Summary of personal work in the back office 1 20xx, as a back office of * * * * project, my main job was to make information on the back office of bridges and culverts, and was responsible for collecting, sorting and archiving the information.
With the goal of "improving myself in my work and creating value for the company", I studied hard, consulted my leaders, learned from my colleagues, innovated constantly, and successfully completed my job. I have some experience in this industry, and my professional skills and working ability have made great progress.
First, work experience
According to the working experience of half a year, I realize that data is also an extremely important link to measure the quality of a project, in addition to being reflected by engineering entities. The data can reflect the advantages and disadvantages of materials used in the project, whether the connection between processes meets the requirements, whether the project is constructed according to the drawings and so on. Therefore, internal personnel play an important role in engineering construction. In addition, I completely abandoned the idea that "work experience is more important than academic qualifications" because the two are complementary. I think that "vision determines thinking and thinking determines the way out". With a solid theoretical foundation, you will have broad ideas when dealing with problems, and your work experience can provide important reference when dealing with problems. Therefore, as the company's documenter, I strictly require myself to accumulate experience from practice, strengthen my study, do a good job in collecting, sorting and archiving information, and make due contributions to the company's development.
Second, professional skills.
Through 20xx years' practical work, I have closely combined theory with practice, and quickly mastered the technological process and relevant specification requirements of bridge and culvert construction. From the first time I studied and studied drawings to now I can find the mistakes in drawings, and my professional skills have made great progress. I deeply realized the meaning of the wise saying "Practice makes true knowledge". At present, I am using my spare time to learn the drawings and construction methods of tunnels and subgrade, seize the time to fully understand the civil engineering construction industry, arm my brain with professional knowledge, and lay a solid foundation for future work.
Third, the ability to work
From a college student who just left school to a skilled librarian, I have experienced a process from the initial hectic to the present. I insist on finishing what you can do today. I'd rather work overtime to ensure that the information is filed in time.
At work, I give full play to my subjective initiative and explore a set of methods to improve work efficiency. As we all know, the work of data collation is complicated, and it is easy to forget everything by brain memory, so I have prepared a "work task list" to record the tasks I think of at any time to ensure the orderly work every day; In order to make the archived data clear at a glance, I compiled a "list of archived data" to record the archived data. When reporting the work, the data were properly classified, true and accurate, and the electronic version of the data was intact, which was praised by the leaders.
Fourth, career planning.
Documentary is the most basic and comprehensive work in the civil industry. I think as a new employee, the position of information officer is a good platform for all-round learning. The contact range of librarians is very wide, including the safety, quality, technology and on-site comprehensive management of civil industry, laws and regulations, construction quality specifications, technical standards, safety standards and so on.
Some people say that "there are two results in being an information officer: one is the mechanical work that is repeated forever, and in layman's terms, there is no future; One is to work hard and fully understand and master the work to be done in the future through the work of librarians. " So in the stage of being an information officer, I focused on my career goals to study, lay a solid foundation for my future development direction, and gradually show my talent in this field. At the same time, I pay close attention to the latest national policies and industry trends in my spare time, actively understand the examination information, and prepare to take the 20xx first-class registered structural engineer basic course examination, so as to make achievements in the construction industry as soon as possible and become a civil engineering professional engineer.
Although I have made some achievements in my work, I am still soberly aware that there must be many shortcomings in my work. In the new year, I will be more strict with myself, study hard, constantly update and supplement new professional knowledge, improve my business level and work ability, sum up my experience and better complete the data sorting work. I told myself that my goal in 20xx years is to be an excellent librarian, but my career goal in life is not just to be a librarian. I will take practical action, I have the ability to undertake more technical and professional work!
Summary of personal work in the back office 2 20xx years slipped away inadvertently. Looking back on this year, step by step! 20xx joined xx Company in February. During my tenure, I am very grateful to the company leaders and colleagues for their support and help.
With the support and help of company leaders and colleagues, I quickly integrated into our collective, became a member of this big family, and made major breakthroughs and changes in working methods and working modes. During my tenure, I strictly demand myself to do my job well. The work in 20xx years is summarized as follows.
Daily work in the back office
As the sales office of xx Company, I am well aware of the importance of the post and can also improve my personal communication skills. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. Mainly from the following aspects to carry out the work:
1, daily business contact, customer service, handling customer complaints, answering customer consultation calls and phone records.
2. Communicate sales policies and send business letters to customers.
3. Arrange, record and track the results of sales meetings.
4, do a good job in the archives management of this department, establish customer information files (involving the basic situation of users, use
Variety, quantity, price and settlement method).
5, all kinds of promotional activities, statistical expenses reimbursement and other assistance.
6. Establish a sales ledger (reflecting the price of sales revenue, transportation and miscellaneous fees, the amount of payment for goods recovered, and the amount of goods that should be received.
Amount).
7. establish a sales expense account (reflecting the internal expenses of the department and the expenses and travel expenses of various business personnel,
The extraction amount of freight and miscellaneous fees, lump sum fees or fixed lump sum fees).
8. Statistics and summary of various reports, as well as printing and forwarding of reports.
9. The preliminary examination and report of the sales manager's travel expenses shall be signed and approved.
10. All kinds of sales materials and data involving the trade secrets of our factory shall be properly kept and shall not be lost.
Or leaked to the outside world.
1 1. Analysis and archiving of competitive brand information of similar products, collection, registration and classification of sales-related publicity materials.
Send.
12. Check, track and follow up the monthly repayment amount of customers.
2. Existing shortcomings and plans
The understanding of solar energy market is not deep enough, the technical problems of products are too weak to explain clearly to customers, and some big problems cannot be solved quickly. In the process of communicating with customers, we rely too much on and trust customers, which leads to a series of adverse reactions. The work is not done well and the guidance is not enough, which affects the sales performance of the marketing department.
With the arrival of 20xx, on the basis of doing my job well, I have to do my best to master some technical knowledge and do my best to deal with the above problems freely and calmly. Constantly enhance their ability to distinguish, on this basis, better communicate with customers, can think for the interests of the company.
Some suggestions from three departments.
In next year's work plan, we will mainly do the following work.
1. Establish a sales team that is familiar with business and relatively stable.
Talent is the most valuable resource of an enterprise, and all sales achievements come from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. It is an important task to build a harmonious and lethal team in next year's work.
2. Improve the sales system and establish a clear and systematic business management method.
Sales management is a long-standing problem in enterprises. It is a laissez-faire state for salespeople to go on business trips and meet customers. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.
3. Cultivate sales staff to find problems, sum up problems, and constantly improve their habits.
The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own opinions and suggestions, so as to raise their professional ability to a new level.
4. Sales target
The most basic sales target this year is to have a monthly income statement. According to the sales task assigned by the company, the task is divided into month, week and day according to the specific situation. Decompose the monthly, weekly and daily sales targets on each salesperson to complete the sales tasks in each time period; And improve sales performance on the basis of completing sales tasks.
I think the development of the company next year can not be separated from the overall quality of the employees of the company, and can not be separated from the company's guidelines and team building. Improving execution, establishing an excellent sales team, and having a good working mode and working environment are the keys to work.
Four summaries
Over the past year, we have gained a lot through hard study and continuous exploration. No matter in the work arrangement or in dealing with problems, we should be considerate and independent. I firmly believe that as long as you work hard, you can do it well. After working in the sales office for a year, sometimes I feel that I have some experience, or I am not careful enough, and I handle things by my own judgment.
So many problems have arisen and many mistakes have been made. Afterwards, I know whether it is my lack of social experience or improper handling. I am determined to improve my quality in my future work, rest and learn more about the philosophy of being a man, so that I can surpass myself now and strive for greater progress!
Summary of personal work in the back office 3. To cultivate salespeople to find problems, they must improve their work quality, have a strong sense of professionalism and a high sense of responsibility. After everything is finished, we must think and summarize, so that the work can be really planned and implemented. In particular, we should find out the shortcomings in our work and be good at self-reflection. This article is the "Personal Annual Work Summary of Sales Office" provided by the Sales Work Summary Channel of Work Summary Network, for your reference only!
I have a new beginning and new challenges in 20xx. At the beginning of 20xx, the company held a meeting and decided to transfer me from my office post to the marketing department to do back office work. After a year's office work, I have become familiar with the important points of my post, and I am very comfortable with office work. When I am preparing to start a new job in the new year, it is also a test for me to receive such a notice and go to a position I don't know at all. When I received this notice, my mood plummeted. After fierce ideological struggle, I resolutely decided to face new challenges with confidence. From unfamiliar to familiar, from ignorance to understanding, after a year of hard training, I have a deep understanding of the post of sales backstage. Now I will briefly summarize the work in the past year as follows:
First, adapt to the sales background work with a down-to-earth working attitude.
As the sales office of the company, I am well aware of the importance of the post and can also improve my personal communication skills. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. It grasps the search, sorting, archiving and feedback of the latest customer information, competitor information and product information in the market to ensure the sales staff. The arrangement of some documents, the signing of sales contracts, the editing of tenders, the progress of payment by users, etc. Are all useful decision-making documents. In the face of these tedious daily affairs, we should stick to it and enhance our sense of coordination. In the past year, we have basically achieved all our goals.
Second, strengthen learning and pay attention to self-cultivation and ability improvement.
When I first accepted the job in the sales office, I couldn't change my role for a while, but I still handled the office affairs and accepted some things assigned by the leaders. Because I didn't fully adapt to the work of the sales office, I made mistakes in my work. After the criticism and guidance of the leaders and my inner ideological struggle, I realized that this was a new challenge for me and a platform for me to improve myself. I must work hard.
Try to adapt, do this job well and cherish this learning opportunity.
So I searched for some contents and responsibilities of the sales office through the internet, books and various documents. At the same time, learn from leaders and colleagues with an open mind, learn from each other's strengths, and enhance service awareness and overall awareness. Be able to consider the work of the sales office in advance, and be able to plan, operate and implement related work quickly.
In addition, I also pay attention to draw nutrition from my work and real life, and complete information search, customer information registration, contract and tender editing according to some skills mentioned on the Internet and the actual situation of the company, so as to continuously improve my ability.
Third, insist on being a person in advance, strive to do a good job in the sales office, and serve colleagues and customers enthusiastically. In order to do a good job in the sales office and serve my colleagues and customers warmly, I have made the following efforts:
1. In terms of information search, we insist on searching online for relevant product information every morning and afternoon before going to work, and summarize and classify it, which is conducive to timely feedback of executable information to business personnel, thus developing new customers.
2. Customer consultation telephone, so that the registration is clear, detailed, summary and feedback; Collect, sort, classify and summarize relevant product data, and do a good job in pre-sales preparation for sales staff.
3. Drafting, processing, filing, classification and archiving of contracts and tenders. Write the contract in strict accordance with the regulations, make the terms clear, definite and accurate, and ensure the interests of the company; Understand the general situation of the contract, prepare relevant materials, track the logistics situation, ensure the goods arrive at the customer safely, and provide after-sales service for the customer. Supervise the salesman company to pay back the money to ensure the safety of funds. Make statistics on monthly sales, so as to make overall arrangements for production and ensure the completion of annual sales plan targets.
4. Record all kinds of expenses to ensure reasonable marketing expenses and avoid waste. Keep a clear record of every expenditure.
5. Information sorting and archiving of potential customers, franchisees, agents and suppliers; Record, feedback, negotiate and solve customers' complaints, opinions and suggestions; Cooperate with marketing, production, technology, finance and other related departments to ensure the smooth connection between production and sales. Company-to-company, company-to-customer, department-to-department public relations work, so as to do a strong backing.
6. In dealing with the relationship, I can take the initiative to fill the position at work. And can strengthen communication with colleagues, cooperate closely and support each other to ensure that the overall work does not go wrong. In my work, I made a working principle, that is, my work should be completed with good quality and quantity, and things that are not within my work scope should be completed on time with the cooperation of other people, so that I am proactive and enthusiastic.
Fourth, be strict with yourself and always be vigilant.
In my work, I try to sum up everything, and constantly explore and master ways to improve work efficiency and quality. I don't have enough experience in dealing with people and working experience. In my daily work and life, I should learn from my colleagues with an open mind, learn from their strengths, reflect on my own shortcomings and constantly improve myself. I always remind myself to be sincere with others, to have a correct attitude, and to actively find ways. No matter how big or small, I will try my best to do it. We must abide by the company's rules and regulations and be strict with ourselves. Treat everything with the belief of not seeking success, but seeking nothing.
Verb (abbreviation of verb) has its shortcomings.
1. I am not serious and responsible for my work, and my post awareness needs to be further improved. You can't be strict with yourself, and you can relax yourself at work. Because of the complexity of the sales office, things must be handled quickly, accurately and accurately. In this respect, I still have many shortcomings, sometimes my work is not in the state, I miss some important things, and I don't manage myself well.
2, the working procedure is not fully mastered, and the familiarity with their own work is not comprehensive.
The overall work lacks foresight and sense of responsibility, and occasionally there will be a flurry of work, and even some mistakes that should not have occurred.
3, lack of care, not careful enough. The work of the sales office is relatively simple but numerous, which requires me to be careful, have good professional quality and be thoughtful. In this respect, I am not careful enough, and sometimes I am careless, careless and thoughtless.
Sixth, the direction of future efforts.
1. In the future, we need to consult leaders and colleagues with an open mind, coordinate and communicate with you more, think, plan and learn from each other from the general trend and pattern, and improve our work level.
2, must improve the quality of work, to have a strong sense of professionalism, a high sense of responsibility. After everything is finished, we must think and summarize, so that the work can be really planned and implemented. In particular, we should find out the shortcomings in our work and be good at self-reflection.
Summary of personal work in the back office 4 20xx years have passed, and we have ushered in a new year.
Looking back on the past year, under the leadership of the branch party committee, with the joint efforts of cadres and workers, and through the joint efforts of other departments, our work has achieved certain results. In paying close attention to internal management, the methods of increasing revenue, reducing expenditure and reducing costs are effective, with effective measures and remarkable achievements. Mainly in the following aspects:
1, strengthen learning and constantly improve employees' ideological consciousness. My department conscientiously implements the rules and regulations of the branch, insists on holding monthly staff meetings, and earnestly studies the party's line, principles and policies. Carry out the spirit of instructions from higher authorities, strengthen the safety awareness education of employees, and constantly improve their ideological quality and professional level.
2. Strengthen safety education and do a good job in vehicle management.
There are six vehicles in our department, mainly to ensure the daily use of company leaders and coordinate the work vehicles of various departments. Over the past year, the vehicle has been running normally without major accidents, and the task assigned by the superior has been successfully completed. These achievements have been achieved. First, department leaders regularly strengthen safety education for drivers, enhance their safety awareness, and overcome the phenomenon of ideological paralysis and muddling through in safety management. Second, drivers should consciously abide by the relevant driving rules and regulations, do not drive fatigue, do not drink and drive, and regularly check and maintain their vehicles. When problems are found, solve them in time, so that vehicles can get on the road without illness, and drivers can drive without emotion to ensure driving safety.
3. Do a good job in housing reform for employees.
The reform of workers' housing is a long-term and complicated work, which is related to the vital interests of every worker. Our company has been reforming its housing for more than two years. The main task of housing reform this year is to do a good job in housing subsidies for employees. Housing subsidy is an important part of housing reform, and the quality of work directly affects the enthusiasm of employees. In order to get back the housing subsidy, we tried our best to get in touch with the relevant departments, did a lot of meticulous work, worked overtime to declare, fill in and review thousands of forms, and finally applied for getting back the housing subsidy in June of 8xxxx.
4, pay close attention to internal management, do a good job of reducing costs.
In order to implement the spirit of reducing costs and reducing expenses, as the logistics management department of the company, we should do this work well in practical work and be diligent and frugal. Although the company's economic benefits are good this year, in order to increase revenue and reduce expenditure, reduce costs and increase efficiency, our department strictly controls the procurement and distribution of labor supplies within the standards. In order to save money, we try to choose items with high cost performance when shopping. For example, in July of 20xx, the company purchased a batch of air conditioners and color TVs. On the premise of ensuring the quality, we chose 1.5 low-cost air conditioner of the same grade,176xxxxx/set, which is 500-100xxxxx lower than that of the same grade. This expenditure alone saved the company more than 10,000 yuan. This year, we renovated the guest house, improved the accommodation environment, and made the employees of the county company who came to stay give up the idea of staying in hotels and restaurants outside, which reduced the expenses for the company.
After a period of exploration, the staff canteen of our company has been operating normally since it opened on May 13, and achieved the expected purpose. It not only reduces the business entertainment expenses, but also facilitates the dining of cadres and workers. From the operation of several months, the average monthly cost can be saved by 480xxxx. * * * saves about 5760xxxx every year. The opening of staff canteen also brings convenience and benefits to staff dining.
The telephone charges of all departments have been collected. If it is not well controlled, it will easily lead to telephone cost overruns. Our company's office telephone fee is 1200xxxx per month, which is seriously overspent. Some departments do not strictly control telephone charges, which leads some people to make phone calls, chat, call the information desk and make international calls at work. After we found out, we stopped this waste in time, canceled the corresponding function of their telephone, and ordered their department to deduct the overspent telephone bill. At the beginning of this year, a subsidiary company of a telecommunications company contacted our company and suggested that our company install an internal telephone to reduce telephone charges. At that time, it was considered that it would cost more than xxxx, and there was no internal telephone. At the beginning of June, the telecommunications industry was fiercely competitive. My department actively contacted the telecom company and told the other party that as a big customer of the telecom company, it has been supporting the development of the telecom industry for many years. Now our company is in trouble and asks the other party to give us more favorable terms on the telephone bill. The sincere request touched the other party. In July, the telecom company agreed to establish a fixed telephone virtual network in our company, and the telephones in the network can make free calls. More than 2000 employees of the whole company signed up to join the virtual network. With the opening of the virtual network, the office telephone charge of our company will be reduced by 1 000 xxxx yuan every month, and the annual cost will be saved by 1 200 xxxx. Employees also got benefits, which really did a good thing for enterprises and employees.
5. Strengthen property management and create a civilized community.
After the housing reform for employees, it is particularly important to strengthen the property management of residential areas. Our department will read the electricity and water consumption of employees once a month, and solve the problems in time if found, so as to criticize and educate individual employees who violate the rules in time.
Do a good job in the environmental sanitation of the company, do a good job in the spiritual civilization construction of employees, actively cooperate with the patriotic sanitation activities of the "South Zhuhai North" city carried out by the municipal government, do a good job in the environmental sanitation of new and old living quarters, carry out activities to create civilized communities, advocate hygiene and love health, and establish a good social atmosphere.
Summing up the work of the past year, the results are positive. But there are still some shortcomings. First, it is not enough to go deep into the grassroots and the masses, and it has not come up with effective measures and methods in time for the problems encountered in practical work. Second, the service consciousness is not strong. These can be continuously improved in the future work. Work ideas for next year:
1. Continue to do a good job in employee housing reform. The main task of housing reform in the next step is the management of employee housing subsidy provident fund. After the housing reform, the management of employee housing should be institutionalized and standardized.
2. Strengthen vehicle safety management to ensure driving safety.
3, continue to do a good job in internal management, so that the management work to a new level.