Self-evaluation of sales work 1
The year of 20__ was a tense year and a busy year, and it also achieved necessary gains. Looking back on this year's experience, I have experienced a planning model that the company has never had before, and I have also completed the sales task that I began to feel unrealistic. Let me have a new understanding of marketing planning, but also see the bold way of advertising promotion.
Looking back on this year's work, with the support and help of the company's leaders and colleagues, I improved my work requirements and completed the work seriously according to the company's requirements. In a blink of an eye, the year will be over. Now I have determined the work scene of that year as: the most important thing is the change of work focus, followed by the maturity of mind.
This year's sales task is issued from the sales target of _ billion at the beginning of the year, and it feels really heavy. In order to achieve this goal, I go all out to cooperate with every sales node of the company. I put my sales performance aside and focused on the sales performance of the whole sales team. We regard every day as the opening day. Fortunately, the company's planning department has made great efforts to promote our sales this year, ensuring the daily popularity of our sales center.
At this time, I put my work in the position of general controller and made a good sales atmosphere on the spot, but I really didn't make any money this year. Sometimes I really feel unbalanced and can't get the money (there is no total commission for sales), and sometimes I really want to give up this job. To tell the truth, I sell a youth meal and get a high salary. Other colleagues also think that we sold so well this year, and I should have made a lot of money, but I didn't have any. It's okay.
The main work data for 20__ years are as follows:
First, the daily management of the business department
The sales department is the image window of the company's external display, representing the face of a company, the most profitable department of the company and the vanguard. The work of the sales department is also the most direct and based on performance. Dealing with all kinds of people every day is also the hardest thing. Unusually, some customers are unreasonable and insist on beating. In view of these tasks, in order to complete the task objectives, strengthen work awareness, improve work efficiency, refine work materials, calmly deal with customer problems, strive to achieve customer satisfaction, create a good customer reputation, strive to be accurate in all work, and avoid omissions and mistakes, the basic work has been relatively perfect so far.
1, do a good job in market research.
Grasp the information of _ _ market, carefully analyze competitors' products, make records of weekly research, and share them with the team in time to provide basis for the pricing and supply of the company's products, so as to know yourself and yourself.
2. Create a hot sales atmosphere and promote sales.
Cooperate with the activities of the planning department to make adjustments, do a good job in the general control of the sales site, keep an eye on each group of customers at the sales site to make adjustments, deal with emergencies, and check the housing, prices, discounts, etc. To ensure accuracy and avoid omissions and errors.
3. Deal with customer problems.
There are various scenarios for more customers, such as check-out, discount, dissatisfaction with the terms of the contract and so on. On the premise of ensuring that the company's interests are not infringed, it is necessary to negotiate with customers, not only to complete the signing, but also to satisfy customers, improve the company's reputation and improve the recommendation rate of old customers.
4, do a good job of coordination with other departments.
Strengthen communication with all departments of the company, and apply to the administrative department for the use plan of office equipment and vehicles. Keep in touch with customer service department on contract filing and loan policy information; Please ask engineering engineers to answer professional knowledge for sales staff, improve work efficiency and master more comprehensive knowledge.
5. Do a good job in the training and study of consultants. Timely capture policy information, professional knowledge, extracurricular knowledge and other information to share with sales staff. Organize thematic sharing so that the sales team can learn and improve together. Training and learning arrangement and evaluation for new employees.
Second, strengthen self-study and improve self-accomplishment.
In 20__ years, the company increased its promotion efforts and updated its promotion methods. I am dazzled by all kinds of novel promotion methods. This year, I constantly strengthened my study and learned professional and non-professional knowledge. This year, I finished reading the best-selling book (currency war, thirty years of agitation, from excellent to excellent).
Learn from the leaders and colleagues around me, especially under the guidance and diligent teaching of _ _ boss and _ _ manager, and feel that I have made a little progress this year. Through continuous learning and accumulation, my daily management ability, my ability to deal with problem customers and my ability to create a sales atmosphere in the field of sales cases have been improved again in this year, which has ensured the normal operation of all the work in this department, and I can treat all the work with a correct attitude, love my job and work hard to implement it in practical work.
Enterprising to improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
Third, the problems existing in the work
In this year, some achievements have been made, but there are also some problems and shortcomings, mainly as follows:
1, too impatient
Personal psychological endurance is not very good. I have a strong feeling about some things, lack scale in speaking, and have an imperfect grasp of the discretion of doing things. This kind of personality will cause misunderstanding among colleagues in this department and other departments and needs to be changed urgently.
2. Careless
The problems studied are too few and not detailed enough, and the problems in this study have not been studied, some work is not detailed enough, and some work is not well coordinated.
3. The management style is somewhat "rough"
Not exquisite enough, and the rigor and continuity of the management system are not supervised.
Fourth, the direction of future efforts.
A new year has begun, this is a new era, and the task target for 20 years has been issued, which is another challenge and a new beginning. Determined to seriously improve the level of business and work, and make contributions to the company's leap-forward development. I should try to do:
1. Strengthen study and broaden knowledge.
Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company.
2. Based on the principle of seeking truth from facts.
Do a good job in releasing the situation of superiors and reporting the situation of subordinates; Really be the assistant of the leader; Be a "bomb disposal team" to solve consulting problems in the industry.
3. Pay attention to the work style construction of this department.
Strengthen management, unite as one, work hard and form a good working atmosphere in the department.
4. Improve work initiative.
Constantly improve the enterprising spirit and team cohesion of sales team members, do a good job of departmental task decomposition, and go all out to complete the annual task index.
5. Abide by the company's internal rules and regulations
Maintain the company's interests, forge ahead, create higher value for the company, and strive to achieve greater work results.
Self-assessment of sales work II
I have been in charge of market development and business for three months, and I have fully integrated into this group. In the past three months, although there were some problems, we tried our best to solve them. In the past three months, my computer sales work was evaluated as follows:
First of all, to reduce the cost, the main measures should be taken: further broaden the purchase channels, find a number of suppliers, compare prices, and choose suppliers with high quality and low price; Thrift, save expenses, avoid waste, and the project scheme design should be reasonable; Internal friction is reduced, and daily expenses, water and electricity, daily office consumables, especially paper and vehicles, should be thrifty.
Secondly, it is also the most important part-cultivating consciousness, strengthening service consciousness, establishing competition consciousness and cultivating market creation consciousness. We are a service-oriented company, which can win the market and win the trust of users with the help of services. There will always be competition between colleagues and enterprises. If the self-service level is not improved, it will be eliminated by the company, and if the enterprise does not develop, it will be eliminated by the society. In recent years, the competition in consumables market is fierce, and the situation will be more severe this year.
The improvement of business level and staff quality is very important, which is related to the development and destiny of the whole enterprise. Business level affects work efficiency; The quality of employees directly affects the social status and social image of enterprises. Such enterprises can only improve and develop if they have high-quality and excellent technical teams and good work plans and habits.
Strengthening publicity is also an important means and measure of market development.
I. Ways and measures for the business department to obtain profits
The profit sources of the sales department mainly include: computer sales; Computer consumables; Printer consumables; Typing and copying; Computer network school and other businesses related to the computer industry. This year's main goal: to develop the home user market and seize the office consumables market. Increase publicity for home users, compete for office supplies market with prices, and make small profits but quick turnover. Establish perfect sales files, conduct regular after-sales tracking, seize the office consumables market and strive for greater profits. We still need to do a lot of work there. Delivery must be timely, after-sales service must be good, so that customers can trust us and truly enjoy the treatment like God.
The achievable profit target is _ million yuan, and the net profit is _ million yuan. Among them: typing and copying _ million yuan, online school _ million yuan, computer _ million yuan, computer consumables and accessories _ million yuan, others: _ million yuan, employee salary _ million yuan.
Second, the customer service department to obtain profit channels and measures
The main profit source of customer service department: Qixi computer repair station; Printer maintenance; Computer maintenance; Computer membership system. In 2002, we were authorized to repair the seven-up computer; We have established Runbang printer chain maintenance station, so this year's main goal is to unify, standardize and standardize the customer service department, realize self-sufficiency and lay a solid foundation for the service market in the coming year.
Achievable profit target, profit _ ten thousand yuan.
Third, the profit channels and measures obtained by the Engineering Department
The main profit source of engineering department: computer network engineering; Wireless network engineering. As the local network is basically completed, once the wireless network is popularized, it can bring more profit points, which is conducive to the smooth development of computer network engineering and creates a breakthrough for other departments to carry out corresponding business work. This year's main goal is also the growth point of profit-wireless network, and some internet access fees are expected to make a profit of _ million yuan; The profit of single-machine multi-user system, group telephone and rice selling system is _ ten thousand yuan; Multifunctional electronic classroom and multimedia conference room _ ten thousand yuan; The rest of the network engineering part _ ten thousand yuan; New business part _ ten thousand yuan; Computer department _ million yuan, employee salary _ million yuan, achievable profit target, profit _c million yuan.
While pursuing profit completion, we must ensure the project quality, establish a perfect project acceptance system, and accept the supervision and acceptance of the customer service department, which can motivate the engineering department to improve the project quality and thus better establish the company image.
Fourth, work hard on management, strictly implement the company's rules and regulations, improve work efficiency and service awareness, and establish the company's image in society.
Those employees who don't obey the company's rules and regulations and are lazy will never be soft, and those who damage the company's image must be dealt with seriously.
Five, establish a relatively perfect and sound management and operation system.
1. The process of scheme design, construction, acceptance and engineering training must be strictly and resolutely implemented, and the customer service department should adhere to the principle of no acceptance and no maintenance.
2. Try to build some groups with fixed income, such as computer maintenance membership system and relatively perfect equipment maintenance fee system, and turn some enterprises and institutions with relatively strong economic foundation and commissions into our long-term customers.
3. Visit key customers regularly, provide free technical support and establish friendly customer relations. We should use various means and media, such as using our own homepage to publicize the company's charging standards, from leaders to every employee.
4. Service and maintenance can also create profits. In recent years, there are fewer and fewer projects, the profits of computers are getting thinner and thinner, and the competition is becoming more and more fierce. We can make profits from service and maintenance, and we are more optimistic about the computer maintenance market and printer maintenance market outside the warranty period. Chen Xinwang
Sixth, create learning opportunities.
Continuously provide or create learning and training opportunities for employees, learn from each other internally and improve each other, and strive to build _ Company into the authoritative organization of Pinggu Di Computer.
Staff training is an important material for the development of human resources, the construction of cadres and the construction of corporate culture. After training, we can unify our goals, understanding and pace, and improve the cohesion, centripetal force and combat effectiveness of enterprises. Establish a learning atmosphere. Learn if you don't ask, or learn if you don't.
Training materials:
1. Love one's post and be dedicated to one's work: review the history, look forward to the future, understand the glorious tradition and goal of the enterprise, enhance the sense of mission and responsibility, and cultivate the sense of ownership.
Second, job responsibilities: learn the company system and employee discipline, and define job responsibilities and behavior norms.
Third, job skills: learn job skills, workflow and on-the-job success methods.
Training mode: 1. The company arranges employee training regularly and irregularly. 2. Actively participate in the training activities of managers, technicians and all employees organized by the center or the company. 3. Training objective: create conditions for employees to become on-the-job talents and provide accumulation for enterprises.
We are a United group, a group with team spirit, and become a team that can fight hard. Every department and employee has a clear post, and the responsibility lies with people. Personal bonus is directly linked to the benefits of the department. In this way, we should have both pressure and confidence. Without confidence, you will not succeed, and without pressure, you will not improve people at all levels.
Comrades, time is limited, especially in our industry. With the rapid development of computer technology, we will fall behind if we don't study for a day. Therefore, every worker present at this moment should have a sense of time and competition. To quote a sentence from the spirit of the 16th National Congress of the Communist Party of China is to "keep pace with the times".
All departments of the company should cooperate with each other, complete the tasks assigned by the leaders on time and in quantity, and strive to achieve the profit index of 12 10000 set at this meeting.
What to do in the future, I think, must not live up to the ardent expectations and support of the leaders and 30 employees of the information center, and strive to achieve the following two points:
1, put down the burden, hands and feet, and strive to be a qualified deputy manager.
Its job responsibility is to develop the market and the company's business. At work, we should be strict with ourselves, establish a correct outlook on life and values, take the overall situation into account and put the interests of the company above everything else. Never do anything that will damage your image.
2. Study hard, improve the quality, working ability and business level, and strive to build _ into the largest, most comprehensive and authoritative IT enterprise in Pinggu.
The above is my work assessment report, and I will try my best to cooperate with the profit indicators formulated by various departments, and please ask the leaders and every employee present to supervise.
Self-evaluation of sales work 3
First, there is no executive power in personnel, so look for the manager first.
Often accuse employees of mistakes, have you ever reflected on yourself? Mr. Wang seriously reflected on the working materials and methods in recent months. Blindly ask employees for sales results every day, but don't seriously identify the gains and losses of work and give timely guidance; When the work pressure comes, it is no problem to share it with employees; Unable to clearly grasp the daily work data of employees on the terminal, did not carefully study the customer card and visit route, and did not track the problem; Did not carefully evaluate customer development and network promotion. ...
Manager Wang feels ashamed that his basic work is not solid, where did he get the work efficiency? Daily sales revolve around promotion, which is inefficient. He was busy until the end, and his foundation was not solid. Where does his incremental space come from at the end of the year? He still cried to the company that the market was difficult and the task was arduous, and he needed the company's strong support.
If employees are required to have execution, they must first establish their own execution, and everything is afraid of being true. As long as they treat everything more seriously than employees, employees dare not do things seriously.
Second, put the right person in the right position.
After careful personnel analysis, manager Wang divided the business personnel into two categories: those who are good at attacking, those who are good at defending and those who are good at mixing. Some salesmen are good at talking about customers and dealing with customers like a duck to water, but not good at setting up small shops every day according to the visiting route. Let him develop special communication and group buying, manage distributors and the second batch of merchants, and give full play to his strengths; Some salesmen are good at visiting and taking orders according to the established route, and walk the store carefully, so that he can consolidate the development achievements and maintain the store every day; Some business people have become smooth hands, with no bright spots, no big mistakes and small mistakes. I am familiar with the market and business every day, but I have no initiative. It's a pity to be eliminated. After all, they have trained for a long time and become the "chicken ribs" among business people!
Aggressive salesmen take the lead, develop new customers in weak channels, tap the potential of TEPCO and group buying, and defensive salesmen consolidate their development achievements, strengthen maintenance, improve service, be good at mixing, and eliminate them in time if they have no motivation under full incentive.
A new business organization chart is already in manager Wang's mind. Under the new form of competition, it is particularly important to use the right people in the right position. As long as the personnel layout is reasonable, the implementation of the requirements can achieve twice the result with half the effort.
Third, pay attention to teaching employees ideas rather than methods.
After the personnel re-layout, Manager Wang thought of another question: Why are you so tired every day? There are always things that can't be solved. Some things are very simple, and you can come up with solutions with a little brains, but business people don't want to think about it and always want to find leaders.
There is such a situation in management that some leaders will not tell you anything, only the results, while others say too much, so that subordinates dare not draw conclusions in private and rely too much on leaders. Manager Wang reflected, indeed. Every morning meeting, as long as one business person takes the lead, other businesses will go along with it, and trivial matters will be raised for the leaders to solve. If leaders can be stopped on the spot, businessmen will feel glad. If the leaders have given the answers, the business people will develop the inertia, turn around the leaders all day, and find the leaders to solve everything without thinking. Really.
Don't rush to give an answer, but ask employees how to do the right solution, fully affirm and authorize them, encourage them to think positively, guide their way of thinking, and correct them from the point of view. Be sure to give employees a solution at the last minute, which can fully mobilize the potential of employees and keep things under control.
Self-evaluation of sales work 4
I have worked in the company for many years. Although I am still an ordinary employee in the company's sales department, I already know the company very well and know all its business like the back of my hand. Therefore, I am quite satisfied with my work in the company, and the work in the past year feels very smooth.
This year, I will work harder to do my job and help others. I also hope that some problems existing in the company can be properly solved. Constantly developing new products and new fields, I believe that the company will go further and have a higher market share, and the people of Chutian will be filled with happy smiles!
Although the sales scene is good, the payment rate is not optimistic, because the group headquarters did not settle the payment in time. In 20 17, I will try my best to overcome this factor and solve the payment problem with subsidiaries in time. Now the information and feelings of sales work are confirmed.
1. In daily work, after receiving the task assigned by the leader, on the premise of ensuring the quality of work, be proactive and finish the task on time.
2. Sales report summary: including product sales registration and product sales ranking scenarios; Clean up the loan and return site of the business manager.
3. Promote each new product, keep close contact with each dealer, and analyze according to different regions, industries and audiences;
4. Handle the company's door-to-door business, deal with the problems in the process of product sales, and conduct friendly communication with various departments before;
5. Clean up the accounts payable in previous years with the group headquarters, because I didn't handle the accounts in previous years, and there were some documents lost and prices, which brought a lot of trouble to the current work;
6. Assist the regional manager in sales;
① Assign some telephone services or services requiring delivery to business managers to help them seize orders;
(2) Communicate with sales staff frequently, analyze the market situation, existing problems and solutions, and improve together;
③ Contract execution scenario: assist the business manager and urge the contract to be completed;
There are still many problems and shortcomings in my own work when I assess my work in the past year. I need to learn from other salesmen and peers in my work methods and skills. The self-planning of 20 1 1 year is based on the gains and losses of last year's work, learning from each other's strengths and focusing on the following aspects:
(1) Try to do everything well and stick to it!
(two) to ensure the completion of the annual sales task, usually the courage to collect information and timely summary;
(3) Maintain customer relationship and constantly develop new customers.
(four) the accuracy of the sales report, after careful examination;
(5) Handle the lent and returned items in time;
(six) efforts to assist the sales manager, from the product price, quantity, quality and their own service attitude, seriously communicate with customers;
Finally, I want to summarize the problems in the sales process.
1, new product development speed is too slow.
2. The warehouse inventory is insufficient. Although the inventory table indicates the minimum inventory of each product, it actually does not match, and many products have even been out of stock. In the case of low inventory, it is suggested that the warehouse contact the production department to place an order in time, or contact the sales department to remind them to place an order. Most flight orders are related to insufficient inventory.
3. Incoming and returning goods are not timely. The return time is always delayed. For this phenomenon, the attitude of buyers is mostly irrelevant, and they seldom think about how to solve it with suppliers, but expect sales staff to communicate with customers to delay time. This will reduce the credibility of our customers.
4. Delivery and delivery problems.
5. The Finance Department shall regularly make dunning or reminding for the unpaid business. Many businesses have been repaid, and the financial department didn't tell the sales staff until several months later. During the period, the sales staff thought that they had been urging not to repay, which gave the customer a very bad impression!
6. There is no coordination between departments. For the convenience of my own work, I often don't care too much about others and don't study the troubles brought to others. Sometimes a word or a small matter can be solved, but it makes the sales staff take a lot of detours.
7. Quality inspection and procurement of supplier return processing. Many unqualified products, due to the delay of time, are finally picked again and again as qualified products, which is very inconsistent with our belief of "pursuing high quality" There are often things that are taken out, because the quality problems make the sales staff very embarrassed.
I have been transferred to the sales department for a year and a half. Looking back on the road we have traveled and the things we have experienced in the past year, we don't feel too much, we don't have too many surprises, and our mentality is calm and calm. With the leadership and help of the company leaders and the full assistance of colleagues in the department, I am based on my own work and the sales work is progressing smoothly.
Although there are various problems among various departments within the company, they are only minor problems, which will not affect the normal business of our company, but minor problems will affect our work efficiency, so I still suggest strengthening the ties between departments to further improve our company's performance.
Self-evaluation of sales work 5
In the past week, with the temperature rising. Everything is revived, and the earth is blooming in spring. With the warming of the temperature, the sales work of our _ _ store has also begun to be tense and busy in an orderly manner.
As the old saying goes, sharpening the knife does not miss the woodcutter. Even in today's social work, it also profoundly guides and reminds us. On the basis of enterprising work, we must first find the correct ideological direction, that is, we must have a clear consciousness and enterprising work attitude before we can put it into practice. Make it twice the result with half the effort and achieve good results.
Looking back on my work this week, I asked myself and commented frankly. There are still many shortcomings. Therefore, it is more necessary to strengthen self-thinking, correct consciousness and improve the methods, skills and business level of monopoly.
First of all, the shortcomings are identified from their own reasons. In my opinion, the existence of a necessary degree of self lacks the skills to convince customers and impress their purchasing psychology.
As salespeople in our store, our main goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language.
Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Secondly, pay attention to the details of self-sales, and remember the wise saying that the customer is God in sales theory. Conquer and impress consumers with sincere smile, clear language, meticulous recommendation and thoughtful service. Let all customers who come to our _ _ store come on impulse and return satisfied. Establish the high-quality spirit of our employees and establish our _ _ quality service brand.
Thirdly, we should deepen our work. Familiar with the article number, size, color and price of each pair of shoes. Do it with your heart Learn to deal with different customers and adopt different promotion skills. Strive to let every customer buy the goods they are satisfied with, and strive to increase the number of sales and improve sales performance.
Finally, correct your self-attitude. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work.
If a person understands the secret of avoiding efforts through efforts, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.
In a word, after a theoretical evaluation of my work this week, I still find many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction.
In the future work, I will take the company's monopoly management concept as the coordinate, combine my work skills with the company's specific environment, and make use of my energetic and hard-working advantages to learn business training, learn business knowledge and improve sales awareness.
Make solid progress, work hard and contribute to the development of the company!
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