2065438+July 2008, Ms. Liu from Yuncheng, Shanxi Province prepaid the phone bill of 6,000 yuan in Wenxi Branch of China Mobile, and handled two calling cards with special numbers. However, in May of this year, Ms. Liu found that her mobile phone package was signed at 285 1, which is 833, and the package was not handled by herself, and the package could not be changed. The business hall is pushed to the customer service and the customer service is pushed to the business hall. Everyone should know that the change of the package must wait until the end of the package time. So, Ms. Liu took China Mobile Company to court. This incident triggered a hot discussion among netizens, saying that it would take another 500 years to borrow Heaven. Ms. Liu's rights protection methods include:

? First, take China Mobile Company to court. At any time, China is a society ruled by law, and the law is always the sharpest weapon. It is the most convenient and effective way to punish illegal acts of illegal individuals or organizations by law. Therefore, it is the best choice to take China Mobile Company to court to protect Ms. Liu's legitimate rights and interests.

? Secondly, Ms. Liu should hold China Mobile Wenxi Branch accountable. The place where Ms. Liu handles the package is Wenxi Branch, and the relevant personnel and departments of China Mobile Wenxi Branch should bear the main responsibility. Personally, I think it's an employee of Wenxi Branch. In order to improve performance, Ms. Liu's mobile phone package was signed for 833 years. Of course, this is subjective and is for reference only before the facts appear. As this mobile phone package is not handled by Ms. Liu herself, she should ask the salesman who handles this business and ask about its process and facts.

Finally, it is reported that the manager of the business hall said: Maybe the customer service is familiar with the customer, so he casually filled in a date, just now the customer service resigned, and he insisted on changing it for three years. And the business hall manager insists that there is no consumer fraud. At present, both sides are waiting for legal judgment.

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