Main deeds of bank compliance model

Always be strict with yourself, keep a positive attitude, and strive to do your job well. The following are the main deeds of the bank compliance model that I have compiled and shared for you. Welcome to read for reference.

main deeds of bank compliance model

Wang Dan, female, 34 years old, is a comprehensive teller and secretary of the Youth League Branch of Qiyang Branch of Industrial and Commercial Bank of China. Since joining the Qiyang Sub-branch of Industrial and Commercial Bank of China in January 23, she has consciously abided by all the rules and regulations of the branch, worked diligently, worked hard, worked hard and made positive progress, and won unanimous praise from cadres, employees and customers all over the bank for her good professional ethics, solid professional theoretical knowledge and excellent service.

First, based on her post, strive to be a learning employee

In January 23, as a labor dispatcher, she entered Wuxi Branch of Qiyang Branch of Industrial and Commercial Bank of China and became a comprehensive teller. Due to the different nature of employment and major she studied, she did not give up in the face of unfamiliar counter business. With indomitable spirit, she followed the masters to learn, carefully observed and recorded, and carefully understood and pondered. In less than a week, I have the ability to work independently and become the earliest employee among new employees, and the business processing error rate is zero. Because of its solid and outstanding work, it has been rated as "advanced worker" by county branches and municipal branches for many times. In the following ten years, she has always been strict with herself, with a positive attitude, and worked hard to do her job well. First of all, she actively studied all kinds of business of our bank and assiduously studied new business and special business. Sometimes some colleagues say, "Dan, look at these special businesses. No one dares to try to do them first. What if something goes wrong? It will deduct points and deduct money." At this time, she thought, "The business launched by our bank is definitely to meet the different needs of customers, so as to improve our development and influence. What's the point if we don't do it and solve problems for customers?" Because of her work attitude of thinking, doing, drilling and innovation, her professional qualities have been greatly improved, and she has become a recognized business expert in everyone's eyes, playing a good exemplary role among colleagues. Secondly, in order to meet the needs of the banking market, improve her comprehensive quality, make up for the professional limitations and better serve customers, she used her spare time to self-study and obtained the qualification certificate of AFP financial planner, banking qualification certificate and private banking qualification certificate, becoming the first employee in the county branch to get these certificates. While strengthening her business study, she did not forget to practice her basic skills hard. She also won the fifth place in the banknote counting skill competition held by Yongzhou Branch in 213. Through her efforts, in the restructuring reform of the bank in 211, she became the first batch of labor dispatchers to be converted into teller contract workers of China Industrial and Commercial Bank.

2. Serve with your heart and strive to be a service model

Banking is a service industry, and service is also the foundation of banking. Taking customers as the center, thinking about what customers think and worrying about what customers are anxious about, she is practicing her commitment to customers every day and every moment. For more than ten years, she has come to the business outlets early every morning to clean the desktop and tidy up her clothes, because she knows that only a clean environment can make customers feel comfortable. She has her own opinions on service. First, she said: "In fact, service is a process of communication with customers, and it is a manifestation of respect and being respected. We can adopt the method of empathy to deal with problems raised by customers." The bank faces a variety of customers. When she meets a very picky and irritable customer, she always patiently explains and calmly solves the problem. One day in June 213, a 4-year-old male customer went to her counter to deposit 6, RMB, but during the counting process, she found a counterfeit currency from 1 yuan, so she collected it face to face and stamped it with the stamp of "counterfeit currency". At this time, the customer was furious and insisted on taking the counterfeit money out of the counter to him, but the counterfeit money collected according to the regulations could not be handed over to the holder, so the customer was even more annoyed and scolded loudly in the business hall. Faced with such an embarrassing situation, she did not get angry or quarrel with the customer, and even ignored the customer. Instead, she called the lobby manager and the person in charge of the outlet to do the customer's work together and explain to him the regulations of the People's Bank of China on the process of counterfeit money confiscation. Under her patient and sincere explanation, the customer slowly understood and accepted it, and apologized for her momentary impulse. Second, service should be done with heart, eyes and hands. Once, a couple of 5-year-olds came to our bank to handle the transfer and remittance business of 7, yuan. When the customer filled in the remittance voucher, she carefully found that the customer was trying to look at the name and card number of the payee on the mobile phone when filling in the voucher, and both of them looked flustered and nervous. When she picked up the money order, she found that it was a different card number and asked, do you know the payee? After asking twice in a row, the customer shook his head to show that he didn't know. Based on experience, she felt that the two customers might have encountered fraud, and immediately stopped the operation and called the outlet manager to inquire about the customer in detail. Sure enough, the customer took a phone call claiming to be the Public Security Bureau before transferring money to avoid disaster. Under everyone's explanation, the customer immediately stopped remittance and thanked him again and again. With her careful and responsible service attitude, she has successfully prevented five customers from being defrauded in recent years and avoided economic losses of more than 3, yuan for customers. Third, the service should pay attention to service details and differentiated services. When the elderly and the disabled come to handle business, she will tirelessly explain and tell them how to handle, sign and count cash. Now many customers in the outlet know her. When they enter the outlet, they will say "Xiao Wang goes to work today" cordially. Sometimes, when customers press the satisfaction button, they will smile and jokingly ask "Are you very satisfied?" . Since entering the bank, it has been rated as "service star" by branches and municipal branches for many times because of its good service, fast business handling and large business volume.

Third, unite with colleagues and strive to be the caring people of young employees

She studies hard, studies hard and makes progress. In life, she is cheerful and generous, loves life, cares about helping colleagues, and actively participates in various activities of the unit and society. In the re-election of the League branch of the county branch in 214, she was successfully selected as the new League branch secretary of the branch with a high pass rate of unanimous approval of the whole bank. After serving as the secretary of the Youth League branch, she was busy with the work and life of young people. For some new employees, she tried her best to help them adapt to the new working environment and enter the working state as soon as possible with her own work experience, and organized other young employees with a certain working age to train them with relevant business knowledge. For some young employees whose families don't live in this county, she always cares about them, asking whether it is convenient to rent a house, whether life is guaranteed, whether there is anything that needs help, and doing everything possible to help them.

There is no limit to learning and youth. As a young employee, only by constantly changing himself, working hard, innovating, progressing and surpassing himself, can he integrate his own value into social development and career. She firmly believes that a person's youth should be used for struggle and aftertaste. In her future work, she will continue to do her job with gratitude. While doing her job well, she will also lead the young employees of our bank to study and make progress together, and shine in ordinary jobs, serving their posts and serving the society. Main deeds of bank compliance model

Wang Dong, who joined the bank in 211, is now a comprehensive teller in the business department of Dalian Zhuanghe Sub-branch of China Industrial and Commercial Bank. Since taking part in the work, she has worked hard, loved her post and devoted herself to her work, improved her skills by learning, served her customers with sincerity, gained success by marketing, and won impressive achievements. In 213, she won the first prize in the 4th Comprehensive Business Skills Competition of Dalian Branch, and was awarded the title of advanced worker of Dalian Branch and the 2nd "Top Ten Outstanding Youth" in 214.

study hard and improve one's own quality

In the face of the increasingly updated banking business, Comrade Wang Dong deeply realized that only by establishing the lifelong learning concept of "learning from work and learning from work", refining excellent skills and improving one's own quality can we provide efficient and high-quality services to customers. As a young employee, she always puts business study and knowledge reserve in the first place. As long as it is the business carried out by the bank, she takes the lead in learning in time, grasps the system and business requirements, and is familiar with every detail. She insists on learning while practicing, and strives to be comprehensive in technology and proficient in business, constantly broadening her horizons and improving her comprehensive quality. In 213, due to work needs, Wang Dong was transferred to the branch sales department. The work in the new position is more complicated. In order to do his job well, colleagues around Wang Dong humbly ask for advice, study new business seriously, work with a more rigorous, meticulous and responsible attitude, and deal with all kinds of business problems in time and accurately with a solid foundation of banking business and a comprehensive understanding of banking business. In specific business operations, we should carefully examine and verify as required, operate carefully according to specifications, and never let go of a doubt or a flaw to ensure that every business is foolproof. Since joining the work, with prudent and meticulous work attitude, we have achieved an average of 6, error-free business accounting results for three consecutive years, and were awarded the glorious title of business accounting quality model by the Head Office of Industry and Commerce in January 212.

First-class service wins customers' favor

With the increasing demand of customers' financial services, higher requirements are put forward for tellers who directly face customers. Not only need to have comprehensive professional quality, but also need to provide customers with high-quality, personalized and emotional high-level services. In order to carry out the cultural mission of ICBC "providing excellent financial services", Comrade Wang Dong earnestly studied the service standards, and set strict demands on herself with high standards in her daily work, constantly summing up the shortcomings of her services every day, and earnestly implementing the service that people are satisfied with in concrete work. For more than three years, Wang Dong has always insisted on treating customers as relatives, and has achieved operational standards, standardized service, polite language and proper manners. Although she has encountered difficulties from customers and been accused of rudeness in her work, she will always win the respect and understanding of customers with her sincere service. Once a customer came to Wang Dong's counter angrily, claiming that ICBC's business and service were too poor, saying that he would cancel all his own ICBC bank cards and never go to ICBC to handle business again. Wang Dong, by patiently asking the customer, learned that one of the customer's credit cards was deducted from the bank due to overdue repayment. Wang Dong explained the situation to the customer in detail, and handled the problem from the customer's point of view, and tied a debit card under the customer's name with a credit card to an automatic repayment agreement. At the same time, I also learned that the customer is a private owner who often transfers money from other places, and handled a business friend card for the customer, and handled the transfer package agreement, patiently explaining how to use the business friend card to the customer, and gradually the customer's mood calmed down. A few days later, the customer found Wang Dong again, saying that the automatic repayment agreement and business friend card he handled brought him a lot of convenience, saving trouble, money and worry, and saved all his savings in ICBC.

Pay attention to details and strengthen counter marketing

The front desk teller is not only a provider of financial services, but also a marketer of financial products. If we only meet the simple work of receiving and paying, we will not be able to serve our customers with good products. Wang Dong, with a bright personality, is an expert in business operation, a pacesetter in accounting and a good hand in marketing. In order to serve customers with good products, Wang Dong pays attention everywhere in the front desk work, is good at seizing every opportunity and actively carries out marketing work. Once, I thought that the customers of the shopping mall came to handle business. During the conversation, Wang Dong learned that the shopping mall worried about the change for customers every day. The customer's difficulty is the business opportunity. Wang Dong immediately introduced the POS business of our bank to the customer, and made inferences about it. He visited several shopping malls during his break to actively market POS. Through hard work, since 213, Wang Donggong has marketed 15 POS machines, which has made positive contributions to the development of the bank's acquiring business. Pay attention everywhere and be good at marketing, so that Wang Dong's marketing performance keeps rising. Since he joined the work, Wang Dong has been at the forefront in the marketing of credit cards and savings deposits, and his marketing performance has always been at the forefront of outlets, becoming a veritable marketing expert.

Wang Dong is not complacent about his achievements. She knows that the achievement can only explain the past. With the in-depth development of the Bank's reform, the requirements for each employee are getting higher and higher, and the responsibilities of each employee are getting bigger and bigger. Therefore, Wang Dong requires himself to study harder, be diligent in thinking, be determined to innovate, improve his own quality in an all-round way, continue to pursue and cultivate in this fertile soil of ICBC without hesitation, and move towards higher, newer and farther goals. ;