1. Use uniform stationery, preferably with the company's trademark, picture categories of main products, etc. It is very convenient to make a stationery that is downloaded from the Internet, which is not suitable for business use.
2. The format is correct and unified, the subject of the email is reasonable, and the spelling is correct. All e-mails sent to customers should be in a uniform format:
(1) The subject of the email should be the company name, for example, the company name is export and the industry is plastic. The content of this email is to quote a product, so the subject can be written as an export plastic /a quotation, which has the advantage of facilitating customers and yourself to find information for customers in the future. For customers with a lot of emails, at first, I often spent a lot of time searching for information such as previous quotations, but now I can easily know the general content of emails through the subject, saving a lot of time.
(2) Alignment of both ends of the email body: For emails with many paragraphs, the alignment of both ends of the email body will be more neat.
(3) It is best to write Mr. or Ms. XXX in the first email, and the position is sales manager, etc. Whether you are a manager or not, it doesn't matter whether you write or not. A high-ranking customer will feel that it is good to take him seriously.
(4) The signature has the company logo and detailed contact information.
3. The typesetting is neat, and the font and font size of the email (10- 12 is better) will be set by OE, instead of big and small characters for the time being; Don't be colorful, especially don't use capital letters throughout the article, which will make reading more difficult and offensive. Unless it is for some places that need special attention from customers, it can be highlighted with uppercase, bold and special colors.
4. Spelling is correct. Before sending each e-mail, you should use spelling check to check whether it is spelled correctly.
Express our views accurately, don't let customers have any ambiguity, try to avoid vague words or phrases, and try to avoid using slang.
6. Detailed, able to provide customers with very detailed information, answer his questions and ask questions he didn't ask. Sometimes the questions you ask will make customers feel that you are careful, reliable and professional. Of course, being detailed doesn't mean putting everything on the tray. You should learn to talk about the right things at the right time.
7. Being organized allows customers to clearly understand the content of the email, and say one thing before another. Mixing them together will make people dizzy. Many times, it is useful to mark what you want to say with 1, 2, 3, 4, etc. Let the customer know exactly what you want to say or ask.
8. There are many methods, such as drawing instructions and photo instructions. Many times, many things are difficult to express clearly in words, but if you give a picture or photo, it will be clear at a glance. For example, if you say how good your wind is, what's the use? Isn't it just a PP?
9. Respond to the same email on the same day in time. After receiving the email, you should immediately sort out the technical problems that you can't solve, and provide them to the technical department or supplier in time, asking them to give a detailed answer when. Form a good habit. After receiving the email in the morning, sort out what you need to ask the technicians or suppliers, give them the questions, and then reply to the email you can reply to. If you can't reply that day, give the customer an explanation why you can't reply and promise a clear time.
10. Follow up in time. General customers ask many suppliers at the same time, so remind him that you have him in mind and let him know that you are waiting. For example, if the company has any technical improvement or new product development, it can be sent to many customers, and perhaps the opportunity is there.
1 1. Learn to maintain the relationship with customers. This is the most difficult point, but also the most important point, and you need to understand it yourself. Be honest with people, don't cheat, be basic. Appropriate praise is also useful.
Xia Tao's blog has a lot of knowledge about opening email. If you really want to do it, go and have a look. Baidu will know about Xia Tao's blog.