Top ten excuses for customers to refuse.
I will think about it.
It's too expensive.
It's cheaper elsewhere.
Over budget.
I am very satisfied with the products I am using now.
I'll buy it later.
I have to ask XXX first.
The economy is depressed.
Do not do business with strangers.
Just don't buy.
Sales skills to deal with customer rejection
1. Inquiry method: Usually, in this case, the customer is interested in the product, but may not know the salesperson's introduction (such as a certain detail), or he is afraid to make a decision because he has no money or decision-making power. Therefore, the salesperson can find out the reason by asking, and then prescribe the right medicine. For example, sir, is there anything I didn't explain clearly just now?
2. Hypothetical method: Assuming that the transaction is completed immediately, what benefits can the customer get; If you don't close the deal right away, you may lose some benefits. Mr. Wang must be interested in our products. You can get a discount of ×× (plus gifts) if you buy it now. We only hold this activity once a month. If you don't make a decision in time, you may miss it. ...
3. Direct method: By judging the customer's situation and directly asking the customer, especially when the male customer has money problems, the direct method can better stimulate his trading motivation. For example, sir, are you hesitant about money?
The essentials to deal with customer rejection can refer to the following aspects:
"I'll think about it" ending method
When the customer says he wants to think about it, the salesman can jokingly say, "You asked me to think about it, not just to avoid me?" Can you let me know what you want to consider? Is it product quality, after-sales service, or what I just missed? "
Powell closure method
When customers like a product, but they are used to postponing the purchase decision, the salesperson can say: "Former US Secretary of State Powell said that postponing the decision will make the United States lose more than not making a decision or making a wrong decision. Aren't we talking about a decision now? If you say' good' today, you will get the following benefits ... Obviously, saying' good' is more beneficial than saying' bad', don't you think? "
"recession" trading law
When customers talk about the recent market downturn, which may make them unable to make a purchase decision, the salesperson can say, "I learned a truth of life many years ago. Nowadays, many people with wealth have established the foundation of their careers during the economic downturn. They see long-term opportunities, not short-term challenges. So they made a purchase decision and succeeded, and of course they had to make such a decision. Sir, you have the same opportunity to make the same decision now. Will you? "
"Off-budget" settlement method
When customers find excuses to delay transactions or