In study, work and even life, everyone has tried to write prose, and good prose generally has the characteristics of flying literary talent. How to write a composition to avoid stepping on thunder? The following are four short articles that I collected for reference only. Let's have a look.
Essay on Service Industry Smiling Service 4 1 Our financial industry takes service as the main theme, "service with heart" is our commitment, and "customer satisfaction" is our pursuit. But to truly serve with your heart and achieve high-quality service, whether you are unfamiliar or familiar, whether you are behind the counter or at your desk, you should smile. But smiling is not a simple expression. Smile is the communication between heart and heart, and it is the communication between love and love. This is the charm of a smile and the essence of our service. Learning to smile is not only the responsibility to customers and enterprises, but also the respect and affirmation to self. It can be said that smiling is a responsibility, an idea and a realm.
As the lobby manager, my work is mainly responsible for receiving customers who complain, handling complaint cases, managing and patrolling the business site, and assisting superior leaders. This let me come into contact with all kinds of people, meet all kinds of things that need coordination, and let me really appreciate the charm of smiling service!
I remember one time, after a customer withdrew money, he asked our teller to exchange it for 200 yuan. I left in a hurry without counting the money. Not long after, the customer returned to the window with an anxious face and said that one hundred yuan was missing. As we all know, it is not our duty to count the money in person after leaving. However, according to the principle of anxious customers, our tellers still check the accounts for them. No extra money was found after verification. However, customers have repeatedly insisted that this 100 yuan must be our fault. She also plausibly said that when changing money, she took out three as two. The customer became more and more excited and threw some ugly words at the teller. At this point, the window has been lined up, and some customers have begun to complain impatiently. "We must control the development of the situation," I told myself. If ignored, it may make customers calm down quickly, but it will cause great misunderstanding to customers. Because, she insists that the money is our fault and must not let the customer leave with misunderstanding. So, I went outside the counter, smiled and asked the customer to follow me to the corner of the hall, and then patiently explained to her, assuring her that I would definitely give her a clear explanation. With my encouragement, the client finally calmed down and promised to go to the supervision department to check the surveillance video with me after work. After watching the video, there is nothing suspicious. The client finally has nothing to say, but I know she still has doubts. So, I left a phone number for the customer, so that I can communicate at any time if there is any situation. The client was very moved after listening to my words. She said, I'll look for it. That evening, I received a call from my client. She told me that she had made a mistake and repeatedly asked me to convey her apology to the teller.
Through this incident, I deeply understand this sentence: "The furthest distance in the world is not the distance between life and death, but the distance between hearts that don't understand each other!" Yes, spiritual barriers can often make people close at hand become distant! However, as long as we adhere to the "customer-centered" service principle and the caring and sincere service concept, we can melt the "hard ice" of this soul and clear the "fence" of this world.
As the saying goes, "Give someone a rose, and there is a lingering fragrance in your hand". A smiling look and a gentle greeting are warm roses that we send to our customers, full of our deep affection and friendship. Customers can come on impulse and return with satisfaction, which is the best reward for us. In recent years, our marketing department, as a service window dealing directly with customers, has been unswervingly promoting warm service with smiles and honoring every promise with hard work and sweat. With the support of leaders at all levels, we will keep pace with the times and improve service measures, carry out image engineering activities with the theme of "Everyone is an image and everyone is a window", deepen the connotation of banking services, enhance service functions and expand service areas. Whether it is reception, consultation, accepting complaints, etc. We serve warmly and exchange our enthusiasm, care and patience for customers' peace of mind, peace of mind and comfort. Shorten the psychological distance with customers with sincere smiles, and win the trust of customers with meticulous work. In service, we pay attention to treat people with sincerity and affection. "There are no wrong customers, only wrong service" is our motto. As we know, civilized service needs to have the mind to bear grievances and the patience to explain. Only by injecting true feelings can we really do this.
I remember the famous writer Bing Xin's famous saying: "With love, there is everything." Yes, because of our love for finance, we work hard and do our duty wholeheartedly, and turn this sense of responsibility into eternal dedication. Because of our care for customers, we are enthusiastic, patient and considerate, and turn this care into thoughtful and meticulous service! Friends, let's smile because of love. Let's feel the charm of a smile in service, and hold up the brilliant clear sky of financial career in a smile!
Service industry smiles. Service essay 4 2 laugh, everyone knows. Can you smile? Do you smile in your work and life? Touching people doesn't have to be infected with tears. Sometimes, a smile can touch others. Smiling can touch your god, and smiling can produce social and economic benefits.
"Did you smile at the customer today?"
Smile and do something for the passengers, so that the passengers are moved by your heartfelt smile. Smiling, without spending a penny, has created many unexpected effects. Smiling is human nature, and it is the sincere expression of the heart. It makes the receiver rich, but not the giver poor. He was born in a flash, but he left an eternal memory. It not only narrows the psychological distance, but also reaches the ladder of emotional communication.
Smile, face your customers, how to improve the success of the negotiation, just smile. Smiling is the logistics support for victory, and it is a method with the least investment, the greatest effect and the multiplier effect. Only those who love life, customers and work can always keep and have that kind of elegant smile.
The smiling service we advocate is the natural expression of several basic psychological qualities such as healthy personality, optimistic mood, good cultivation and firm belief. It is a sincere smile, not a flattering smile; It is a heartfelt smile, not a sarcastic ridicule; It's a light smile, not a dry smile. A person can have no assets, but as long as he has confidence and a smile, he has the hope of success.
Smile is a kind of strength. In today's fierce marketing competition, if you want to occupy a place, high-quality service is essential. And a heartfelt smile is the key. When it comes to smile service to promote the development of service, there is nothing more successful than Hilton Hotel in America. "The smile on the waiter's face of Hilton Hotel will always belong to the sunshine of passengers." Under the guidance of this overriding business policy, Hilton Hotel has grown from one hotel to more than 265,438+00 in less than 90 years, covering major cities on five continents, with annual profits reaching hundreds of millions of dollars. The capital has increased from 5000 dollars at the beginning to tens of billions of dollars. The happiest thing for old Hilton before his death was to fly to Hilton hotel chains around the world to inspect the work. But all employees know that the first sentence he asks you is always the famous saying: "Did you smile at the guests today?"
Smile is a kind of comfort, it can be "a smile is worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. When others see you, they will know that you are ready to help and serve others. There is an old saying in China that "the lips and teeth are fragrant". In fact, in a sense, smile itself is a language, or an additive of language.
Smiling service can make guests feel at home. "Smile at all the guests in the world, and be satisfied at my home". People who keep smiling and serving are welcome everywhere, and everyone likes to deal with them. Smile to praise others and let them feel your sincerity; smile to criticize others and let them feel your kindness; smile to reject others and let them understand your difficulties. Employees who don't know how to smile make customers stay away. In this way, the advantages and disadvantages of service work and the level of economic benefits are naturally distinct.
Smiling is the best courtesy and respect to customers, and it is also the most basic performance.
Service Industry Smiling Service Essay 4 3 Who doesn't admire the eternal smile of Mona Lisa written by Leonardo da Vinci; Who doesn't yearn for the iraqis with beautiful eyes and smiling faces in The Book of Songs? If the eyes are the windows of the soul, then the smile is the monologue of the soul. Therefore, the first smile of a newborn baby is so striking that the first smile between strangers of the opposite sex often touches the spark of love. The sublimation of personal feelings is inseparable from smiles, and so is interpersonal communication in modern society.
So what does "smile" mean? Some people say that she is an international language, the best language that can touch people's hearts without translation, and it conveys cordial, friendly and pleasant information; She is also an art with the ability to penetrate and conquer people, showing unique self-confidence and irresistible charm.
Smile is a silent language, it is the beginning of communication and the magic switch of interpersonal communication. A smile is worth a thousand words. "Smiling service" is a special emotional language, a lubricant for service work and an important content of professional ethics in service industry. In many cases, it can replace language welcome and give guests a good first impression.
Smiling service, starting from the heart, is the concrete embodiment of civilized and high-quality service. As a philosopher said, "Smiling costs nothing, but creates many achievements. It makes the receiver rich, but not the giver poor. It was born in an instant, but it left an eternal memory. " Smile service is a sincere exposure of a person's heart, which has immeasurable social value and can create immeasurable wealth; Smile service is a great magical power, which can create priceless social benefits and make it have a good reputation. In fact, smile service is a measure with the least investment, the greatest effect and twice the result with half the effort in logistics management, service and guarantee, which has been valued, advocated and applied by various service industries and service units.
When it comes to smile service to promote the development of service, there is nothing more successful than Hilton Hotel in America. When Connor Hilton, a young and energetic man, already had $5,654,380,000, he proudly reported to his mother. The old lady didn't agree with her son's achievements now, but made a serious suggestion: "In fact, you must seize something more valuable than $565,438+0 million. In addition to being honest with customers, we should also try to make everyone who has stayed at the Hilton Hotel willing to come again. You have to think of a simple, easy and lasting way to attract customers so that your hotel will have a future. " Hilton thought hard for a long time and finally understood what her mother meant, that is, smile service. From then on, the smile on the waiter's face of Hilton Hotel will always be the sunshine of the passengers. Under the guidance of this overriding business policy, Hilton Hotel has grown from one hotel to more than 265,438+00 in less than 90 years, covering major cities on five continents, with annual profits reaching hundreds of millions of dollars. The capital has increased from 5000 dollars at the beginning to tens of billions of dollars. Old Hilton's happiest thing before his death was to fly to Hilton hotel chains around the world to inspect the work. All employees know that the first sentence he asks you is always the famous saying: "Did you smile at the guests today?"
Tolerance conveyed by a smile can narrow the distance between hearts;
The trust conveyed by a smile can make people feel your sincerity.
Smile is a magic key, which can open the key to the soul;
Smile is an international etiquette, which can fully reflect a person's enthusiasm and charm;
Smile is the symbol of kindness, the embodiment of kindness, the source of happiness and the first bridge to communicate with consumers.
But smiling can't be done casually. It needs something. If you don't do it well, smiling will make people feel uncomfortable and hypocritical. The requirement of a smile is sincerity, moderation and appropriateness. Laugh so easily. As long as you smile from the heart, you can laugh naturally, generously and kindly. Remember, a deep smile can create a clear and human atmosphere.
Practice has proved that only those who love life, customers and work can maintain and permanently have elegant, quiet and elegant smile service. At the same time, practice also tells us that smiling service is a passport for interpersonal communication. It is not only a ladder to close the psychological distance and realize emotional communication, but also the main way to achieve active, enthusiastic, patient, thoughtful, meticulous and civilized service. At the same time, it is also a symbol of sincerity and kindness, and a good medicine to make each other happy. Finally, it is a hot spring that arouses interest and goodwill and a powerful additive to increase the value of service language. The smiling service we advocate is the natural expression of several basic psychological qualities such as healthy personality, optimistic mood, good cultivation and firm belief. It is a sincere smile, not a flattering smile; It is a heartfelt smile, not a sarcastic ridicule; It's a light smile, not a dry smile. A person can have no assets, but as long as he has confidence and a smile, he has the hope of success.
Smile service is not only an expression display, but also an emotional communication with the client. A smile reflects this good mood. Smile service is not a smile, but a sincere service. Just imagine, if a service person can only smile blindly, but doesn't know how to serve sincerely, what is the use of smiling? Therefore, smile service, the most important thing is to treat passengers as relatives and friends emotionally, be happy with them, be sad with them, and become intimate friends of passengers. As long as each of us can give a love, a sincerity and a smile, we can create a kind of harmony and warmth.
Smiling costs little,
High value;
Give people happiness,
Without asking for anything in return.
A smile, only for a few seconds,
Even if you don't know each other, the memories you leave are beautiful.
No one is rich, too rich to be needed;
No one is poor, too poor to even give a smile.
Smile, my friend! On the journey of life, a smile is always an unimpeded passport.
Service Industry Smile Service Essay 4 Communication is like a bridge, which enables us to adapt to each other and cooperate with each other. Smile and silence are two effective weapons in work and life. Smile can solve many problems, and silence can avoid many problems. Smile makes it easier for us to communicate with others. When you smile at others, others will smile back at you. Smiling makes us feel the beauty of life. Silence makes us more humble to each other If a person is honest with others in everything, he can untie their hearts.
Communication starts from the heart, but we deliberately keep our distance and hide our sincerity. Human nature is inherently contradictory. On the one hand, we can't trust others easily, on the other hand, we are eager to be understood. You and I will come together because of communication, and we will part ways because of suspicion.
As a member of society, our life and work are like a network of relationships. No matter what you do, you are communicating with others in some way. If you are a drop of water, you should learn to moisten the earth. If you are a ray of sunshine, you should learn to illuminate the darkness. The world is big and people are strange. It was only because of communication that they gradually became familiar with each other. Because of communication, different stories happen every day.
Let's face our customers with a sincere heart, let them feel a warmth, so as to deepen their feelings, eliminate misunderstandings with them and satisfy them. Then we must put ourselves in others' shoes. Please try to leave a customer's smile when providing customers with faster and better service. If you want to leave a customer's smile, start with your own smile, because smile is the most beautiful language. Many times, sharing happiness with others not only gives others a chance, but also gives themselves a chance. Not only gave others a good mood, but also left a good mood.
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