As a front-desk worker in a company, you must have gained a lot from your work. Let’s sum it up! The following is the "Personal Summary of Administrative Front Desk Work in 2020" compiled by me for everyone. It is for reference only, and everyone is welcome to read it. Personal summary of administrative front desk work in 2020 (1)

It has been more than a year since I joined xx company. Here I started working as an employee from a student in the school, learned more knowledge and skills, and improved in all aspects. With the support of the leadership and the help of colleagues, I have completed my job well. I am very grateful to the leaders of the company for giving me this platform for growth, so that I can continue to grow and learn at work, and improve my own quality. I now summarize the work of the year as follows:

1. Daily work Aspects

1. Make things detailed, organized and standardized

The work at the front desk is relatively trivial, including sending and receiving faxes, emails, newspapers, maintaining office equipment, delivering water, and receiving different visitors. wait. When I first get into work, sometimes I feel overwhelmed when things come together, and I seem to be in a hurry. Although the work was completed, some details were not noticed during the work process, and things seemed disorganized. The efficiency is also reduced.

After constant exploration and summary, I realized that in order to complete these tasks with high quality, we must first coordinate the work from the overall situation, and then start with the details to maintain good working conditions and improve efficiency. Only by constantly improving yourself can you be competent at seemingly simple administrative tasks. Now, I can better coordinate and arrange work, and strive to handle the details of the work properly. Strive to provide everyone with the best support and services, constantly improve your professional level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this in future work.

2. Maintain a good working condition

People are as low as the king, and the earth is as low as the sea. Administration itself is a service and support job, especially front desk reception. When customers visit or the company has a large meeting, the front desk will be responsible for tea preparation and service work. They must understand everyone's needs and serve everyone in a timely manner. Drivers who receive other personnel, such as delivering newspapers, water, and visitors, must also provide considerate service and reflect the company's good image.

Only by maintaining good working conditions can service quality be improved. In the process of work, I require myself to avoid negative emotions, keep in mind my work responsibilities, always put my position at an appropriate height, and devote myself to work with the attitude of serving others and improving myself. This is also an essential quality for an administrator.

3. Learn to communicate and teamwork

Communication is an indispensable ability for a person to survive in this society. Front desk work requires dealing with internal and external departments and many people in society. Communication, and good and effective communication are particularly important. During this year's work, all communications were basically smooth, but there were also many problems in itself. When something happens, in many cases I lack enthusiasm and initiative in communication. Always spending time thinking about this matter instead of understanding and communicating in time, and being slightly passive when dealing with things. Therefore, some time is wasted and work efficiency is reduced. This is very unprofessional.

Be proactive and solve problems as soon as possible. Not only can you complete your work better, but it can also help you develop the qualities of not escaping from work, having the courage to move forward, and being responsible to the end. In my future work, I will hold myself to this standard and strive to do a better job.

The company is a whole, and every employee is part of this whole. No matter which position we are in or what kind of work we do, we are always inseparable from the cooperation between colleagues. This requires us to have teamwork spirit. Only on the basis of good communication, active cooperation with colleagues, and unity and cooperation can the work be done well. This is also deeply felt at work. I will continue to cooperate seriously and actively cooperate as always, and at the same time, I will strictly demand myself to do all the work well.

2. Strengthen your own skills and literacy

When you leave school and enter the workplace for the first time, you are very lacking in ability and experience. After this year of study and accumulation, I have been able to ensure the normal operation of various tasks in this position, but there is still a lot missing. I also look for deficiencies in my work, study hard, and develop my abilities.

Currently, I have learned relevant professional knowledge, including front-desk professionalism and ability improvement, file management, administrative coordination and other related content. There is also a lack of knowledge in financial accounting, and I am still learning this knowledge. Through these studies, my skills have been improved to a certain extent. I also hope that I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.

In my daily work, I will study carefully when I see some good working methods of my colleagues. I truly feel that every leader and colleague around me is a teacher with different strengths. There is something worthy of learning from me.

Sometimes work skills are not just learned or produced by oneself from books, sometimes they also need to absorb the essence of others.

3. Work results and existing problems

1. Work results

Various accounts such as office equipment and large buckets of water are well established; catering, hotels, Ticket booking and other services are basically complete; daily inspections and various maintenance and repairs are carried out smoothly; various account reimbursement procedures are standardized; other services and follow-up work are carried out in an orderly manner.

2. Existing problems

(1) The work is not refined enough: Front desk work is valuable in being refined, but there are many places where I have not done this. In terms of service support, the sanitation of the conference room, tea room, front lobby, and office lobby on the second floor was not well maintained. Problems were not discovered in time, let alone solved in time. There were also problems with the reception cups and some service direction instructions, and they did not provide convenient services to everyone.

(2) Insufficient execution: When receiving instructions from the leader to complete a certain task, there are often delays in execution. This has to do with one's understanding of tasks and instructions, as well as one's own adaptation and action to problems.

(3) Low work efficiency: Due to one’s own knowledge structure and work skills, the efficiency cannot keep up in some work. For example, the organization of some documents cannot be completed with quality and quantity due to the lack of office software knowledge and skills. The same is true for other more professional jobs.

The above problems will surely be solved in the work in 20xx. I have really learned a lot in one year of work. I am very grateful to my leadership for their tolerance and support for me, allowing me to have such an opportunity to work, study, and grow continuously. In the next work, I will definitely continue to work hard and strive to do better. outstanding. Personal Summary of Administrative Front Desk Work in 2020 (2)

2020 has passed. Unknowingly, I have been working as a front desk in the company for nearly 9 months. The front desk does not have the same impact on the company’s development as the company’s business, marketing, finance and other departments. The contribution is large and direct, but since the company has set up this position, the leaders must think that its existence is necessary.

Through thinking, I believe that no matter which position or job you are engaged in, it is part of the company's overall organizational structure and we are all working hard for the company's overall goals. During these nine months, with the care and help of the company leaders and colleagues, I successfully completed the corresponding work. Of course, there are also many shortcomings that need improvement. I will now summarize the work in 2020 as follows.

1. Daily work at the front desk

1. The receptionist at the front desk is the first person to show the company's image. Since joining the company from April to December 2020, I have strictly followed the company's requirements. , treat every visiting customer enthusiastically, and guide them to the relevant office. For business personnel who come to sell door-to-door, greet them politely and organize and archive the practical business cards and brochures left by them for future work. Nearly 9 In the past few months, it has received a total of about 600 users.

2. Answer and transfer calls, copy faxes and distribute letters. Answer any incoming calls carefully with an accuracy rate of 98%; be able to treat harassing calls tactfully and reasonably to improve work efficiency; when sending faxes, pay attention to whether the other party has received them. to see if it is complete and clear. When copying, pay attention to whether the copied information is complete to avoid missing copies. If there are any letters, they will be handed over to the relevant personnel in a timely manner.

3. Temporary incident handling: When the drinking water barrel is found to be insufficient, xx will be called in time to deliver water. When the items needed at the front desk are not enough, they will purchase them in time, such as paper towels, copy paper, disposable paper bags, etc. When the printer is out of ink, it will call the ink refill salesperson to refill the ink. When the office phone bill is about to be used up, go to the business office in advance to pre-deposit. If items in the office are broken, such as air-conditioning switches and bathroom lights, we will call the state-owned property management company immediately and let the property management staff check the cause. If you need to buy the equipment yourself, you can have it installed by the property management staff. If there is a problem with the switch attendance machine, please contact the merchant directly. After-sales solution, if there is a problem with the phone line, please ask the telecommunications office to solve it. In short, when encountering problems, we will find ways to solve them in time.

2. Comprehensive affairs work

1. Rooms, air tickets and birthday cake reservations. When project department personnel need to book tickets or air tickets for a business trip, I will contact the ticketing department in time and continue to follow up until the tickets are issued. Send it to the company to affect the itinerary of business travelers for free; so far, a total of about 70 tickets have been booked. For leaders or colleagues who need to book a room on a business trip to xx, after booking the room, I will text or call the leader or colleague to confirm the hotel details; there is also an employee birthday cake reservation. I will confirm the time with the employee the day before the reservation, and on the birthday Tell xx to send birthday wishes on OA, and ordered a total of 17 birthday cakes in 2020.

2. Document organization and office asset registration. The training materials and confirmation forms received from the project department personnel are organized into categories in portfolios; Zhang Li will stamp the newly purchased books in the office first. They are then numbered to facilitate asset management, and now there are 37 books in the office. Other office equipment (such as notebooks, optical drives, sockets, etc.) are also registered in detail, and employees sign and register according to company regulations when borrowing.

3. Attendance statistics. Export the attendance details from the attendance machine before the 25th of each month. If there are any unclear points, send an email to check with everyone, and then make a statistical summary and send it to xx on time.

4. Organize employee activities. Organize employees to go to xx activities every Wednesday at 5 pm. Through the activities, everyone can improve their team awareness and exercise well. The weather has been cold recently, and the number of people willing to go out is also small. During the reduction, a table tennis competition was organized, but the effect was not particularly satisfactory. This is also an area that needs to be improved in the future.

3. Other work

While completing their own work, they also assist in completing the work of other departments. For example, assist the software project department personnel in binding project documents; assist the marketing department xxx, and work with him to send gifts to customers, prepare tender documents, etc. In the process, I also gained some new knowledge.

IV. Shortcomings in the work

1. When purchasing office supplies, I did not think well and did not think comprehensively enough. I only saw what was lacking in front of me. This requires me to do more in the future. Be careful and worry more.

2. There were mistakes in the attendance statistics process. Although they were corrected at the time and did not have a big impact, it also reminded me of the importance of being careful. After the attendance statistics are made, I must check them carefully. , confirm that it is accurate before sending it out. The same is true for some letters of the same type. If you send out an error and then modify it and resend it, it is easy for others to think that you are a careless person. Although this kind of mistake is only occasional, it is inevitable. Try to avoid it.

3. The effect of organizing outdoor activities near winter was very poor. In the meantime, we discussed with Zhang Li about indoor activities together and provided everyone with chess, checkers and other activities suitable for indoor play, and organized and implemented them. However, This still cannot achieve the effect of outdoor sports, and solutions to this situation are still being considered.

V. Plan for 20xx

1. Improve your initiative and communication skills, be more attentive, careful, and consider all aspects in order to complete your work better.

2. Strengthen communication with various departments of the company. Understand the development status of the company and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions promptly and accurately, and transfer calls accurately; or you can briefly answer customer questions within your ability.

In the past year, I especially want to thank Zhang Li for her help. She enthusiastically and patiently taught me a lot and trusted me. I feel honored to have such a colleague and also I am proud to work in such a company that treats its employees well. 20xx welcomes 2020 and resigns. It is a new year. In this year, I will be down-to-earth, complete my work seriously, and do my best for the development of the company. force! Personal Summary of Administrative Front Desk Work in 2020 (3)

Time always flies by. In the more than three months since I started working in the company on x, x, I have gained a lot and felt a lot. Since I took office, I am full of confidence in the working environment and the new job position at the front desk, and I have performed my job responsibilities more seriously. The study and work situation in the past three months are summarized as follows:

1. Learn in practice and strive to adapt to work

As a newcomer to the administrative front desk job, I have just joined the company At that time, I was very unfamiliar with the company's operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I became familiar with the work content of the administrative front desk and the functions of various departments of the company in a short period of time. It is said that the front desk is the window of the company's external image. Every word and deed represents the company. Guests who receive the company's visits must be greeted with courtesy, answer and transfer calls must be kind, handle daily affairs of the office building carefully, and treat colleagues Be open-minded and sincere, etc.

2. Main tasks

1. Complete the matters assigned by the department

Make restaurant usage reports twice a month (once every half month). The restaurant team leader checks and reports; counts paper usage and phone records at the beginning of each month and submits them to the corporate management manager for a final report, trying to save company resources; prepares SF Express and STO Express transportation and miscellaneous expense reimbursement forms every month and submits them to the Finance Department for reimbursement ; and register the pick-up list for mineral water (barrels and small bottles) and office equipment and materials (paper, ribbons and ink cartridges) for the office building.

2. Complete daily work within the normal jurisdiction

Replace the ribbon of the fax machine, backup copy machine, and printer paper; handle the cassettes and cards of the fax machine, copy machine, and printer Paper issues; daily registration of paper usage and outgoing call records; replacement of drinking mineral water; and portal management of corridor passages and sample viewing rooms on the first floor.

3. Message processing and work records

Filter incoming calls and transfer received information to the required departments in a timely manner; pay attention to the fax content and forward it to superiors in a timely manner; and record suppliers and frequent contacts. Please provide your contact information so that you can see the required information at a glance.

4. Notification and reception of visiting guests

Put away toilet paper, toilet paper, facial tissues and mineral water in the reception room for later use. When you see the guests, stand up and greet them with a smile. Guide the guests to the required place to wait for contact, hand them mineral water or make tea in time, and resolutely ensure that you will not get off work before the guests leave. If there are unexpected visitors during the break or if any department needs help, they will arrive as soon as possible to receive help. and assist with recruitment matters.

5. Clean this work area

Scrub the front desk and maintain office equipment every day after work; and clean up the sewage next to the water dispenser.

Finally, in summary, in the future work, I will work hard to improve my self-cultivation and make up for the deficiencies in my work, constantly sum up experience in new learning, and do things with a humble attitude and full enthusiasm. Do my job well and use your potential to serve the company! Personal Summary of Administrative Front Desk Work in 2020 (4)

The upcoming 2020 is a fulfilling, busy and happy year. At the end of the year and the beginning of this year, look back on the past and look forward to the future! Since the past October, under the guidance of the company, the care and help of department leaders and the friendly cooperation among colleagues, our work and study have made a lot of progress.

1. Improve service quality and standardize front desk services

The front desk is the starting point for displaying the company's image and services. For customers, the front desk is the first step for them to contact our company. It is the first impression of the company, which is very important. Therefore, the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. With an understanding of its importance, we must do our job seriously. Strive to improve service quality. Answer every phone call carefully, answer the response questions carefully and make records. At the same time, dispatch, transfer and report according to the departments or responsible persons involved in the information. When customers visit, we will always pay attention to maintaining a good service attitude and warm reception. Answer customer questions tactfully and in the right environment. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In our spare time we will learn more about telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

According to record statistics, since I came to the company in 2020: I have filled in the basic prices of steel and aluminum more than 80 times, received visitors more than 30 times, ordered drinking water more than 300 times, made employee attendance sheets twice, and transferred Made more than 200 phone calls, updated address book 3 times, sent and received express delivery more than 100 times, checked purchase inventory 3 times, sent and received faxes more than 50 times, printed documents more than 100 times, cleaned more than 80 times, transferred calls 4 times on weekends, and registered fingerprints More than 10 times and so on.

2. Do a good job in warehouse management, take inventory of the warehouse on time, and classify items well.

Strictly follow the company's system and ensure that every item is registered when it comes in and out. Check the integrity of items in a timely manner and promptly report missing or damaged items to relevant departments for purchase or repair. According to statistics, from October 2020 to now, various items from various departments have been put into the warehouse more than 20 times, and the items put into the warehouse are equipped with corresponding exit records.

Third, we should focus on the overall situation and not care about personal gains and losses

Whether it is working time or vacation time, the company has temporary task assignments, we all obey the arrangements, actively cooperate, and do not Find reasons to shirk.

As a member of Huatian, we will dedicate ourselves to serving the company. Actively participate in activities organized by the company to strengthen the relationship between colleagues and communication between departments. And learn more about the company’s basic situation and business operations. Continuously lay the foundation for better work in the future.

Although the work at the front desk is sometimes relatively trivial, everything big and small must be done seriously. So we will do everything carefully. Thanks to the department leaders for their teachings and the opportunity given to us by the company; through these nearly three months of work, I have clearly seen that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do a better job. !

4. Work plan for the coming year

2020 has passed, and the days ahead will still be very long. No one can predict how the next 20xx will develop. I always feel that we have to do The most important thing is to work hard and persevere. It seems easy, but it is quite difficult to do. Constantly absorb, constantly summarize, absorb the advantages of others, summarize your own shortcomings, learn the advantages of others and express them in your own way. , this is my point of view as a person, and I will work hard to follow this idea in the future. A friend once said to me, "Continuous efforts and persistence are a kind of real waiting, and what you are waiting for may be an opportunity of your own." yes! I believe this sentence, waiting, behind waiting is the need for continuous efforts. I always believe that as long as you work hard, you don’t need to publicize it yourself, others will naturally talk about it, and others will naturally recognize it. The work plan for next year is as follows:

1. Strengthen your own work and learn skills to further improve and strengthen your own work ability.

2. Establish the concept of lifelong learning, strengthen the study of one's own cultural quality, and continuously improve one's own quality.

3. Be proactive at work, unite colleagues, and cooperate with front-line work based on different working environments and personal temperaments and personalities to make various interpersonal relationships more harmonious and harmonious.

4. While working in the Engineering Department, strive to become familiar with and study engineering characteristics, construction techniques, methods, etc., improve your professional level, and contribute to the work of the Engineering Department next year.

The road is long and I will explore it from top to bottom. In the coming year, I will strengthen my awareness of independent management, have the courage to pioneer and innovate, strengthen theoretical and design learning, and continuously improve my professional and technical level. I will also encounter many difficulties. I believe that with the care and training of my leaders, the help of my colleagues, and my own efforts, I will continue to improve my work skills and personal cultural quality, and make due contributions to the construction of the enterprise. Personal summary of administrative front desk work in 2020 (5)

I joined your company as an administrative assistant in 2020. I had some experience in related work before, but after coming to your company, I humbly asked for advice and learned from others. Learn everything from scratch, start from scratch, make yourself grow and improve slowly from scratch, and make your behavioral standards, ideological consciousness and work ability closer to the goals required by the company as soon as possible. I hope that I can join the design industry as soon as possible. large collective.

One year passed quickly. During this year, I completed various tasks with the care and help of the company leaders and colleagues, and further improved my ideological awareness. , this work summary mainly includes the following items:

1. Ideological and political performance, moral quality and professional ethics

Ability to actively learn politics through the Internet, newspapers, magazines, and books Theory; abide by disciplines and laws, study legal knowledge seriously; be dedicated to work, have a strong sense of responsibility and professionalism, proactively study professional knowledge seriously, have a correct work attitude, and be serious and responsible.

2. Professional knowledge, work ability and specific work

I came to work in the company in June and served as the company's administrative assistant, mainly doing administrative work. I think administrative work is relatively trivial. We face a large number of trivial and inconspicuous matters every day, and these matters are indispensable. In order to do a good job, I was not afraid of trouble. I asked my leaders for advice, learned from my colleagues, and explored my own practice. I became familiar with my job in a short period of time, clarified the work procedures and directions, improved my work ability, and formed in specific work. I have a clear working idea and can smoothly carry out and complete my job. In summary, administrative management in an enterprise mainly has three major functions: management, coordination, and service; of which management is the backbone, coordination is the core, and service is the foundation. All in all, the essence of administration is service.

During this year, in line with the goal of "doing a better job", I developed a sense of innovation and actively completed the following tasks: the company's two change procedures, the company's employee contact form Updates of electronic documents such as , fixed assets, office details, etc. Statistics of subscription time of various magazines and newspapers and follow-up work. Sanitary management and execution of work areas. Do a good job in the management of office supplies: do a good job in registering the use of office supplies, and provide the necessary services as needed. Make sure there is no waste and make inventory on time so that office supplies can be replenished in time to meet the needs of employees. Procurement, maintenance and repair of office supplies and office supplies conscientiously do other tasks assigned by company leaders and administrative managers. In order to work for the company Coordinate work with customers smoothly and promptly feedback customer needs to company leaders and designers. Assign design tasks to various designers in a timely manner. In addition to doing my job well, I also actively cooperate with other colleagues to do a good job.

3. Work attitude and diligence and dedication

Love your own job, treat every job correctly and seriously, serve everyone enthusiastically, strictly abide by labor disciplines, and ensure attendance on time , high attendance rate, effective use of working time, stick to the post, and ensure that the work can be completed on time.

4. Work Quality, Achievements, Benefits and Contributions

Make a personal work plan before starting work, complete various tasks in a prioritized and timely manner, and achieve the expected effect , the work was completed with quality and quantity, and the work efficiency was relatively high. At the same time, I learned a lot at work and exercised myself. Through unremitting efforts, the work level has made great progress, created a new situation in the work, and created a new situation for the work. The company and department have made due contributions.

Summarizing the work of the year, although there has been certain progress and achievements, there are still many shortcomings in other work. This needs to be improved in future work. In the days to come, I will seriously study various policies and regulations and strive to bring my ideological awareness and work efficiency to a new level. I hope to make greater contributions to the development of the company.