1. Patience: The service personnel of letters and visits should have a patient and meticulous attitude, listen to the questions and troubles of the letters and visits, do not rush to interrupt or interrupt the statements of the letters and visits, and give full listening and understanding.

2. Enthusiasm: The petition service personnel should treat the petitioners with a warm and friendly attitude, show a cordial and harmonious communication atmosphere, actively respond and answer questions, and make the petitioners feel valued and cared for.

3. Occupation: Petition service personnel should have professional knowledge and skills, give accurate and constructive opinions when answering and solving problems, follow relevant laws and procedures when handling petitions, and strictly protect the legitimate rights and interests of petitioners.

4. Fairness: The service personnel for letters and visits should handle the matters of letters and visits fairly, fairly and openly, do not take sides with any party, act in strict accordance with the law, follow the principle of objectivity and impartiality, and safeguard social and public interests.

5. Dedication: The service personnel of letters and visits should be enterprising, treat their work with a highly responsible attitude, actively solve the problems of the petitioners, help them solve their difficulties and troubles smoothly, and provide a satisfactory service experience for the petitioners. All these words are in the hope that the petition service personnel can treat the complainants in a positive, sincere, professional and responsible manner, provide them with a good service experience, help them solve problems and get fair treatment.