1. Vernacular meaning: Although the hat is old, it should be worn on the head according to the etiquette; although the shoes are new, according to the way of wearing them, they should be walked on the ground.

2. This sentence first came from "Six Tao". Chonghou Hu, the favorite minister of King Zhou of Shang Dynasty, said this sentence; Jia Yi during the reign of Emperor Wen of the early Han Dynasty and Huang Lao scholar Huang Sheng (Sima Qian) during the reign of Emperor Jing The teacher of Sima Tan, the father of Sima Tan, once said something with roughly the same meaning but slightly different literal meaning, which is recorded in "Historical Records" and "Hanshu"

3.: Let's start with a classic from "Water Margin" . It is said that Lu Tiha from the Weizhou Municipal Public Security Bureau learned about the situation of Mr. Zheng of Zhuangyuanqiao Green Meat Chain Group, nicknamed Zhen Guanxi, who bullied the Jin family and his daughter during a gathering with his comrades Jiu Wenlong Shi Jin and Tiger Fighter Li Zhong. No justice. This Mr. Zheng can be described as a real evil force. With "strong matchmaking and hard guarantee" and "contract with fake money", he forced the golden girl to become a second wife (or third wife or fourth wife). But because the family has a fierce wife, the second wife is most likely ). After playing for two or three months, he allowed his fierce wife to kick the golden girl out, and even extorted the "original body money of three thousand guan" that she had never given her. Even if Lu Tiha, who had a fiery temperament, was reduced to a security guard guarding the vegetable garden in the street, he would not be able to sit back and watch such bullying, not to mention that he was still a political and legal official who defended a harmonious society at that time. So there is a story about the feat of beating Kansai with fists. But Comrade Tiha is brave and resourceful. He knows that he must be famous and expose Mr. Zheng's scandal to the public in order to win public opinion. What to do? He went to be a customer of Mr. Zheng's store to buy meat. It happened that Mr. Zheng went down from the president's office to the grassroots store to inspect the work. There were more than a dozen salesmen (salesmen) in the store, but Mr. Zheng was the one to be contacted. Mr. Zheng saw that it was the leader of the city's Public Security Bureau who came to buy meat, so he was not willing to neglect it. He hurriedly came out of the closet and sang: "Please forgive me!" "" He also asked the assistant to the president who accompanied him to "bring a stool." Tiha, acting as the Secretary of the Municipal Party Committee (Mr. Jinglue), first asked for ten kilograms of pure lean meat, without any fat on it, and asked Mr. Zheng to cut it into minced meat himself; then he asked for ten kilograms of pure fat meat, without any fat on it. The thin ones were on top, and it was Mr. Zheng who cut them into minced meat himself. At this time, after get off work in the morning, it was time for Mr. Zheng to take a lunch break, but Tijia still had "ten pounds of golden cartilage, and he also had to chop it into minced meat carefully. Don't see any meat on it." Mr. Zheng inevitably complained, "You didn't come here specifically to entertain me?" He smiled and said, "You came here specifically to entertain me?" Hearing this, Luda jumped up, holding the two bags of jelly seeds in his hands, opened his eyes, looked at Zheng Tu and said, "The Sa family came here specially to entertain me." I want to amuse you!" He hit the two bags of glutinous rice in front of each other, but it seemed like a rain of meat. Zheng Tu was furious, and his anger rushed from the bottom of his feet to the top door, and there was a flame of ignorance in his heart. Teng Teng couldn't hold himself back anymore, so he grabbed a sharp boning knife from the meat table, jumped down on it, and started fighting.

Not to mention Mr. Zheng’s bullying of the Jin family and his daughter (Mr. Zheng is suspected of criminal offenses), we only regard Lu Tiha as a pure customer, and sort out the customer service of Zhuangyuanqiao Group this time The right and wrong of gains and losses. Lu Tiha entered the store and this sales service started. Tijia is a public official with strong spending power, and he should have spent money at Zhuangyuanqiao before. Although Mr. Zheng did not use a CRM (Customer Relationship Management) system, the commodity economy was developed in the Song Dynasty. Mr. Zheng was a well-known local entrepreneur and had unconsciously applied modern business philosophy. For example, the continuous CRM PDCA (Plan, Execution, Check, Action, Quality Management Cycle) process will identify the most valuable customers (MVC), the most growth customers (MGC), and negative value customers (BZ) with no value or negative value. Different customer groups adopt corresponding service specifications: stick to MVC, convert MGC into MVC as soon as possible, and abandon BZ as soon as possible, because BZ will only consume corporate resources. In the CRM system running in Mr. Zheng’s head (the place where Lu Tixia “made a water and land dojo with the entire hall, with chimes, cymbals, and cymbals ringing in unison”), after several previous PDCA Loop, it's obviously an MVC client. From the beginning, Mr. Zheng did his best to serve him, and strictly followed the first-question responsibility system. He patiently persisted from going to work in the morning to finishing get off work at noon, and truly practiced the business philosophy of "the customer is God".

It is normal consumption to ask for lean meat first, and Mr. Zheng complied with it; it is obviously not normal consumption to ask for fat meat last, Mr. Zheng did not understand, but he did it after asking; and then he asked for cartilage, which is even more not normal consumption. Because he really couldn’t understand it, because he might have never done so much front-line work, and because it was already noon, Mr. Zheng subconsciously complained. Although he was still smiling, it inevitably caused Lu Tiha to give him a "meat" "Rain", so Mr. Zheng became furious and used a bone-picking knife on MVC customer Lu Tiha.

Of course, if Mr. Zheng didn't complain and ask for help, he would definitely continue to cause trouble, because he was specifically looking for trouble. So as an enterprise, how does Zhuangyuanqiao Group carry out this extremely challenging sales service when faced with such a customer? According to the modern enterprise business philosophy, it is assumed that the process of this situation strictly implements the instructions of SAP's retail CRM system. Then when the jurisdiction needs to be implemented, the system may issue a warning, prompting the MVC customer to behave abnormally; When the customer is weak, the system will lower his customer level; because Lu Tiha will always find trouble, the system will lower his level to the BZ customer, and finally start the process of abandoning the customer. For example, you can politely tell Tiha that we don’t have what you want. After Tiha hit Mr. Zheng with the meat dumplings, he could call 110 to call the police while waiting for an opportunity for another person to deal with Tiha. During the whole process, no one will complain, no one will abuse the customer, and no one will rush towards the customer with a "bone-picking knife". Because there are no such instructions in the SAP system, because modern business philosophy believes that: 1. The customer is God; 2. The customer is always right; 3. If the customer is wrong, please refer to 2. (This is really the case, Luti It is estimated that Mr. Zheng will not be able to take action, but based on his personality, he will never give up on making the decision for the Jin family and his daughter. It is estimated that he will eventually ask a lawyer to sue Mr. Zheng in court. This will enter the legal track. How much better is this than fighting violence with violence)

The great Confucian Jia Yi said in "Chen Zheng Shi Shu" that "although the shoes are fresh, don't put them on the pillow, and even if the crown is worn out, don't put them on the shoes." This is a typical Confucian and Mencius way that advocates the order of respect and inferiority. Earlier, the "Six Tao", which was written during the Warring States Period, recorded a sentence from Chonghou Hu, the first informer in Chinese history, when he slandered King Zhou Jinxibo, "Although the crown is worn out, etiquette is added to the head; although the shoes are new, the law To practice the ground." Zhou was the crown and Zhou was the shoe. At least during Xibo's lifetime, this state of affairs was maintained. When King Zhou imprisoned Uncle Xi after listening to Chonghou's evil words, the people of Zhou used Fei Zhong, a villain next to King Zhou, to bribe King Zhou with beautiful women, horses, rare treasures, and bribed King Zhou to free Uncle Xi. Nor can he achieve his eternal holy name. Huang Sheng, the teacher of Sima Tan, the father of Sima Qian and an old scholar during the reign of Emperor Jing, also said when talking about Tang Wu's attack on Jie and Zhou: Although the crown is worn out, it must be added to the head; although the shoes are new, they must be sufficient. Which one is divided into upper and lower? Today, although Jie and Zhou have lost their way, they are still superiors; although Tang and Wu are saints, they are still subordinates. The master of the husband has done something wrong, and the minister cannot correct his fault and respect the emperor. Instead, he will be punished for his fault, and he will be appointed to the south. What else can he do but kill him? . Even though these words are truly aiding the evildoers, they are also reasonable. In the business philosophy of modern enterprises, especially in the service industry, such as the post-automobile service market model that represents internationally advanced concepts, even if you are evil, even if you are deliberately looking for trouble, then he is still a customer, as long as your behavior still belongs to the enterprise In terms of customer service, you must treat them as gods. When a hat is still a hat, it must be worn on the head and must not be stepped on. The company can lower his level in the customer management system or even start the process of abandoning him, but it is never wrong to complain, abuse and fight against customers. Of course, such as hitting Mr. Zheng on the head with meat dumplings and raining meat on Mr. Zheng, and later killing Mr. Zheng with three punches, this is obviously not a normal business activity. Especially the latter, and more generally speaking, it is no longer a normal civil activity, but a behavior that needs to be regulated by criminal law. Even though Lu Tiha's killing of Mr. Zheng was an act of eradicating violence and upholding justice for heaven, didn't he later lose his official position? Aren't you on the run? Aren't you being chased online?