What does "systems manage people, processes manage things, and culture manage hearts" are as follows:

There is a famous saying in management that "systems manage people, processes manage things, and culture manages things." "Heart", this sentence actually encapsulates the essence of management. Many moderately accomplished managers would highly agree with this statement. In fact, under the same system constraints, doing things according to unified process standards, and using the same cultural identity to unite people's hearts, is the basic essence of modern management.

Process is actually the order in which things are done. That is, what to do in the first step, what to do in the second step, how to do it in the first step, and how to do it in the second step. And this sequence must maintain absolute speed and direction like water flow, otherwise, the process will be stagnant, reversed or turbulent, which is the source of low performance.

For example, today, I received feedback from the leadership early in the morning, saying that some teachers in the class were still eating breakfast in the classroom after 7:40, and they would be deducted, punished, and criticized. Finally, a "class regular cheer list" was introduced, which was evaluated every day, and classes with poor performance were given "green crying face emoticons".

Process is actually the order in which things are done. That is, what to do in the first step, what to do in the second step, how to do it in the first step, and how to do it in the second step. And this sequence must maintain absolute speed and direction like water flow, otherwise, the process will be stagnant, reversed or turbulent, which is the source of low performance.