The bank account manager can be said to be a bridge between the bank and its customers. His work is mainly customer-centered, dealing with customers' business and maintaining the relationship with customers. The following is a summary of the personal work of the bank account manager compiled by me for your reference only. Welcome to read it. Summary of personal work of bank account manager (I)

Time flies, and 2xx years have passed with a flick of a finger. During this year as account manager of a sub-branch, I worked hard and made continuous progress. At the same time, my business level has been greatly improved, and my ideology has also made considerable progress. Now I will report my work in 2xx as follows:

1. Achievements

In 2xx, under the care and guidance of the president of the sub-branch and the leaders, I got familiar with the new working environment in a short time. During my work, I earnestly studied various financial laws and regulations, actively participated in various learning activities organized by the bank, and constantly improved my theoretical quality and business skills. In the new working environment, my work experience and marketing skills all existed. In my work, I always strive for customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as Noble Liquor Trading Center, Municipal Electric Power Industrial Company and Municipal SME Service Center. Although the current book contribution is not large, I have saved hundreds of millions of yuan in deposits and loans for the future. By the end of December, individuals had accumulated more than 22 million yuan in deposits, with an average daily income of more than 18 million yuan for the whole year, making new breakthroughs in businesses such as replacing payroll, ps merchants and notice deposits.

II. Responsibilities and Mission

Since I became an account manager, I have deeply understood and felt the responsibilities and mission of this position. The account manager is a business card of our bank to serve the public, and it is the hub for customers to contact our bank. The communication manners and manners with customers all represent the image of our bank. I always learn communication skills and master communication methods, and treat my work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all sides, keep abreast of customer trends, visit the bridge among customers, go down to enterprises and institutions, go deep into customers, take the bus when there is no bus, and as always, carry out daily maintenance for different customers, even if it is a short message blessing and greeting, which represents our bank's miss for customers. Enthusiastic and patient to answer questions for customers, calmly face customers with a relaxed attitude and kind smile, quickly and clearly convey the information they want to know to customers, communicate well with customers and achieve good results, and win the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the materials for review and filing in time. In 2xx, accumulated loans amounted to more than 33.5 million yuan, and loans of 6.41 million yuan were collected on time, among which none of the bad loans and bad credit occurred, and personal compliance work was realized while high-quality operating profits were obtained, thus ensuring the safety of credit funds.

Third, the existing problems

In the past year, although I have made some achievements in various aspects, I also clearly saw my own shortcomings.

1. I haven't studied enough. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development trends of our city sometimes can't keep up with the pace.

2. It is necessary to tap the existing customer resources, select the best among the best customers, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the Bank.

3. It is to further customer service, be young and impetuous, be down-to-earth, improve work initiative, do more and talk less, and improve myself in practice. I am trying to correct the above shortcomings.

in the new year, I will make persistent efforts, pay more attention to the study and research of new regulations, new business and new knowledge, improve working methods, work hard actively, enhance the sense of service purpose, show great courage, show pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and solve all kinds of difficulties encountered in practical work with "new" work. Personal work summary of bank account manager (II)

I transferred to the bank in 2xx and am now the bank account manager. I have been working as a grass-roots account manager for years. I am strict with myself, love my job and keep making progress. I have achieved good results, been recognized by customers and praised by leaders and colleagues. By the end of 2xx, the accumulated loan contract amount was RMB million, the accumulated loans were RMB million, and the completed and recovered loans were RMB million, and none of them was defective. I have great love and passion for the sacred profession of bank account manager, expressing my life without regrets! Now, I will report my personal work achievements in the past years and my next work plans as follows:

1. Strengthen theoretical study and improve my comprehensive quality

Over the past years, I have insisted on constantly standardizing my business activities in accordance with the financial guidelines and policies of the party and the state and the requirements of relevant rules and regulations; Earnestly study and implement the spirit of superior documents, strive for survival in management and development in competition. At the same time, in order to continuously improve their theoretical level and management level, they made detailed study plans, persisted in studying financial theory and relevant policies and documents of rural credit cooperatives reform, and significantly improved their theoretical level and leadership ability. We have updated our knowledge and business, and made use of what we have learned.

First, be proactive, take the excellent completion of one's own work as the specific requirement to test one's ideological style, and take the good or bad work results as the standard to test one's theoretical understanding and cognition;

Second, efforts should be made to improve business level and operational ability. I constantly sum up my experience and actively communicate with my colleagues around me, trying to familiarize myself with the new working environment and content in the shortest possible time.

During the period from 2xx to 2xx, the deposit increased from 1, yuan to more than 1, yuan, including various assessments, such as intermediary business, credit card, insurance, collection of non-performing loans, etc., all of which were exceeded, ranking among the best in the performance of the whole bank, and I was elected as an excellent account manager for consecutive years.

Second, persist in being realistic and innovative, and do a good job in various businesses

In my daily work, I can start from my own work reality and devote myself to my work with a good sense of overall situation, innovation and responsibility; Facing customers with high-quality service; Work hard to report the trust of the leaders in me. Adhere to the scientific attitude and down-to-earth spirit, and do all the work conscientiously.

1. establish customer profile information. I often get to know the customers of the refining and chemical company I am in charge of, master the first-hand information of customers, collect and sort out customer information, and establish and maintain complete customer file information. For example, after I learned from a customer's communication that the refining and chemical company would raise funds for its employees, I intervened in time. Through external public relations, internal coordination and overcoming various difficulties, I finally successfully issued a personal loan of more than 1, yuan in.

2. Establish a credit service system for key enterprises and individuals. I often maintain good personal relationships with key customers of enterprises. For example, at the end of, I learned from a chat with a company leader that the company was a little short of funds, and I was trying to alleviate the financial difficulties by delaying the payment of electricity bills to the power generation company. After I learned this information, he asked the superior bank whether the bank still had the scale of issuing bills, and at the same time mobilized the business leaders to use the bills of his branch to solve the financial difficulties. Through his unremitting efforts, he increased the bill business of 1 million yuan for the branch.

3. Do a good job in deposit marketing. Under the leadership of the president's office and the marketing department, I cooperated with the director of the outlets to do a good job in deposit and loan business and intermediary business. In business activities, I put service to the grassroots and customers in the first place, and the communication with outlets and customers was in a harmonious state, and many things were solved. Compared with the agency security department, our customer department has more management functions, and compared with the business outlets, it has more management functions. It is necessary to manage and operate. Our task is quite heavy and our responsibility is also considerable for all business departments of the superior branch, all outlets and key customers. Customers are the foundation of commercial banks' development, and they make great efforts to tap customers' sources to ensure the realization of their tasks. First, make full use of the advantages of our bank's settlement, and find an account-opening unit for cities and towns, from which we can tap many high-quality customers. The second is to dig other banks' deposits, aim at the unit to find relationships, and make an all-round attack. Take the initiative to establish a good emotional relationship with customers, form a customer-centered business philosophy, think about what customers think and worry about what customers are anxious, so that customers can truly feel the superiority of our branch office. At present, the following achievements have been made: in terms of international business, the settlement volume last year was more than 5 million US dollars, which was in the leading position of the branch; The loan stock is billion yuan, including short-term billion yuan, housing and medium-and long-term billion yuan. There are many existing households, and the current loan stock and the number of households are the first in the city.

4. Actively carry out loan marketing. In order to meet the needs of farmers and rural economic development in the new era, solve farmers' loan difficulties, promote farmers to increase their income and improve the banking business, I actively promoted farmers' micro-credit loans and publicized the bank's policy and service commitment to benefit farmers according to the work requirements of the "Action Plan for Supporting Agriculture and Benefiting the People" carried out by provincial branches. Based on the principle of "benefiting farmers and enriching the people, supporting agriculture and enriching the society, being honest and trustworthy, treating them differently, being quick and efficient, facilitating farmers and giving priority to credit users", we will innovate our working ideas, strengthen our marketing concept, and vigorously promote the "Supporting Youth Entrepreneurship Project" and "Credit Construction Project". In order to ensure the smooth development of supporting agriculture and benefiting the people, I often go to farmers to understand their needs and ideas, and also participate in on-site evaluation of credit users, on-site loan issuance, and open credit operation procedures with township party Committee cadres, so as to enhance people's understanding and trust in the "Huinong Card" and ensure the smooth development of the "Huinong Card". In 2xx years, I accumulated hundreds of millions of loans, which effectively promoted the structural adjustment of agricultural industrialization and the transformation and development of small and medium-sized enterprises.

Third, be strict with yourself and establish a good image

Being engaged in the position of account manager in the financial industry involves all walks of life. Successful people will inevitably encounter all kinds of economic temptations. In the face of these, I have skillfully resolved it, led an honest and clean life, maintained the true colors of an excellent account manager, and set an industry model. Through professional and honest quality services, more and more individual customers have made their assets more rationally allocated and achieved more effective value-added and preservation. Many customers have repeatedly expressed their gratitude by giving me gifts or cash, and some even sent gifts or shopping cards directly to me. Faced with this situation, I didn't directly refuse the kindness of the customer, but I made an appointment with the customer separately, returned the gift to the customer quietly and intact, and patiently explained the policy and system of our bank to the customer, and expressed my heartfelt thanks to the customer for his appreciation. After my proper handling, these customers not only took the initiative to take back their gifts, but also trusted and respected me more than before. These small "episodes" did not affect the feelings between me and my customers, but made my relationship with my customers more harmonious. Many customers will sincerely say that I am their trustworthy person!

IV. Ideas for the next step

The account manager is the window of external service and the external image of the branch. The level of personal quality directly reflects the service level of our bank. I know that I still have many shortcomings, such as being prone to impatience when encountering difficulties, needing to improve my comprehensive coordination ability, needing to enrich my work experience, and not being systematic enough in my work. In the future, I will try my best to do the following. I hope leaders and colleagues will supervise and guide me.

1. Strengthen team awareness and establish a collective concept. Team spirit is a concentrated expression of collective cohesion and combat effectiveness. The completion of anything needs the combination of collective wisdom. With a strong team, there are no insurmountable difficulties and obstacles. One chopstick is very easy to be broken, but ten chopsticks are difficult to be broken. After all, a person's strength is limited. Therefore, as an account manager, we must unite as one, devote ourselves to the bank's reform and development with great efforts and high passion, reshape the brand-new image of the bank's staff and build a first-class staff.

2. strive for perfection and fully serve customers. A scholar said: the real quality service is the conscious behavior from the heart, not the mechanical compliance with the rules and regulations. To this end, we should further improve service quality, strive for service brands, attract customers with high-quality services, and effectively improve customer satisfaction.

3. Strengthen marketing and do a good job in loan.

(1) While maintaining old customers, we should explore new resources, such as gold customers, refining companies, companies, companies, etc., to find new breakthroughs in loans. Do a good job in the company and develop international business, intermediary business and full margin bill business to improve deposit business.

(2) Strengthen the marketing of enterprises in industrial parks. With the tight credit funds this year, we will make greater use of credit resources. Visit the park frequently, get information, understand the needs of enterprises in time, and provide all-round services to achieve win-win and mutual benefit.

(3) Overcome youthful impatience, be down-to-earth, improve work initiative, be not afraid of doing more things or doing small things, improve and improve yourself in bit by bit practice, and never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glory.

The above are personal work achievements and next work plans in the past years. Please criticize and correct any improper points! Personal work summary of bank account manager (3)

I received a transfer order from the provincial branch in April 2xx and was transferred to the account manager of the branch. During the eight months' work in the sub-branch, I worked hard and paid attention to innovation. At the same time, my business level has been continuously improved, and I have also made great progress in ideology. Now I will summarize and report my work in the three quarters of 2xx as follows:

1. Familiarize myself with the new environment

In the second quarter of 2xx, under the care and guidance of the branch president and colleagues from all lines, I became familiar with the new working environment in a short time. At work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by the bank, and constantly improve my theoretical quality and business skills. From March to June of 2xx, I participated in the afp (Financial Planner) qualification training organized by the Financial Training Center, obtained the qualification to take the afp certification examination, and successfully passed the afp certification examination in July of 2xx. Through this all-round training and study, I deeply realized the importance of my post and the urgency of business development. In my work, I combine the theoretical knowledge I have learned with the practical problems encountered by customers, dare to explore new theories and problems, and work creatively.

in a new position.