When you update and download the Bank of China personal online banking USBKEY certificate, if you find that the download is unsuccessful, please try the following steps:

1. During the USBKEY certificate update and reissue process, you Click the "CA Certificate Download" link on the right side of the Bank of China personal online banking login page to enter the Bank of China certificate self-service download platform. In addition, relevant IE buttons and tools are blocked on this page. You need to close IE first, then open a normal IE page to set up. After setting, close and then enter the Bank of China personal online banking login page. On this page, you need to install the browser ActiveX control. Some browsers have disabled this feature. You need to change the two options "Download unsigned ActiveX controls" and "Download signed ActiveX controls" to "Prompt" in the browser "Tools" - "Internet Options" - "Security" - "Custom Level". After you close the existing browser page and perform the operation again, you can download and install the control.

2. During the certificate update and reissue process, you click the "CA Certificate Download" link on the right side of the Bank of China personal online banking login page to enter the certificate update download platform page. You need to check the "Override automatic cookie processing" option in the browser "Tools" - "Internet Options" - "Privacy" - "Advanced" and change the "Third Party Cookies" option to "Accept". After closing the existing browser page, you can restart the operation to update the certificate.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.