The art of communication: superiors should make clear rewards and punishments

2. Superiors must make clear rewards and punishments

Managers must follow their words and act resolutely, with clear rewards and punishments. In order to motivate subordinates, leaders need to make promises, that is, tell subordinates a bright future to enhance their confidence and inspire their enthusiasm, so that they can accept the company's arrangements more smoothly and complete tasks more satisfactorily. However, some leaders tend to forget about their promises after the fact.

One sentence to make people laugh

Zhang Li is an employee of a security company. She is often proud of her talents because of her good performance. At one point, she decided that a specific workflow should be improved because it had many shortcomings. So, she proposed a plan to the director, but the director ignored it. Instead, he thought she had a lot to do.

Zhang Li was very sure of her idea, so she improved the work process privately. When the director found out, he severely criticized her. Zhang Li didn't think there was anything wrong with what she did. After arguing with the director, she left her job.

The director reported this to the manager, who also criticized her. But Zhang Li insisted on going her own way and refused to accept any punishment for her.

The manager had no choice but to report the matter to his boss. After the boss actually understood the situation, he came to talk to Zhang Li. Throughout the conversation, the boss did not criticize Zhang Li. Instead, he asked Zhang Li to express his thoughts. Zhang Li talked about many existing problems at work and proposed solutions. The boss also communicated with Zhang Li as a friend. Feeling that her boss respected and valued her, Zhang Li's mood eased and she admitted that she had done something wrong. In the end, Zhang Li was willing to accept punishment for her mistakes.

After Zhang Li left happily, the boss communicated with the manager and director and re-formulated a punishment plan for Zhang Li. Zhang Li readily agreed. This incident caused a great change in Zhang Li's attitude. Her shortcomings of pride and arrogance were gone, replaced by a modest and prudent work attitude, and she actively cooperated with the director's work.

Simple punishment cannot convince people, nor can it fundamentally prevent such mistakes from being made again. At this time, managers need to adopt some necessary management arts and means, combine some emotions with reason, so that the two can be effectively integrated to achieve the purpose of punishment.

One sentence makes people jump.

During the Three Kingdoms period, Sun Ce was originally a subordinate of Yuan Shu. Yuan Shu admired him but was also afraid of him. He was worried that he would become his strong enemy when he developed. Sun Ce made great contributions to Yuan Shu many times. Once, Yuan Shu said to Sun Ce: If you can capture Jiujiang, I will make you the governor of Jiujiang. Sun Ce indeed captured Jiujiang, but Yuan Shu sent someone else to become the governor of Jiujiang. Sun Ce was very unhappy.

Later, Sun Ce found an opportunity to leave Yuan Shu, pacified a large area of ????Jiangnan, and developed his own power independently. Yuan Shu eventually ended up betraying his relatives and vomiting blood to death. Before he died, he beat the table and said: How could I, Yuan Shu, end up in this situation?

From the example of Yuan Shu, we can see that if a leader breaks his promise to enrich himself, he may gain temporary convenience, but in the end he will lose his support and suffer greater losses.

Action Guide

A wise leader must follow his words, be resolute in his actions, and have clear rewards and punishments. When an employee achieves something, the leader must know how to reward and encourage him in a timely manner. With rewards comes punishment. If an employee makes a mistake, he must be punished or criticized. Only when leaders make clear rewards and punishments can subordinates work for them with sincerity.

Clear rewards and punishments are a true reflection of praise and criticism, strengthening legitimate behaviors and weakening wrong choices, and are like indicator lights that indicate the direction of action for employees. In order to effectively maintain team discipline and ensure that everyone in the team works diligently, leaders must clearly distinguish rewards and punishments. On the contrary, failure to distinguish rewards and punishments will destroy team discipline and order. When everyone can do whatever they want, the team's combat effectiveness will be lost.

But leaders often make mistakes when it comes to rewarding and punishing employees. For example, some leaders often make the mistake of breaking their promises. Promising rewards but then going back on your word later will make subordinates sad and lose their fighting spirit. Confucius once said: If a person has no faith, he does not know what he can do. A large cart has no rollers and a small cart has no tracks. How can it move? This means that people cannot live without credit, just like a car cannot live without a steering wheel. A smart leader, if he wants his subordinates to be loyal to him and fulfill their duties, he must do what he says and what he does, and he must make rewards and punishments clear. If the leader does not take his words seriously, the next time he makes such a promise, people will treat it as a child crying wolf countless times.

As a leader, every word you say must have weight, so that you can convince everyone. To establish authority, leaders must clearly reward and punish subordinates.

Another common mistake that leaders make when implementing rewards and punishments is excessive pursuit of democracy. Democracy in modern society is often characterized by the submission of the minority to the majority. Some leaders also believe that most people who have made mistakes should not be held accountable because the involvement is too wide and is not conducive to the stability of the company; some leaders also give up their position when many people intercede and beg for mercy for the wrongdoers, and do not punish those who should be punished. It has had a very bad impact on other people. In fact, this is a taboo in management. The purpose of formulating a system is to make people comply with it and reward them when they are rewarded. Punish when punished. As a leader, you should remember not to be conciliatory and accommodating just because the majority of the people make mistakes, thinking that the law does not hold everyone accountable. This will only lead to the loss of your own prestige and ineffective management.

Accommodating the opinions of the majority will not resolve the situation peacefully, nor will it have a disciplinary effect on employees. Both punishment and reward should be strictly implemented in accordance with the principles. Punishing employees will definitely touch their interests and cause opposition. At this time, leaders must not accommodate the opinions of the majority of people, but must patiently explain so that the punished will be convinced and turn opponents into supporters. If you give up your principles in order to seek support from the majority of people, you will only let others lead you by the nose. In this way, management can only be empty words without any actual effect. Quotes about clear rewards and punishments

1. Justice is the virtue of those who know clear rewards and punishments. Aristotle

2. Use rewards to value trust, and use punishment to value integrity. Guiguzi

3. Rewarding good but not punishing evil is chaos; punishing evil but not rewarding good is also chaos. Yuan Jie

4. Don’t avoid ministers when punishing people who have done something wrong, and don’t avoid ordinary people when rewarding good deeds. Han Fei

5. If a reward is given to an adulterer, a good person will not be honored by the reward; if a crime is committed against a good person, the evil person will not be punished as a humiliation. Lu Kun

6. Be trustworthy in rewards and punishments, be disciplined in giving, remember people's merits, and ignore minor mistakes. Ban Gu

7. Rewarding without persuading is called stopping good deeds, and failing to punish is called perpetuating evil. Xun Yue

8. Politicians do not reward private labor and do not punish private grudges. Zuo Qiu Ming

9. Rewards for meritorious service should be rewarded, and no amount of gold should be spared; Chen Shou

10. Rewards must be given to meritorious deeds, and punishment must be given to guilty ones. Liu Xiang

11. To regulate chaos in the world, rewards should be used for merits and punishments should be used for crimes. Tuo Tuo

12. If the reward does not correspond to merit, it is better to have no reward; if the punishment does not correspond to the crime, it is better to have no punishment. Zhang Xiaoxiang

13. Trust and reward are used to encourage ability, and punishment is used to punish evil. Zhang Jiuling

14. Reward should be the reward for the hard work, and those who have done nothing will retire; punishment should be the crime, and those who do evil should be careful. Wu Jing

15. The basis of punishment and reward is to punish while helping good people. Wu Jing

16. Don’t forget those who are close to you in rewards, and don’t neglect your relatives in punishment. Take fairness as the rule and benevolence and righteousness as the criterion. Wu Jing made sentences with clear rewards and punishments

1. After a spring and Autumn period, I found that Teacher Zhao was not only clear about rewards and punishments, but also fair and just.

2. If you don’t believe it, look back at the people and things around you. Many times, even the simplest rewards and punishments are clearly out of reach. Can you still expect to get to a higher level in your work?

3. When educating girls, parents must make clear rewards and punishments, and do not go back on your word, otherwise the girl will not understand what you mean, thus achieving the effect of not educating her.

4. With clear rewards and punishments and a virtuous cycle, children's self-discipline will gradually be established.

5. The boss is a person who knows rewards and punishments clearly and never favors anyone.

6. Our cadre work should have clear rewards and punishments, and Zhang Yang should be rewarded for his work achievements.

7. Although King Wu Fu Chai was always looking for fun, when he knew that Fan Zhen had betrayed him, he still remembered that Fan Zhen had saved him, so he did not kill him. King Wu Fu Chai at least had clear rewards and punishments.

8. The new law clearly stipulates rewards and punishments, and the size of official positions and titles are based on meritorious service in combat.

9. Use a reward and punishment mechanism with clear rewards and punishments to ensure execution.

10. Some mothers ignore their children when they make mistakes and do not praise them for good deeds. In the end, their children achieve nothing and can only go home and rely on their mothers to support them. My mother is just the opposite. Her characteristic is clear rewards and punishments.

11. Yue Fei managed the army with clear rewards and punishments, and he could share the joys and sorrows with the soldiers. No offense was committed wherever the troops went.

12. In "The Beginning of Planning", it is proposed that "the leader has the right way, the general has the ability", emphasizing that the general should pay equal attention to rewards and punishments when managing the army leaders and subordinates.

13. Only when rewards and punishments are clear can fairness be reflected.

14. After saying these words, everyone in the audience opened their mouths. At the same time, they also felt that his specific implementation rules with clear rewards and punishments were actually very effective.

15. "Idol motivation" belongs to the type of "restricted learning" in terms of educational strategies. It not only has goals but also provides clear rewards and punishments.

16. There is a famous saying in "The Art of War" called "Reward and Punishment are Clear", which not only means that there must be a clear boundary between reward and punishment, but also means that rewards should be given for a reason, and rewards should be given for a reason. The principle of punishment based on talent.

17. Give clear rewards and punishments to your children. Criticism is just an educational tool. The aim is to adopt punitive measures. Let the children understand the truth. Avoid doing it again next time.

18. Kangxi was a wise emperor who made clear rewards and punishments.

19. A good educational concept is to understand the clear distinction between rewards and punishments. It is to strive for a limited number of places for further education, so that some students can become companions of other students.

20. Luo Shixin fought bravely with clear rewards and punishments, and governed the army very strictly.

21. How to manage the army? The answers may vary, but the most basic one is that rewards and punishments are clear. The art of communication in the workplace: speak appropriately when speaking to superiors

The art of communication in the workplace: speak appropriately when speaking to superiors

6. Be careful when talking to superiors

As a subordinate, if you can proactively talk to your leader and help him share some problems at work, you can gradually eliminate some barriers and get along with your boss harmoniously. But your boss is your boss after all. Sometimes, even if you express your opinions with your boss out of good intentions, you still need to pay attention to the propriety of your words. With good sense of proportion, a very ordinary sentence will add some weight. The words are few and precise, giving the impression of being thoughtful.

One sentence to make people laugh

Tang Xiao is a graduate of a famous university in Beijing. With excellent grades, she was recommended by the department to apply for a job in a state-owned enterprise. After passing the assessment, she finally , she got the opportunity to have an individual interview with the head of the recruiting unit.

Do you have a boyfriend? The male person in charge suddenly asked this question.

Tang Xiao had made a lot of preparations for this interview, but she didn't expect that the other party would ask such a private question. She didn't know how to answer to satisfy the person in charge, so she answered truthfully: Yes.

Is he local or out of town now? .

He is going through the procedures to go abroad. Tang Xiao still answered honestly.

Will you go out with him in the future?

My major would not be of use if I went out, so I never thought about going out.

Are you going to break up? What would you do if your superior liked you more?

That means I have done a good job, and I will continue to work hard to reach a higher level.

What if your superior has evil thoughts about you?

At this time, Tang Xiao was already a little angry. She really didn't understand what this problem had to do with her future work. Maybe this unit had some special considerations.

So she kept herself as calm as possible and answered in a very serious manner: I am very grateful that you can raise this question. This shows that the senior leaders of your organization are all aboveboard people! To be honest, I once worked as an intern in a company, and I resigned out of anger because my boss had some evil intentions. However, they did not ask this question when they were recruiting. Comparing the two, if I can join your organization, there is no reason not to do my best for this team. As soon as these words came out, Tang Xiao finally saw a satisfied smile on the face of the person in charge. He stood up and shook hands with Tang Xiao warmly, and congratulated her on being officially hired by the unit.

Faced with a series of privacy-related questions, Tang Xiao always answered in a neither humble nor overbearing manner, and her control of the content of her speech was very measured. Coupled with her generous attitude, she finally won the employment of the unit.

One sentence can make people jump.

Yuan Chonghuan is a famous loyal minister and a very talented military strategist. He built Ningyuan City in Liaodong to resist Manchu attacks. Nurhachi attacked Ningyuan and was violently bombarded by Yuan Chonghuan. As a result, he was injured and died. Later, Yuan Chonghuan was dismissed because of Wei Zhongxian's slander. After Wei Zhongxian's death, Yuan Chonghuan was reactivated, and Emperor Chongzhen appointed him as Minister of War, in charge of the military in the Northeast region. Yuan Chonghuan, who was reused, could finally show off his skills and he felt very proud.

Once, Emperor Chongzhen of the Ming Dynasty summoned Yuan Chonghuan and asked him: How many years will it take to pacify Liaodong?

Yuan Chonghuan said without thinking carefully: Five years!

Emperor Chongzhen was very happy and praised Yuan Chonghuan greatly.

Later, someone asked Yuan Chonghuan: Do you really need only five years to pacify Liaodong?

Yuan Chonghuan laughed and said: I just said it casually, so that the emperor can feel at ease after hearing it!

However, Emperor Chongzhen did not think that Yuan Chonghuan was just talking casually.

Later, Emperor Chongzhen indeed gave Yuan Chonghuan five years to pacify Liaodong. Yuan Chonghuan could not take back what he said, so he had no choice but to take on the impossible task. As a result, he died before leaving the army.

As the saying goes: Accompanying a king is like accompanying a tiger. When getting along with leaders, you should not speak too carelessly. You should pay more attention when talking and reporting situations. After all, your boss is not an ordinary colleague, not to mention ordinary colleagues should be careful when speaking to each other.

Action Guide

As the saying goes: Talk to others and talk to ghosts. Although this is a bit exaggerated, the truth is very profound. This is the most basic requirement for speaking. Be careful when raising questions or reporting on work, especially when saying something that may displease your boss.

When talking to your superior, you must be humble and show respect for him; answer questions no matter how big or small, take them seriously, answer them in specific and detailed ways, do not answer questions perfunctorily, let alone casually Speak casually.

You should be careful and considerate when talking to your superiors, but you should not be overly polite. Excessive politeness will appear hypocritical and may lead to misunderstandings.

When talking to your superiors, you should be good at observing what is happening and deal with them in a calm and generous manner. Once the habit becomes natural, you will be able to cope with such situations with ease. To overcome the timidity and fear of getting into trouble, the more cautious you are, the more likely you are to make mistakes, and it is easier for your superiors to misunderstand you as having no courage and not worthy of reuse.

There are many types of superiors. When speaking, you should try to figure out the psychology of your superiors and cater to their preferences.

For example: Leaders of different ages like to listen to words with different characteristics. Older people like to listen to honest and prudent people, while younger people like to listen to fashionable people.

Leaders of different genders like to hear different things. Men pay more attention to logical thinking, while women pay more attention to emotional thinking. Therefore, male leaders need to use stronger persuasive language and what they say must be well-founded. , you can be gentler with female leaders, and you can also touch people with your affection, so that they will be moved, and she will be more willing to like you.

Leaders with different educational levels should also be treated differently. For leaders who are not too educated and have rich work and life experience, they should use simple, clear, and life-oriented language to speak; for expert leaders who are highly educated, they should adopt abstract reasoning methods and use more concise and compressed words. language.

In short, when speaking to superiors, you must pay attention to the occasion, grasp the proportion, and never be careless. Here are a few words that subordinates should not say to their superiors, which readers should pay special attention to: (1) Say to your boss: Thank you for your hard work! This sentence should have been said by the boss when expressing condolences or rewards to the subordinates, but now it is said by the subordinates to the superiors, and the effect does not seem to be very good.

(2) When answering the boss’s question, say: Whatever you want, it’s okay! The boss will think that his subordinates are emotionally indifferent and do not understand etiquette, and they will naturally look down upon the person who says this.

(3) Tell your boss: You don’t know this! Or say: I know that! You don’t know this! Or you don’t understand this! Even your closest friends may feel greatly hurt by saying this, and it is especially disrespectful to say such words to your boss.

(4) Say easily: It’s too late! The meaning of this sentence is that you think your boss is too slow, causing things to go wrong. To your boss, he will definitely think that you are blaming him.

(5) Say to your boss: No, right? It doesn't matter! These words are obviously disrespectful and lack of respect for the boss.

To take a step back, it means speaking inappropriately without using proper methods.

(6) I think this is going to be difficult! The boss assigns work tasks, but the subordinates say that they are difficult to handle and very difficult. This directly makes the boss unable to step down. On the one hand, it seems that he is shirking his responsibilities. On the other hand, it also seems that the boss has no foresight, which makes the boss feel embarrassed.