Interpersonal relationship mainly includes the ability to deal with conflicts, establish relationships, persuade and influence others, cooperate and coordinate with others, listen and communicate, and so on. In terms of interview proposition, interpersonal relationship questions have always been a kind of questions frequently tested by central state organs and local civil servants at all levels, mainly examining candidates' interpersonal communication and coordination ability. One of the nine competencies in the National Civil Servants' General Competency Standard Framework (Trial) (2003 165438+ 10/8) issued by the Ministry of Personnel is interpersonal communication and coordination ability, which specifically includes: "having the overall situation concept, democratic style and cooperative consciousness"; "Respect others and be good at working with people with different opinions"; Adhere to the combination of principle and flexibility to create a relaxed and harmonious working atmosphere; "Be able to establish and use a work contact network and effectively use various communication methods".
First, the five principles of answering interpersonal questions
(A) the sunshine principle
The sunshine principle refers to being good at finding and solving problems from a positive perspective when answering interview questions. "Positive people are like the sun, where they shine; Negative people are like the moon, and the fifteenth day is different. " Whether the mentality is positive or negative directly reflects a person's personality characteristics and internal quality, and also determines from what angle to think and answer questions. A negative attitude will often push you into a corner, while a positive attitude can always find a solution to the problem and an idea to answer it.
(B) the principle of reflection
When answering all questions about interpersonal relationships, candidates should first consider self-reflection, that is, when it comes to tense interpersonal relationships, they should first consider what they have done, whether they have not communicated enough and whether they have not paid attention to other people's opinions or suggestions. If you have these problems, you should correct and adjust them in time. If not, it means that you should seek the right time to explain and explain to each other, or take the initiative to ask for their opinions, or absorb each other to participate in your work or activities.
(3) communication principle
The root of most interpersonal problems is lack of communication. Therefore, candidates should actively communicate, adjust their working methods and communication methods as soon as possible, and take corresponding measures to change the tension of existing interpersonal relationships.
(d) the principle of avoidance
In the case of interpersonal conflicts caused by temporary events, we can take temporary avoidance measures and find suitable occasions and opportunities to explain and communicate later. For example, the misunderstanding and criticism of leaders and colleagues caused by a certain job can be solved by temporarily avoiding and explaining afterwards.
(5) the principle of ownership
The so-called ownership consciousness mainly refers to the understanding and recognition of the ownership relationship between the superior and the subordinate, and the sense of obedience in an organization. Therefore, when candidates encounter problems involving the relationship between superiors and subordinates, they should first obey the wrong decisions made by superiors, unreasonable demands and redundant or incompetent work assigned by them, and then look for opportunities to explain or suggest.
Second, solve interpersonal problems from the grassroots level.
According to different subjects, interpersonal problems can be divided into leaders, colleagues, subordinates, the masses, relatives and friends. In the interview of national civil service examination, there are many questions about interpersonal communication with leaders. Let's answer the interpersonal relationship questions from the role orientation and handling principles.
(A) Role positioning
In essence, individuals and leaders are working relationships, colleagues relationships, and main and auxiliary relationships; Organizationally speaking, the relationship between individuals and leaders is the relationship between superiors and subordinates, and the relationship between leaders and led; Politically speaking, individuals and leaders are equal, which is a kind of gay relationship. Different leaders have different styles. How to communicate and coordinate with leaders is related to whether the work can be carried out smoothly. Therefore, candidates can define their roles as: leader, subordinate employee, follower, colleague, comrade, partner and comrade-in-arms.
(2) Treatment principle
1. Respect leaders
"People who respect others will always respect others, and those who love others will always love others." We should respect leaders and safeguard their authority. Respecting leaders is not only a personal respect for leaders, but also a respect for organizational discipline and principles.
2. Obey the leader.
"Individuals obey the organization, the minority obeys the majority, the lower level obeys the higher level, and the whole party obeys the central government", which is the political discipline and organizational principle that our civil servants must abide by. As a civil servant, we should obey the arrangement of the organization and the command of the leaders. Here, I would like to remind the majority of candidates: while obeying, we must not blindly follow, we must distinguish between right and wrong, and when the decision of the direct leader may have serious consequences, we must take the initiative to state our own interests to them, and we must not let ourselves go and indulge blindly.
3. Learn from leaders.
"Be diligent and eager to learn, and apply what you have learned." A lot of knowledge, experience and even how to be a man are worth learning. Only by learning with an open mind can we win the approval of the leaders and be competent for our own work.
4. Communicate with leaders and report more.
When dealing with problems and solving contradictions, civil servants should communicate and coordinate with leaders. In communication, we should proceed from the overall interests, stress principles on major issues, stress style on minor issues, or "take care of others and put ourselves in their shoes", or reflect on ourselves and take the initiative to review.
5. Face the criticism of leaders correctly.
Criticism is a kind of wealth and a kind of motivation. Without criticism, there will be no progress. The criticism of leaders is an inspiration and encouragement to civil servants, and points out the direction for civil servants.
For example, the relationship between the director and the deputy director of your unit is tense, and you are deeply appreciated by the director. Later, he was transferred and the deputy director took over, which made you very important and difficult. What should you do? (Interview with ministries and commissions on the morning of 201March 13)
Key points of answering questions
1. Statement: Everyone has a different style of doing things and has his own unique way of doing things. I think the starting point of the two leaders is good, and they all want to do their work better.
2. The finicky and difficulty of the deputy director is the performance of his meticulous and strict requirements for his work. I will be strict with myself and devote myself to my work with greater enthusiasm.
3. In the face of criticism, reflect on yourself, communicate with the deputy director more, report to him more, and listen to his instructions on work.
4. Summary: We must make sincere efforts, be open and honest, understand each other, and we will certainly do a good job.
Test question dialing
Answering interpersonal problems should follow the basic principles of dealing with interpersonal problems. In this question, the key to answer this question is whether you can keep a normal mind in the face of critical and difficult leaders, insist on putting work first, and understand and respect leaders at the same time.
Third, the main points of answering "atypical" interpersonal problems
(A) common patterning phenomenon
A popular saying. No one is perfect, and gold is not enough. When it comes to contradictions among colleagues, such words come one after another. When something that everyone can say appears, this sentence is a "buzzword" and loses its original color and function. Therefore, it is particularly important to carefully select and recite classic epigrams.
False feelings. Interpersonal relationship questions are the best questions to evaluate candidates' EQ. Candidates need to use the principles of life flexibly when asking questions in interviews, and need to break through themselves and answer questions with true feelings. Candidates should not only abandon cynicism, but also look at everything from the perspective of "social people" and abandon students' thinking.
Words are empty, empty talk about the framework. When answering interpersonal questions, candidates often end up quickly, but it is difficult to expand the content because they are not sure about the basic framework of answering interpersonal questions. On the other hand, if the details of life are infiltrated, the answer will be lively and the examiner will have to give high marks.
(B) "non-model" inspiration
Keep some seemingly false words. Candidates may have seen many answers to interpersonal interview questions, and may feel that some answers are "fake". However, please put yourself in others' shoes. If you were an examiner, what kind of answer would you be more willing to accept to judge the emotional intelligence of candidates with a question of interpersonal relationship? Therefore, it is still "false sincerity"!
Set more positive assumptions. Candidates should be aware that some topics in the interview are designed in many situations, some are negative and some are difficult. Candidates are required to be good at using the "sunshine principle" flexibly on the basis of respecting the original intention of the topic to make the topic easier.
Use some practices in life. Of course, these practices are only reasonable and legal, and it is forbidden to present dark details of life in interviews. For example, in order to contact feelings, have dinner together, participate in group activities, or speak well to each other to ease contradictions between the two sides, and so on. This can be used in an interview.