1。 Managers should be able to create a friendly working atmosphere and avoid intrigue in the office.
Efficiency = external marketing/internal marketing
The overall efficiency of a team or a team can basically be calculated according to the above formula model. External marketing refers to the external expression of the team's will and ambition, while internal marketing refers to the practice of exchanging beliefs and ideas with each other so that participants can truly understand the team's purpose and hope. If the team members are intrigued, it may take a lot of communication and coordination time to reach an agreed direction, so the efficiency is also low. However, if all members have fully understood the intention of the team and clearly mastered the team's practices, everyone will point their guns at the outside and the efficiency will approach infinity. And management ability is also reflected in how to make all communication effective, so that everyone can focus on efforts that are really helpful to the business. Therefore, creating a friendly and harmonious working atmosphere is the first assessment point of management ability.
2。 Managers should strictly demand transaction execution and systematic management.
Whether employees or bosses, as long as they are people, they will have certain inertia. This is reflected in the winter morning, when you want to climb out of the warm bed, you have to struggle to decide whether to get up for work or stay in bed. When people are alive, they often make excuses for their various behaviors for one reason or another. Therefore, the most effective management method is to manage life with a fixed system to limit the various behaviors of employees. But the system will be decided by everyone, and the success or failure depends on whether it is strictly implemented according to the system. The second ability of management is whether we can strictly ask everyone to abide by the established rules. And introduce systematic management concepts and practices, so that everyone's behavior has standards to follow. A very sad situation, the first person to violate the regulations, 80% is the person who made this regulation. This reflects the difficulty of cultivating management ability.
3。 Excellent supervisors should pay attention to emphasizing humanized management.
Modern employees are gradually maturing, showing more enthusiasm and vitality, and their horizons are gradually expanding. At the same time, the requirements for human nature are getting higher and higher. Today's supervisors can no longer treat employees as people who only work for food and clothing. When looking for a job, the average person considers salary, whether the promotion channels are smooth, whether there are opportunities for study or training, the harmony of the working environment and the sense of accomplishment in the work. These five aspects will have different needs at different stages of job hunting. And will constantly change the order of attention. Just like the five-level needs advocated by Maslow, everyone has physiological needs, security needs, social needs, respect needs and self-realization needs. Different stages of life, different promotion levels and different positions have different levels of pursuit. Therefore, an excellent supervisor should be able to grasp the needs of his subordinates and understand what kind of incentives can best meet the needs of employees. In other words, it emphasizes the humanized management concept that varies from person to person.
4。 Good managers must plan their affairs well.
A good supervisor should not be a fire brigade every day, but should spend more time thinking about various effective practices, which can simplify daily work and be implemented. More than 80% of the things that a room needs to handle are fixed business. One of the important tasks of the supervisor is to formulate some reasonable and appropriate rules and regulations for these daily work, and provide the basis for each employee to follow. This is the essence of management. Without a system, employees will only be allowed to play, leading to complete disorder. Therefore, the management ability of the supervisor will be fully demonstrated in the planning affairs.
5。 Managers should create an open and exciting atmosphere for employees.
In addition to business secrets that must be kept strictly confidential, managers should let all employees know the spirit of various policies and measures and the significance of certain policies, so that employees can clearly understand why they are working hard. No one wants to struggle in the same position. Once upon a time, when a warlord punished the condemned prisoners, he would give them two choices: one was to shoot them directly, and the other was to enter a dark cave entrance. Unexpectedly, almost all death row inmates chose to be shot. Later, the adjutant asked the guard how terrible the cave was. The guard's answer is that as long as you go into the cave for a long time, you can go out from the back hill to get it. Such a story only illustrates one key point: human beings are more afraid of the unknown tomorrow than death. Therefore, managers should try their best to let employees know more about what they have contributed and what the goal is. Only by mastering why they pay, can we create a positive and exciting atmosphere with our boss. ,
6。 Managers must be thoroughly familiar with their tasks and teach employees to work hard for this goal.
The manager's job is to lead his subordinates to complete some tasks assigned by the organization. If managers themselves are not thoroughly familiar with their own tasks and practices, then the ability of the whole team will inevitably deviate and even fail to complete the task in the end. A thorough understanding of the team's mission objectives and practices is only the prerequisite for completing the task. Managers also need to be able to decompose these tasks into each employee, so that each employee can understand the importance of their respective tasks, so as to do their job well and complete the tasks smoothly. However, if some employees don't know how to complete the task, managers also need to take the responsibility of teaching, so that the whole task can be carried out smoothly.
7. Managers need to have the ability to use power correctly.
The issue of authorization and power control has been puzzling the whole world. If supervisors at all levels are not fully authorized, their business can hardly be carried out, let alone the position of supervisor. Excessive authorization requires strict requirements on the personality and morality of the authorized supervisor. It's difficult to judge or evaluate a person's character just through an interview. This also makes authorization very cautious, and at the same time brings the problem of insufficient authorization, resulting in the bottleneck of decision-making. As a manager, how to learn the ability to use power correctly is the most important thing. Power is also a double-edged sword. Whether it is used well or not may affect business and work, and may also cause the loss of important talents.
8. Managers must pay attention to the methods and advantages of employing people, and tolerate or correct the shortcomings of employees.
Human resources are the most important resources. All work must be done by people, and all machinery and equipment also need to be operated and maintained by people. Moreover, the real productivity is not the manager, but the actual executor managed by the manager. As mentioned above, everyone has different personalities and needs; Of course, there are different motives and fears. In order to accomplish their tasks, these people need different ways of communication and motivation. Therefore, managers need to learn how to know people quickly, so as to quickly master how to employ people and how to mobilize the enthusiasm of employees. The most important thing is how to get these people with different needs together, contribute to the collective goal, and finally let all employees get their place.
9. Managers should be able to organize and guide their daily work.
The system is used to restrain employees' various work and behavior norms; Hire skills to ensure that there is enough manpower to complete the task; At this time, managers should pay attention to how to organize these manpower for rational distribution. When employees encounter difficulties, they can provide timely help so that the work can go smoothly. Institutions are like waterways in irrigation systems; Everyone should be assigned to each adjustment link and perform their duties. Our daily affairs, like water in waterways, always flow in the whole system, from the upstream through various control links, and flow to their respective directions and destinations according to established rules and systems. What managers need to do is to deal with emergencies. Of course, there is a more important thing, which is to supervise whether employees in various positions control the water flow in waterways according to established rules. This requires managers to have the ability to organize and guide their daily work. Maybe the staff of a certain post can't attend for some reason, and the supervisor needs to be able to flexibly allocate other personnel's buffer files so that the daily work can be carried out in full accordance with the established rules.
10. Managers should be able to establish a reasonable and smooth operation system.
In addition to the system and personnel, the new operating system is also very important. A mature organizational structure can make all the work complete and standardized, and proceed reasonably and quickly. Although there are good systems and excellent talents, there will still be many conflicts in the work without a reasonable operation system. Especially in the case of unclear division of responsibilities and unclear boundaries of responsibilities, it is easy to buck passing. Past experience will bring some wrong ideas to employees, such as doing more and making more mistakes, doing less and making fewer mistakes, doing badly and other wrong and negative ideas. The purpose of establishing a reasonable operating system is to provide every employee with certain institutional pressure, so that everyone has a standard process to follow. With such an effective and reasonable operating system, it is necessary to keep the system smooth and avoid all kinds of processes being concentrated on several key points. Such an operating system can continuously serve employees and improve overall efficiency.
1 1. Managers must respect employees' self-expression and give feedback to these opinions.
Employees in modern society, in addition to their conscientious work, will also take the initiative to express their opinions. This is an important index to improve the quality of employees. Managers should not treat employees as a device, but as friends, colleagues and partners. Equipment and machines can be used according to the operation manual; If something goes wrong, whether it is maintenance or replacement, the most serious consequence is to shut down the equipment and the world is at peace. But for people, it can't be so simple; Managers don't use manuals. Even if people are classified by various psychology and management, their faces are not marked with what kind of person he is, so they have to figure it out bit by bit. Therefore, managers need to respect employees, provide opportunities for employees to express their opinions and give appropriate feedback. Even if the opinions put forward by employees are unreasonable or immature, they need to be patient enough to listen and give reasonable and acceptable explanations.
12. Managers should keep abreast of employees' performance and encourage employees to do their work better.
Everyone likes their achievements to be recognized and appreciated. Managers should always observe the performance of each employee in their daily work and see the results from the ordinary. And as long as you find outstanding performance, you should praise it immediately, so that employees can understand his wheat work and someone will watch. Of course, after appreciation, we should also give appropriate encouragement and spur to make employees have more outstanding performance. If the supervisor does not pay attention to the performance of employees, or pretends not to care when he sees it, the enthusiasm of employees will soon disappear. And it is almost impossible to transfer in the future, because grief is greater than death. When employees think that the supervisor is an untrustworthy person, it is impossible to pay any extra labor for the supervisor.
13. Managers must be willing to listen to the voices of employees and be able to share management and achievements with employees.
In communication skills, there are a lot of introductions about listening ability. Because the result of all communication is based on the information mastered by listening. You have two ears, but only one mouth, which is the obvious evidence that God reminds you to listen more and talk less. No matter how good a manager is, he is only one person. What he can consider is probably a bit one-sided. In the face of these things, employees can also put forward some other views on the other hand and participate in management decisions. In this way, the centripetal force of employees and policy support can be greatly improved. Managers must have the magnanimity to accept opinions and the ability to listen. Really think about the ideas and opinions put forward by employees, so that each employee can truly feel that he is involved in management and can share the results. Only in this way can we retain excellent employees and find employees with development potential, even reserve cadres.
14. Managers need to think about existing practices and create and explain new methods without disconnecting their brains.
There is a famous saying in industrial engineering that there is always a better way. This sentence also applies to all enterprises and organizations. Our rules and regulations and various established ways of doing things always have some room for adjustment, which can make them better and more efficient. Moreover, the society is changing rapidly, and the old system and working methods may not be applicable to the present society for a long time. Therefore, managers need to pay attention to all kinds of management systems and rules at any time, review them regularly, find and modify the regulations that are no longer applicable to the present, and maintain the correctness, timeliness and flexibility of all kinds of systems. In addition to various rules and regulations, various processes, working methods and so on. It also needs to keep pace with the times and cooperate with the changing society, so as to be a learning organization. With the organization of study habits, managers also need to undertake the responsibility of educating employees and explaining new methods. Let all employees master the latest systems and methods, and smoothly promote a more efficient workflow.
15. Managers need to constantly review their past work and learn new things to achieve better results.
Management is not only issuing orders, but also reviewing past work and events. Whether it is successful or not, a successful case needs to sum up the key to success, whether it can be done better, and whether there are other faster and more economical methods. Failure cases also need to thoroughly grasp the causes of failure, the most influential key, and how to avoid or replace the program. Constantly reviewing and reviewing will help you get used to the best and most effective solutions, and you can also directly propose more effective solutions for various similar projects in the future. Only in this way can we improve our management ability and the maturity of the whole team, thus improving the overall performance and performance.
16. Managers need to constantly think and generate new ideas to motivate employees.
After any concept is formed, it can only be used for implementation, and if it is implemented for a long time, it will cause inertia among participants. This is the weakness of human nature. Therefore, if managers want to keep the positive attitude of employees at any time, they must always have some new ideas or ideas to provide the freshness of employees' participation, thus arousing everyone's interest. Willing to try new methods, make the work full of challenges and freshness, and let employees try and improve, because they often have new ideas. At the same time, achieve the original intention of participating in management and cultivate sufficient cohesion. Employees usually undertake most of the boring work, and often hope to have a little freshness to make them feel that life is full of vitality. Hey? What occasion? Are you eager to return to the north? ⌒ ぷ?? Play r? What's the matter with you? Are you happy to have a look at Lu? What's the matter with you? What if you scratch your head? What is its ending? Chrysanthemum, why don't you give me a photo frame? 17. Managers need targeted communication skills.
At work, due to the influence of various factors, employees often have some behaviors and attitudes that are not positive or even negative. At this time, managers need to communicate face to face with employees, eliminate these problems and doubts, and let employees return to work with a positive attitude. Of course, in order to publicize and implement measures, new policies or other tasks, managers may have face-to-face communication with employees. These communications have a clear purpose and need to persuade employees to take action or change their attitude according to the supervisor's intention.
18. The manager should be able to check the quality of work according to the correct standards.
All kinds of work are done by a group of people. If any link fails to follow the schedule, the whole project will be delayed. For example, the capacity of a barrel is not determined by the longest piece of wood, and the efficiency of the whole team is also determined by the least efficient piece. Managers should not only let everyone know their work goals and work rules, but also control the smooth progress of the whole project; Precautions should also be taken to limit the behavior and progress of employees. Besides ensuring the progress, quality control is also very important. Therefore, when assigning tasks, we should clearly require quality. When managers check the audit, they should check both the speed and the quality. Therefore, managers must have the ability to check the quality to ensure the quality stability of the project.
19. Supervisors need a people-oriented management style.
An excellent manager needs to be able to convince people and make employees willing to unite around him and work together. Supervisors and employees are equal, and supervisors must show enough respect to employees. And always think from the standpoint of employees, and everything is people-oriented. That is, various measures, equipment, rules and so on. It should be considered from the standpoint of people. Let employees truly feel respected and meet the fourth-level needs of employees. As the saying goes: lead people with your heart. In other words, everything can be considered from the employee's standpoint, which can not only avoid confrontation, but also establish a better relationship with colleagues at work, ensure the smooth progress of various projects and strengthen the cohesion of the whole team.
20. The supervisor needs to have a method to quickly decompose the problem.
This ability is very important, but it is also difficult to learn. All kinds of problems are very complicated, and problems or influences caused by only one reason are easy to deal with, so they will not become difficult and can be regarded as daily work. For example, if you assess an employee, you may find that he needs to go to other places for some kind of training; However, the employee happened to have a sick child in hospital and needed an operation. In such a dilemma, managers need to make quick decisions, and such decisions should take into account the interests of employees and employees. In management, we often use some methods to break down a big problem into several small problems and then deal with them one by one. This can simplify the problem, dilute the contradiction, and make the managed personnel easily accept various arrangements and solutions. A competent manager must quickly decompose problems and strive for the recognition and support of employees. In order to handle all kinds of difficulties smoothly and properly.