Time goes forward step by step on the annual ring, and a period of work has ended. Looking back on the work during this period, we have made achievements, but also found shortcomings and problems in our work. Let's make a summary of our work. What kind of work summary should you have read? The following is a summary essay (6 summaries) of excellent bank employees compiled by me for you. I hope it will help you.
1 excellent bank employees work hours like electricity, which is fleeting. With a flick of a finger, half of 20xx years have passed. During my year as account manager of xx Branch, I worked hard and made continuous progress. At the same time, my professional level has been greatly improved, and my thoughts have also made great progress. The work in 20xx is now reported as follows:
In the first half of 1.20xx, under the care and guidance of the president and leaders of the branch, I became familiar with the new working environment in a short time.
In my work, I study various financial laws and regulations seriously, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills. In the new working environment, there are some shortcomings in work experience and marketing skills. In addition, the branch has set up a new foreign branch, first of all, we must increase the customer base. In my work, I always strive for customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as xx Guijiu Trading Center, xx Power Industry Company and xx SME Service Center. Although my current contribution is not great, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of June, personal accumulated deposits exceeded 22 million yuan, and the average annual income exceeded180,000 yuan. New breakthroughs were made in payroll, PS merchants and notice deposits.
Since I became an account manager, I have deeply understood and felt the responsibility and mission of this position.
The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, go deep into customers, take the bus when there is no bus, and carry out daily maintenance for different customers as always, even if it is a blessing and greeting from a short message, it represents our bank's yearning for customers.
Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In the first half of 20xx, the accumulated loans amounted to more than 33.5 million yuan, and the loans were collected on time by 64 1 10,000 yuan, among which none of the non-performing loans and non-performing credit occurred. At the same time, high-quality operating profits were obtained, personal compliance work was realized, and the safety of credit funds was ensured.
Third, the existing problems
In the past six months, although I have made some achievements in various aspects, I have clearly seen my own shortcomings.
(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.
(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.
(3) further customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.
Fourth, the direction of future efforts.
In the second half of the year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, make active efforts, enhance my sense of service purpose, show great courage, show pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and meet all kinds of difficulties in practical work with "new" work.
Summary of Excellent Bank Employees' Work 2 In these 20xx years, I may not have as many "troubles" as I thought, but in spite of this, I still have a lot of troubles in my work. The most important thing is to improve the troubles encountered in your business study. There are too many unfamiliar places for me to improve, which also leads to many mistakes in my work. Fortunately, I am stable now, and more importantly, I have learned how to control my time. I believe I will make greater progress in my work next year. The following is a summary of my work:
First, the improvement of business ability.
There are too many things to learn in one year, especially for a teller with insufficient knowledge and familiarity. At the beginning of the year, I often ask my leaders and colleagues for advice on many things. So in my spare time, I am also actively improving my ability and learning how to do it well.
Especially in reception, as tellers, we are often the first or second contact staff with customers, so there are many customers to deal with every day. To this end, we must always maintain the best attitude and the best service attitude during working hours. It is not difficult to learn how to receive customers. You can improve slowly, but what is really difficult is to stay in this state after a day's work.
I consulted many colleagues and got a lot of answers, but the final conclusion is that these are just AIDS. Really doing well depends on a lot of experience and psychological preparation.
Second, the work.
Over the past year, there has been no problem in basic access and business work, but the biggest problem is elderly customers. As tellers, we are often used as a query window, and there are often many people who don't understand or understand the business to ask. Although there is a lobby manager, we will take the initiative to assume this responsibility when there are many people.
Among the people who came to inquire, several elderly customers were the most difficult to entertain. I didn't mean to exclude them, but I didn't do my job well. Older customers often speak with a local accent, which has always been a test for me, and the problems I encounter often come from here. But after realizing that this is my weakness, I began to actively learn local dialects and improve my communication ability with elderly customers. This kind of study has also been appreciated by some regular customers at work and has given me great encouragement.
Third, summary.
A year's work is not easy, but you can grow every day. Now that I have just set foot on the passing line, I will continue to strive to improve myself in next year's work and provide the best service to our customers!
Summary of excellent bank employees' work 3 Time flies, time flies. In the busy and fulfilling work, we spent a significant 20xx year. It is gratifying to look back on the work of this year. Under the leadership of leaders at all levels of the sub-branch, under the guidance of the president of the sub-branch, and with the joint efforts of colleagues, we actively studied business knowledge, improved the level of various business skills, earnestly performed our duties, always kept in mind the internal control system, achieved various work indicators throughout the year, and improved our ideological awareness, professional quality, operational skills and quality services. The work of this year is summarized as follows:
I. Main Work Contents and Responsibilities
I joined the company in 20xx as an ordinary teller. On weekdays, it mainly focuses on counter private business and corporate business. Seemingly simple operation, but you need to accumulate and learn more operation processes on weekdays, update them day by day, and treat the occurrence and audit of every business with concentration, care and patience, especially for business. A month's check processing capacity is relatively large. In order to reduce the refund rate and improve my level of handling the company's business, I insist on carefully reviewing all the elements of each bill and strictly require myself and my customers to fill in the specifications with high standards. The internal control system is also kept in mind when every business happens, the seven-step service process is generous and decent, and all policies are put in place.
Second, my harvest and growth.
I am glad that I can join the bank and become a member of it. In my nearly one year's work, my values and outlook on life have changed greatly. She made me believe that anything is possible in life, as long as I am willing to work hard to create. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite, help each other and make progress together, because unity is the premise of mutual benefit. Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Studying customers can help us understand their business needs, strive to satisfy every customer and safeguard every customer through our own efforts. Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.
In today's increasingly fierce market competition, while having enthusiastic service attitude and skilled business ability, we must constantly learn and improve our various abilities in order to provide customers with more efficient and better services. All kinds of training and skill assessment organized by our bank provide a strong guarantee for me to improve my business skills as soon as possible. I always take an active part in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional ability in combination with the rules and regulations and laws and regulations I usually study. Through a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.
Third, the existing shortcomings and the direction of efforts
Looking back on the work in 20xx, although all the work can be carried out smoothly, we know that we still have shortcomings and need further improvement. First, the study is not strong enough. In the new economic era based on information technology, new situations and problems emerge one after another, and new knowledge and science are constantly coming out. Faced with severe challenges, it is urgent to speed up the pace of learning. I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing for obtaining certificates such as fund sales qualification and intermediate accounting title. Second, personal emotional control is not good. In view of the above problems, the future efforts are as follows: first, strengthen theoretical study and further improve their own quality; Second, change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work with full working conditions, and actively cooperate with leaders and colleagues to do a better job.
Four. Outlook for the new year
Qu Yuan has a famous saying: "The road is long, but it's Xiu Yuan, so I will go up and down for it." . The financial industry still has a long way to go. I firmly believe that due to my love for the financial industry and the professional knowledge I have learned, I will closely combine my personal ideals with the development of the enterprise and give full play to my work enthusiasm, creativity and initiative. I will finally realize my personal value and move towards a better tomorrow with our xxx bank.
Summary of the work of four excellent employees I have always maintained a good working condition in my 20xx years of work, and set strict demands on myself by the standards of a qualified employee of the Agricultural Bank of China. Based on his own work, he devoted himself to studying business skills and made silent contributions to the reform and development of Agricultural Bank of China.
As front-line employees of savings positions, they should strengthen their business skills, so as to be handy in their work and better provide convenient, fast and accurate services to customers. Taking "customer satisfaction and business development" as the goal, we will do a good job in service and establish a good window image of warm service, so that every customer will be happy and satisfied. As we all know, Shatu Sub-branch is a busy sub-branch under the jurisdiction of Jinsha Sub-branch. The average business volume per person will reach nearly 300 transactions per day. There are 300 to 400 customers, especially small bills and residual coins, so this working environment forces me to constantly remind myself that my work should be serious and strictly follow the rules and regulations formulated by the head office and branches.
In my work, I actively understand the spirit of "be bigger and stronger, grow with you" of the Head Office, closely follow the development theme and change my thinking and understanding; Attach great importance to the decisions and plans of the branch; Always keep in line with the superiors, and actively carry out the first quarter peak season marketing and summer dual marketing activities of the whole bank. Resolutely abide by industry rules and regulations, and no accidents occurred throughout the year.
It embodies a "fine" word in service. There is no small matter in service, and it takes a lot of thought to do a good job. In the face of increasingly fierce competition among banks, we must not only win by hardware, but also by high-quality software. As a face-to-face bank customer, I insist on welcoming people with a smile. In the face of customers' questions, I always answer them patiently until the customers understand them, which has been widely praised by customers. There is no service complaint in the whole year. Business embodies the word "extension". In the past year, I carefully managed every banking business and tried my best to speed up the business. I humbly ask other comrades about the problems existing in business handling. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to get good grades in your work, you must improve your professional quality.
In 20xx years, with the care and support of my superiors and the assistance of my colleagues, I worked hard and successfully completed various tasks. Personal savings totaled 100000 yuan, marketing insurance100000 yuan, bank marketing wealth management products150000 yuan, more than 50 new accounts were opened for marketing development funds, and marketing credit cards10. At the same time, efforts have been made to expand more than 300 telephone banking customers, 800 marketing messages and 205 online banks.
Over the past year, I have actively participated in the study of political theory and professional knowledge, and I can consciously abide by laws and regulations and various rules and regulations of the unit. At the same time, study hard business knowledge and constantly improve work skills. Looking back on my work in the past year, I have a clear conscience. At work, I am loyal to my duties and do my best. Banks belong to the service industry, and my job makes me face many customers every day. To this end, I often remind myself that being kind to others means being kind to myself. In the busy work, I still insist on "smile service" and answer customers' questions patiently and meticulously. When I meet unreasonable customers, I
Looking back on my own problems, I think: First, I didn't study enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I lack the sense of urgency and consciousness to study. Theoretical basis, professional knowledge, educational level and working methods can't meet the new requirements. Second, when you are tired from work, you will relax your mind. This is a sign that your political quality is not high, and that your world outlook, outlook on life and values cannot be well solved. In view of the above problems, the future efforts are as follows: First, strengthen theoretical study and further improve their own quality. Change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leaders and colleagues to do a better job. In the new year, I should strengthen my study, better enrich myself, meet the challenges in the new period with a full mental state, sum up the past, learn from the past experience and lessons, and do a better job in the future. Please criticize and correct the shortcomings and deficiencies in our work.
Summary of excellent bank employees' work 5 In these 20xx years, under the correct command of bank leaders, we have broken through many obstacles. Despite the difficulties in our work, we have worked hard to achieve our work goals and achieved excellent results!
As a counter clerk of xx Bank, I am mainly responsible for providing various banking services to customers and recommending suitable wealth management products. Looking back on this year, it can really be described as "a blink of an eye". A year has passed quickly. We should work harder, or we will miss the opportunity!
In this year's work, with the help of leaders and predecessors, I * * * sold a financial product of xx million yuan. Although this achievement is not particularly outstanding, it has increased a lot under such circumstances this year. First of all, I will summarize my work in the past year as follows:
A year later, I was promoted.
Starting from 2020, besides exercising at work, I am also silently improving my working ability. In addition to actively participating in business training and working meetings at work, I have been studying books and tutorials on sales and service in my spare time. I know my service is not very good. Although I have never done anything wrong in my strict work, it is difficult to get praise from customers. This naturally affects the customer's reaction to me when I recommend wealth management products.
However, after a year of gradual improvement, my service at work has become more and more skilled, which not only won the praise of the leaders, but also brought me a lot of help in sales and greatly improved my personal achievements.
Second, personal work situation
At work, I am very careful with every customer. Seriously understand customer needs and quickly handle business needs for customers. At the same time, I don't forget my duty and actively recommend our wealth management products to customers. Despite the repetitive work, I have always maintained a positive and enthusiastic attitude, which has also made my work ability grow continuously.
In addition, I have accumulated some communication skills with nearby customers in my work, such as slowly learning some local dialects, which is particularly effective in the face of elderly customers, not only to better understand their ideas, but also to provide better services.
Now, the work of 20xx is over in a blink of an eye, but there are more things waiting for us in the future. I also have a lot to improve in my work. To this end, I will continue to work hard to make the work smoother!
Summary of excellent bank employees' work 6 20xx to 20xx is a few years when banks developed rapidly. For me, these years are also three years of hard work, three years of adapting to change, three years of pioneering and innovating, and three years of clearing my mind and accelerating development. In these three years, with the development of the bank, I have completed the integration of myself and my work. In these three years, the organization and leadership have given me many opportunities to learn and exercise.
First, strengthen business study, improve their comprehensive quality and adapt to the needs of the new situation.
Since I have been engaged in savings work, I have attached great importance to the cultivation and study of personal business ability. While providing standardized and high-quality services to depositors, we should study business skills assiduously, actively and conscientiously learn new business and new knowledge on the basis of mastering the original business processes, and learn from leaders and professional departments with an open mind if there is anything we don't understand. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the bank reform at various stages.
Second, with a high sense of responsibility and customer-oriented service concept, we will implement quality work.
I always adhere to the concept of "customer first", regard the customer's affairs as my own, put myself in the customer's shoes, think about the customer's urgent needs, boldly explore ideas, adopt different working methods for different customers, and strive to provide the best service for customers in order to win their support for our business. It has been praised by different types of customers for many times and has never received a customer complaint.
The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post-holding ability, train myself to be a comprehensive BOC employee and plan my career better.
Of course, I still have some shortcomings in handling and operating some details. In the future, I will continue to do my job well, and always spur and improve myself with the service concept of "endless service, innovative service and lasting service". With the care, guidance and help of leaders and colleagues, I will improve myself and be more strict with myself, contribute to the reform and development process of the bank, and implement the quality service work!
Third, the work prospects
I hope to continue to work in my current savings position, be conscientious and conscientious. So for the current job competition, I also choose the position of integrated teller. I once got the first grade in the 20xx and 20xx skill exams for two years, but the only regret is that I didn't rush the 5-star teller, so my future goal is to try my best to test the 5-star teller, whether it is possible or not.
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