Significance of funeral service

What is the significance of funeral service? Relatives are everyone's warm harbor. Once someone leaves this world, relatives and friends who have a good intersection with this person will come to mourn. The funeral service meets the needs of society, so what is the significance of funeral service? Let's study together! Significance of funeral service 1

1. Meeting the needs of society to "dispose of remains"

As long as society exists, deaths will occur in proportion. When a person dies, it is necessary to dispose of the remains, otherwise it will lead to the epidemic of infectious diseases. Therefore, funeral has the social purpose of protecting the natural environment and benefiting the survival of the living from the beginning.

"disposing" the remains has two meanings: one is "disposing" the remains, such as burial and cremation; The second is to "arrange" the remains, that is, to properly arrange them, not to dispose of them at will. In any society, there are certain cultural taboos in disposing of human remains, and only people with certain training can be competent. For example, bathing, changing clothes, embalming, putting on makeup, putting in coffins, etc. Death is a taboo object, and most people are reluctant to get involved. Therefore, it is natural for society to produce those "capable" and "qualified" (such as wizards and teachers) who are engaged in funeral affairs, and their existence is also essential to society.

Second, satisfy people's understanding of the meaning of "ultimate life"

We are "human beings" and have the dignity of life. Therefore, after death, it is necessary to arrange the last stop of life with "human" procedures. For example, people in China often use phrases such as "die like a dog" or "come to a bad end" to describe someone's death without dignity, which means this.

We are "human beings". We have worked hard all our lives, raised our children and grandchildren, and won achievements in life. After my death, I need people to give me some kind of "recognition", and my descendants and friends before my death will pay tribute to my departure and acknowledge my "meaning of life".

We are "human beings", knowing that life is limited, but we still want to enjoy "eternal existence". "The other side of the world" is a proposition that cannot be proved or falsified by experience. Therefore, religion fills this gap by faith and provides people with "eternal" alternative satisfaction on earth. Such as eulogy, cemetery, epitaph, etc., are a kind of substitutes that continue our existence, so that our body is gone and my "spirit" can still be "immortal". Any funeral and sacrifice is based on the premise of "eternal life" and "knowing the soul".

Third, provide comfort for bereaved families

The ancient Greek philosopher Epicurus once said a famous saying: Death is not the misfortune of the dead, but the misfortune of the living. That is, as we usually say, the deceased closed his eyes, kicked his feet and left; But the living still have many problems to face.

The deceased are relatives of the living, and they have lived with the living for decades, or the pillars (material pillars, emotional pillars, spiritual pillars, etc.) on which the living will live a happy life in the future, or their departure, especially their sudden departure, will cause great blows and even injuries to the living. It's hard for them to accept at the moment. Therefore, a qualified funeral activity (ceremony) is actually "comforting" the' mind' of the living. Comfort is comfort and comfort. For example, the funeral ceremony provides a time transition and a kind of spiritual and emotional comfort for the bereaved to accept the fact that their loved ones have left. In the modern funeral service theory, there is a saying of "grief counseling", which refers to such comfort. As for providing comfort to the dead, it belongs to the category of "hospice care".

Fourth, meet the social demand for "filial piety"

In China's traditional cultural system, "filial piety" is a core principle, which extended to the field of funeral and interment and formed a funeral culture of filial piety. In China's traditional funeral culture, funeral management is elevated to the height of "filial piety", which is a place to perform "filial piety". For example, filial piety, filial shed, mourning clothes, filial shoes, filial sticks, mourning, etc. are all given the name of "filial piety"; If you don't keep filial piety, you will be dismissed as a "unfilial son", and you will be rejected in society and it will be difficult to stand on your feet. Because of this, the "filial piety" in funeral treatment has also been regarded as an important lever for social education. Significance of funeral service 2

Funeral, a relatively special industry, also belongs to the service category. Although the funeral industry is different from other service industries, the emphasis is the same, both of them focus on service-people-oriented service-people-oriented, customer first. To achieve good service and satisfactory service, the service consciousness is the first thing that service personnel should have.

service consciousness comes from the heart of service personnel; It is an instinct and habit of service personnel; Can also be formed through training, education and training. People with service consciousness can realize their own interests on the basis of serving others, and can coordinate self-interest and altruism organically, showing the tendency of "taking others as the center". Because, only by taking others as the center and serving others first, can we reflect the value of our existence and get the service of others. Service consciousness is also the consciousness of taking others as the center. People who have a sense of service often stand in the position of others, anxious about what others are anxious about and thinking about what others think; In order to satisfy others, we do not hesitate to be self-effacing, compromise or even sacrifice. People who pay more for others often get more. People who lack the sense of service will show the value tendency of "self-centeredness" and selfishness, and oppose the contradiction between self-interest and altruism. In essence, this violates the law of the relationship between service and service between people.

Funeral service is to serve people, not only for the dead, but also for the living. The highest purpose of funeral service is to let the dead rest in peace and comfort the living, which are all the work of being a man. Therefore, the humanitarian principle of people-oriented, respecting people and life has become the first principle of funeral service.

treating the deceased as the same kind, the bereaved as relatives, acknowledging the dignity of the deceased and serving the deceased with a pious attitude have reached the height of humanitarianism. In this sense, compared with other service industries, funeral services can point directly to the depths of people's lives and have a stronger shock to people. Therefore, service personnel must have a higher sense of service and serve with' heart'.

service is an act of satisfying customers. If a person feels compelled to do something that you dislike and reject, do you think you can do it well? If you can't do it well, you will try your best to avoid doing it. If the supervisor is careless, you will go out of shape. Why? This is a question of consciousness. Any rules and regulations can only control people's behavior, but can't control people's thoughts and consciousness. Many of our behaviors are not constrained by external pressure, but influenced by consciousness. Therefore, having a good sense of service and being in awe of work is what service personnel should focus on.

besides good service consciousness, positive service concept and high-quality service operation are also indispensable. High-quality funeral service refers to high-quality, humane and modern funeral service. It can be divided into four aspects:

1. All-round service. All-round service refers to the comprehensive service provided by funeral units to bereaved families within the scope permitted by law. All-round service can be understood from two aspects of time and space: from time, it refers to a series of services such as convergence, cosmetic, antiseptic and refrigeration, funeral mourning, cremation, cemetery or ashes storage and even funeral banquet. In space, it refers to broadening the scope of funeral services as much as possible and adding service items to facilitate the funeral treatment of bereaved families. From the height of humanized service, funeral service should be extended forward and backward, that is, hospice care, comforting the dying and comforting their families, assisting their families to make preparations for funeral treatment, providing necessary psychological counseling to their families, and providing after-care services for the funeral. All-round service is all about bereavement, as long as it can facilitate bereavement and reduce their grief and make them satisfied. Really embody the spirit of "people-oriented" and "humanized service" humanitarian funeral service.

2. Warm service. Warm service means being gentle and showing sympathy for the bereaved. Funeral service can't be "smiling service" like other service industries, so it advocates warm service. Be kind to the dead. Show due respect to the deceased, so as to show respect for human nature and life. At the same time, be kind to the bereaved. Be kind, gentle in language, patient in explanation and considerate in service, and try your best to meet the requirements of bereaved families. In particular, you can't say "I don't know" when asking questions about bereaved families. If you don't know, you should apologize and tell the bereaved who to ask.

the social status, the amount of money, the educational level, the personality and temper of the bereaved families and the situation of the people who helped them are different. In this regard, we should treat the bereaved equally in the spirit of humanitarianism, and provide warm funeral services for them, instead of deciding our attitude towards them according to their social status and funeral expenses. Warm service is a caring service, which makes bereaved families feel that we are the most trustworthy people to rely on when they are mourning.

3. standardize services. The significance of standardization of funeral service lies in preventing the service quality from declining and accidents from happening due to the arbitrariness of service behavior. Standardizing service means that every word and deed of funeral service has rules to follow and is timely. Let the bereaved have a sense of intimacy, trust and respect.

The standardization of funeral services can be roughly divided into the following three aspects:

1. Normalization of manners.

2. Behavior standardization.

3. Language standardization.

4. Civilized operation. The so-called civilization refers to the degree of social development and people's education. The civilized operation of funeral service is to operate according to the requirements of human nature, science and social development without causing harm to society. We live in a society, and everyone is interdependent and serves each other. From the broad sense of "service", what we need in our daily life is not all the services provided by others. Service consciousness must exist in each of us. Only when we improve our understanding of service, enhance our awareness of service and stimulate our subjective initiative in the service process can we do a good job of "people-oriented service". The significance of funeral service 3

The cemetery is a platform for humanistic commemoration, and it should undertake the tasks of burying relatives, paying homage to old people, and providing free sacrifices, bands and etiquette services. In recent years, the public welfare ecological cemetery in the western suburbs of Yangyi has always acted in the direction of promoting funeral reform, advocating changing customs, insisting that management is service, implementing the policy of benefiting the people of the Civil Affairs Bureau, providing customers with tombs, wall burials, tree burials, lawn burials, flower beds burials and environmental protection burials, and at the same time, making a lot of efforts in service, such as laying red carpets, delivering dishes and blessing walls ...

Funeral culture has been paid great attention to since ancient times. Funeral services should provide not only a ceremony, but also an emotional support, which should fully reflect humanistic care. The staff in the cemetery spend most of their time working in the early morning, providing different services according to different division of labor, but they all need to be meticulous and rigorous.

However, to do a good job in cemeteries, it is necessary to meet the needs of people at different levels, and it is necessary to require cemeteries to broaden the scope of services and do a one-stop service to adapt to market changes with demand. There should be not only an open funeral home, but also detailed things, such as free shuttle bus, picking up guests at the appointed time, preparing free hot drinks for everyone in the morning, and preparing enough small brushes for sweeping graves for people's needs.

Mr. Chen, a citizen, highly praises the humanized service in the public welfare ecological cemetery in the western suburbs of Yangyi. He feels "particularly reliable". A few days before the funeral, the cemetery staff will call him to remind him what documents to bring, what time and what to do, and so on. If there is a slight flaw in the tombstone, a professional person will help you complete it, and your mood will feel warm.

Funeral services can also be improved in the Internet

era, and funeral methods are also changing. Last year, the Ministry of Civil Affairs launched the "internet plus Funeral Service" program. It is estimated that by the end of 219, more than 6% of funeral service institutions will realize information processing, and gradually develop online and offline interactive services such as remote farewell, online memorial service and online reservation. The proposal of this scheme allows many relatives far away from home to worship their relatives through the Internet.

Mr. Deng, who is far away from Hong Kong, made a sacrifice through remote video live broadcast at the beginning of the year. Under the arrangement of the staff of the public welfare ecological cemetery in the western suburbs of Yangyi, flowers were sent to the graves of relatives, candles were lit, food was placed: apples, cola, Japanese cuisine, Shanghai cuisine and Wenzhou cuisine, and instead of Mr. Deng, the words expressing grief were read, and apples were peeled for relatives to give to relatives. The whole scene was moved and solemn. Although I can't go to the scene in person, I feel that my loved ones are respected and loved by many people, and my thoughts are comforted.

In addition to offering sacrifices through the Internet, the Ministry of Civil Affairs also advocates a new style of green and civilized funeral, realizes the harmony between man and nature in the funeral process, and abandons the old burial methods. Tree burial is one of them. Ms. Li, a citizen, was warmly received free of charge for her relatives' tree burial. The staff in the public welfare ecological cemetery in the western suburbs of Yangyi arranged everything: providing courtesy cars, receiving spirits from funeral homes and free tree burial ceremonies.