1. It may be that the other party's information was entered incorrectly. This will appear in the payment of Tenpay to other qq Tenpay. You need to enter the real name of the qq Tenpay opener of the other party (the payee needs to pass real-name authentication).

2. If it appears in the process of website shopping settlement, you need to download the digital certificate from "My Account" on Tenpay's homepage. Your Tenpay also needs to pass the real-name authentication.

If not, ask me.