Swiss hotels are famous for their excellent service, developed hotel education and training, and enjoy a high reputation in the field of international hotel education. There are more than 80 hotel schools (colleges) in China. Swiss hotel education and training, represented by Lausanne Hotel Management College and Linos Hotel Management College, has distinctive features. The author studied at Linos Hotel Management College and at Appina &; Savoi Hotel has worked as an intern for 3 months and has a superficial understanding of the Swiss hotel industry.
The star rating is very strict, and most hotels are small in scale.
Switzerland's tourism industry is highly developed, with more than 7,000 hotels of various grades, which can receive more than 300,000 tourists at the same time. However, with so many hotels, there are not many luxury hotels that can be rated as five stars. In Switzerland, there are generally many hotels with accommodation and catering under four stars.
"Swiss Hotel Owners Association" is a special organization, which is responsible for determining the star standard of hotels and supervising hotel services, and inspecting hotels once a year. There are two parts to determine the hotel star standard: hardware and software. Hardware mainly refers to facilities and equipment, and software mainly examines service ability and level.
There are also some "two-and-a-half-star" and "three-and-a-half-star" hotels in Switzerland, so it is not easy to inspect and evaluate them. Most hotels in Switzerland are small, and 42% of them have no more than 20 beds. 33% of hotel beds are between 265,438+0-50, but most of them make people feel at home. If teachers from Swiss Hotel School come to China and see hotels in most cities in China, they will definitely say, "Your hotel is so big!"
Labor costs are expensive, and people are used to the extreme.
Switzerland is one of the countries with the highest national income in the world, and its living index is higher than that of France and Germany. In addition, 100 years, there has been no war, the economy is highly developed, and the labor cost is staggering. The labor cost of many hotels accounts for 35% of the total cost, and the hotel where I practice accounts for 45%! The high labor cost makes bosses complain bitterly and have to hire interns and foreigners from hotel schools to work. For this reason, bosses are forced to make the best use of people, but at the same time, most interns have achieved "one specialty and many functions".
The income of foreigners here is very high, and everyone and even interns have to take various insurances, so the total labor cost is very high. In our eyes, French people are all rich, but in Switzerland, many of them are working-class, and most of the chefs employed in the kitchen are French, so French chefs are respectful when they meet Swiss bosses. Others like Portuguese and Italians can only do simple and ordinary jobs. The hotel where I worked as an intern is a veritable "Little United Nations". The boss and proprietress are Swiss, the foreman and chef of the restaurant are French, the room cleaner is Portuguese, the interns are Brazilian and me, the only China, and then the Sri Lankan who washes the dishes. So when it comes to eating time, there are all kinds of languages in the world.
The three-month internship made me personally feel what is the labor efficiency in the West. I work 1 1- 13 hours a day on average. When I finish my work, I go to carry luggage, sweep the floor, clean the guest room or go to the laundry room to help. I can't breathe except eating. I was really busy when I was an intern in the kitchen. The general manager took off his suit and came to help. At the end of the day, it's like washing with water. I remember one day at Christmas, I was so busy 16 hours that I couldn't walk after work. My foot seemed to have stepped into the cotton field. I walked back to the dormitory with the railing on the side of the road, and fell headlong on the bed until dawn.
With the improvement of the quality and career development of hotel employees in China, single skill is becoming less and less competitive. Whether from the perspective of personal development of employees or from the perspective of reducing labor costs in hotels, it has become a trend to have multiple functions in one post.
A century-old shop with a strong cultural atmosphere.
Swiss hotel industry has a long history and there are many family hotels. The hotel where the author practiced is a century-old shop. On the first day of internship, the boss showed it around. The lobby is small, but antique and full of rich classical culture. He pointed to the chandelier in the lobby and said, "Much older than me", and pointed to the fireplace in the lobby and said, "100 years old, it still works!"
When I go to the guest room to deliver food during my internship, I often see an old sewing machine in the corner of the guest room, which is illuminated by a hanging strong light. The small sign on the sewing machine impressively reads "Made in Bern, 1870". The murals and oil paintings in the lobby have yellow portraits of the boss's grandfather and grandmother, who are also wearing Swiss clothes from the last century.
The elevator in the guest room is not big. It is said that it has been running for almost 50 years and still works. The old mechanical key is still used in the guest room, not because there is no money to replace it, but to tell the guests that it is simple and elegant. The boss also proudly said that there are nearly a hundred years of red wine in his wine cellar! Between the lines, I am very proud.
It is puzzling that there is an old, polished saddle in the corner of the bar, surrounded by hay. The boss often talks about this saddle with his guests. It turns out that this saddle has a history of more than 200 years and is the treasure of his family. It's really interesting that he doesn't want to be "courted" by his boss in the bar. The Swiss attach importance to history, which is also reflected in the menu carefully prepared by the hotel for the guests. Every other line, there are historical quotes. Very cultured.
Social harmony and tranquility security post cancelled.
I remember the evening when I first arrived at IHTTI petit point Taier Hotel Management College, the school specially held a welcome dinner for all our freshmen. After all the luggage was unloaded, it was only piled on the side of the road. We collectively went to the restaurant to eat, and everyone looked at each other one by one, putting so many luggage and valuables on the side of the road instead of in the dormitory. What shall we do if we lose them? Seeing everyone suspicious, the teacher who led the team assured everyone: "If I lose a baggage, I will pay 10 thousand Swiss francs!" " Although it was a joke, everyone went to dinner with a grain of salt.
It's very late after dinner. Let's check our luggage. Hey, there are many of them! No one has even touched the place, which really gives people a thumbs up! After staying in Switzerland for a long time, it is common for the postman to put newspapers, milk and baguettes (one of the Swiss's favorite bread varieties, shaped like sticks) at home, and no one moves at all. It is not an exaggeration to describe it as "not closing the door at night".
In Switzerland, unless you can see security guards in five-star hotels in Geneva, Bern and Zurich, you can't see security guards in hotels in other regions. First, because the labor force is expensive, and second, because the social security situation in Switzerland itself is very good.