Summary is a kind of written material to review and analyze the performance of study and work life in a certain period of time, which can guide our study and work life in the next stage, so we should make a good summary and write a good summary. How to write a summary is correct? The following is a summary of my personal work in telemarketing for everyone. Welcome to read and collect. Summary of personal work of telemarketing 1

You can see a person's quality and a person's inner world best on the phone. You can show it clearly on the phone, no matter how you usually hide it. After communication with customers is blocked, I think there is a communication skill in how to do a good job in customer ideological work and strive for customers to finally choose our company's products. The following is a summary of this year's telephone sales work.

First, be fully prepared, get twice the result with half the effort

Be fully prepared before each call. Proper opening remarks are the key to successful sales, so you should prepare corresponding sales scripts before sales. Psychologically, we must be fully prepared, have confidence in sales, and have the belief that "I can achieve what I want by calling!" "

second, be simple and clear, with clear meaning

During the call, we should pay attention to being simple and clear, and try our best to express the sales business clearly in the shortest time, so as to arouse the interest of prospective customers. When you speak vaguely and inarticulate, it is easy for the caller to feel impatient.

Third, speak at an appropriate speed, and the language is fluent

Speak at an appropriate speed, not too fast, so that the other party can not only hear everything clearly, but also help themselves to be alert and avoid saying something wrong without finding it in time. In addition, when speaking, the language should be fluent, the intonation should be cadenced as much as possible, and you should smile, because the smile will be reflected in the voice, giving people a sincere and pleasant feeling.

Fourth, listen first, supplemented by speaking

Good communication should be based on listening and supplemented by speaking, that is, listening 7% of the time and talking 3% of the time. Ideally, let the other person keep talking, and the more we keep listening, the more control we have. In 3% of the speaking time, the time for asking questions accounts for 7%. The simpler the question, the better. Yes, yes. Speaking with a comfortable attitude and a relaxed tone is more acceptable to the average person.

five, customer-oriented, clever to complain

in the process of telephone sales, we often hear customers complain about us. So, how to deal with complaint calls? First of all, we should keep in mind that customers are the most important, and never argue with customers in words. Secondly, we must clearly understand the root causes of customers' complaints. Finally, we should patiently calm the hearts of customers and turn a hot potato into a finger. Under normal circumstances, if the problems reflected by customers can be solved within their own authority, they will be solved for customers immediately; If you can't solve the problem within your own scope of authority, you should immediately reflect it upwards until the problem is properly solved.

in a word, telemarketing is by no means equal to making a lot of random calls and trying to sell a few products by chance. I think communication skills are very important if customers want to easily realize the value of telemarketing. Because I haven't been working for a long time, my sales skills are still immature. In my future work, I will work harder and learn from my colleagues more humbly. Personal work summary of telemarketing 2

With the passage of time, especially at the end of the month, I think it is the time that every salesman is most concerned about, especially those who have no performance. No performance means that this month's efforts are in vain. No matter how hard you try, you will look pale and powerless in the face of data without performance.

I felt unprecedented despair this week, suddenly and without warning. There has been a downturn for more than a day. It's not influenced by others, it's that I put too much pressure on myself, and it's not influenced by others. It's that I put too much pressure on myself and take some things too seriously to be targeted.

the website has been completed next week, and I have no idea how to carry out the work, because sometimes I really can't figure out what the company's so-called strategy looks like. The network has been developing too slowly. Even if it starts to operate formally next week, I don't know when I will see the effect. I think I'm just a gun in this respect, and it depends on the shooter. I will try to do what I can.

telemarketing seems to have found a way, but if you want to say it, you really can't say anything. March is coming soon. This month should be the busiest time of the year. Adjust your mind and work hard. I hope nothing will happen that makes people feel incredible and blocked, whether it is a company or an individual. Summary of personal work in telemarketing 3

My first job after graduation was telemarketing in _ _ company, which was the first bucket of gold I earned in my life. I will never forget this process. The following is a summary of my work this year.

First, the specific work situation

Every day, our work is to visit and make phone calls one by one according to the telephone list searched online. On average, there are almost more than 1 calls every day. The main content of the call is to introduce our products and services. I hope customers can apply for our membership, and give them an account with a probation period of seven days, so that they can try our products and services. If the customers are satisfied, they will go on to the next step to apply for business. Although it is not difficult to live, I have encountered many unexpected troubles in practical work.

telemarketing is a bit like waiting for a rabbit, or in layman's terms, hitting a dead mouse. In addition to good eloquence and communication skills, our own luck is also very important, because it is possible that the other party urgently needs your products and services, but it can't be found. At this time, when you make a phone call, the other party will be very excited to cooperate with you and remit the money to you, and communicate with those interested customers repeatedly. At the same time, the more calls we make, the more potential opportunities we have, because in society, with a product, there will definitely be people in need, just tell him the news so that he can decide whether to buy your product or service.

2. Work experience

The things on the phone list are a bit illusory. You don't know when customers will cooperate with you, and this period is also the most difficult period. The team leader said to me, "If you don't work hard today, you will try to find a job tomorrow." Only by working hard can you survive in the company and create benefits for the company. Yes, I thought about it. So I got up my spirits again, and chatted with customers. In short, let customers have a sense of identity, reassurance and security. Only in this way can he believe that you are not a liar or a bad guy, but you are just a business partner who cooperates with him and a trusted good friend. Only in this way can you get a bill, create economic benefits for the company and increase your income for yourself.

Third, work growth

Through a period of telemarketing, my eloquence has been greatly exercised, and I won't feel afraid when chatting with strangers, and my communication ability has been greatly improved. I will work hard. I believe that through my hard work and welcoming every day with enthusiasm, I will eventually see the rainbow, and I believe that the company will be better next year and my performance will be more promising than this year.

I hope that the experience and lessons learned from this year's work practice, after a period of reflection, will enable me to make new progress and improvement in all aspects next year or even for a longer period of time, so as to make my work better, more detailed and more perfect. I hope my business volume can reach a qualitative leap next year. Summary of personal work of telemarketing 4

Holding numerous fruits and full of enthusiasm, we have ushered in the end of another year. For me personally, it is a bumper year, especially in this year, I have gained too much, and there are too many people to thank. Here, I would like to make a summary of the work in telemarketing:

First, the completion of the work in the past year

Strengthen the centralized training of product knowledge and narration. In order to ensure the quality and quantity of training, training materials and teaching CDs are selected according to the majors offered and the needs of trainers. Before the training, it is sent to the trainers, so that everyone can do it, which is convenient for teaching, review and self-study, which improves the teaching quality and consolidates the teaching results. Teachers have a clear division of labor, and the responsibility lies with people. Each training session will be taught by professional teachers according to the schedule. It is required that the theoretical explanation is easy to understand, the implementation is specific and targeted, and it will be easy to see at a glance. Hire professional technicians, actively update the call system, integrate incoming calls based on the new call system, and the incoming power is obviously higher than before the update.

The incoming and outgoing calls are detailed and the division of labor is clear. In terms of outgoing calls, increase the outgoing call density, so that more people can learn about the company and its products, and win more customer resources for the company. Strengthened the cooperation between incoming calls and products, carried out many promotional activities, and achieved good results; For outgoing calls, follow up unpaid orders, and for customer follow-up, keep abreast of the progress of customers and follow up in time. Every newly developed customer, tabulates statistics and analyzes the gains and losses of developing customers. By holding a regular meeting once a month to analyze the recent customer situation, make a summary of the customers who have not closed the deal, so as to better follow up. For the customers who have closed the deal, we will share our experience in time for everyone to learn. At the same time, we carried out the secondary sales of old customers with the same education and communicated with old customers in time.

second, the existing problems and deficiencies

the consulting ability is insufficient, and some courses still lack in-depth consulting ability, so it is necessary to strengthen cooperation with products and increase training. At present, the main daily business is the return visit of unpaid orders on the website, which is superficial in nature. In the true sense of telephone sales, that is, the secondary development of old users and the unfamiliar call sales of new users are not invested enough. Some only sell by feeling, and there is no statistical analysis of performance fluctuation and conversion rate of main products. At one time, there was a problem in the team atmosphere, and business competition developed in the direction of vicious competition, which directly affected the overall performance.

third, the next step is to plan

in the new year, we hope to further strengthen cooperation with the product department, provide more product training for us and help us move towards the ranks of senior sales consultants. It is necessary for employees of the company to be familiar with the company's products. In order to develop, the company may have product improvement or launch new products, and often carry out some product training to make employees know more about the company's new products, improve their work skills and make everyone grow faster. Strengthen data statistics and analysis, keep abreast of incoming and outgoing calls, strengthen management according to performance fluctuations, and improve product conversion rate. Actively study and explore the sales law to guide the development of sales work and create more economic benefits for the company. Make a large-scale outbound call to wake up the sleeping data and promote the repeated sales of old customers.

in the new year, we will firmly grasp the strategic opportunity period of education development and make every effort to assist salespeople to achieve sales targets. We will all work together, closely combine our own reality, make long-term plans, work hard, stand at a new starting point, move towards higher and better goals, and do our work better! In the near future, I believe the company will develop better and faster! Summary of personal work of telemarketing 5

One year's work is over. As a telemarketing, the performance of this year also makes me feel deeply. Although I have completed the performance task assigned by the leader, I understand that it is really a lot of hard work. At the same time, I have learned from my work and improved a lot. At this moment, I will make a summary of my personal sales work.

1. Service attitude

As telemarketing, service attitude is a very important part. Although we are sales telephone personnel, not after-sales customer service, we also need to have a good sales service attitude, so that customers feel that the tone of our sales on the phone is very friendly, not bad, or that they must buy our products, or as long as the phone is connected, they will always keep talking without studying the customer's attitude or his thoughts. In this case, we can't do a good job in telephone sales. In the process of communicating with customers, it is also necessary to let customers talk more about their own ideas and understand their ideas. At the same time, through some telephone sales skills, customers are interested in our products, feel their attitude from the call, and then sell, so the chances of success are much greater.

Second, the work scene

During the one-year work, we will always meet many different customers during the phone call. Some customers will hang up when they hear that we are selling, and some will be suspended for various reasons. All these require us to have a good attitude to work, otherwise the phone call will come down one day, and there will be no deal, which will also hit our self-confidence. I have also been constantly hung up by customers, not answering, and also exercised my ability to resist stress, so that I am not affected by the previous customer, and I have always dialed, with full enthusiasm, to do a good job in sales and complete the performance.

In my work, I think the difficulties are temporary. As long as I have a good self-attitude and can withstand the pressure, it is not so difficult to do a good job in telemarketing. Of course, we need to learn a lot to do it better.

III. Shortcomings

During this year, I also found that my telemarketing is very easy to fall into the same way. Many times, I don't want to make changes, and I always want to solve the problem in one way. This also leads to the fact that although my performance has been completed, I have not exceeded the standard, and there is no further reason. In the future work, I must get out of this comfort zone and try other ways and skills to make myself.

In my work next year, I will continue to study and work hard to do a good job in telemarketing, so that I can become more confident and make good achievements. Summary of personal work of telemarketing 6

This is my first time to do telemarketing. My first contact feeling is very fresh. Wearing the receiver and listening to the other person's voice, I feel mysterious and curious, which always gives people unlimited imagination. From the voice, I can't help but guess what this person looks like, whether he is good-tempered or grumpy, kind and simple or cautious. In short, there are always too many fans in the microphone. Because of this, selling by telephone has also been covered with a mysterious veil, which brings me infinite curiosity and exploration.

telemarketing may also be the most difficult and challenging of all sales; Refusal to others always hurts my self-esteem. But I have to cross this threshold. To tell the truth, at that time, I regarded myself as a hero who was "forced" to go to Liangshan. Every day,