Exposed sundries (rags, etc.). ), storing items unrelated to work, and the items under the shelves are not standardized;

POP hanging is not standardized, and the price tag and price tag are not standardized (items are misplaced, reversed, missing, handwritten);

Seeing orphans, shopping carts and baskets were not returned in time;

Accessories and facilities (guardrail, price layering, palletizing head) are damaged and not replaced in time;

There are small advertisements on the walls and lampposts;

There is no food recommendation card for bulk goods, and the label is not in place;

Goods are out of stock and vacant;

The entry of member information is not standardized.

There is no receipt for goods, there are typos in POP and price tag, and the labels of bulk food and gourmet recommendation cards are incomplete;

The price label, weighing label and production date overlap;

The price tag and various certificates are misplaced, the price tag and explosive flowers are not placed according to the regulations, and the promotional materials and signs (POP, posters and price tags) in the store are not replaced if they are damaged, and the posters are not replaced in time;

Cartons are not disassembled, stacked and discarded at will, and garbage and paper scraps are not cleaned up in time;

Placing boxed and bulk foods directly on the ground;

Unqualified sanitary inspection (odor and sundries in the bathroom), peripheral squares (including parking lots and shuttle bus areas) and public facilities (recliners, shoe polishers, stairs, etc.). ) improper cleaning;

The use of equipment is not standardized (such as forklifts and pallet trucks). ), and the promotion bucket is not standardized;

Failing to take back orphans within the prescribed time;

After the goods are loaded, the regional arrangement is not timely, the goods on the shelves are not up to standard, and the storage labels are not standardized;

If the goods are available, put a sign of "temporarily out of stock";

Card boards and forklifts are not returned in time, blocking the passage;

Found that the claimed goods were not filled in on the claim receipt in time;

Not cleaned before loading (goods, shelves, promotion barrels);

Public convenience service measures are not in place (goods are not equipped, contents are wrong, etc.). );

Shopping carts are used to load goods during business hours, and there are no posters at the off-site gift venue;

The vehicles in the customer parking lot are in disorder, and the car watcher in the customer parking lot does not hang the license plate for the customer;

Failing to fill in various forms and report data as required, and the forms and data are incomplete;

The member information is not modified in time (the introduction date is more than one week).

Inconsistent product labels (wrong, expired), expired production date, and unlabeled products;

Replenishment is not timely, and the display of goods is not standardized;

Articles are placed under the shutter door to block the fire damper;

Do not implement the first-in-first-out principle, cartons and promotional barrels are missing goods;

Bundled goods are unqualified, goods are out of stock or are out of stock for human reasons;

The display is not complete after the shift is closed;

There are unsafe factors in this area;

Promoters inquire about sales in the office area without permission during working hours;

Commodity price identification is not changed in time (there are two sales prices for the same commodity);

Long-term delivery in the store, near the pile head

The market adjustment price is inaccurate, and the price changes of sensitive commodities are not timely;

The layout of the turnover warehouse is not timely (unpacking, misplacing and poor hygiene);

Failing to cut off the power supply as required;

Goods rot and food is sold naked;

Error in filling in various forms and reporting data.

Goods with quality problems (expired, premature, three-no);

Paste, misplace, bring gift labels, sample labels and tasting labels into the store;

Due to human reasons, the work of the department lags behind (the work is not completed according to the standards and requirements within the specified time).

Wearing a badge is not standardized;

Standing posture is not standardized (at ease, hands behind, one-handed shelf);

Lipstick color is too dark or too light (such as black, red and silver), and residual makeup is on duty;

The hairstyle is not standardized, and the tooling is not neat and standardized;

Eat stale food before going to work and touch direct food with your hands.

Gfd is not standardized: female employees don't wear light makeup, their nails are long and dyed, and they wear two rings, two pairs of earrings and bracelets, while male employees have long hair, beards, sideburns and decorations;

Do not wear clothes (tools and shoes) as required, change tools and shoes at the counter, wear headscarves, masks and aprons, and do not wear badges, make up makeup, comb your hair, look in the mirror or cut your nails in the store;

Standing posture is not standardized: leaning back and forth against the counter, shelf and work cabinet, supporting the counter with both hands, pedaling the shelf, inserting pockets, buckling the waist, holding arms and standing with both feet crossed;

Do not drink water (drinking water card) as required, do not attend regular meetings without reason, do not greet guests as required, and arrive late and leave early;

Pick up the phone, read the information and copy the exam questions in the store;

Bring personal belongings (such as lipstick) into the store;

Meet people at work in a short time, gather together and do impolite actions in the store;

Receiving customers can't speak Mandarin;

Factory personnel stay in the store for a long time for non-work reasons;

Failing to change the price tag in time after receiving the notice of commodity price change;

Weigher service procedures are not implemented in place; Idle employees and the first question responsibility system are not implemented in place; The cashier service process is not implemented in place (no greeting, no delivery, no singing, no promotion of membership cards, etc.). ).

Wearing other people's badges and expired badges (the promoters of tally expired manufacturers have not gone through the formalities), introducing goods without a license, and taking up their posts without training;

Factory personnel adjust the layout privately;

The three-tone service for employees in key positions is not in place (service desk staff, ushers, auditors);

Store street employees are not enthusiastic about receiving customers;

Inexperienced in commodity knowledge and business skills;

Work is empty, string posts, fight at work, and chat with people for a long time (more than three minutes);

Do not take escalators and elevators as required, go out to eat and go home in overalls, and eat overtime;

Rest in the warehouse, sit in the container, and find that the customer is not dissuaded in time when sitting on the goods;

Stay in the bathroom for a long time;

Taboos for receiving customers to use services; Swearing and swearing among employees;

Failing to receive customers according to the return and exchange regulations;

Those who keep goods without permission, fail to report what they have found, market personnel fail to stop or report, and introduce goods without a license fail to stop or report;

Stay in the work area after work for no reason and chat with on-the-job personnel;

Turn a blind eye to customers' difficulties, and do not actively and enthusiastically help and effectively solve them;

Damage prevention employees let people who are not in the mall in and out of the employee channel, and failed to stop them in time, resulting in the theft of goods;

Refusing to be inspected by loss prevention personnel or making trouble without reason when entering or leaving the mall.

Do private affairs at work (do things that have nothing to do with business, read books and newspapers, doodle, do private affairs at empty posts, etc. );

Eat, smoke, go shopping (including meal time) and sit in the box during working hours. ) working hours;

Do not go through the employee channel when entering or leaving the store;

Misleading customers and belittling other products. Failing to stop or report theft;

Promise to customers privately (not fulfilled or exceeded the company's promise), conceal mistakes and fail to report in time;

Inadequate service leads to customer dissatisfaction;

Informed criticism, who caused the customer's letter and complaint due to the inadequate service;

Laugh, contradict and mock customers, quarrel and fight with customers;

Leaking company secrets and information, disobeying the work assigned by leaders, fighting among employees, and miners without cause;

Engaged in a second occupation or part-time job outside without the approval of the company;

Imitate the signature of the superior supervisor, steal the seal or use the seal without approval;

Failing to report the loss of public keys, confidential documents, internal information and documents in time;

Falsely reporting, concealing or misrepresenting inventory, accounting and reporting data;

Serious dereliction of duty, graft, causing great damage to the company's reputation or interests;

Violation of national laws and regulations, punished by public security organs and judicial departments.

The following serious violations shall be handled by the loss prevention department:

Membership card points are private;

Borrowing property and commodities without permission, abusing power for personal gain, encroaching on the company's finances, damaging the company's interests, etc. ;

Deliberately damaging commodities and equipment, stealing, eating or using commodities and gifts;

Handling or concealing the fines imposed on thieves without permission;

Accepting or soliciting gifts or cash; There are other dishonest actors.

Service accident: media exposure caused by service defects.