1. This problem may be that you pressed the "C" key on the U shield when you confirmed the transaction, or you clicked "Cancel the transaction" on the computer page, or you didn't press the OK key on the U shield in time to confirm that the transaction would be automatically cancelled after 15 minutes.

2. If you confirm that the "OK" key is pressed, please modify the U shield password from the management tool first, and check whether this problem is caused by the wrong input of the U shield password.

3. If you are prompted "The original password is incorrect", please go to the ICBC outlet to reset the password.

If you can change your password normally, please try the following methods:

First, unplug the U shield again. Please use the USB cable that comes with the U shield and the USB port on the motherboard behind the host.

2. Click "Install" under "Personal Online Banking Login" on ICBC's homepage to reinstall ICBC's online banking assistant and U shield driver.

Third, check whether the system is fully patched. If not, please use the update function of WINDOWS to upgrade.