1. China is an ancient civilization, known as ().

2. Politeness can be divided into politeness () and politeness ().

3. Courtesy is a general term for (), showing respect () or (), which is formed in people's long-term life practice due to customs and habits for everyone to abide by (), and its essence is ().

4. A competent service person who pays attention to courtesy must do the following: in appearance, it gives people the feeling of () and (); In attitude, we should show affability and hospitality, and serve (); Speak () and express yourself appropriately in language.

5. In the process of politeness cultivation, we are good at learning knowledge and strengthening the consciousness and foundation of politeness cultivation, but the key lies in (), which can be seen in action.

6. Before taking up their posts, tourist service personnel must be fully prepared and pay attention to the appearance and hygiene of their clothes, which is an important factor that cannot be ignored in reception service.

7. As a tourist service personnel, when wearing accessories, they must conform to their own identity and () is preferred.

8. Respect is the emotional basis of ().

9. Sincere and dedicated gaze behavior in tourism service is mainly manifested in three aspects: gaze (), gaze position and gaze ().

1, () is an indispensable action in people's communication and an expressive "body language".

11. When a man shakes hands with a woman, he should hold the part of the lady (), which should be shorter on () and lighter on ().

12. Handshake etiquette is generally used in (), (), (), () and so on.

13. When delivering sharp objects such as knives, scissors and pens, you should put your head () towards yourself.

14. There are three kinds of sitting postures for ladies, namely (), () and foot-love posture.

15. In the impression, () has a higher percentage of stimulation of various senses.

16. When a lady walks, it should be () in a straight line to show grace.

17. Manner is a silent "language", which can reflect a person's (), () and ().

18. Greeting, farewell, () and () all belong to the range of gestures.

19. The three elements of self-introduction are: (), () and ().

2. Standing up, raising your hand and () all belong to the category of greeting.

21, () can reflect a person's ideological level, cultural accomplishment, communication ability, etc.

22. "Take your time, stand upright, bow deeply and respectfully" is the requirement of ().

23. Rites originated in () society and developed with the progress of society.

24. Language, () and costumes are the three most basic elements of etiquette.

25, people tend to pay attention to () as an important symbol of a country and national civilization.

26. Self-cultivation refers to an individual's political, ideological, () and () attainment through long-term training.

27. Instrument is a person's appearance, which includes (), () and ().

28. Commonly used clothing color matching methods are () color matching and () color matching.

29. Manner is an external expression of personal quality cultivation in interpersonal communication, and it is also an expression of ().

3, (), kindness, (), concentration, and expression of god leave a beautiful and profound impression on people.

31. A good communicative vision should be (), cordial, kind and ().

32. When introducing someone or giving directions to a guest, you should () up, put your fingers together, open your thumb, take () joint as the axis, and naturally lift your forearm straight.

33. When delivering a business card, you should smile, face the business card () and send it to the other person's chest.

34. When sitting in a chair, you should at least fill the chair (), and lean your back lightly against the back of the chair.

35. When standing, keep your torso straight, hold your chest out, (), and stand upright.

36. In the commercial introduction, if there is more than one party to be introduced, the introductions should be made in the order from () to ().

37. The delivery principles are: convenience for others, security and representation ().

38. The basic hairstyle requirements of tourist receptionists are: ().

39. When you take off your hat, you should put your hat in the () position.

4. A friendly "language" used all over the world is ().

41. When standing, the lady's hands should be () to show grace.

42. We usually use () when knocking at the door.

43. When a man wears a suit, the shirt neckline and the suit neckline should be ().

44. The coordinated and steady gait in life gives people a sense of beauty.

45. There are many polite stories circulating in the history of our country, such as: Lian Lin Exchange, (), Zhang Liang Na Lu.

46. When walking, the swing range of both hands is ()-().

47. When applauding, pat the palm of your left hand with the palm of your right hand, and don't overdo it ().

48. The "TPO" principle of dress: T stands for (), P stands for () and O stands for ().

49. When accepting a business card, you should get up or lean over, catch the lower corners of the business card and read it carefully in front of the other party for more than ().

5. The length of a suit and tie is the most standard when the big arrow falls to () after being tied.

Olympic knowledge

1. () On (), the International Olympic Committee Samaranch announced that Beijing would be the host city of the 29th Olympic Games. Beijing won the right to host the 28 Olympic Games. China people's century-long Olympic dream has come true.

2. Beijing will take "()" as the image target of Olympic tourism.

3. In the ancient Olympic Games, the highest honor given to the champion was the crown woven from the top of the head ().

4. Beijing's hosting of the Olympic Games is of far-reaching significance to China's modernization: First, it shows () and promotes the world to understand China; Second, strengthen () to promote China's economic construction; The third is to encourage () to improve the level of sports technology; The fourth is to inspire () and achieve the three-step strategic goal.

5. The theme slogan of the Beijing Olympic Games is "World One Dream", which embodies the essence and universal values of the Olympic spirit-unity, friendship, progress, (), () and dreams, and expresses the common aspiration of the whole world to pursue a better future for mankind under the inspiration of the Olympic spirit.

6. The International Olympic Committee has adjusted some events of the 28 Beijing Olympic Games, and finally determined them as () major events and () minor events.

7. The three concepts of Beijing Olympic Games are: green Olympics, high-tech Olympics and people's Olympics.

8. The first modern Olympic Games was held in Athens, the birthplace of the ancient Olympic Movement, on April 15th, ().

9. The purpose of the Olympic Movement is to educate young people through sports activities without any discrimination, with the Olympic spirit and with the spirit of (), () and (), so as to contribute to the establishment of a peaceful and better world.

1. The Olympic spirit () means mutual (), (), () and fair treatment.

in January, 1984, at the 42nd plenary session of the International Olympic Committee, () was designated as "Olympic Day" every year, which was also the anniversary of the establishment of the International Olympic Committee.

12. The International Olympic Committee (), referred to as the International Olympic Committee for short, was founded in 1894 and was headquartered in Paris, France. On April 1, 1915, it moved to (), which is known as the "International Cultural City".

13. The International Olympic Committee, the National Olympic Committee and the National Olympic Committee play a vital role in the bottom-up and development of the Olympic Movement, so they are called the "three pillars of the Olympics" ().

14. Olympic commemorative stamps were issued from the 1st Athens Olympic Games in ().

in p>15 and 1895, the Greek government designed a set of 12 Olympic commemorative stamps with 8 patterns on the theme of ancient Greek Olympics.

16. The design of Olympic commemorative stamps should emphasize the customs and cultural characteristics of the host country and (a) the action modeling of outstanding athletes, and at the same time pay attention to the introduction of Olympic knowledge and rich content.

17. The flame burning in the main venue during the Olympic Games, namely (), symbolizes light, unity, friendship, peace and justice.

18. The Olympic flame is lit from Greece, the hometown of the Olympic Games, and then the torch relay is transmitted to the host country, and it arrives in the host city one day before the opening of the Olympic Games. When it enters the venue at the opening ceremony, the famous athletes of the host country usually hold the torch to light the blazing flame until the closing ceremony.

19. The gold medal was established in the modern Olympic Games only from the () th session.

2. Women first entered the modern Olympic Games in () in Paris, France.

At the () Olympic Games held in Seoul in p>21 and (), table tennis, known as China's "national ball", was listed as an official event. At the Olympic Games, table tennis events include men's singles, women's singles, men's doubles and women's doubles.

in p>22, (), representatives from five continents gathered for the first time at the () modern Olympic Games held in London, England, which realized the first reunion of the Olympic family and became a historic event in the history of modern Olympic Games.

23. The torch relay of the modern Olympic Games was set up in 1936 () Olympic Games.

in p>24, (), at the () modern Olympic Games held in Degermo, Sweden, there was a wrestling competition without a champion. At that time, there was only one event of Greco-Roman wrestling in the wrestling competition. In the final of the 82.5 kg class, the two sides came and went, twisted into a ball and fought for 9 hours, but they couldn't tell the winner, which made even the audience outside the stadium lose their patience after watching the game. Finally, the referee had to call off the game. Because the two sides were evenly matched, and there was no provision for tying for the championship at that time, the referee had to decide that the two athletes tied for second place. So this game became the only one in the history of the 1-year Olympic Games that didn't decide the champion.

the two world wars in the 25th and 2th centuries forced the cancellation of the (), () and 13th Olympic Games originally planned for 1916, 194 and 1944.

In the 7th Olympic Games in Antwerp, Belgium in 192, the dove of peace was released for the first time ().

27. The publicity activities of "Etiquette Beijing, People's Olympics" in Beijing include six aspects: life etiquette, social etiquette, () etiquette, professional etiquette, campus etiquette and foreign etiquette.

28. At the 21st Olympic Games in Montreal, Canada in 1976, the number of people who came to cover this Olympic Games actually exceeded the number of athletes, which became an anecdote.

The 16th Modern Olympic Games was held in () and () continents in p>29 and 1956, which is the only Olympic Games held in two continents at the same time.

3. The Olympic rings are the image representatives of the Olympic spirit and culture. The five rings-blue, yellow, black, green and red-symbolize the recognition of the Olympic movement in the world. The five colors of the five rings are symbols of five continents, representing () continent, () continent, () continent and () continent respectively. The sixth color, white-the background color of the flag, means that all countries can participate in the competition under their own flags without exception.

31. The Olympic flag has a white background symbolizing purity. It is () meters long and () meters wide, with five-color Olympic rings in the middle.

32. In 192, the International Olympic Committee officially defined the contents of the Olympic motto as "(), () and ()" and used it for the first time in the 7th Olympic Games.

33. The Olympic Charter () is the highest document on the Olympic Movement formulated by the International Olympic Committee. It clearly defines the organization, purpose, principles, membership, institutions, their respective terms of reference and the basic procedures of various Olympic activities.

34. The founder of the modern Olympic Movement is Pierre De Coubertin, a French social activist and educator. Because of his great contribution to the founding of the modern Olympic Movement, he was honored as "()".

35. The characteristics of the Beijing Olympic Games are "China style, humanistic style, times style, ()".

36. The first IOC president to take part in the torch relay directly was ().

37. The 4th Lund in 198.