2. If the courier collection point does not compensate, you can call the logistics company where your courier is located, explain the situation and ask for compensation.
3. If negotiation fails, you can call the consumer hotline to make a complaint, and the consumer association will come forward to mediate and demand compensation.
4. It can be exposed through online media to put pressure on the courier company and demand compensation.
The compensation for loss of express delivery by express delivery enterprises is applicable to the second paragraph of Article 45 of the Postal Law of People's Republic of China (PRC) (that is, the compensation for loss of mail beyond the scope of universal postal service is applicable to the provisions of relevant civil laws). "In other words, when the courier is lost or damaged, the amount of compensation should not be limited to' three times the postage paid'."
Domestic express compensation standard:
1. If the insured mail is lost, damaged or short, compensation shall be made according to the actual loss value, but the maximum amount shall not exceed the insured amount of the relevant mail;
2. If the uninsured mail is lost, damaged or short, it shall be compensated according to the actual loss value, and handled in accordance with the Postal Law and its implementation rules and relevant regulations, but the maximum amount shall not exceed three times the paid tariff; If the mail is delayed, the expenses paid this time (excluding extra expenses such as packing box and insured price) will be exempted;
3. The Company will not be responsible for other losses or indirect losses. If the mail is delayed because the sender fills in the receiving address, sender's name and address, and contact telephone number incompletely or incorrectly, the company will not be liable for compensation.