1. Safety: Qualification
When corporate customers switch from the traditional paper signature mode to electronic signature, the biggest question is security. Therefore, when choosing an electronic signing platform, whether the service provider is fully qualified is the primary consideration.
A reliable electronic signing platform on the market requires complete qualification certificates. Because the electronic signature industry is a franchise industry, involving information security, trade secrets and so on. Therefore, this industry is supervised by various government departments, and the requirements for qualifications are very strict. Formal electronic signature service providers need to have the business license stipulated by national laws, the certification qualification of national authorities and the certification of international industry authorities to ensure the security of user data and privacy.
Generally speaking, in order to ensure the information security and data encryption transmission of the platform, in addition to the third-level security and ISO2700 1 certification, two industry qualifications are required, namely, the commercial password product certification certificate and the CA authorization letter, which are referred to as "business secret qualification" and "public trust qualification".
Qualification certificate (source: e-sign treasure)
2. Stability: Mature technology
Secondly, we need to consider the technical maturity of service providers. A mature technical team can ensure the stable operation of products and lead the continuous development of the industry.
On the one hand, the core technology mastered by electronic signature service providers is mainly reflected in whether they have obtained patents and copyrights in special fields and participated in the formulation of industry standards. On the other hand, the stability of electronic signature products is mainly reflected in the performance of products, such as product service availability, concurrency, average signature time, deployment response time and other performance data.
Online signing of electronic contracts (source: e-signing treasure)
3. Experience: product features
Corporate customers will pay attention to the ease of use and flexibility of service providers' product functions.
Product functions need to cover all aspects of electronic contract signing, such as identity authentication, contract drafting, certificate preservation, etc., and provide functions such as management, approval, risk control and reminder involved in all aspects to ensure the safety and efficiency of the whole contract signing cycle. In the sign-in channel, enterprise users need to consider whether electronic signature service providers provide multiple sign-in ports such as APP/WEB/SaaS API/ applet/enterprise OA system according to their own sign-in requirements, so as to realize flexible, independent and efficient sign-in links.
Example of flexible signing port (source: e-signing treasure)
4. Adaptability: Application scenarios
Enterprise users need to consider the adaptability of product functions to their own industries and business scenarios.
As the e-contracting service involves many industries, and the service contents of sub-industries are different, service providers need to accumulate mature solutions and rich customer cases in the industries and business models where users are located, especially the head-benchmarking customer cases, and have the application ability of project landing to ensure that the e-contracting service can meet the actual application needs of users.
Example of scenario application (source: e-sign treasure)
5. Others: service level and ecological integration
On the one hand, can service providers respond to customers' needs in time: provide professional regional service teams and online 7*24 customer service, support customers' needs in time, ensure the continuous and efficient adaptation of product functions, and avoid signing risks.
In addition, we should also consider whether the service provider can support the upstream and downstream ecosystem of his company's industry and match his company's ecological network. For example, can electronic contract service providers adapt to OA/ERP system in enterprise business chain, so as to realize the network effect in product business system.