1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite, natural and graceful, observe the general advance and retreat etiquette, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting a customer's office or home, ring the doorbell or knock lightly before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long, and don't enter the room without someone or the owner's permission.

(3) Behavior in front of customers When you see a customer, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first, and then explain your purpose. At the same time, you should take the initiative to greet or nod to everyone present.

In a customer's home, you can't visit the house without invitation. Even if you are familiar with it, don't touch the things on the customer's desk at will, let alone play with the customer's business card, and don't touch the books, flowers and other furnishings in the room.

It is not easy to sit down before others (hosts) sit down. Sit upright, lean forward slightly, and don't cross your legs. Talk to customers with a positive attitude and a gentle tone. When customers talk, they should listen carefully and answer with "yes" first. Keep your eyes on each other and constantly pay attention to each other's expression.

when standing, keep your upper body stable, put your hands on your sides, don't carry your back meanly, don't hold your hands on your chest, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When meeting the customer for the first time or leaving, he should be neither humble nor unhurried, behave appropriately, and be polite and courteous.

we should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pull out your ears, pick your teeth, manicure, yawn, cough or sneeze in front of customers. You can't help it. Cover your nose and mouth with your hand, face aside, try not to be present, and don't throw scraps of paper around. Although these are some details, they combine to form the general impression of customers on you.

It should be noted that putting on makeup in front of people is a female habit that men hate most. At this point, the practice has been relaxed. After eating in a restaurant, people can see lipstick and powder, and no one will make a fuss. However, that's all, not too much. When you need to comb your hair, polish your nails, apply lipstick and makeup, or apply lipstick with a brush, please go to the dressing room or bathroom. Grooming in front of people is a habit that women annoy men the most. Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible.

2. What are the common knowledge of personal manners and etiquette?

1. Manner-Show your manners and manners, which refers to a person's posture, manners and demeanor, that is, a person's expressions, behaviors and actions, as well as body language. It reflects a person's personality, psychology, feelings, accomplishment and temperament. Personal etiquette is expressed through every move. Paying attention to personal hygiene and keeping clothes clean and tidy are the most basic requirements for the beauty of appearance. In daily life, as long as you have the conditions, you must be diligent in grooming and hygiene, especially in social occasions, you must be dressed neatly and refreshed. We should know ourselves correctly, don't blindly follow the trend, pay attention to appropriateness and harmony, and be dressed appropriately, behave generously, have a cordial attitude, show off your talents and have a distinct personality.

2, appearance-light makeup should be appropriate appearance, that is, appearance, which is composed of hair style, face and all the skin of the human body that is not covered by clothing, and is the basic element of personal appearance. Keeping clean is the most basic, simple and common beauty. Men should pay attention to the cleanliness of details, such as eyes, nose, mouth, beard and nails. You know, sometimes "details" can decide everything. Students in their prime of life are born with beauty and generally don't need makeup. Professional women, especially those in social situations, usually wear makeup. On some occasions, proper beauty makeup is a courtesy, and it is also a manifestation of self-esteem and respect for others. The shade of makeup should be chosen according to different times and occasions. In normal times, it is advisable to wear light makeup and pay attention to natural harmony, and it is not advisable to wear heavy makeup and scent; When attending social activities such as parties and dances, you should wear thick makeup appropriately.

3. Hairdressing-either fashion or a good hairstyle is an extremely important part of appearance. Clean hair and proper hairstyle are the basic requirements of hairdressing. A neat, decent and generous hairstyle is easy to leave a refreshing beauty.

3. Common sense of manners and etiquette during the visit

When visiting foreigners, the etiquette norms that need to be strictly observed mainly involve the following six items:

First, we must make an appointment first. When visiting foreigners, don't come uninvited without an agreement. Try to avoid visiting his private residence. Holidays, holidays, mealtimes, too early or too late, and all other inconvenient times should be avoided at the agreed specific time.

second, be punctual and keep your appointment. This is not only to pay attention to personal credit and improve work efficiency, but also to show respect and friendship for the people you communicate with. If you can't arrive on time for some reason, you must inform the other party in time, and if necessary, you can reschedule your visit. In this case, you must remember to apologize to the other party seriously.

third, we need to report. When visiting, it is necessary to inform the other party before entering the main entrance of the other party's office or private residence if you don't meet the person you are visiting directly after arriving at the agreed place, or if the other party doesn't send staff to meet you here.

fourth, be polite at your door. Don't be informal and rude. When the host opens the door to welcome guests, be sure to take the initiative to say hello to each other and exchange greetings. If there is more than one host, it is customary to greet and salute each other in sequence. There are two standard practices: first, respect first and then humble. Second, it is from near to far. After that, under the guidance of the host, enter the designated room, do not break in without authorization, and sit with the host at the same time when seated. If there are other guests present at the host's place after his arrival, he should first ask the host if his arrival will affect the other party. In order not to lose etiquette, take some spare items with you before visiting foreign friends. Mainly paper towels, shoe polishers, socks and refreshing liquid, etc., referred to as "four necessities for foreign visits". "Four removal after entering the room" refers to hats, sunglasses, gloves and coats.

fifth, behave well. Pay attention to self-respect and self-love when visiting foreign friends, and always treat others with courtesy. When talking with the host or his family, choose the topic carefully. Don't talk nonsense. When talking with different people, we should pay attention to discretion. Show respect and be friendly to other guests in the host's home. Don't care about inadvertently snubbing each other and ignoring them. If you meet many other guests, you should treat them with courtesy and treat them equally. Don't obviously show favoritism, and put the cart before the horse and put the master aside. In the host's house, don't take off your clothes, shoes and socks at will, and don't be extravagant and arrogant. Without the owner's permission, don't rush around in the owner's home, rummage, tamper with or take the items in the owner's home at will.

sixth, enough is enough. When visiting others, be sure to pay attention to the length of stay in the other person's office or private residence. Generally speaking, we should have a good concept of time. Don't disturb the other party's scheduled schedule because you stay too long. Under normal circumstances, courtesy visits, especially first-time home visits, should be controlled within a quarter of an hour to half an hour. The longest visit, usually not more than two hours. For some important visits, the time and length of the visit often need to be agreed by the host and the guest in advance. In this case, we must strictly abide by the agreement and never extend the visit time unilaterally. When you offer to leave, although the host says to stay, you must still insist on leaving, but you should thank the other party and ask the host to stay, without having to send it far away. During the visit, if you meet other important guests, or if the host shows the intention of being disgusted with guests, you should make a prompt decision and leave without hesitation.

4. The content of behavior etiquette

A list of civilized etiquette (1 sentences) 1. Good manners are made up of small sacrifices.

-Emerson 2. You can't stand without learning etiquette. -Confucius 3. The reason why mortals are more expensive than animals is courtesy.

-The Spring and Autumn Annals of Yan Zi 4. The most appetizing thing at the banquet is the host's etiquette. -Shakespeare 5. Rudeness is the illegitimate child of ignorance.

—— Butler 6. Interest is a strategy that a wise man comes up with to keep a distance from a fool. -Emerson 7. People can't live like animals, but should pursue knowledge and virtue.

-Dante 8, don't do it with small evil, don't do it with small good. Only virtue and virtue can serve others.

—— Liu Bei 9. Don't suffer from disrespectful position, but suffer from disdainful morality; Not ashamed of Lu's lack of cooperation, but ashamed of his lack of wisdom. —— Zhang Heng 1. Tufu can be a city wall, and the accumulated virtue is a thick land.

-Li Bai 11. Do a good deed, and feel at ease; If you do a bad thing, you will feel ashamed. -Shen Hanguang 12. Being immersed in the mud without being stained and not being eroded by bourgeois sugar-coated shells is the most valuable revolutionary quality.

-Zhou Enlai 13. Nothing saddens a person more than the death of his conscience. -Guo Moruo 14, we should be enthusiastic about acting according to morality, not talking about morality.

-democritus 15. Reason is higher than mind, and thoughts are more reliable than feelings. -Gorky 16. People should be open-minded in wisdom, innocent in morality and clean in body.

-Chekhov 17. Conscience is determined by people's knowledge and all lifestyles. -Marx 18. I firmly believe that only moral citizens can pay an acceptable salute to their motherland.

-Rousseau 19. Self-consciousness is the mother of progress, and self-abasement is the source of degeneration, so self-consciousness and self-abasement are indispensable. -Zou Taofen 2, shame is almost brave.

-Kong Qiu 21. It's not that you can't see righteousness, but what you are afraid of is seeing righteousness and not being brave. -Xie Juezai 22, be careful, even when you are alone, don't speak ill or do bad things, but learn to be more ashamed in front of yourself than in front of others.

-democritus 23, quiet to cultivate one's morality, frugality to cultivate morality. -Zhuge Liang 24, a gentleman worries about the road and does not worry about poverty.

-Kong Qiu 25, poor without flattery, rich without arrogance. -Zigong 26, strong and frugal, then the sky can not be poor.

-Xun Kuang 27. Those who are extravagant and lazy are poor, while those who are diligent and frugal are rich. -Han Fei 28, the trip of a gentleman, quiet to cultivate one's morality, frugal to cultivate morality, not indifferent to clear aspirations, not quiet and not far away.

-Zhuge Liang 29. Those who are extravagant are messy and frugal, and one fierce and one lucky is in sight. -Bai Juyi 3, do not think about being prepared for danger in times of peace, and abstain from extravagance; Si seeks wood and luxuriance by cutting roots, and plugs up the source and wants to flow long.

-Wei Zhi 31. Looking back at the former sages and families, diligence and thrift broke the luxury. -Li Shangyin 32, the overlord took two rivers alone, and his descendants fell in hundreds of cities.

after the success of luxury, is it easy to know and double jeopardy? -Wang Anshi 33, extravagance is more desire. If a gentleman desires more, he will read Mu Fugui, and he will waste his way and get into trouble quickly.

—— Sima Guang 34. Whoever scrimps on food and clothing on weekdays will easily tide over the difficulties when he is poor; He who is extravagant in abundance will die of hunger and cold in poverty. -Sadie 35, luxury always follows * * *, * * always follows luxury.

-Montesquieu 36. Be kind to people and be like brothers; Evil spirit welcomes people and harms soldiers. -Guan Zhong 37. There are brave people in the world, who are not surprised when they come, but do not add up without anger.

-Su Shi 38. We should be careful not to use words to hurt other comrades, but we should be tolerant when others use words to hurt ourselves. -* * * 39. Politeness is the golden key to human beings.

-Juan Antoniode 4, aggressive speech, is not necessarily justified. -Sadie 41. Politeness is the first important thing that children and young people should be particularly careful to form habits.

-John? Locke 42. Politeness makes polite people happy, and also makes those who are treated politely happy. -Montesquieu 43. Politeness can often replace the noblest feelings.

-Merimee 44. Politeness is the easiest thing to do and the most precious thing. -Gonchard 45. Spleen bees sip honey from flowers and thank the camp when they leave.

The grandiose butterfly believes that flowers should thank him. -Tagore 46. Good manners can make things go smoothly-Joubert 47. The bigger the title, the more complicated the manners-Tennyson 48. Life is short, but in spite of this, people still have time to pay attention to manners-Emerson 49. If manners are higher than the moon, people will lose their sincere trust as a result-Bacon 5. Etiquette is to add one to all his other virtues. To gain the respect and affection of all people close to him for him-Locke 51. Holding a grand funeral is not so much to mourn for the dead as to satisfy the vanity of the living-Larochefoucauld 52. The face of the world has never been so secular as it looks at a funeral-Joe? Novelle Voss 53. If a person pays attention to the activities of observation in the street, I believe that he will find the most pleasant expression on the hearse-Joe? Swift 54. What people value most is privilege, even the privilege of hosting a funeral-Zhan? Pull? Lowell 55, courtesy, humanity is also extremely-Xunzi 56, rule the people in peace, not be good at courtesy-filial piety 57, tell the virtue by the Tao, and be polite by the Qi-the Analects of Confucius 58, do not learn etiquette, there is no way to stand-the Analects of Confucius 59, etiquette, the country, the order of the people, and the benefit of the heirs-Zuo Zhuan If the country is rude, it will be restless-Xunzi 62, people will be safe if they are polite, and rudeness will be dangerous-Book of Rites 63, courtesy will be righteous, righteousness will benefit the people, and politics will be a big festival-Zuo Zhuan 64, courtesy will be honest and shameful, the country will be four-dimensional, and the country will perish if it is four-dimensional-Guanzi 65, food and clothing will enrich people's livelihood, and courtesy will support its heart-Yuan Xu Heng 66, courtesy is born in wealth, theft starts in poverty-Han? Wang Fu 67. A benevolent person loves others, and a polite person respects others.

those who love others will always love them, and those who respect them will always respect them. 68. I am old, and people are old; Young, young, and young people.

69. Don't act on the small evil, and don't act on the small good. 7. Mingde is still beautiful, seeking truth and promoting goodness.

71. Life is beautiful because of you, the world is wonderful because of me, and the school is beautiful because of civilization! 72. The sky is vast, and what is broader than the sky is.

5. Workplace manners

1. Design objectives Understand the essence and basic norms of etiquette and set a good professional image for yourself.