Hello

You can refer to the following situations

The reason for the blue screen is generally hardware incompatibility, such as memory, driver incompatibility, etc. In addition A system failure and a conflict between the program and the system will cause a blue screen. The most important thing is to pay attention to the performance of the computer before and after the blue screen. Please take a look at the following methods.

1. Try to uninstall all software, patches, plug-ins, drivers, etc. you downloaded before the blue screen. If the driver is not suitable, please download the official driver, which is safer and more stable.

Dell official website for driver download:

/zh/cnbsd1/DriversHome/?c=cn&s=bsd&cs=cnbsd1&l=zh

2. If the computer has Trojans , please use Dell's own anti-virus software to clean it as soon as possible.

3. If the blue screen shutdown does not appear frequently, you can restart the computer, but it still doesn't work. Please turn on the computer and press F8 without moving until the advanced options appear. Then let go, select "Last Known Good Configuration" and press Enter to repair. If that doesn't work, restore the system or reinstall the system.

4. If it is caused by hardware problems, or the BIOS battery is discharged by overclocking the CPU and other hardware (restoring the BIOS to factory default values), it is recommended to plug and unplug the graphics card, memory and other hardware, and clean up the computer. And polish the gold fingers of the graphics card and memory (and test whether the temperature of the hardware is too high).

5. If the computer is opened abnormally when the optical drive is reading a disc, it may cause a blue screen. Generally, just put the disc back into the optical drive. When the computer is powered on and plugged in and out of a certain device, it may cause a blue screen. Restart the computer to fix it or press the third item above to fix it.

6. If there is a problem with the hard disk, use the system's built-in functions to repair it or download software to repair bad sectors on the hard disk, or format the hard disk, repartition and reinstall the system. If it still doesn't work, you need to replace the hard disk. .

7. The hardware has been upgraded recently and is incompatible with the system, such as memory, graphics card, etc. Please try replacing the hardware (until the place where the hardware was upgraded is suitable).

8. If it is caused by a hardware problem and you cannot find the problem yourself, it is recommended to go to the maintenance place for inspection.

9. Blue screens when playing games are generally caused by problems with the game itself. The computer configuration conflicts with the game, the graphics card and graphics card driver are inappropriate, the temperature of the CPU and graphics card is too high, the memory is too small, etc. ( The blue screen problem when watching videos is the same as above).

10. If your problem still cannot be solved,

We will provide you with the Dell repair station inquiry website: www.dell.com.cn/cis