with automobile sales, I was very lacking in automobile knowledge and sales knowledge, so my work can be said to be difficult to start with. In the first two months, under the leadership of Director Wang and Manager Mo, we conducted customer negotiations and analyzed the customer situation, so we always think of them when we meet customers who are difficult to talk about in sales or compare the advantages of models. It is because of their help in sales skills and negotiation, as well as previous experience that I was able to work independently in August. The whole learning process can be said to be the result of two leaders' words and deeds.
Adjustment of professional mentality
A salesman's day should start at the first sight in the morning. Every morning, I will wake up from the cheerful and radical alarm, and then greet the day's work with a full of energy and happiness. If I have less experience than others, then I am more honest than others; If I don't have as many lists as others, then I am better than others.
5) Development of key customers. Here I want to say: We should treat the customers of Class B as Class A, so that we can have one more Class A than others, and one more Class A will give us one more chance. Visit customers at least three times a week. I think attacking customers is the same as setting goals. First of all, we should focus on becoming customers. Only in this way can we achieve results. When the key customer approves, I will shift my energy to the second key customer.
6) Shortcomings in my own work:
In the sales work, some people are eager to clinch a deal, which not only affects the development of their sales business, but also hits their self-confidence. I think I will abandon these bad practices in my future work, actively learn and consult the business knowledge of old salesmen and improve my sales skills as soon as possible.
# Latest Sales Personal Work Report 7#
Looking back on the work in the third quarter, I asked myself and frankly summed it up. There are still many shortcomings. Therefore, it is even more necessary to strengthen one's working thoughts in time, correct one's consciousness and improve the methods, skills and business level of sales work.
As the sales staff of the company, our primary goal is to build a bridge between products and customers, create economic benefits and sales performance for the company, improve the company's visibility and maximize benefits. Under the guidance of this direction, how to use sales skills and language to urge customers to reach a cooperative relationship with us and stimulate customers' desire for cooperation is particularly important. Therefore, in the sales work, I must strive to improve and strengthen my business ability, and learn more and summarize more professional sales skills. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Secondly, pay attention to the details of your sales work and remember the wise saying that the customer is God in sales theory. Conquer and impress customers with your sincere smile, clear language, meticulous introduction and high-quality products. Strive to maximize customer recognition in the market. Establish the high-quality spirit of our company's sales staff and establish our company's high-quality service brand.
Third, we should deepen our work and business. Be familiar with all the important quality indicators of products, so as to know them by heart. Learn to face different customers and adopt different communication and cooperation skills. Strive to make every customer leave a good impression in the process of cooperation with us, and strive to increase the number of sales and improve sales performance. Under the correct guidance of the company's leaders, we will strengthen communication with key users, recover the payment for goods, pay off debts, and continue to adopt systems such as timely settlement, non-default and setting up warning lines for key users to ensure the stable operation of accounts receivable in a controllable state, effectively reduce and avoid the risk of capital operation, ensure the safe operation of operating funds and speed up the capital turnover.
Finally, put your mind right. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.
In short, through the theoretical summary of my work in the third quarter, I also found many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction. In the future work, I will take the company's business philosophy as the coordinate, integrate my work ability with the company's specific environment, take advantage of my energetic and hard-working advantages, receive business training, learn business knowledge and improve sales awareness. Make solid progress, work hard and contribute to the development of the company!
##