If it is ICBC, I have had it before.

If the drop-down menu is not displayed,

You can try another machine.

The password is wrong. See if you've confused the password.

The payment password of U shield is different from that of online banking.

One with letters and one without letters.

See how you set it up.

The payment password of U shield cannot exceed eight digits.

If it really doesn't work, you can go to the bank to find their staff.

It may be the quality problem of U shield or the internal system problem of their bank.