For the product quality, it is only "100%", not "almost". " 100- 1≠99"," 100- 1=0"。 For customers, the quality of service is only good or bad, and there is no comparison grade between good and bad. The good is all, and the bad is zero.
Product quality is an absolutely serious topic, and there is no luck or compromise standard. " 100- 1≠99"," 100- 1=0"。 The story of argyris, an ancient Greek hero, has the same effect. Argyris has extraordinary divine power and invulnerable body, but his only weakness-heel has become the fatal place for him to finally fall in front of his opponent.
Extended data:
This law originally came from the duty discipline of a prison: no matter how well you have done before, if you escape from one of the many prisoners, it will be forever dereliction of duty. In our opinion, this discipline is too strict.
However, it is extremely necessary to prevent criminals from endangering society again. Later, this regulation was introduced into enterprise management and commodity marketing (including service industry) by management scientists, and was quickly widely used and circulated.
This effect should also prove the famous saying put forward by Matsushita Electric Co., Ltd. of Japan: "Although the defective rate accounts for 1% of the total, for customers who buy defective products, it is equivalent to buying 1 0,000% of the defective products."