Summary of personal work of bank tellers in 2020 (1) Time flies, and in a blink of an eye, 20 years are drawing to a close. Looking back on this year's work, under the correct leadership of the leaders, I have earnestly organized and implemented the Party's X spirit, and my ideological quality, professional skills and comprehensive quality have been greatly improved. Personally, I have made great progress and gained a lot. As a bank teller, I have seriously accumulated my daily work experience and devoted myself to learning new business skills, thus making my due contribution to the development of our bank. This year's personal work scenarios are summarized and reported as follows:
First, persist in studying and constantly improve political and ideological quality and work skills.
If you learn, you will make progress; If you don't learn, you will drop out. The times require us to keep pace with the times, study hard, learn work skills, and draw forward momentum and innovative vitality in our study. Only by strengthening study can we really be mature in thought, theory and business, do our job well and complete the task with good quality and quantity. My working principle is "Do what you do, love what you do, be proficient in what you do, be diligent and practical", which makes me pay more attention to strengthening theoretical study, studying the Party's basic line, principles and policies, and studying Deng Xiaoping Theory, Theory of Three Represents Theory, Scientific Outlook on Development and the Party's X spirit.
After studying, I further enhanced my political acumen. I can keep a clear head and stand firm in the face of specific things. I put the interests of the group first, then the individual, and my thoughts gradually matured. Learn from the leaders and colleagues around you in life, improve your communication skills, and gradually solve and think about problems.
Second, earnestly perform their duties and strive to complete various tasks.
Since my work, I have resolutely obeyed the arrangement of the organization and leadership, overcome all kinds of difficulties, worked diligently and successfully completed all tasks.
(a) be conscientious and fulfill their duties.
I usually take the initiative to pick up and drop off money. At work, I feel that I have many aspects to learn and strengthen. Therefore, at the beginning of my work, in addition to studying our relevant business operation books carefully, I also humbly asked other colleagues around me about the problems encountered in handling business. Make more use of the rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my professional quality.
After the usual accumulation, I can quickly adapt to the new job when I transfer from the original savings counter to the company business, which greatly shortens the transition time. At the same time, I also practice business skills such as operating system, so that I can provide customers with high-quality, efficient and fast services. In the future work, I will continue to adhere to the enterprising learning attitude and innovative consciousness, and at the same time humbly ask other colleagues for experience, so as to adapt myself to this position as soon as possible and live up to the expectations of the leaders.
(two) grasp the overall concept, support and cooperate with the unit leaders to carry out various work.
Conscientiously implement the work requirements of the sub-branch and complete the tasks assigned by the superior with good quality and quantity; Strengthen management, do a good job of unity and rally morale; Actively participate in the formulation of various plans and plans, make analysis and predictions, make reasonable suggestions and make accurate decisions, and promote the healthy, sustained and rapid development of various businesses of the Bank. Earnestly perform their duties and give full play to the role of leading tellers.
First of all, it is necessary to reasonably arrange the cash business of the counter staff, fully mobilize the enthusiasm of all staff, and establish a post responsibility system and work quality assessment system with "clear division of labor and consistent powers and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, and carry out various forms of on-the-job training to improve the professional quality of internal employees.
(3) Do a good job in the standardized operation of business and the inspection and implementation of various internal control management measures.
Bank settlement business is a high-risk part, and the internal control construction of settlement business should be placed in an extremely important position. Starting with standardizing the counter operation of settlement business and strengthening management, we should do a good job of leading tellers' immediate, regular and irregular self-inspection, and strive to eliminate all kinds of potential risks and ensure that the risks in settlement links are minimized. Do a good job in self-discipline supervision of key businesses, key links and key time periods, urge and correct problems immediately when found, and actively cooperate with the supervision and guidance of higher authorities.
(four) improve the service concept, and comprehensively improve the standard service level.
Service is the lifeline of banks. Every employee agrees with this concept and is aware of it, which promotes the deep-level, high-level and all-round development of services and enhances the competitiveness of the Bank among peers. Standardized service is also a manifestation of active marketing. Improve the quality of service and provide customers with better and more distinctive services than other banks, so as to adhere to good customer resources.
In a word, the above is a summary report of personal work for 20 years. Although the necessary achievements have been made in the work, there is still a necessary distance from the requirements of excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my special skills, give play to my subjective initiative and enterprising spirit, coordinate all aspects and give play to my work potential.
2020 bank teller personal work summary model essay (II) Time flies, time flies. In the busy and fulfilling work, we spent a significant 20xx year. It is gratifying to look back on the work of this year. Under the leadership of leaders at all levels of the sub-branch, under the guidance of the president of the sub-branch, and with the joint efforts of colleagues, we have made progress in learning business knowledge, improved the level of various business skills, earnestly performed our duties, always kept in mind the internal control system, successfully completed various work indicators throughout the year, and improved our ideological consciousness, professional quality, operational skills and quality service. The work plan for one year is summarized as follows:
I. Main job information and responsibilities
20xx joined the company in June as an ordinary teller. The daily work mainly includes handling private business, company business, paying wages on behalf of the counter and supplementing anti-money laundering information. Seemingly simple operation, but you need to accumulate and learn more operation processes on weekdays, update them day by day, and treat the occurrence and audit of every business with concentration, care and patience, especially for business. A month's check processing capacity is relatively large. In order to reduce the refund rate and improve the level of self-service company business, I insist on carefully reviewing all the elements of each bill and strictly require myself and my customers to fill in the specifications with high standards. The internal control system is also kept in mind when every business happens, the seven-step service process is generous and decent, and all policies are put in place.
Second, my harvest and growth.
I'm glad to join X-ray and be a member of it. In my nearly one year's work, my values and outlook on life have changed greatly. She made me believe that anything is possible in life, as long as I am willing to work hard to create. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite, help each other and make progress together, because unity is the premise of mutual benefit. Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Research customers, through the research of customers, understand the business needs of customers, strive to satisfy every customer, and maintain every customer through their own efforts; Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.
In today's increasingly fierce market competition, while we have a warm service attitude and skilled business skills, we must constantly learn and improve all aspects of skills in order to provide customers with more efficient and better services. All kinds of training and skill assessment organized by our bank provide a strong guarantee for me to improve my business skills as soon as possible. I always attend all kinds of training, insist on listening carefully, and try to improve my business skills by combining the rules and regulations I usually study with laws and regulations.
After a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.
Third, the existing shortcomings and the direction of efforts
Looking back on the work in 20xx, although all the work can be carried out smoothly, we know that we still have shortcomings and need further improvement. First, the study is not strong enough. In the new economic era based on information technology, new situations and new problems emerge one after another, and new knowledge and new science are constantly coming out. It is urgent to meet the severe challenges and speed up the pace of learning.
I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing for obtaining certificates such as fund sales qualification and intermediate accounting title. Second, personal emotional control is not good. In view of the above problems, the future efforts are as follows: first, strengthen theoretical study and further improve their own quality; Second, change the work style, strive to overcome the negative emotions of self, improve the quality and efficiency of work with a full working state, and cooperate with leaders and colleagues to do a better job.
Four. Outlook for the new year
Qu Yuan has a famous saying: "The road is long, but it's Xiu Yuan, so I will go up and down for it." . The financial industry still has a long way to go. I firmly believe that because of my love for the financial industry and the professional knowledge I have learned, I will closely combine my personal dream with the development of the enterprise and give full play to my enterprising, creative and initiative. I will finally realize my personal value and walk towards a better tomorrow with us.
2020 bank teller personal work summary model essay (3) Time flies, and I have gone through five spring and autumn periods with xx Bank in a blink of an eye. When I first entered the society, it was obvious that I entered xx Bank with full enthusiasm and beautiful vision. I have been working at the front desk since I joined the bank. In the atmosphere of xx Bank's management philosophy of "inspiring people to forge ahead, forcing people to forge ahead", with the help of leaders and colleagues, I have been strictly demanding myself to study professional knowledge, improve professional skills, improve professional quality, be conscientious in different positions, have increasingly rich experience, be more confident to provide satisfactory services to customers, and gradually grow into the business backbone of the new branch. In the past five years, in the big family of xx Bank, I have moved from ignorance to maturity and walked on the road of xx of my own choice. I am diligent and self-disciplined, love my post and feel at home. My pace will be firmer and more confident.
First, study hard, practice hard, love their jobs and be dedicated.
Entering xx Bank, I was assigned to the post of savings cashier. It is often said that "savings cashier is a tedious and boring post, and there are endless things to do." I was scared when I first came into contact, but my indomitable character decided that I would not give up. I will work in this position for five years. At that time, it can be said that it started from scratch, with unfamiliar business and weak technology. I often encounter difficulties in dealing with business. A strong sense of frustration made me silently "compete with myself, if I want to do it, I must do it." On weekdays, I actively and seriously learn new business and knowledge, and humbly ask leaders and colleagues if I don't understand. I know that in order to provide quality services to customers, we must have good financial expertise and basic operating skills.
As the saying goes, "Those who are industrious are diligent, while those who are barren are playful." To this end, I set myself "four points", that is, getting up early, staying up late, taking less rest at noon and playing less at ordinary times. Before and after work, I was accompanied by subpoenas, keyboards and paper counting. Learn business and practice basic skills like a sponge every day. Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly asked the bank experts for their skills and experience in counting money and corrected my irregular actions. Practice again and again, although I am very tired after a day's work, I often practice late into the night with my love for xx Bank and indomitable spirit.
When I left my hometown, I received a phone call from my mother, always saying that I was doing well and asked her to take care of herself. Actually, only I know how sad I am. In order to adapt to the requirements of work as soon as possible, I only go home once a year to reunite with my family, and the rest of the time is spent in continuous study and work. Many things happen. After long-term hard practice, my overall skills have been greatly improved.
Always maintain full work enthusiasm and good work attitude in daily front-line service. Xx bank is a young bank, and every customer is managed by employees. This not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services for each customer according to their different psychology and needs.
In my daily work, I push myself with the service concept of "building a brand bit by bit" and start from every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious face, saying that his card and ID card had been stolen and asked to report the loss. According to the regulations, you have to provide valid documents to report the loss, but in the face of anxious customers, I comforted this customer and told him not to worry; At the same time of restart, we can inquire according to the ID number provided by the customer to find out his card number, and help the customer hang up through our 95577 customer service phone to avoid possible losses. Such little things often happen to us. Although it is a small matter, these small things reflect the quality of employees and the culture of the enterprise.
My post is a small window, a link between banks and customers. My words and deeds represent the image of xx Bank. To this end, I often remind myself to adhere to the "three-tone service", "standing service" and "smiling service", answer customers' questions patiently and meticulously, and respond skillfully to the rudeness of individual customers without hurting the gas; And the praise to customers is modesty and prudence, guard against arrogance and rashness. Never say "no" to customers easily, and try to meet their business needs without violating the principle.
I always adhere to the concept of "customer first", regard the customer's affairs as my own business, put myself in the position, worry about the customer's urgency and think about the customer's thoughts. After studying hard, I honed in the practical work for different customers, mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that both saving and accounting are challenging jobs, and it is important to do well and do better.
Second, unity and cooperation, * * * with progress.
What the banking industry needs is collective unity and cooperation, and one's strength is always limited. As an old employee, I am not only satisfied with doing my job well, but also pay more attention to the role of inheritance, help and guidance. I actively, enthusiastically and patiently help new colleagues adapt to the new environment, new posts and new jobs, so that they can get familiar with related businesses faster and master business skills better. Combining my own experience as a newcomer, I pay attention to guiding them to start with accounting instead of teaching them how to operate simple menus. In my usual work, I also tell them my work and study experience without reservation. I think this kind of teaching method may not be true, but it will certainly let them learn the essence of business knowledge points and learn to master the knowledge and draw inferences from others.
Last year, four new colleagues from Bank X joined in one after another. Although they have some financial expertise, they still lack skills in counter operation. In order to enable them to take up their posts as soon as possible, I patiently trained my new colleagues who were internship with me in operating procedures, especially in strict accordance with rules and regulations and business processes, and formed good work habits. For their weak skills, I will also tell them my usual practice experience for their reference. Through a period of two-way efforts, they have been able to skillfully operate by one person. Lay a solid foundation for the new branch to carry out its work better. Only when the overall quality is improved can the accounting level of the branch be improved. Let's work together and work happily in this warm big family in the new district.
Third, the business is comprehensive and enterprising.
In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and efficient services to our customers. All kinds of training and skill assessment organized by the branch provided a strong guarantee for me to improve my business skills as soon as possible. I always take an active part in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional theoretical level by combining the rules and regulations and laws and regulations I usually study. In the first and second quarters of accounting personnel assessment and grading, the comprehensive score has always been maintained in one or two.
In the five years since entering xx, the bustling city of xx has become no stranger. Whenever I come back late from the bank, I don't feel so lonely all the way with the warmth in the bank. Here I pursue my ideal wholeheartedly. I study every bit of knowledge with my heart, understand everything with my heart and treat my work with sincerity and enthusiasm. In the big family of xx Bank, my achievements today are closely related to the group. I am glad that I can work in such a united and cooperative group. It is such a group that gives me the opportunity to learn and improve, and I cherish this opportunity.
In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that "service is the foundation of the company and innovation is the road to development". With the spirit of "dedication, love of posts, pragmatism and dedication" as the driving force, we will keep forging ahead and work hard to grow together with xx Bank and create a better tomorrow.
Summary of personal work of bank tellers in 2020 (IV) 20xx, in the busy and intense work of the whole bank, the end of the year is approaching. The end of the year is the busiest time and the most practical time in our hearts. Because looking back on this year's work, every employee has his own gains. Although the division of work is different, everyone is doing their best to contribute to the development of the industry. The annual work report is as follows:
First, pay attention to the quality of business accounting and implement various systems of the People's Bank of China, the head office and branches.
Under the organization of the accounting manager, I will study the system documents carefully every morning and summarize and modify them in combination with my daily work. Always insist on high efficiency in time and high quality in work. It has always been above the average in accounting quantity. There are no major errors and accidents in accounting quality, and it is controlled within two ten thousandths.
Second, strengthen self-management and do a good job in safety.
Never be late or leave early throughout the year, have a positive working attitude and complete the tasks assigned by the leaders. In terms of safety precautions, all kinds of official seals and seals used by tellers in their daily work are strictly kept in the warehouse every day; Be able to check the important vouchers and cash in your warehouse at noon and evening, and the accounts are consistent and do not exceed the inventory. As the storekeeper, the recipients of important vouchers and cash in the secondary warehouse can check carefully to ensure that the accounts are consistent with the contents. In short, everything is done in advance, and the work of the whole bank is developed steadily without making progress.
Third, cultivate their own operational ability and strive to compete for the exam.
Driven by the organization of the branch accounting department and the branch accounting manager, we persisted in practicing basic skills and made rapid progress in counting money, keyboard and Chinese character input. In the quarterly examination and new employee examination organized by the branch, colleagues have formed an atmosphere of catching up with each other, helping each other and making progress together, and their test scores have always remained in the top 30. It embodies the spirit of uniting comrades and makes employees feel the warmth of the industry family.
Fourth, strengthen service quality and enhance service concept.
This year, under the organization of the branch accounting department, all the tellers and lobby managers of our bank participated in the service quality study of xx College. In the process of learning, I have a new experience of service. After learning, everyone's face is brand-new, the appearance is cleaner, the movements are more standardized, and the smile is more heartfelt, which makes me more confident to provide services to customers. In the service quality inspection of the branch, we delivered satisfactory answers with standardized and sincere services.
Fifth, make up the shortcomings and create new achievements.
Looking back on this year's work, I find that there are still some shortcomings in my work: a more careful attitude and a more approachable way of doing things, which I need to improve in my work and study next year.
The above is a summary of my work in 20xx years, and I will report to the leaders and employees of the whole bank. All the achievements in this year only represent the past. I keep all the lessons and shortcomings in mind and strive to improve. Work is day after day, and we believe that "dribs and drabs achieve extraordinary things." Today's accumulation will lead to tomorrow's glory.
In 20xx, under the correct leadership of the bank, with the support and help of my colleagues, and under the guidance of Scientific Outlook on Development, I earnestly implemented the bank's work principles and policies, based on my own duties, served customers, and successfully completed my work tasks, and achieved certain results, winning the affirmation of bank leaders and customer satisfaction. The work in 20 14 years is summarized as follows:
First, work performance
I worked hard to complete the task in an all-round way and achieved good results. In addition to completing the work of the front desk teller, we took every opportunity to sell bank wealth management products, and * * * sold bank wealth management products of X million yuan, including: funds of X million yuan, insurance of X million yuan and bank cards of X million yuan.
Second, study hard to improve political and ideological awareness and professional work level.
I seriously study the Party's theory, learn the spirit of the X Congress and the X Plenary Session, improve my political and ideological consciousness, keep in line with the bank ideologically, strengthen my ideals and beliefs, establish a correct world outlook, outlook on life and values, establish the idea of serving customers wholeheartedly, and make selfless contributions. In addition to studying political theory at work, we should focus on studying the bank's various systems, work disciplines and financial management business knowledge, so as to learn deeply, master it in our minds and apply it to practical work, laying a solid foundation for doing our job well. Through the study, I am familiar with and mastered the basic knowledge and skills of the bank's various systems, work disciplines and financial management business, enhanced the ability and level of performing post responsibilities, kept pace with the times, enhanced the overall awareness, and was able to better implement it in combination with the actual situation, completed various tasks assigned by the bank, and achieved good results.
Third, establish a sense of service and do a good job in service.
As a front-line teller, the key to doing a good job is to establish a sense of service, do a good job, and get customer satisfaction, so as to enhance the bank's taste and image and promote the development of banking business. To this end, I love my job, fulfill my duties, bear hardships first and do a good job in customer service. Focus on three aspects of work:
First, put yourself in a correct position, do a good job in service, eliminate ideological slack and deficiencies, completely update ideas, consciously regulate behavior, and conscientiously implement various service measures of banks.
The second is to take business technology and proficiency as the measure of service level, practice basic skills hard, speed up business handling, avoid mistakes and grasp quality.
Third, study hard new business knowledge, master the knowledge and skills necessary to do a good job in banking, especially the knowledge of wealth management products, so as to lay a foundation for expanding business scope and creating good economic benefits.
I work hard. Although my political thoughts and business knowledge have been greatly improved and my business work has achieved good results, compared with the requirements of banks and the hopes of customers, I still need to continue to work hard and improve. I will continue to strengthen my study and deepen my management in the future. I will, according to the requirements of Scientific Outlook on Development, work hard with pragmatic work style and innovative development ideas, push the work of the whole bank to a new level, create excellent business performance, and make due contributions to the healthy and sustainable development of the whole bank.
Composition on feelings of home and country 1
Outside the window is a different kind of silence, the evening breeze ripples slightly, and my