Building a harmonious police-citizen relationship is a systematic project that requires comprehensive consideration from various aspects such as scientific connotation, realistic performance, underlying reasons, and method application. The author attempts to discuss how to build a harmonious police-civilian relationship from a specific operational level.

1. Start with ideological and political education and focus on solving the ideological concepts and understanding problems of public security police officers

1. We must thoroughly study and practice the scientific outlook on development, and use the scientific outlook on development to guide public security work and Guide the construction of harmonious police-citizen relations. Through in-depth study and practice of the Scientific Outlook on Development, we will guide the police to deeply understand and accurately grasp the scientific connotation, practical manifestations and fundamental causes of harmonious police-citizen relations, learn to use the Scientific Outlook on Development to guide public security work, analyze police-citizen relations, and promote harmonious police-citizen relations. Relationship building. Second, we must pay close attention to the ideological construction of law enforcement and firmly establish the concept of law enforcement for the people. Educate and guide the majority of police officers to always love and serve the people, always have the ambition to facilitate and benefit the people, always eliminate the troubles that harm the people, regard law enforcement and service for the people as the purpose and destination of law enforcement, and fundamentally solve the problem of The question of who holds power, who enforces the law for whom, and whom we serve must truly put the interests of the people first as our eternal pursuit. Educate and guide the police to firmly establish the concept of performing their duties strictly in accordance with the law, and organically integrate the fight against crime and the protection of human rights, the pursuit of efficiency and the realization of justice, and the form of law enforcement and the purpose of law enforcement. Third, we must vigorously strengthen education on the concept of harmony, establish public concepts, and improve service awareness. The concept of harmony is the basic concept of the Scientific Outlook on Development. Various measures must be taken to guide the police to firmly establish a Marxist mass view, strengthen service awareness, enforce the law in a civilized manner, and act impartially. Starting from the practical things that are visible and tangible to the masses, we must truly grasp the situation. We should work hard, think about what the people think, be anxious about the needs of the people, and lay a solid ideological foundation for living in harmony with the people.

2. Start from where the people are satisfied and effectively solve problems for the general public

Practice has proved that there are many working practices of public security organs that are very popular among the people. All good traditions, good practices, and good experiences that are welcomed by the masses and represent the interests of the broad masses of the people must always be carried out well. First, we must do our best to maintain social stability, control the overall public security situation, and create a safe community with fewer crimes, good order, and people's satisfaction. The key to improving police-community relations is whether you can provide the masses with a safe, stable, and harmonious living and working environment. The public security organs must continue to implement effective measures such as creating safe communities, safe avenues, and smooth traffic projects as long-term mechanisms. Second, we must carry out in-depth activities to love and facilitate the people and do practical things for the people. It is necessary to closely integrate the law enforcement, management and service work of the public security organs, effectively find the right carriers, broaden the channels, creatively and continuously carry out various practical activities to love the people, start from the things that the people are most concerned about and urgently need, and truly serve the people. Solve real problems. We must find ways to let the public understand the public security organs and the people's police, enhance mutual trust, respect and cooperation, and strive to establish a professional image of the public security organs that are friendly to the people, fair and civilized. Third, we must continue to insist on "opening the door to receive visits", deepen the implementation of large-scale visit activities, and build a bridge of mutual assistance, mutual trust, and mutual love between the police and the people. Solve the petition issues involving the public security organs with enthusiasm and due diligence, visit needy and vulnerable groups such as subsistence allowance families, orphans, old and young, etc., understand the sufferings of the masses, listen to the voices of the masses, and strive to do good things, do practical things, and solve problems for the masses, Resolve conflicts, reduce grievances, straighten out emotions, and promote harmony. Fourth, we must continue to deepen the construction of civilized windows and improve work efficiency and service levels. Closely focus on the needs of local economic and social development, comply with the new requirements and expectations of the people, innovate service methods, tap service potential, provide various conveniences to the people to the maximum extent, and win the trust of the people with practical actions and work results.

3. Start from the areas where the people are dissatisfied and work hard to eliminate their own bad chronic diseases

In view of the many "inadequate" and "incompatible" problems that still exist in the public security organs themselves , we must take practical measures and make great efforts to correct them. One is to no longer participate in non-police activities. It is necessary to strictly define the boundaries between police activities and non-police activities in accordance with laws and regulations on the responsibilities and tasks of public security organs, standardize the approval system for the use of police forces, strictly enforce police deployment procedures, and establish and improve accountability mechanisms. The second is to seriously investigate and deal with cases of police violations of laws and disciplines. We will focus on investigating and handling cases that have received strong public feedback from the public regarding the use of power to handle relationship cases, favor cases, money cases, participation in "pornography, gambling, drug" and other socially ugly activities, and use of the power in hand to engage in power rent-seeking. The third is to vigorously rectify various law enforcement issues.

We must resolutely correct the stubborn ideological problems of privilege, indifference in purpose, harming the interests of the masses, and treating the masses with "cold push" and "taking advantage of others." Continue to vigorously rectify chronic law enforcement problems such as torture to extract confessions, abuse of coercive measures, arbitrary collection and punishment, interception and misappropriation. The fourth is to focus on solving petition issues involving the vital interests of the masses. Strengthen the leadership's work in receiving visits, and further form a system with the accountability system for letters and calls as the core, with the county-level public security organs handling initial letters and visits as the focus, supported by the regular visits of various departments and police types, and at all levels. The basic pattern of petition work is to dispatch a supervision team to receive calls, so that the legitimate rights and interests of the people can be effectively and lastingly protected, so that the people can truly feel the professional style of the public security organs in safeguarding the people's rights and serving the people wholeheartedly, and constantly consolidating the quality of public security work. public base, and strive to improve the credibility and affinity of public security organs for law enforcement.

Four. Starting from communication where the people are prone to misunderstanding, we should make every effort to strengthen the construction of police-public relations

In practical work, to gain the understanding and support of the people, we must Strengthen the construction of police-public relations, improve the transparency and openness of public security work, and further strengthen exchanges and communication with the people. First, we must vigorously strengthen public security propaganda work and give full play to the role of public security propaganda positions. In accordance with the requirements of "close to the practice of public security work, close to the real struggle life of public security, and close to the thoughts and work reality of the majority of police officers", make full use of various news media to vigorously publicize the work of public security organs in maintaining stability, combating crime, serving the masses, and conducting emergency rescue and disaster relief. The great sacrifices made and the outstanding contributions made. It is necessary to cultivate and select a large number of advanced models to achieve the purpose of gathering police morale, boosting morale, and inspiring fighting spirit internally, and promoting integrity externally, establishing a good image, and establishing a close relationship between the police and the people. Second, we must extensively carry out colorful and diverse public security cultural activities. Actively create conditions to effectively carry out various public security cultural activities, create an important carrier and platform for police-citizen communication and interaction, and promote harmonious police-citizen relations. Third, we must strengthen the guidance of police-related public opinion, establish an online comment team, guide netizens to objectively understand the truth, conduct rational analysis and judgment, and actively create an online public opinion environment that is conducive to public security work. It is necessary to organize specialized forces to pay close attention to the dynamics of social sentiment and public opinion, pay attention to discovering signs and tendencies of negative police-related reporting information, and take effective measures in a timely manner to nip them in their bud to the greatest extent and control the impact to a minimum. It is necessary to establish and improve public opinion research and judgment, rapid response and news release working mechanisms. For untrue reports and online information, it is necessary to promptly clarify the truth, prevent media hype, disclose the results of handling, eliminate negative impacts, and firmly grasp the initiative in guiding public opinion. Fourth, we must continue to carry out the "Opening the Door to Review Police" activities and explore ways to guide public opinion in policing. By employing the masses as law enforcement supervisors and integrity supervisors, setting up reporting hotlines, opening mass mailboxes and other methods, we will further unblock and broaden the channels for contacting the masses, consciously accept the supervision of relevant departments, all walks of life and the people, and actively create a favorable environment for A good social atmosphere for public security work.