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The problem of broadband
1. There are various error codes such as 69 1 and 678 when dialing. How to solve them?

◆ Error 602Theportisalreadyopen Problem: Dial-up network cannot be connected because the device is not installed correctly or is in use. Reason: RasPPPoE is not completely installed correctly. Solution: Uninstall any PPPoE software and then reinstall it.

◆ Error 605Cannotsetportinformation Problem: Dial-up network can't set the usage port due to the device installation error. Reason: RasPPPoE is not completely installed correctly. Solution: Uninstall any PPPoE software and then reinstall it.

◆ Error 606Theportisnotconnected Problem: Dial-up network cannot be connected to the required device port Reason: RasPPPoE installation is incomplete and correct, the connection cable is faulty, and the ADSLMODEM is faulty. Solution: uninstall any PPPoE software, reinstall it, and check the network cable and ADSLMODEM.

◆ Error 608Thedevicedoesnotexist Problem: The dial-up network connected device does not exist Cause: RasPPPoE is not completely installed correctly Solution: Uninstall any PPPoE software and reinstall it.

◆ Error 609 There is no problem with the device type: the device type connected through dial-up network cannot be determined. Reason: RasPPPoE is not completely installed correctly. Solution: Uninstall any PPPoE software and then reinstall it.

◆ Error 611TherouteiSnotAvailable/612 TherouteiSnotAllocated Problem: Incorrect routing of dial-up network connection Reason: RasPPPoE is not completely installed correctly, ISP server troubleshooting: uninstall any PPPoE software, reinstall it, and call ISP to inquire.

◆ Error 617 PortorDeviceIsleadyDisconnecting Problem: The device connected to the dial-up network has been disconnected. Reason: RasPPPoE is not completely installed correctly, ISP server is faulty, cable and ADSLMODEM are faulty. Solution: uninstall any PPPoE software, reinstall it, call ISP to ask, and check the network cable and ADSLMODEM.

◆ Error 6 19: Unable to connect to the specified server, and the port used for this connection has been closed. Problem: Because of the last connection error, the redial interval is too short, and the server can't respond to your username and password. Solution: I suggest you try again every minute or two.

◆ Error 621cannotopenthephonebookfile error 622Cannotloadthephonebookfile error 623Cannotfindthephonebookentry error 624Cannotwritethephonebookfile error 625Invalidinform. Foundation IntHephonebook Problem: The RAS network component of WindowsNT or Windows2000Server network failed, and the dial-up connection could not be found Reason: Uninstall all PPPoE software, and reinstall the RAS network component and RasPPPoE.

◆ Error code 630 indicates that there is no suitable network card or driver error: hardware error, which may be network card damage or network card driver failure, or network card is not installed. Solution: Check whether the network card works, whether the network cable is plugged in, and reinstall the network card driver to ensure that the network card works normally.

◆ Error 633 Question: The dial-up network cannot be connected because the device is not installed correctly or is in use. Reason: RasPPPoE is not completely installed correctly. Solution: Uninstall any PPPoE software and then reinstall it.

◆ Error 638 Question: After a long time, it is impossible to connect to the ADSL access server of ISP. Reason: ISP server failure; In the bad connection created by RasPPPoE, you mistakenly entered a phone number to solve it: Raspppoe.exe, who runs the dial created by RasPPPoE, checks whether the ISP service can be listed to ensure that the ISP is normal; Clear the phone number in the dial-up connection you are using or keep only 0.

◆ Error code 645 and phone book entry did not find the error reason: 1. Multiple network cards are installed on the Windows98 platform. 2. There is no dial-up network adapter installed under 2.Windows 98. 3. Online Neighborhood-Properties-Configuration Check whether PPPoE protocol is installed. 4. "Phone book entry not found" appears in 4.Windows2000. Solution: 1. Only one network card is reserved. 2. If the computer does not have a dial-up network adapter installed, you need to install a dial-up network adapter in Windows (98 CD required). The specific directory is: Control Panel-Add/Remove Programs -Windows Installer- Communication. Select all options in this directory. 3. If PPPoE protocol is not installed, please reinstall PPPoE protocol. 4. "Phone book entry not found" appears in 4. Windows2000, because PPPoE software clicked "No" when digital signature appeared during initialization, PPPoE needs to be deleted and reinstalled.

◆ Error 650 Question: The remote computer did not respond and the connection was disconnected. Cause: ADSLISP server failure, network card failure and abnormal shutdown lead to network protocol error. Solution: check whether ADSL signal lights can be synchronized correctly and call ISP to ask; Check the network card, remove all network components and reinstall the network.

◆ Error 65 1 Problem: ADSLMODEM reported an error. Cause: Windows is in safe mode, or other error resolution: When this error occurs, please redial to report a new specific error code.

◆ Error 678 Question: The remote computer did not answer. Reason: There are many reasons for this phenomenon, mainly due to incorrect hardware connection or telephone line interruption. Solution: Check whether the connection is correct and call 10000 to report the trouble.

◆ Error 69 1 Question: The user name and password entered are incorrect, so the connection cannot be established. Reason: Incorrect user name and password, ISP server troubleshooting: Use the correct user name and password, and use the correct ISP account format (name@service), and call the ISP to ask.

◆ The 692 modem has hardware failure. Maybe the modem is not turned on. Please check whether your modem is turned on, or reinstall the driver for this modem.

◆ Error 7 18 Question: The remote computer did not respond when verifying the user name. Cause of disconnection: ADSLISP server failure solution: call ISP to ask.

◆ Error 720 Problem: Dial-up network cannot coordinate the protocol settings of servers in the network. Reason: The ADSLISP server failed, and the abnormal shutdown caused the network protocol error. Solution: Call ISP, delete all network components and reinstall the network.

◆ Error 734 Question: PPP connection control protocol is suspended. Reason: The ADSLISP server failed, and the abnormal shutdown caused the network protocol error. Solution: Call ISP, delete all network components and reinstall the network.

◆ Error 738 Question: The server cannot allocate an IP address. Reason: ADSLISP server failure, there are too many ADSL users, which exceeds the IP address that ISP can provide. Solution: Call ISP to ask.

◆ Error 769: Unable to connect to the specified target. Problem: This means that there is something wrong with your computer's network equipment. Solution: Open "My Computer" → "Control Panel "→" Network Connection "to check whether the local connection is in a" disabled "state. If so, just double-click the local connection and you will see the status change to "enabled". If there is no local connection, there is something wrong with your network card 100%-it is either not installed or broken. Please contact the computer supplier or solve it yourself.

◆ Error 797 Question: No ADSLMODEM connection device was found. Reason: ADSLMODEM power supply is not turned on, there is a problem with the cable between the network card and ADSLMODEM, and the corresponding protocol is not properly bound after installing the software. When creating a dial-up connection, an incorrect empty connection was established. Solution: Check the power supply and connecting wire; Check the network properties, whether the related protocols of RasPPPoE are correctly installed and bound (related protocols), and check whether the network card appears. No. or! Number, set it to enable; Check the properties of the dial-up connection, and check whether the connected device uses the "ISDNchannel-AdapterName(xx)" device, which is empty. If it has been used, please cancel it, choose the correct PPPoE device to replace it, or re-create the dial-up connection.

◆ Under Windows 98, the connection cannot be established. "The device is connecting" Error Cause: It may be a BUG in Windows98SE. Solution: Install Windows98SE dial-up network patch.

◆ During dialing, the system prompts "Modem" to be used by another program 1, and whether the modem works, such as sending and receiving faxes. 2. When the system is started, whether the automatic telephone answering symbol or the program for automatically sending and receiving faxes is automatically loaded. If so, you can turn off these automatic add-ins. 3. The dial-up program or other programs using the modem terminated abnormally and the resources were not released, so it is necessary to restart the computer.

◆ There is no terminal display after dialing. The problem lies in the dialing settings. In the properties, "Terminal window appears after dialing" is not selected. You can generally choose. In the dial-up connection properties, select "Terminal window appears after dialing", and then click OK. 2. What simple faults can be judged from ADSLMODEM equipment?

According to the display of the signal lamp on the ADSLModem panel, we can make a preliminary judgment on the problem: the "synchronization" lamp is used to display the synchronization of the modem, and the constant light indicates that the modem and the local terminal can synchronize normally; Blinking indicates that synchronization is being established. At this time, check whether there are quality problems in indoor lines or too many telephone extensions. "LAN( 10M— 100M)" light is used to show whether the connection between modem and network card or hub is normal. Always on indicates that the connection is normal; If this light is off, there must be no connection between the modem and the computer. There are network cables, network cards and modems that need to be checked. When there is data transmission in the network cable, this light will blink slightly. "Power" light, power display.

The "synchronization" light on the third floor is on. ADSLModem is not on?

The "synchronization" light (usually the second light) on ADSLModem is the most important indicator light of ADSL, and it is the first step to judge whether ADSL can communicate. The "synchronization" light has several states: If the "synchronization" light is on all the time, it means that the modem of the client has established a physical connection with the modem of the telecommunication bureau. It is also the most important step. If the "synchronization" light goes out or flashes, it means that the modem of the client is trying to establish a connection with the modem of the telecommunication bureau, that is, synchronization is in progress. When the user energizes the ADSLMODEM for dozens of seconds, the "synchronization" light will change from "off-flashing-on" to "on". A connector on the telephone line is not connected correctly, and there is looseness or other line fault. Solution: ①. ADSL lines cannot be extended in parallel, and the telephone can only be led out from the telephone port of the separator, otherwise ADSL will be out of step. (2). The connector on the line must be connected. If the subscriber line is iron core, it needs to be replaced with copper core. ③ The telephone line from the junction box of the telecommunication bureau is too long, so twisted pair should be used instead of parallel lines to improve the anti-interference ability of the line.

4.ADSL is often dropped, how to solve it?

Reasons ① Poor line quality, aging of the line, too long external distance, too many connectors and poor contact of the connectors, resulting in excessive signal attenuation. (2) The modem is not turned off after working for a long time, which leads to overheating of the modem and affects its normal work. (3) There are too many telephone extensions in the user's home, and the distributor is not installed correctly. Solution: ① Rectify the line. If the distance of the outside line is too long, you should change the parallel line into twisted pair and try again. ② Restart the modem or replace it. (3) If the user wants to connect the extension, it must first connect the ADSL splitter, and then connect all voice equipment, that is, the external line is directly connected to the line port of the splitter, and then divided into two roads, and the telephone line connected to the Modem port is connected to the adslModem;; The telephone line connected from the telephone port is connected to other voice devices.

5. Is 5.ADSL service dropped as soon as you make a call?

Cause: ① The subscriber line separator is installed incorrectly. ② The lines are reconnected. For example, voice and signal are simultaneously multiplexed on the same trunk line, and multiple modems are installed on the same external line. ③ Fault of line separator. Solution: ① The line separator must be installed at the front end of all terminal equipment on the line. ② Only one adslModem is reserved on the same line, and all voice equipment must go through the line separator. ③ Replace the line separator. 6. Slow Internet access (especially in the evening rush hour)?

(1) ADSL technology requires high quality of telephone lines, and most of the ADSL currently used is a RADSL (Rate Adaptive ADSL). If a telephone line between a telecom company and users has quality problems or is interfered by external factors, RADSL will dynamically adjust the access speed of users according to the line quality and transmission distance. (2) The modem is not turned off for a long time, which makes the modem chip overheat. As a result, its performance can't be played normally, which affects the internet speed, especially for users who use the modem to dial automatically, which may cause the modem to crash and unable to access the internet. (3) Poor contact between the equipment and telephone lines and network cables will affect the speed of users surfing the Internet. ④ The failure of the user's computer operating system and the use of internet software will also affect the user's internet access speed. Whether the network card of the user's computer runs normally, whether its driver is installed correctly, and whether the TCP/IP protocol is installed correctly; Do users install multiple firewalls, set up proxy servers and run online antivirus software at the same time? ⑤ There is a gap between the network demand of users and the network bandwidth currently provided. Solution: ① If the user's indoor line is iron core line, there are too many line connectors, poor contact of the connectors, serious oxidation of the connectors and high noise, the internet access speed can be greatly improved after the line is rectified. ② Restart the modem and pay attention to the heat dissipation of the modem. ③ Carefully check whether the interface between the telephone line and the distributor is in good contact, and whether the interface between the MODEM of the user's computer and the Ethernet card is in good contact. ④ Close unnecessary programs or firewalls and delete proxy settings. ⑤ At present, the theoretical bandwidth we provide to users is 640Kbps upstream and1024 kbps downstream; The local download speed is over 70 kb/s-120 kb/s (1b = 8bit). As far as the current situation is concerned, the speed we provide can satisfy users' local high-speed download, access to foreign websites, VOD on demand, live online TV, online radio stations, online MP3 players, large-scale online games, video conferences and other broadband access to local networks. However, for large-scale games such as remote VOD and Legend, and broadband services such as Internet TV live broadcast and video conference such as ESPN, users may not be able to reach the required speed or connection due to the limitations of remote transmission bandwidth, access bandwidth of service providers and processing capacity of servers.

7. After installing broadband, the computer starts very slowly, which is several times slower than usual.

Install the network card. If the IP of the network card is not set, the computer should look for a DHCP server to configure its own IP address during the restart process. If found, DHCP will select an IP from the address pool that has not been assigned to the requesting client in the network. If the DHCP server cannot be found, the client will automatically configure its IP address and subnet mask with the address selected from Microsoft reserved address type 169.254. *. * The subnet mask is 255.255.0.0. The client continues to check the DHCP server every 5 minutes in the background. If the DHCP server is subsequently discovered, the client will give up its automatic configuration information and use the address provided by the DHCP server. Otherwise, customers will keep trying. Now everyone knows why the computer is so slow. The solution is just to set an IP for the network card (for example, 192. 168.438+0.2). In addition, some computers with WindowsXP Professional Edition will start very slowly, even reaching 1 min for 40 seconds! The system seems to have crashed. After logging into the system, the desktop icon does not appear, and the machine image stops responding 1 minute before it can be used normally. This is due to the use of the Bootvis.exe program, in which the mrxsmb.dll file adds 67 seconds to the machine startup! To solve this problem, just stop enjoying folders and printers: select Start → Settings → Network and Dial-up Connections, right-click Local Area Connection and select Properties. In the window that opens, uncheck the check box "Files and printers on Microsoft network * * *" under "This connection uses the following selected components", and then restart your computer. In the future, to enjoy folders and printers with * * *, just repeat the above steps, and then select the * * * Enjoy files and printers on Microsoft networks check box.