Sample work summary for drugstore sales staff

A fulfilling work life has passed by without noticing. Looking back on this period, our work ability and experience have grown, so write it down carefully. Work summary, learn lessons and guide future work. So have you ever understood the work summary? Below is a sample drugstore salesperson work summary that I compiled for everyone for your reference. I hope it can help friends in need.

Summary of the work of pharmacy sales staff 1

The salesperson is one of the core of the pharmacy. The quality of a pharmacy depends mostly on the salesperson of the pharmacy. Most of the pharmacies are To do business with repeat customers, pharmacy salespersons must act as doctors for minor illnesses and as consultants for serious illnesses, and give patients a sense of security. Wait, drugstore salespeople are no joke. You have to cure diseases and make money at the same time. This is the position of an art salesperson. It seems very ordinary, but to do this job well is not simple. You also need to remember the name of the medicine and the location of the medicine. There are many medicines in pharmacies.

The salesperson’s theme is service with a smile

I learned a lot about medicines, and also summarized some things that I think are more important, what is important first to ensure work quality and improve work efficiency. Speaking of work, I usually arrive at the store about 10 minutes early to calm down and prepare for the day's work. When I see a customer, I smile and say, "Hello, sir (or others)!" Similar politeness Phrases such as "I'm sorry"...

Every customer walks into the pharmacy with certain needs, so the pharmacy salesperson must understand the customer's true purchasing motivation as soon as possible in order to recommend the best product to him. Suitable medicines.

Observation + probing + consultation + listening = fully understanding customer needs - the sales formula for drugstore salespersons Observation + probing + consulting + listening = fully understanding customer needs - the sales formula for drugstore salespersons

Every customer walks into the pharmacy with certain needs, so pharmacy salespeople must understand the customer's true purchasing motivation as soon as possible in order to recommend the most suitable medicine to him. So, how can we understand the purchasing needs of customers? By carefully observing customers' movements and expressions, we can gain insight into their needs and find clues to their purchase intentions.

1. Observe the action. Are customers in a hurry, walking quickly into the pharmacy looking for a medicine, or wandering around carelessly? Do they pick up a medicine again and again and look at it, or do they go back and look at it multiple times. Pharmacy salespeople pay attention to these behaviors of customers and can see through their psychology.

2. Observe the expression. When receiving the medicine handed over by the pharmacy salesperson, does the customer show interest and smile, or does he show disappointment and frustration? When a pharmacy salesperson introduces medicines to him, does he listen carefully or is he absent-minded? If the former is the case in both cases, it means that the customer is basically satisfied with the medicine. If it is the latter, it means that the medicine is not to the customer's appetite at all. When shop assistants make observations, be careful not to judge people by their appearance. Someone who is simply dressed may spend a lot of money to buy expensive medicines; someone who is well-dressed may buy the cheapest cold medicine. Therefore, pharmacy salespersons cannot treat customers based on subjective feelings and must respect customers' wishes.

Trial recommendation

By recommending one or two medicines to customers and watching their reactions, you can understand the customer's wishes. For example: a customer is carefully looking at the anti-inflammatory medicine. If the customer just says a simple greeting, the pharmacy salesperson can use the following method to detect the customer: "This anti-inflammatory medicine is very effective." Customer: "I don't know if it is." This kind of medicine was prescribed by the doctor, but it has been used up, and I forgot which one it was. "" Think about it carefully, and then tell me. You can also ask our doctor here. "Oh, I remembered, it's this one." Just like that, the drugstore salesperson concluded a deal with a tentative word. The alarm clock that the customer is looking at is the topic, but general questions are used, such as: "What do you want to buy?" Customer: "Nothing, I will just take a look first." Pharmacy salesperson: "If you need it, you can call me at any time. I.

"The drugstore salesperson did not get any clues about the customer's purchasing needs. Therefore, the drugstore salesperson must carefully observe the customer's behavior, coupled with appropriate inquiries and recommendations, he will quickly grasp the customer's needs. Ask carefully

When discovering customers’ needs and requirements through direct questions, we often find that customers will resist rather than tell them frankly. Therefore, the questions must be skillful, clever, and not hurt the customer’s feelings. Pharmacy salespersons can. Ask customers politely by asking several carefully selected questions, and introduce the medicine skillfully and praise customers to guide customers to fully express their true thoughts when asking.

1. Don’t ask questions unilaterally. Inexperienced pharmacy salespersons often make the mistake of asking customers too many unimportant questions or asking questions one after another, making customers feel "feeling". The bad feeling of "investigation" leads to disgust with the pharmacy salesperson and refuses to tell the truth.

2. Inquiries and drug reminders should be conducted alternately. Because "drug reminders" and "inquiries" are like two wheels on a bicycle Wheels and wheels simultaneously drive sales work. Pharmacy salespersons can use this method to explore bit by bit, and they will definitely be able to grasp the real needs of customers.

3. Inquiries should be made step by step. The salesperson can start with relatively simple questions, such as “Excuse me, who are you buying this medicine for? ” or “Would you like to buy bottled or boxed? ", and then observe and judge whether it is necessary to selectively ask some in-depth questions through the customer's expressions and answers. Just like the example above, gradually narrow the general discussion to the core of the purchase, and when asking more sensitive questions, the pharmacy The salesperson can look away slightly and observe the customer's performance and reaction easily.

Listen patiently

Let the customer speak freely, regardless of the customer's praise, explanation, complaint, refutation, or warning. , blame, insult, she will listen carefully and respond appropriately to show concern and attention. Because what the customer says is "indelible", the pharmacy salesperson can understand the customer's purchasing needs from listening, and because the customer respects her. For those who can listen carefully to what they say, they are willing to repay. Therefore, listening - listening carefully to customers is a piece of lifelong advice for novices and experienced shopping guides. Listening like this It is important, so how to listen attentively?

1. Be prepared for “listening” first and be patient in listening to customers; secondly, be prepared for business. , you must know the medicines you sell, and consider in advance what questions customers may ask and how you should answer them, so as not to be at a loss when the time comes.

2. Don’t be distracted and pay attention. It is also a science. When the customer speaks too fast or does not match the facts, the pharmacy salesperson must not be absent-minded, let alone show an expression of impatience. Once the customer finds that the pharmacy salesperson is not paying attention to what he is saying, the pharmacy salesperson must not. It will also lose the trust of customers, resulting in sales failure.

3. Ask appropriate questions to help customers figure things out. In principle, pharmacy salespeople should be patient when customers talk, whether they like to listen or not. Don't interrupt the other person, but asking questions at the right time is more effective than just nodding in agreement or standing aside expressionlessly. A good listener is neither afraid to admit her ignorance nor to ask questions to the customer, because she knows Doing so will not only help customers figure things out, but also make the conversation more concrete and vivid. In order to encourage customers to speak, the pharmacy salesperson should not only encourage customers with their eyes, but also nod from time to time to show understanding or agreement. For example: " "I understand what you mean", "You mean...", "This medicine is very good", or simply say: "Yes", "Not bad", etc.

4. From While listening, understand the opinions and needs of customers. Customers often have opinions, needs, questions, problems, etc. in their hearts. Pharmacy salespersons must let customers express their opinions in order to understand needs, solve problems, and clear up problems. Before understanding the customer's real needs, it is necessary to find a topic and let the customer keep talking. This not only avoids misunderstandings caused by listening to fragments of language, but the pharmacy salesperson can also learn from the customer's conversation content, tone, expression, and body movements. Observe and figure out the real needs during the movement. 5. Pay attention to daily exercise.

Listening to other people's speech is also an art. Pharmacy salespersons can practice listening and master listening skills at any time when talking with friends, family, and service customers. Over time, their listening level can be greatly improved, and they can also learn from Learn a lot of useful knowledge by listening. Finally, I would like to remind all pharmacy salespersons not to think that they know what customers want. They must listen carefully to every word they say, and identify the issues that customers are most concerned about through their conversations, and then make reasonable suggestions based on their needs. Only in this way can we achieve twice the result with half the effort. Pharmacy Sales Staff Work Summary 2

I came to work at the first branch of xx on February 1, XX, and officially became a full-time employee on July 1. Of course, the original company headquarters planned to arrange for me to do logistics warehouse handling work that had nothing to do with my major, which was a career that I could not accept. Fortunately, in February XX, I was invited by like-minded relatives to come to the Yinglin No. 1 Branch of Tongyi Pharmaceutical Co., Ltd. to engage in a job that I like. I returned to a job that is full of passion and challenge and that is also my favorite. Industry——Marketing of pharmaceuticals and related health products. Since I started working in the pharmacy, with the care and help of the store manager and colleagues, I have continuously accumulated and broadened my work experience at work, and my sales level has continued to improve in the past six months.

While working in the pharmacy, I carefully studied the "Drug Administration Law", "Business Management System", "Product Quality Law", "Commodity Quality Maintenance" and other relevant laws and regulations, and actively participated in the drug supervision and administration organizations On-the-job training provided. Take safe and effective medication as your professional ethical requirement. Serve the people wholeheartedly and treat others with courtesy. Serve enthusiastically, answer questions patiently, provide patients with some health care knowledge about medication, and improve their own quality and professional level through continuous practice, so that patients can use safe, effective, and stable medicines and continue to work hard.

Drugs are used to prevent and treat diseases, as well as for rehabilitation. As a pharmacy staff and the final gatekeeper of drug sales, I work hard to learn pharmaceutical knowledge, provide relevant consultation to patients politely and enthusiastically, and understand the patients. We provide patients with safe, effective, and cheap drugs according to their physical condition, and at the same time explain the nature, flavor, efficacy, usage, usage, dosage, precautions, and side effects of the drugs in detail, so that patients can use them with confidence. During the dispensing process, strictly follow the doctor's prescription and do not change the dosage at will. Some medicines contain heavy metals, which will leave sequelae and adverse reactions if used for a long time. To ensure the safety of patients' medication and life, through knowledge from shallow to deep, from theory to practice, and Through practice, we have continuously deepened our understanding of pharmacology and summarized some pharmacological common sense.

1. Master the identification methods of Chinese medicinal materials. Commonly used methods include basic source identification, traits, microscopy and theoretical identification. The empirical identification method is relatively simple and easy (seeing, hand molding, smelling, tasting, water test, fire test). Take the identification method of traditional Chinese medicine properties as an example: How to identify stem-type traditional Chinese medicine: including the stems of medicinal woody plants or only using Its woody parts, as well as the stems and vines of a few herbaceous plants. Among them, the medicinal parts of stem-type traditional Chinese medicine are woody plant stems and vines, such as Akebia chrysanthemum, Millet Spatholobus, etc.; the medicinal parts are herbal plant stems and vines, such as Celestial vine; the medicinal parts are stems and branches, such as Oni Jianha; The medicinal uses are from the pith of the stem, such as Dengshancao, Tongcao, etc. The medicinal parts of woody plants in traditional Chinese medicine are the parts within the cambium of woody plant stems, such as hematoxylin, agarwood, resin, volatile oil, etc. Identifying the cross-section of the rhizome is the key point in distinguishing the rhizomes of bileaf plants from the rhizomes of monocots. The rhizomes of dicotyledonous plants often have a cork layer on the surface, with vascular bundles arranged in a ring. The wood has obvious radial texture and an obvious pith in the center, such as Atractylodes, Atractylodes, etc. The surface of monocotyledonous plant rhizomes has no cork layer or only a thin suberized tissue. Ring patterns of the endodermis are usually visible, and there are small dots of vascular bundles scattered in the cortex and stele. There is no pith, such as Polygonatum sibiricum, Polygonatum odoratum, etc. In addition, there is also the identification of the properties of skin Chinese medicines, leaf Chinese medicines, flower Chinese medicines, fruit and seed Chinese medicines, whole herb Chinese medicines, algal and lichen Chinese medicines, resinous Chinese medicines and mineral and animal Chinese medicines.

2. Practicing the processing and processing technology of traditional Chinese medicine, for example: processing can enhance the efficacy of the medicine, change or moderate the performance of the medicine, reduce or eliminate the toxicity or side effects of the medicine, change or enhance the effect of the medicine Location and trend for easy adjustment and preparation. Enhance the efficacy of medicines: For example, fried mustard seeds, perilla seeds, cassia and other hard-shelled medicines can be decoctioned to extract the effective ingredients; roasting epimedium with mutton fat can enhance the efficacy of treating impotence; preparing Nanxing with the method of bile can enhance the anti-inflammatory effect. stem effect.

Changes can alleviate the properties of drugs: Different drugs have different properties, and drugs with strong cold, hot, warm, or cool properties will have side effects in clinical applications. For example, raw licorice can clear away heat and detoxify, and roasted with honey can nourish the body and replenish qi; raw puhuang can activate blood circulation and remove blood stasis, and stir-fried charcoal can stop bleeding. Reduce or eliminate the toxicity or side effects of drugs. Some drugs have good efficacy, but have too much toxicity or side effects and are not safe for clinical application. If they are processed, the toxicity or side effects can be reduced, such as Aconi, Aconite, and Aconite. Methods such as soaking, blanching, steaming, boiling and adding auxiliary materials can reduce toxicity; processing Phytolacca and Acacia Semen can reduce toxicity; Baiziren is used to calm the mind and calm the mind, but if the oil is not removed and cream is not used, it will cause slippery intestines and diarrhea. role.

Chinese medicine has a history of thousands of years. It is a summary of the rich experience of people’s long-term struggle against diseases and an important part of my country’s excellent national cultural heritage. During my many years of work and study, I have adhered to integrating theory with practice, constantly exploring and innovating, learning everything, adhering to the purpose of service, being honest and law-abiding, doing my job well, and contributing to the development of traditional Chinese medicine. Pharmacy sales staff work summary 3

Time flies! In the blink of an eye, I have been working at xx Chain Health Pharmacy Co., Ltd. for 10 months. During these 10 months, I learned a lot about drug sales. In order to better complete the work, sum up experience, use strengths and avoid weaknesses, and improve one's professional knowledge and sales skills, the work summary and the 20xx work plan are now reported as follows:

1. Work report

< p>Since I started working on March 12, 20xx, I have completed my work seriously, studied hard, thought positively, and my work ability has gradually improved.

After investing in a new job, I also started a new job-pharmacy sales. This job gave me a lot of pharmaceutical expertise. Therefore, in actual work, I always strictly demand myself and be cautious.

In addition, the fast train relies on the headband. Since it is a new job, there are many shortcomings in terms of sales ability and thinking. In these aspects, I have received support from company leaders and departments. The correct guidance and help from leaders and senior employees in this department have improved my work ability, clear direction and correct attitude. I believe it laid a good foundation for my future development.

2. Work Impressions

After entering the new job, after three months of training, I have a deeper understanding of this job. Everyone has different understandings and feelings about work or career, and I am the same. For me, I usually grasp my thoughts from two angles.

The first is mentality. To paraphrase Milu’s words, “Attitude determines everything.” Only with the right attitude can we use the right methods, find the right direction, and achieve the right results. Specifically, my attitude towards work is to choose what I love and then do my best for what I love. I have always believed that work should not be a task or a burden, but should be a kind of fun and enjoyment. Only if you become interested in it and fall in love with it completely can you fully appreciate the happiness in it. I believe that I will find the joy of my work in the hard exploration and discovery of this business, and only then can I do my best for it without reservation. It can be said that only if you know how to enjoy your work can you know how to succeed, and you must not force yourself during this period.

Secondly, there is the issue of ability, which can be divided into professional ability and basic ability. I can use a simple example to illustrate my understanding of this issue: for a camel, its professional abilities determine its ability to survive in the desert environment, while its basic abilities include adaptability, endurance, natural alertness, etc. , determines how long it can survive in the desert environment. Specific to people, professional ability determines your suitability for a certain job. Basic abilities, including self-confidence, collaboration ability, ability to take responsibility, adventurous spirit, and development potential, etc., will directly determine the vitality of the job. A successful person in career must be a person who can coordinate the development and operation of the two abilities well.

3. Work Goals

The arrival of 20xx means a new starting point and a new beginning.

1. Improve your professional knowledge, make your professional vision broader, learn from your colleagues around you, and participate in more training organized by the company; improve your sales skills; sales awareness: strengthen p For sales of Category P products, you should carefully search for the Category P details issued every month. It is necessary to have a complete range of varieties with high gross profit to avoid out-of-stock situations.

2. Fill in the registration record of missing medicines and make timely transfers. On the monthly membership day, publicity work should be done in advance to inform every member as much as possible

3. Drug plan: replenish drugs. In the process of selling medicines every day, according to sales patterns and market changes, medicines that are lacking in variety or are insufficient in quantity on the shelves must be replenished as soon as possible to ensure that the shelves are fully stocked. The number of refills should be based on taking into account the capacity of the drug on the shelf, and try to ensure the sales volume before the next application plan. It is also necessary to put medicines of the same variety, different prices, and different origins on the counter at the same time as much as possible, and highlight the varieties with high gross profit when displaying to facilitate customers' purchase

4. Smile service: Smile is A comfort that can "a smile be worth a thousand dollars" to others. If this kind of smile is naturally integrated with friendly, sincere eyes and well-trained manners, it is actually a "delicious dish" that will make others praise you. Therefore, we must serve customers wholeheartedly and treat others with courtesy. Warm service. Answer questions patiently

5. Positive hard-working spirit: Pharmacy salespersons face many problems every day and can easily become frustrated, so it is important to maintain a good attitude. It should be noted that success not only relies on strong skills, good attitude, connections and opportunities, but also a mentality of perseverance and unwillingness to admit defeat. More importantly, it is important to maintain a positive attitude towards the things around you at all times, maintain a vibrant heart, and never stop when things happen. Be discouraged, always believe, don't give up at critical moments, despair is hope.

6. Store appearance: In order to create a good shopping environment for customers and create more sales for the company, salespersons must do their jobs well in the following aspects. First of all, do a good job in daily cleaning and create a comfortable shopping environment for customers; secondly, serve customers proactively and meet consumer needs as much as possible; constantly strengthen service awareness and use heartfelt smiles and politeness. Use civilized language to make customers leave the store with satisfaction

7. Unity and upward: To borrow a famous saying: "With unity and one heart and one mind, any powerful enemy and any difficult environment will surrender to us." Three people save effort, four people are more relaxed, and if everyone is united, Pepsi can succeed.

The above is a summary of my work in 20xx and my future work goals.

20xx has passed. This year is full of opportunities and challenges. Every little thing in daily work contains joy and happiness. As long as we experience it with a happy heart and use happiness look at it with eyes. No difficulties or setbacks will faze us. In the past year, under the careful care and guidance of the leaders and through our own unremitting efforts, we have achieved certain results in our work, but there are also many shortcomings that need to continue to be corrected!

In the new year, I believe that the business of pharmacies will get better and better. These require our good services and high-quality drugs. I believe that a better tomorrow is just around the corner! Come on ;