Analysis:
According to the Standard of Express Service in Postal Industry implemented by the State Post Bureau on June 5438+1 October1,2008: "When delivering the express mail to the addressee, the courier service personnel shall be obliged to inform the addressee in person to receive and send the express mail.
After acceptance without objection, the inspector shall confirm receipt. "This standard defines the procedures for receiving express mail after delivery and then confirming receipt.
Therefore, "signing before inspection" is an illegal clause, and consumers have the right to refuse.
At the same time, "signing before inspection" also violates consumers' right to know and fair trade.
Article 8 of the Law on the Protection of Consumers' Rights and Interests clearly stipulates that "consumers have the right to know the true situation of the goods they buy or use or the services they receive", which is commonly referred to as consumers' right to know.
As a consumer, the recipient requires inspection before signing, which is the premise of understanding the service content (including the express content) and the real quality of the courier company.
However, the "code" of "signing before inspection" in the express delivery industry has set obstacles for consumers to enjoy the right to know according to law.
Consumers, when receiving express items, don't rush to sign for them, don't make a decision on inspection after payment, and merchants or couriers refuse to sign for them without first inspecting them; When the goods are found to be damaged or inconsistent, they can refuse to pay.
Consumers can, after mastering the evidence, appeal and complain to the relevant departments according to law to safeguard their legitimate rights and interests.