Sample reception work summary

A summary is a written material that comprehensively and systematically summarizes the achievements, existing problems, experiences and lessons learned during a period of time. Through it, we can Correctly understand the advantages and disadvantages of previous studies and work, and quickly write a summary. So do you really know how to write a summary? The following is a collection of reception work summary examples that I have collected. You are welcome to learn from and refer to them. I hope it will be helpful to you.

Reception work summary sample 1

1. Public elevator hall

1. In the later stage of the installation of the top glass of the elevator hall, the division plan needs to be deepened to avoid Small format glass ceiling.

2. The aluminum panels hanging on the roof of the elevator hall and the aluminum panels on the walls are all curved, and the ending method at the intersection of the two needs to be deepened later. ① You can consider hanging the arc-shaped aluminum plate and the connector of the elevator hall wall stone splicing; ② Reserve the unit space where the arc-shaped aluminum plate is hung below and the wall aluminum plate is spliced. After the wall arc-shaped aluminum plate is installed, it can be set out and processed for customization.

3. The curved glass and curved stainless steel of the elevator hall door lintel need to be controlled and processed in the later construction, and the construction sequence is adjusted as needed; the glass curvature is large and the processing technology requirements are extremely high. The glass can be processed to a fixed length. Finally, the curved stainless steel is laid out and processed according to the size and arc of the glass. The construction period of the model area was rushed, and there were slight flaws in the curved glass and stainless steel splicing of the door lintel, which can be avoided in subsequent construction.

4. The dry-hanging flatness of marble on the wall needs to be strictly controlled, and subsequent construction needs to be inspected and self-inspected from time to time every day to ensure that the quality deviation is controlled within a reasonable range.

5. Aluminum plate decoration for fire stair fire door. Because the originally designed facing aluminum plates are spliced ??together in different colors, the later splicing of aluminum plate facings needs to be folded. Therefore, the fire door panels need to be cut according to size and reinforced with square tubes. The surface can be coated with aluminum plates. Considering the later fire protection acceptance, it is recommended that the main door panels be coated with aluminum plates of the same color.

6. When used on the ground, Yashi white stone is susceptible to disease (such as yellowing, water spots, alkali reversion, etc.). For the owner's consideration, Yashi white has a soft texture and poor stability. Maintenance costs are too high. It needs to be confirmed whether alternatives should be considered.

2. Public bathroom

1. The threshold stone at the bathroom entrance needs to be further deepened in the later stage, and strive to coordinate with the special-shaped wall.

2. The artificial stone on the bathroom floor will be slippery after mirror treatment. Later research will be conducted to add anti-slip treatment.

3. The base box of the basin mirror (made of Lushuihe board) does not close tightly after opening. Consider adding cabinet bumpers to solve this problem.

4. Due to the special-shaped splicing of the special lighting on the top surface, the acrylic light sheets will leak light and cause light shadows. Specific feasible solutions will be studied later to avoid such problems as much as possible.

5. The background wall light strip above the urinal will be deepened in the later stage to control the size.

6. The bathroom toilet partition plan needs to be finalized as soon as possible. We recommend canceling the original glass plan and considering the fireproof rubber plate replacement plan: ① According to the calculation data of the partition processing manufacturer, the weight of the original plan bathroom partition plate reaches 325Kg; ② Because the partition glass has a special-shaped layout and is too large, there are potential safety hazards in the partition assembly, and uneven stress may easily cause self-explosion; ③ Since the weight of the glass door panel reaches 61kg, the hinges that support the opening and swing of the door panel for a long time are prone to deviation, which can also cause the glass to burst.

3. Atrium Corridor

1. The aluminum plate decorative cover at the bottom of the fire-proof roller shutter needs to be reserved for splicing, and we recommend that the later construction should wait until the fire-proof roller shutter has passed the fire acceptance. Installation and construction of aluminum plate decorative covers. Since the fire-proof roller shutters need to be constantly debugged during the fire acceptance process, the lifting and lowering of the fire-proof roller shutters can be avoided, so that the horizontal deviation during the lifting and lowering of the roller shutters can be avoided from deforming the aluminum plates; the installation method is to use reserved gap splicing to avoid later problems. During the use of fire-proof roller shutters, the horizontal deviation of the roller shutter's lifting and lowering causes the aluminum plate to deform.

2. Herringbone seams are easy to appear when splicing the curved aluminum panels in the atrium. Specific plans will be discussed later to strengthen control; the color and texture of the aluminum panels in the sample area need to be confirmed as early as possible.

4. Cooperation matters with relevant units

1. The sample construction period is tight. In response to the problems that arise during the coordination and cooperation with the relevant installation units, corresponding plans should be formulated and implemented; for example: Regarding the floor evacuation lighting in the elevator hall, we repeatedly asked verbally and were told that there was no such operation. When our ground construction was almost completed, we were told that the operation was an addition to the design change. Therefore, during the later construction process, , we hope that the relevant cooperating units will provide written explanations to avoid unnecessary losses such as rework. Reception work summary sample 2

Office reception work refers to auxiliary management activities such as greeting, entertaining, interviewing, contacting, and consulting for visitors during official activities. It is an important part of corporate business activities. . The following is a summary of the guest reception work of 20xx company, welcome to refer to it.

Time flies, and a new year is coming soon. In the coming 20xx years, with the care and enthusiasm of the company leaders and colleagues, I successfully completed the corresponding work at the front desk. Now we will summarize the work in 20xx.

1. Basic content of front desk work.

The front desk job is a position that requires patience and responsibility. A passionate and positive work attitude is very important. In November 20xx, I started working as a front desk receptionist. I know that the receptionist is the first person to show the company's image. At work, strictly follow the company's requirements, wear work clothes, and have handsome features. Treat every visiting customer with enthusiasm and enthusiastically guide them to the relevant office. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen patiently to the customer's inquiries and answer them accordingly to the best of your ability.

2. Experience and lessons learned from front desk work.

Before working in xxx company, although I had experience working as a receptionist, I still need to continue to learn and work hard. For example, in terms of overall quality, responsibility and professionalism need to be further improved, and the service concept needs to be further deepened. During my work, I learned how to communicate better and how to be down-to-earth and proactive.

3. The next step of the front desk work.

Based on my love for reception work, I will strictly require myself not only to abide by the company's relevant work systems, but also to treat work more actively and down-to-earth. Strive to improve the quality of work and strengthen the sense of responsibility and professionalism for work. I will further and better demonstrate my strengths, overcome my shortcomings, and use my strengths to avoid weaknesses. Unite with the company and colleagues to create better work performance for the company!

Reception is a meticulous and important public relations work. The quality of an organization or unit's first impression in the minds of others often depends on whether the initial reception work is done carefully and in place.

The reception work of XX Group that has been prepared for four days has ended. Because there are too many variables, and it is the first time to face such an important reception task, many aspects have been poorly considered and the ability to respond to emergencies is lacking. Therefore, it is necessary to make a summary of this event so that we can learn lessons from future reception affairs so that we can prepare more thoughtfully and do better.

First of all, we should formulate an overall reception plan and list the main parts of the plan. These include: purpose of visit, list of visitors, list of receptionists, schedule, specific content of meetings and visits, other related matters and contact information, recent weather conditions in the two places, etc.

Second, give a detailed description and division of labor for each link of the overall plan, compile it into a document and send it to each staff member, so that they can be aware of it and take their respective responsibilities. Everyone must follow up on the matters under their jurisdiction and responsibility from the beginning to the end, and must not be negligent. Whether it is the emergency medicine and mineral water prepared in the car when picking up the hotel, or the flowers and welcome message when guiding the guests to check in, we must let the guests feel our enthusiasm and attentiveness through these details.

Third, teams must help each other and work closely with other relevant units and departments. There are no perfect individuals, only perfect teams. A person's thoughts and power are limited. Team members should proactively cooperate with each other, stay in contact at all times, and find solutions to problems in a timely manner. They should not blame each other or shirk responsibility. At the same time, we must also pay attention to strengthening contact and communication with other relevant units and departments, hoping to obtain their assistance and cooperation to improve our reception work.

Fourth, when purchasing items and designing reception promotional materials, everyone’s opinions should be solicited first, and the style and content should be determined before purchasing and production. At the same time, attention should be paid to saving costs while ensuring the overall effect. , reduce expenses.

Fifth, if you encounter emergencies and emergencies during the reception, do not panic and try not to deal with them without authorization. You should respond to the leadership in a timely manner, solicit opinions, and resolve them appropriately.

Through this reception activity, I learned more about reception etiquette, improved my overall quality, fully realized the importance of communication and cooperation, and accumulated valuable experience for future reception work. experience. Reception work summary sample 3

20×× has passed. Looking back at the work in 20××, there is the joy of fruitful results, the hardship of working with colleagues, and the difficulties and setbacks encountered. Feeling melancholy at the time, I felt the need to summarize my work. The purpose is to learn lessons and improve yourself so that you can do a better job and have the confidence and determination to do a better job next year. Below I will give a brief summary of one year's work.

In 20××, the front office had a total of 59,278 full-day rooms, with rental income of 631,336.5 yuan, an average occupancy rate of 78.84%, an average house price of 134.24 yuan, product sales of 92,931 yuan, and member recharges of 177,076 yuan. The front office is the face of the hotel. Every employee has to face the guests directly. The work attitude and service quality of the employees reflect the service level and management level of the hotel. Therefore, improving the service awareness of the front desk employees is the focus of our work. In addition, we conducted training on language skills for answering the phone and training on receptionist etiquette and house selling skills. During the training process, the original online training was changed to real-life case analysis training, allowing everyone to immerse themselves in a wonderland and make it popular. Easy to understand and accept with humility. Through training, employees can further improve their business knowledge and service skills, and guests' evaluation of the front desk has improved.

The front office is the sales window of the hotel. In terms of room price promotion, especially the receptionist must master certain sales skills. How can we sell our service products? This requires our receptionist. We must master certain skills in sales, and proceed in order from high to low in terms of price, but often we are still lacking in this aspect, have weak awareness, and do not realize the importance of the work. When guests come, we just introduce them mechanically. , Selling, this is far from enough, and even the software services are not very flexible and proactive. Therefore, the top priority of the job is to let the receptionists learn to sell, and let them sell the hotel's best products to the guests. And making guests happy to accept it is a skill that should be implemented as a focus in future work. Judging from the work observation over the past year, from cashier to reception, the service lacks the initiative and enthusiasm of hotel employees. There is no greeting when guests come, no answer when guests ask, and no greeting when guests leave. This is The most basic. It is the mistake that should not be made. Of course, some employees do it better. In the future work, all front office staff must follow the training standards to smile, be polite, enthusiastic, thoughtful and have a high sense of responsibility to win more repeat customers.

Originally, the Hongshan store had dedicated sales staff. In 20XX, the sales staff were eliminated and switched to in-store marketing. Then the front desk became the main sales battlefield in our store. According to the surrounding market conditions, the front office department actively promotes the sales of membership cards and displays the membership preferential policies in a conspicuous position in the lobby, allowing guests to weigh the preferential policies of the membership cards. At the same time, it also pays attention to individual guests. This year, the hotel has launched a series of guest rooms Promotional programs such as: 30 yuan voucher, daily room, early morning special room and other promotions. Based on the original poor occupancy rate of hourly rooms, the price of hourly rooms was adjusted, causing the occupancy rate of hourly rooms to rise rapidly. At the same time, the authority of some discounts has been delegated to the person in charge of duty and the receptionist based on the occupancy situation, so the occupancy rate has increased. According to the regulations starting from May 20××, the public security department, together with industry and commerce, culture and education, has strictly managed the accommodation and other industries: real-name registration, one ID card can only register for one room, multiple people can register for multiple occupancy, and upload the occupancy rate in a timely manner. In situations where there are major obstacles, the person in charge on duty and the front desk receptionist must be flexible and report any trouble to me or Manager Qi in a timely manner so that proper arrangements can be made and never let a guest go. At the same time, it also underwent multiple inspections by the public security department, and the problems detected were kept to a minimum.

The front office department also adjusts and restores retail prices during major holidays and peak occupancy periods according to the company's goals and tasks, so as to ensure the smooth completion of the goals and tasks. The hotel is like a big family, with departments and departments Friction will inevitably occur during work, and the quality of coordination will be greatly affected at work. The front office department is the central department of the entire hotel. It has a close working relationship with the guest room, engineering and other departments. If there is a problem, we can proactively coordinate with the department to solve the problem to avoid the deterioration of the matter, because everyone's ** *The same purpose is for the hotel. If it is not solved and handled well, it will have a certain negative impact on the hotel.

At work, I see all kinds of customers coming in and out every day, providing them with different services and solving various problems. Sometimes work is really tiring, but I feel very fulfilled and happy. I am very glad that I can take up the position of front desk supervisor, and I am extremely proud of my work. I sincerely love my position. In my future work, I will make a personal work plan and work hard to create a better future here. Your own glory! Reception work summary sample 4

Time flies, and a new year is ushered in in the blink of an eye. Looking back on this year, I have a lot of gains and feelings. Since taking office, I have tried hard to adapt to the working environment and the front desk job, earnestly performed my job responsibilities, and worked hard to complete various tasks. I now summarize the study and work situation in the past year as follows:

一, Summary of daily work content:

1. Reception and guidance of visitors and customers, and cooperate with the personnel department to register applicant information;

2. Transfer calls and transfer accurately Call visitors, treat harassing calls tactfully, and improve work efficiency;

3. Follow up on correspondence and document exchanges between Kunxing and Yuantong;

4. Daily Receive and send express mail, and transfer the express mail to relevant personnel in a timely manner;

5. Statistics and accounting of the mileage of the company's vehicles, and query records of violations of the company's vehicles;

6. Company vehicle fuel card, Yuetong card recharge and expense reimbursement;

7. Manage conference room registration and allocation and health management and maintenance;

8. Timely update address book and short number, activate Handle the withdrawal and suspension of short numbers for short numbers and those who have resigned;

9. When leaving get off work, check the cleanliness of the desk at the front desk and the placement and closing of doors, windows, tables and chairs in the conference room, and make sure the power of the computer is turned off;

10. Complete other temporary tasks seriously, timely and efficiently.

2. Existing problems:

Not careful enough in doing things, and not considering the problem very comprehensively.

3. Suggestions for improvement:

1. As an employee, in addition to being down-to-earth and conscientiously doing things, you should also pay attention to communication with various departments. Understand the company's development status and the work content of each department. With this knowledge reserve, you can answer visitors' questions promptly and accurately, and transfer callers' calls accurately.

2. On the premise of doing things according to regulations, you should also pay attention to methods, have a firm attitude, speak tactfully, and strive to improve your service quality.

3. Do things thoughtfully and carefully. Sometimes small problems lead to big mistakes, so you have to think of the consequences first.

4. If the work progress and problems encountered during the work cannot be handled in time, feedback should be reported to the superior.

The above problems are my shortcomings in my previous work. In my future work, I will strictly demand myself and strive to serve the company's first image window and the department's external contact window. Reception work summary sample 5

As an important branch of the front office, the concierge department is responsible for the "first portal" of the hotel and is one of the departments that provides the most direct customer service. Since 20xx to the present, the hotel has The reception work has come to an end. Under the care and guidance of the assistant front office manager, with the strong support of other sub-departments, and with the full cooperation of all members of the department, the concierge department has successfully completed its work tasks. The work of the concierge department is now summarized as follows:

1. Training work

The training work of the concierge in 20xx is carried out in accordance with the planned phased training objectives. First of all, new employees are trained in a one-to-one training method between the front office supervisor and the foreman.

Let new employees become familiar with business skills in practical operations, and receive personal guidance and correction throughout the work process. For employees who are proficient in work skills, regular training on work procedure standards and job responsibilities is required to ensure the standardization and accuracy of daily work.

Our department has made innovations in the form of training, and has successively carried out regular training and cross-training. The constant training is not limited to other rigid training forms and times. Business training will be conducted in the form of case analysis before each shift, making the training coherent, compact and vivid. Cross-training is also a more successful form of training run by our department. The main method is not limited to the business skills training of the department, but also interspersed with other aspects of training during the training period. The diversified development of personal business skills is of great help to the improvement of service quality and the implementation of one-stop service.

2. Personnel management

1. The concierge department consists of concierge and concierge, and is managed by the front office assistant manager. Each performs its own duties under the assistance and leadership of the concierge and complements each other.** *Cooperation promotes the development of *community.

2. The daily work of the concierge department is mainly based on the two-shift principle. There is a concierge foreman and a concierge who work in turns every other day. The work adopts a 16-hour system. When it is particularly busy, the supervisor, The chief mate makes arrangements for everyone to go to work or arranges personnel for work based on personal factors and the workload of the day. Another working feature of the concierge department is the handover system. Because concierge work has a strong continuity, we cannot solve many things for the guests at once, which requires continued follow-up services in the next shift. Therefore, the sharing of information is very important to us. When handing over the three shifts, we try to be careful and careful without missing anything.

3. Routine work

1. Luggage service is a major feature that distinguishes our department from other departments. From the end of each guest's stay, our department is fully responsible for the luggage of hotel guests. When the customer base is at its peak, there are more than 15 rooms. Such a large number of rooms means that each of us is assigned an overloaded workload. Even under such a heavy workload, our employees still smile warmly. , the service attitude is still unrelenting, and no one has affected the "quality" of the service because of the "volume" of the work.

2. The concierge desk is also another important "working position" of our department. It provides important help in solving various problems of guests' clothing, food, travel, shopping and entertainment. In addition to basic services such as storage and transfer, it also has an important function of being responsible for guest information inquiries. Especially during the team or holiday holidays, the amount of information inquiries from customers is quite large. Every day from 8 a.m. to 12 p.m. and from 18 p.m. to 22 p.m. is their peak inquiry period, and they ask a variety of questions. Where are the swimsuits and trunks from the guest room? Where to go? Where is the local fun, etc. At this time, we must do our best to actively and quickly contact other relevant departments or related industries to answer questions and solve problems for guests. At the same time, in addition, we often also Recommend restaurants with different cuisines to guests according to their changing tastes, and make reservations for guests in advance if necessary. Some of these things are easy for us to do. We will do whatever we can, and we will do our best to help our customers do what we can't, because we always keep in mind that what we pursue is "thinking what our customers want."

4. Harvest and joy

During the daily guest reception in the hotel in 20xx, we have emerged a large number of outstanding people and outstanding deeds. They worked hard in ordinary positions and received heartfelt thanks and recognition from the guests

< p> unanimously praised. Some other employees also received thank-you gifts and verbal praise from guests. The concierge received unanimous praise from the store leaders. These achievements have witnessed the efforts and growth of the concierge!

5. Summary of good experiences and improvement of own problems

During the work in 20xx, all the work of our department was carried out in accordance with the pre-established plan, and basically achieved desired goal. During the work process, our department summarizes experience and makes improvements. Of course, some of the work is not satisfactory. We also reflect on problems after they arise and seek solutions in a timely manner.

After several major reception activities, from New Year's Day to Spring Festival, May Day Golden Week, and National Day Golden Week, the concierge department has continuously summed up experience, handled events more flexibly, provided faster customer service, and made the hotel more splendid. His smile brings a homely feeling to every guest. Although there were some minor problems in communication with various departments during the year, they were basically smooth and played a positive role in solving the problems. In this year's work, communication with external departments will continue to be strengthened as one of the priorities.

Although there were many problems at work, they were all remedied in time. The problems were analyzed afterwards and improvement plans were implemented to prevent the recurrence of errors. For example, new work procedure standards were established due to damage to guests' checked items and the purchase of tickets. While correcting mistakes, we are also making continuous progress.

In 20xx, there have been ups and downs along the way, and the work of the concierge is both fulfilling and passionate. I believe that in the new year, the concierge department, under the leadership of all leaders, will continue to work hard and use our enthusiasm to bring better services and more generous benefits to the hotel. Reception work summary sample 6

One year of cashier work is over. With the support and help of the cashier supervisor and leaders at all levels, as a cashier, I took the initiative to work, updated my concepts, and constantly established professionalism and responsibility. Focusing on the nature of cashier work, you can be strict with yourself and seek truth from facts. During one year of working at "—Department Store Co., Ltd.", I gained a deeper understanding of the service industry.

Cashier work is at the forefront of the shopping mall and is an important department that reflects the company's image. To be a cashier, you must have good ideological quality and professional ethics, love your job, and work hard. Love the company and take the overall situation into consideration. Respect customers and serve loyally. Study hard and improve your skills. Be responsible to businesses and consumers. Serve every customer with good professional qualities, proactive enthusiasm, patient and thoughtful service ideas, friendly and harmonious service attitude, rich business knowledge and skilled operating skills, and consciously abide by the company's rules and regulations and the disciplinary requirements of this position. Strive to implement the department store's service tenet of excellence, thoughtfulness and efficiency.

As a cashier, I have to do all the preparations before opening every day to ensure the smooth progress of the cashier work: prepare for the morning meeting, arrange my gfd, arrange the cashier, and start the computer Log in, prepare all spare parts, prepare the fixed change in the cash register, adjust the date of receipt stamping, check whether the cash register is connected to the Internet, and whether it can collect payments in a timely, accurate and correct manner. You also need to memorize the day's corporate activities, be able to guide customers, and solve customer problems. When the customer comes to the checkout counter, we must first greet the customer politely, sing, collect and pay for the customer when checking out, remind the customer to use the VIP card of the mall, and carefully check the amount on the sales receipt with the amount printed on the POS machine Check whether the receipts and settlement statements are consistent, check the authenticity of the banknotes, and count the money in person. Place the settlement form and sales receipt together with the change in the tray and hand it to the customer with both hands. Scan the checkout counter to make sure there are no items forgotten by the customer, and watch the customer leave with a polite greeting and a smile. If it is a check payment, the relevant content must be verified in a timely manner to reduce the company's risks. When there are no customers to settle and pay, the cashier should tidy up the cashier desk, replenish various supplies in a timely manner, count the money, bundle up large-value banknotes and put them away or hand them over to the general cashier room. At the end of the morning shift, the handover must be done with the afternoon shift, and the money and documents must be handed over clearly before leaving work. During the night shift, you must do a good job of seeing guests off. When closing the store, you must count the payment, print out the payment slip, put it in the payment bag and seal it. Print the cabinet group statement for the surrounding cabinet group, shut down the machine, turn off the power, and wait for the cashier. The team leader and security personnel evacuated through the staff passage after collecting the money bags.

In August 20xx, our cashier supervisor organized a study of the credit card "International Card" for all cashiers. During this study, I gained a real understanding of the "International Card". I have a clear understanding of the numbers, counterfeit logos, validity periods, and signature lines of various international cards. I understand that most people who use fake cards to consume are from outside the country, and the purchased goods are easy to get rid of. This study It has added business knowledge of cashier work to us, so that cashiers can complete their work smoothly and accurately to avoid losses to the mall.

In September 20xx, the company replaced the cash register system and used electronic coupon delivery, which saved manpower for delivering coupons for shopping mall activities, allowing customers to purchase goods in a happy mood, and allowing us to collect payment more convenient and faster.

At the same time, it promotes customers' awareness and satisfaction of the mall, and improves the popularity of the mall. During the operation and use of the new system, the system is constantly being improved, and our cashiers are constantly learning new business knowledge to make our cashier work simpler and clearer, and to ensure that payment collection is more accurate and error-free.

The above are some of my experiences and understandings in this year’s practical work. In future work, I will strengthen my study, become more proficient in cashier skills and business knowledge, continuously improve my business level, and strengthen cashier management. Safety awareness to protect the company's interests from loss. Do your job well and develop together with all employees of the company. The new year means a new starting point, new opportunities, and new challenges. I am determined to make persistent efforts and reach a higher level. ;