What is a talking mat?

We can think about what the mat is like when we are not talking. Is it usually placed on chairs and sofas to make you sit more comfortable and not easy to catch a cold? In fact, this cushion plays the role of cushioning and protection.

The same is true of speaking, and the purpose of summer sleeping mat is also to play a role in buffering and protecting.

For example, if your girlfriend asks you if you are secretly playing games again, you will definitely be said if you say yes. If you say no at once, you will be suspected if you deny it too decisively. In this case, it's because you didn't add a mat to the conversation.

The dialogue became a question and answer, but it would be different if you added a mat. When your girlfriend has finished asking, you can ask her why she suddenly asked this question instead of answering her directly. This will make you ask him why she asked this question, so that you can find out the specific reason why she asked this question, and then you can make an appropriate answer, so that two people can talk better. In fact, this is to add a cushion to the conversation and play a buffering role.

Want to be a talking person? Three skills to improve eloquence and expressive ability.

In the book The Power of Speech, three kinds of cushions are mentioned.

1. Compliment each other's questions

The first kind of mat is to praise each other's questions.

For example, if you are customer service, some users complain to you: "Why is your product so bad? Why can't I pay? Is there a bug? "

At this time, you should say, "honey, you have observed too carefully." Thank you for making this suggestion. What kind of payment method did you use to create a payment bug? "

Having said this, you can avoid asking me to answer, but you can also ask and answer, so that you can get more information and solve the problem better.

2. Celebrity endorsements

The second kind of cushion can play a buffering role by saying a few words in the form of celebrity endorsement after the other party asks questions.

For example, you are a mobile phone salesman. One day, a customer came to your store to buy a mobile phone. When he saw a particularly beautiful mobile phone, he blurted out, "This mobile phone looks really beautiful. What material is it made of? "

At this time, you can answer: "Oh, coincidentally, when Steve Jobs, CEO of Apple, got the mobile phone designed by his employees, he also asked the question you just asked: What material is this surface made of?"

With this buffer, customers will not only stop making things difficult for you, but also be willing to discuss more information with you, and the chances of closing a deal will increase.

Want to be a talking person? Three skills to improve eloquence and expressive ability.

3. Learn to show weakness

The third kind of cushion can learn to show weakness in front of each other.

For example, if tonight is your tenth wedding anniversary with your wife, you plan to go home from work early. As a result, when you were about to get off work, your colleague said that you had something to do at night and had some unfinished work. I hope you can help him do it. Can you ask?