Have you ever encountered such a problem:

How to reply to the key points that the leader really wants to hear in 10 seconds during a work report?

How to use impromptu speeches How to prepare a wise and graceful speech in 10 seconds?

How to make the other party say yes to you in 10 seconds during telephone communication and business negotiation?

"One-on-one, one-to-one "Many" are two major communication problems we have to face. How to control it? Let yourself go from being "clumsy and clumsy" to "talking endlessly", get to the point in 10 seconds, and become a master of communication. This is the value this book brings to you.

Reading is never the purpose, solving pain points is

The following content is selected from "Ten Seconds of Communication", which tells a skill to guide skillfully in communication and take the initiative in the conversation.

Don’t talk to someone you meet for the first time. The situation is indeed difficult. If you can express your intention straight to the point, maybe you can start a discussion. Otherwise, you really have nothing to say and you don’t know what to do. Once you run out of things to talk about, it is inevitable that you will make mistakes if you talk too much, and the harm may be greater than the embarrassment of being silent. At this point, there is a trick that can help us quickly get out of the situation - transform into "the most advanced listener". If your mind goes blank, there is no need to give up on communication. As long as we guide the other person to speak and make him speak happily. When it comes to artists who are eloquent, I highly recommend Akashi saury-san. Let’s explore his excellence together. His greatest characteristic lies in skillfully guiding others to speak. The most representative skill is “echoing”, which can be divided into three steps:

1. Nod vigorously. "Hmm" "Oh" "Yes"~~~~~~

2. Guide the other person to continue speaking

"Then what?" "What's the result?"~~~~ ~~

3. Briefly repeat the other person’s words

“Ah, so you mean~~~”

“I see, that’s why ~~~Right?”

Article 3 “Briefly repeat what the other person said” helps the audience get into the topic quickly.

If the audience responds indifferently and just listens silently or nods slightly, people will feel uneasy and worry about whether the other person is paying attention. If I could guide him as skillfully as Mr. Akashi, I believe everyone would be able to talk about it. Therefore, good guidance is an excellent means of creating a good atmosphere.

The following is my understanding and application of the fragment

The fragment tells about a skill of retelling and listening in communication. This skill tells us to summarize and summarize through retelling in communication. The meaning of the other party shows that you have heard what the other party said, and then summarized and transformed it, thereby guiding the direction of the conversation and grasping the right to speak.

In the process of dialogue, everyone hopes that what they say is listened to, valued, and made to feel respected and have a sense of presence. The skills of retelling and listening can achieve this and master it. This skill will last a lifetime.

Let’s break down these four steps:

1. Retelling: My understanding is: don’t interrupt, listen to the other party to finish what they have said, and when the other party has finished speaking, repeat Narrate the other person's words. Retelling is not just repeating word for word, but describing it in your own words. (Refer to the connecting words: you mean or you mean ~~~~~~)

For example: If, at an event, you are having a conversation with a partner you just met, and the other person says : People in Henan are very kind and easy to get along with (expressing a point of view)

Your retelling: You mean that people in Henan are very kind and easy to get along with, right? (Can the conclusion be correct? You can also use "Is that so?")

2. Sympathy: Because you are expressing the other party's point of view when you retell it, usually, after you retell the other party's point of view, , you will get confirmation from the other party, "Yes." At this time, you can continue to say: Well, I feel the same way. In the Central Plains region, agriculture is the basis of the economy and the folk customs are relatively simple. (I expressed the same feeling and added some of my own understanding).

Reference sentence pattern: "I think so too, I feel so too"

3. Summarize: Grasp the key meanings and keywords in the other party's words, understand and summarize them, and respond to the other party. At this time, you can Supplement and add your own opinions

(The information supplemented above is a summary response, and then naturally enters the conversion step)

4. Conversion: After the three steps of retelling, empathy, and generalization, The relationship between each other will become closer (because you listen carefully to everything the other person says, and you feel that you are respected by the other person, and you compare your feelings with each other, so that the other person will be willing to listen to your words). At this time, you can transform and let the other party follow your thoughts:

Following the above conversation, when you express your sympathy and make an appropriate summary, the other party will most likely respond by saying: Yes. .

At this time, you may say this: It seems that you know the people of Henan quite well. You must have come into contact with many people from Henan in your work or life.

(At this point, you are transforming and guiding the other person to talk further about his work or life).

Objection Handling What if you hold the opposite view (for example, you think Henan people are not kind, but cunning)?

In fact, no matter what kind of view, there is one point worthy of affirmation (do you agree?). There is no absolute truth, it is just that we look at the problem from different dimensions, so we probably You can choose to identify with the other person first.

Handling Objections In another situation, if there is an obvious conflict between the views of both parties and you really can’t find a definite point, what should you do? At this time, you can guide the other party to talk about the facts and reasons behind the point of view, and then it will be easier to find points of agreement. (Refer to the guiding sentence pattern: Your point of view is indeed very special? Can you tell me how you came up with it?)

Another situation in handling objections is that after you repeat it, the other party may object. What if he came over to refine his point? He might say: Not all people in Henan are kind-hearted. There are all kinds of people in the forest. I heard that the people in Henan are very chauvinistic and have the habit of beating their wives.

What would you do at this time? Continue to repeat (Oh, are you saying that men in some places in Henan are chauvinistic and have the habit of beating their wives?)

When the other party responds to confirm, you can still catch some of them One point expresses the same feeling: I have indeed heard that in some places in Henan, male chauvinism is quite serious. At home, they say the same thing and even beat their wives when they quarrel (such a retelling - there is nothing wrong with the way of communicating and interacting with shared feelings).

——Note: The two links of retelling and empathy may go back and forth many times during the actual conversation, but it is not a simple repetition like a repeater. When you express your sympathy, it is already going on. To summarize, it’s time to enter the third step.

Do the four steps of objection handling have to be carried out in order? Not necessarily, there will be repetitions and jumps. In order to make it easier for everyone to understand, the communication process is broken down into the above four steps. Dialogue in real scenes is carried out coherently. The retelling and empathy links can be clearly felt. Summarization and transformation are sometimes done in one go. You can complete the two steps of generalization and transformation

You will find that in this way of talking, the biggest advantage of the first two steps is to show that you are listening carefully and make the other party feel listened to. Pay attention and be respected. When you summarized in the third step, you incorporated some of your own insights. By the time of the transition in the fourth step, you have easily started to guide the direction of the conversation and mastered the right to speak.

If you do not do this, misunderstandings may occur during the conversation, awkward conversations may occur, the other party may feel that they are not taken seriously, and the communication effect may be affected.

This method is suitable for one-on-one conversations at work or in life, especially when the other party puts forward new ideas or ideas during the conversation, and you hope that you can guide the direction of the conversation and grasp the right to speak.

This method is not suitable for simple greetings or one-to-many (such as speeches) transmission of information in daily life.