By summarizing, people can elevate scattered and superficial perceptual knowledge into systematic and profound rational knowledge, thereby drawing scientific conclusions in order to correct shortcomings, learn lessons, and make future work easier. Detours, more results. The following is a carefully selected work summary that I give you, I hope it can help you!

Summary of being a telecommunications salesperson Part 1

Dear leaders and colleagues:

Hello everyone! In accordance with the requirements of the company, I would like to report my work over the past year to the assessment team and employee representatives as follows:

The 20_years full of opportunities and challenges have passed. As a member of a certain district, I As a deputy, I mainly assist the department's principal to focus on business development. In _, under the correct guidance of the city company and under the personal leadership of the department manager, I was able to start from my own job, be modest and prudent, and be a good consultant and assistant to my principal. At the same time, he works diligently, works hard, asks for instructions when encountering problems, and reports diligently. Over the past year, I have earnestly performed my job responsibilities. The harvest of the past year is that I finally became a glorious member of the Communist Party of China.

Over the past year, with the unremitting efforts of all employees in a certain district, we have adhered to the transformation of marketing models as the basis to accelerate the effective development of 3G smartphones, establish a traffic management concept, enhance the value of existing market users, and increase channel sales. capabilities, focusing on various basic tasks, laying a good foundation for the healthy development of various businesses, achieving certain results in business operations, and contributing to the rapid and healthy development of telecommunications in a certain city. As of _month, there are ____ new users in a certain district; including: ____ mobile users; ____ broadband users; the cumulative revenue has been ____ million; of which the mobile network has completed ____ million; fixed network Complete ____ million; actual progress completed ____%; annual income strives to achieve more than ____.

Next, I will report my work over the past year to the appraisal team and employee representatives as follows:

1. Mobile market

According to the company’s overall activity plan and deployment 1 -In December, the marketing center of a certain district successfully implemented the Handshake Action, the Spring Festival Action, the Polaris Activity, the 50-Day Campaign, the 100-Day Battle, Plan C, and the Dragon Plan. In the second quarter, a certain district launched the campaign in Riverside Park. In addition to the months-long "E-Surfing 3G Experience Activities", we seized the favorable opportunity to carry out colorful publicity and promotion activities during the May Day and National Day celebrations. On the occasion, a literary and artistic gathering was carried out with the Municipal Veteran Cadres Bureau to take the opportunity to promote mobile phones for the elderly. On the occasion of the campus welcome, a certain district sold smartphones to more than ____ households. In the past year, a number of marketing activities have been carried out for the whole year of a certain district. The revenue growth has played a significant role.

2. Home Broadband Market

A certain district has strengthened the theme promotion of "Broadband China Optical Network City" to enhance the brand image of telecommunications light speed broadband. The mainstream media in a certain district carried out the "Broadband China Optical Network City" theme promotion, and used the telecommunications day, movie party and new community opening period to cooperate with the promotional vehicle to carry out on-site promotion activities in communities, leisure squares and other places. Manage broadband communities according to the “red, blue, and white” classification, propose rational transformation suggestions to network development departments, and gradually expand the occupancy and penetration of high-value communities. In October, the "Resource Inventory Team" of a certain district conducted an inventory of all communities in the city, and at the same time opened a hotline, which effectively solved the problem of difficulty in asking for help and installing computers. In _, the number of broadband developments in a certain district exceeded ____ households for the first time.

3. Wireless broadband market

Through dedicated personnel to insure major IT stores in the city, we focus on promoting annual network card and monthly E-Link card preferential policies to attract users. In _, the promotional layouts, authorization plates and other materials of major IT stores will be updated and replaced to comprehensively create Tianyi 3G wireless broadband high-speed Internet promotional content. The main products are the annual subscription policy of 1,200 yuan, the local monthly subscription policy of 50 yuan and 100 yuan Yi-Tong cards, and the computer company will activate ____ monthly Yi-Tong cards at one time in _ month. Currently, more than 90% of IT stores sell products from telecommunications companies.

4. Group Unit Market

A certain district organized powerful agents and employees to carry out large government and enterprise orders, and in _year *** developed a certain group, a certain company group, a certain group , a group, a certain group, etc., with a total of more than ____ households, mainly adopt a 0 yuan rental policy with good faith, the group unit seals the guarantee, and the agent guarantees, and the agent's agency fee or deposit will be collected if the arrears are not recovered. For large-scale government and enterprise orders for employee development, department managers and employees will double guarantee the wages of the guarantor if the arrears are not recovered, thereby achieving zero operational risk.

Problems at work

Looking back on my work over the past year, I deeply realized that although I have achieved some results at work, these achievements have been achieved thanks to the hard work of my colleagues. *** The joint efforts benefit from the strong cooperation and support of all departments of the company. While affirming the achievements, I am also clearly aware that there are still some deficiencies in my personal work, which are mainly reflected in: the integration of theory and practical actions is not close enough, the initiative in learning needs to be further strengthened, the innovative ideas in the work are not enough, and the management The highlights in development are not outstanding yet, etc.

In the future work, under the leadership of the company, I will do a good job in all tasks with a realistic and pragmatic work style, and be a good consultant and assistant, so that there will be a new breakthrough in various tasks in the past 12 years.

Work ideas for 20__:

1. Strengthen the strategic publicity of "Broadband China Optical Network City", do a good job in negotiating the construction of "residential network" for new buildings, and accelerate the progress of renovation of old residential areas. , enhance the publicity of FTTH light-to-the-home, implement the grid manager points system, let grid managers fully understand the reward and penalty details of the plan, promote grid managers to pay more attention to customer retention, and reverse the phenomenon of high broadband users leaving the grid. , optimize broadband packages, increase efforts to develop integrated services, rationally implement bidding for newly opened residential areas, ensure that the average monthly development volume remains above ____ households, and the off-grid indicator is controlled within 1.1%.

2. Through in-depth analysis of the benefit chain brought by direct supply terminals, guide agents to order independently, combine the procurement incentives provided by the company, encourage agents to pick up goods, and help agents formulate reasonable tariff policy combinations Sales, promote the effective development of contract plans, and strengthen agents’ awareness of healthy business operations. Continue to do a good job in the strategic direction of experiential marketing and traffic management. We will take advantage of the opportunity of Samsung W999 being launched at the end of the year to do a good job in warm-up work and strive to reach a new peak in star console sales and lay the foundation for boosting annual revenue in 2012.

3. Strengthen the maintenance work. A certain district has experienced great development and large losses over the years. In 2012, it is necessary to strictly control the quality of development, continue to deepen and implement the work idea of ??"who develops, and who maintains", and strengthen The authenticity of the data of new online users will be assessed to facilitate future maintenance work. Maintain communication with customer service personnel to keep everyone informed of the company's latest tariff policies, and actively recommend preferential gift packages to some high-end users to enhance user stickiness and reflect the telecommunications company's humanized service advantages.

4. Increase the development of group units, take advantage of relationship marketing and the company's new number source opportunities, drive corporate large-ticket revenue through auspicious numbers, rapidly expand user scale growth, and gradually penetrate industry application products, through industry applications Achieve the purpose of long-term cooperation with enterprises.

5. Strengthen the marketing awareness of package discounts and gift packages, and cultivate users’ usage habits of value-added business products. From single cards to gift packages, we must achieve 100% optimization of packaged sales. When new users are activated, they must generate traffic and No. 100 income, regular internal business competitions are organized among employees to promote steady growth of value-added income.

In short, in the new year, facing fierce market competition and more arduous business tasks, I will work hard and forge ahead with all employees in the department under the correct leadership of the company leaders. , overcome difficulties and work hard to complete various tasks for 12 years.

Summary of being a telecommunications salesperson Part 2

I am a new employee who has just joined a telecommunications company. I feel fresh and curious about everything. In the past, I walked into a telecommunications company to accept Service, feel the feeling of service from a telecommunications company, and now I have to face a large number of customer groups as a service provider to serve customers. This can be said to be a big life challenge for me. The work content of a salesperson is very repetitive. Many people think it is invisible and cannot see tangible results. However, I think this job is very interesting. Both its joy and pain come from customers. When watching TV, movies, or reading, it seems that all right and wrong are very clear, either white or black, but when it comes to customers' reactions, I often can't explain why. I can calmly face their emotional complaints, even their complaints. Abusive words.

Every day when I work in the business hall, I will serve the customers with my heart. The customers also touch me with their sincere smiles and simple words. In the heart-to-heart communication, I experience the joy of giving. Really. Yesterday's hardships have created today's brilliance, and yesterday's training has condensed into today's strength. I still start every fresh morning, and still use my sincere and sweet smile to build a bridge that touches the hearts of users. Today, a majestic career, a colorful life, and attentive service are built in front of this ordinary three-foot counter. What I see is the dedication of Telecom people and the satisfied and sincere smiles of customers. What I think of is Telecom's brilliant tomorrow!

Through these days of work, my skills in all aspects have been improved, and it also made me feel that a telecommunications company is not only a service-oriented enterprise, but also a cradle for cultivating talents, so that I can enter the role faster when I enter the company. My typing skills have always been my weakness, and I didn’t pay much attention to them. After I entered the company, I found that I was already lagging behind, so I practiced and explored every day. Although the current speed is not satisfactory, I believe that through hard work, I can improve my typing skills. I will definitely meet the company's requirements.

In ordinary jobs, establishing the concept of "customer first, dedicated service" is the most basic requirement of telecommunications companies for every employee. I deeply understand that to do a job, you must love it, and to love a job, you must be dedicated to it. Only by being dedicated to your job can you achieve first-class work performance. First-class service work requires us to strengthen our service concept and enhance our service awareness. At the same time, we must start from being dedicated, honest and trustworthy, and willing to contribute.

People cannot live without work. Now I am busy, but very happy and satisfied.

Although I am still a new employee now, I hope that I can use my light and heat in the company, truly realize my potential, continue to learn and make progress, grow with Telecom, and witness the telecommunications company move towards new glory. !

Summary of being a telecommunications salesperson Part 3

Looking back at the customer service department of the property company in 20__, it can be said to be a year of further development and a year of continuous improvement and improvement of various management functions. . Among them, the property customer service department has received the care and support of the company leaders, and also received strong assistance from other departments. After the hard work of all customer service staff over the past year, the work of the customer service department has made great progress compared with the previous year. In order to make progress, various work systems have been continuously improved and implemented, and the service concept of "Business and Customer First" has been deeply ingrained in the minds of every customer service staff.

Looking back on the customer service work over the past year, there are gains and losses. The customer service work over the past year is now summarized as follows:

1. Deepen the implementation of the company's rules and regulations and the customer service department's systems

The rules and regulations initially improved in 20__ On the basis of 20xx, the focus in 20__ is to deepen the implementation. To this end, the customer service department will deepen its understanding and understanding of property management based on the company's development status. At the same time, with the promulgation and improvement of some laws and regulations in the property management industry, the customer service department also timely adjusted the relevant systems of customer service work in order to better adapt to the new situation.

2. Integrate theory with practice and actively carry out training of customer service personnel

Use the regular meeting time of the customer service department every Friday to strengthen the training of personnel in this department. The training work is based on the actual problems encountered in the work during the week, so as to achieve the combination of theory and practice, so that each customer service staff has a deeper understanding of the "service concept".

3. Handling of daily repair reports

According to the workload statistics every weekend, "daily reception" of various forms of repair reports reaches more than ten times. According to the different intentions of the repair report information, we will dispatch workers and strive to solve the problem in the shortest time. At the same time, follow-up visits will be made in a timely manner based on the completion status of the repair report.

4. Collection of property fees in __ district

According to the charging indicators issued by the company at the beginning of the year, we will carefully carry out the collection of property fees in __ and __ districts. Finally, with the support of the property manager, secretary and other departments, the charging indicators issued by the company were completed.

5. Collection of energy fees

While completing the quarterly household water meter reading and charging work in __ district as scheduled, we also completed new tasks assigned by the company---- -The first household water meter reading and charging work in __ district.

6. Recruitment of low-end merchants in __ District

Formulated a leasing plan for low-end merchants, and successfully introduced the "supermarket and drug store" project in the second half of the year.

7. Resumption work of some buildings

In _ month, the resumption work of _# and _# was completed; at the same time, some relocation buildings in __ area were completed ( _#--Unit 1, 2) building repossession work.

8. "Sentiment for __ Earthquake" organizes fundraising activities

After learning about the __ earthquake, the leaders of the property management company immediately decided to conduct a fund-raising activity in the community for the sake of the __ earthquake. It is a fund-raising activity for people in disaster areas to donate their love. This task is completed by the customer service department. After receiving the instructions, all the staff of the customer service department worked hard to provide suggestions and finally successfully completed the fundraising event.

9. Decoration and arrangement work in the park during the holidays

We carefully complete the decoration and arrangement work in the park during each holiday period. This year, the company has increased its focus on Christmas (which has attracted much attention from young people). During the holidays, the park was decorated and decorated, and Christmas trees and various decorations were purchased at the __ gate of the community and in the lobbies of the __ area.

10. Owners’ Forum

On the eve of the Spring Festival, the annual owners’ forum was organized. The invited owners spoke attentively at the meeting, fully affirmed the service work of the property management company and made reasonable recommendations.

In short, based on the work in 20__, we are full of confidence and expectations in 20__. In the new year, we firmly believe that as long as we work diligently, work hard, explore with heart, and have the courage to forge ahead, We must be able to complete various work indicators assigned by the company with "excellent efforts".

Summary of being a telecommunications salesperson Part 4

The relationship between everything in the world is all about fate. Two years ago, when I graduated from school, I happened to meet Chenzhou Telecom recruiting employees. In this way, with the encouragement of my friends, I participated in the application and was lucky enough to become a member of Chenzhou Telecom's business class.

In ordinary jobs, establishing the concept of "customer first, serving with heart" is the most basic requirement of telecommunications companies for every employee, and they should use great enthusiasm in life to realize their beloved career It is also my solemn promise. I deeply understand that to do a job, you must love it, and to love a job, you must be dedicated to it. Only by being dedicated to your job can you achieve first-class work performance. First-class service work requires us to strengthen our service concept and enhance our service awareness. At the same time, we must start from being dedicated, honest and trustworthy, and willing to contribute.

Franklin has a famous saying: "Promote your career, don't let your career push you." I have 12% confidence in doing a good job as a salesperson because I have three red hearts. That is: enthusiasm, responsibility and enterprising spirit.

The work in the business office involves dealing with business acceptance, business learning, and service etiquette training all day long. It is boring and boring. Without carefulness, diligence, hard work, and selfless dedication, it is impossible to do it well.

During the period when I started working in the sales class, all the freshness was annihilated by the boring life of going to work, eating, and sleeping. My heart was full of irritability and depression. I also cried because of the accusations and abuses from users at work, and felt melancholy when I returned to the house and faced the cold walls. For the first time in my life, I felt that every step in life was so difficult. However, a strong sense of responsibility and mission does not allow me to do this. I cannot retreat on the road of life, and I cannot lose to others or myself at the beginning. I began to enrich my life with hard study and devoted myself to every day's work, starting from the most basic.

One examination paper after another, the score rose from 70 or 80 to more than 90 points. How much sweat and hard work have been condensed; the sound of keyboard tapping while practicing typing broke the silence of many quiet nights. ; Notebooks filled with business knowledge record many extraordinary days. Repeated operating procedures and high-intensity work continue to sharpen my will. It is this simple and fulfilling work that fills my heart with joy and satisfaction. It encourages me to be down-to-earth, work in one line, love one line, and excel in one line. I always keep in mind the purpose of "being an honest person and doing things in a down-to-earth manner" and give a sincere smile to every customer.

I remember one day, because I had to work the night shift, I was going to eat. Just as I stood up to leave the counter, an aunt in her fifties walked towards me. She held a heavy plastic bag and said to me: : "Little girl, I would like to trouble you to pay the 100 yuan phone bill for me, can you?" I didn't say anything, and immediately turned around and sat down. The aunt opened the plastic bag, and an oily smell suddenly filled the entire business hall. It turned out that the aunt was selling fried dough sticks, and she came with a bag of change to pay the phone bill.

Looking at the pile of stained change and greasy coins and the embarrassed expression on the aunt's face, I smiled and said: "Auntie, don't worry, I will pay your phone bill right now. Excuse me. What's your number?" Then, I helped the aunt sort out the coins in piles of ten, smooth out the change, and spend half an hour helping her pay the phone bill. Taking advantage of the gap when no one was doing business at the counter, I helped the aunt sort out the remaining change.

When the aunt stood up, thanked her and left with satisfaction, I felt a strong feeling in my stomach. Although it was my meal time and there were almost no users at the front desk to handle business, I could completely guide the users to other seats and enjoy my dinner. However, I used my actual actions to repay the customers. I showed my true feelings to the customers. It has penetrated into the hearts of customers, so I am happy. Gathering sand into a tower, accumulation of armpits into fur. Isn’t it that Chenzhou Telecom’s high-rise buildings were built in this way by relying on the practical actions of our front-line employees?

“When three people walk together, there must be my teacher.” Every colleague who participated in the marketing service skills competition said is my teacher. They all have things that I want to learn, and I want to learn from them seriously so that I can improve and make progress every day.

At this moment, in this situation, if someone wants to ask me: "What is the most beautiful?" I will tell him without hesitation: "It is not the sunset, the sea and roses, but our beloved telecommunications. "My lovely brothers and sisters in the sales class." If someone asks me "What is my favorite?" I will tell him without hesitation: "It's not the love between me and me, it's not the love and life, but the ordinary and fulfilling busyness, and the smiling faces of satisfied customers!" Let life fly here, I have no regrets! Let life fly here, I work silently! China Telecom, I am willing to dedicate my beautiful youth to your tomorrow.

Summary of being a telecommunications salesperson Chapter 5

The first quarter of 20__ with aftertaste has quietly gone away, and the pace of the new second quarter has begun. Looking back on the work in the first quarter, there are hard work and dedication, achievements and shortcomings. Of course, it is more about the accumulation of work experience. The business hall is a business place where the company directly demonstrates and handles business for customers and provides face-to-face services. It is an important window for customers to understand the company and enhance the corporate brand. In order to further improve the company's efforts to establish an efficient brand externally, promote the brand image, collect more market information and intelligence, and receive more opinions and feedback from users, the work in the first quarter of 20__ is summarized as follows:

< p> Since Xinbo took over the business hall, the daily behavior of sales staff has gradually become standardized, and work efficiency has gradually improved. The most important thing is to create a progressive learning attitude. The error rate has been significantly reduced, and the use of positions to cheat and gain favoritism has been eliminated. Behavior, terminal sales increased by 23.1% compared with the same period last year, converged business increased by 15.3% compared with the same period last year, single-installed broadband increased by 5.7% compared with the same period last year, and 2G and 3G single card sales also increased compared with the same period last year. Overall, the business environment has undergone qualitative changes compared to the past, and the quality of personnel has been significantly improved.

Of course, while achieving certain results, I also saw the urgency of the current situation. Management needs to be more detailed, observers need to look deeper into personnel behavior, and the decomposed tasks need to be completed on time and spot-checked. Demand behaviors from subordinates from a company perspective and as a protagonist. There is still a certain gap between the service and the standards required by the company. The task targets assigned by the company cannot be completed 100%, and the sales staff's grasp of service standards and business knowledge cannot meet the requirements. There are also phenomena such as individual sales staff's lazy behavior, paralysis of thinking, provoking harmonious environment among colleagues, and failure to complete decomposed tasks on time. To sum up, I think that as a department manager, I should look at the problem comprehensively and not listen to the slander of individual colleagues. I should conduct a comprehensive analysis of individual problems, consider them carefully, investigate the cause of the problem, start from the root cause, ask more questions, and solve more problems. Make secret visits and listen to other colleagues' suggestions. The specific requirements are as follows:

Love your job and be proficient in telecommunications business.

Work is a path that everyone must go through in life. Because of work, we can get in touch with many things; we can also make many friends; and work can make our lives more exciting! If we want to To achieve excellent results in a position, we should love our position, do our job well, master every step of the work skillfully, and do the work well, firmly and solidly.

Dare to manage and be good at management.

The business hall manager is responsible for presiding over and supervising the work of the business hall. He will use the morning shift to encourage the sales staff so that they can have a good attitude to do a good job in business in the face of their different personalities. In order to achieve this goal, in the past year, I have been getting along with the salespersons through talking, persuading, and teaching, and there have been no major mistakes or work mistakes. Dare to correct mistakes, be good at praising individuals for their advanced deeds, and do not ignore things that are small.

Know the indicators, clarify the tasks, and seek development.

As the trend of the group company evolving the business hall into a marketing center is advancing, the business hall is deeply aware of the tasks it shoulders. In every morning shift meeting in the past year, I repeatedly emphasized the tasks assigned to individuals. various tasks and indicators, so that they can understand their own performance and encourage salespeople to develop their business better and accelerate development. During normal business, I try my best to help salesmen sell our products, provide back-end support, and sum up experience in a timely manner to share and discuss with other salesmen.

Strictly abide by rules and regulations and maintain corporate reputation.

Unite colleagues and work together. Colleagues have a harmonious relationship, are united and friendly, help each other, and respect each other. Do not seek personal gain, maintain corporate credibility, and do not do anything that infringes on corporate interests even when working independently without supervision. When users come to the business hall to make complaints, I require that they must be handled carefully in accordance with the first-question responsibility system, followed up throughout the process, and records should be kept to maintain corporate reputation and fulfill the responsibilities of the business hall manager.

Jiaotong Street Business Hall is a young team. This vibrant collective will continue to pursue the inner service spirit under the new situation, pay attention to the art of service, and use love, patience, integrity, and perseverance to Treat every user with the goal of creating a star team. The work plan for the second quarter of 20__ is as follows:

First, clarify the work goals for the second quarter of 20__ and implement "first-class management. "First-class service, first-class talent, first-class performance", effectively increase the number of business acceptance, innovative thinking, use everyone's different personalities to play their own strengths, let go and work with confidence, provide good support to the sales hall monitor, and be rough We are meticulous and conduct regular inspections to ensure that there are no complaints or errors in our business. Severely punish violations and commend excellence. Let each salesperson play to his or her own strengths.

Second, with the development of experiential marketing, in the new environment, more emphasis is placed on cultivating salespeople to be dedicated to their jobs, have a highly responsible work attitude, give full play to subjective initiative and enthusiasm, and inspire enterprising work enthusiasm. Strengthen the salesperson's sense of ownership. Make sure that everyone has a plan and a goal. We hold a morning meeting every day to implement the actual improvements that need to be made, report the individual's actual business development volume and acceptance volume, and always remind ourselves of the gap between the current stage and the goals and plans.

Third, be pragmatic in style, be good at learning advanced experience, and communicate more with brother companies, especially branches with advanced performance and management model experience such as Shahe, and be good at innovation and innovation on the basis of learning. Improvement, pragmatism and summary can truly improve the management model, business development volume and service attitude.

Fourth, just as "a year's plan begins in spring", truly attach importance to the "second quarter" task indicators, lay a solid foundation for the year's work, allocate task indicators to individuals, and constantly supervise , report personal development status every day, clearly reward and punish individual performance, encourage progress, improve deficiencies, communicate more within the team, learn more, and truly complete all assigned tasks.

Fifth, implement dedicated personnel to be responsible for the fixed assets, valuable products and mobile terminals in the business hall, and report the relevant usage and sales quantity in a timely manner, so that the figures must be accurate, and the equipment must be in normal operation during normal business operations. Stable, formulate relevant usage procedures so that they are managed and followed by rules, so that all items in the business hall are registered or accounted for, ensuring that the company's assets are fixed and quasi-disposable. I personally check them regularly and conduct regular inspections. .

Deal with relevant issues in a timely manner without procrastination or sloppiness, and resolve them in a timely manner.

In summary, since I have chosen this job. I hope that I can use my light and heat in the company, truly realize my potential, continue to learn and make progress.

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